Thomas Marsh reviews

★★★★★ 5/5

Google

I had a fantastic experience selling my house with this agency. Cadence, the Senior Negotiator, took over my sale from another member of the team, and I couldn't have asked for anyone better. She visited my home, talked me through the current market, and shared as much knowledge and advice as possible, which immediately put me at ease and gave me confidence in the sale. She handled every viewing professionally, negotiated the offers brilliantly, and always made sure my best interests came first. Cadence also went above and beyond in ways that I never expected. For example, when I was away from home, she even helped organise contractors to carry out gardening work for me. Nothing ever seemed too much trouble, and her support throughout the process was invaluable. Once my property was sold, Julia, the Sales Progressor, took over, and she was equally outstanding. From the very beginning of the sales progression through to completion, she kept me updated every step of the way. She was reassuring, proactive, and made what could have been a very stressful process feel smooth and straightforward. She stayed on top of all communication between the buyers and solicitors, ensuring everything kept moving forward. As someone who had never sold a property before, I can honestly say the entire experience was seamless. The professionalism, communication, and genuine care shown by both Cadence and Julia made all the difference. I would highly recommend this agency to anyone looking to sell their home, whether you're a first-time seller, buying and selling at the same time, or simply looking for a better experience than you've had elsewhere.

Ryan · 22 July 2026

★★★★★ 5/5

Google

I would like to say a massive thank you to Emma and James for there help and support with my boiler. Emma was in touch regularly to keep me updated and was so friendly, understanding and put me at ease especially in this heatwave! James was fantastic and has great patience as my 3 Yr old grandchild wanted to be chatting to him constantly. I would highly recommend Thomas Marsh as they have exceptional staff who are amazing at their jobs.

Demelza · 22 June 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Amazing service from start to finish, highly recommended! Cadence and Julia were absolutely incredible every step of the way as my family and I bought our very first home. From the very beginning, they went above and beyond for us , they were so flexible and made themselves available whenever we needed, whether it was to come and view the property again or to let us in to measure up and plan for our move. From the moment Cadence first showed us around, we knew we were in safe hands; they were friendly, patient, and really listened to what we were looking for, helping us find the perfect place that truly feels like home. Once we had decided to go ahead, Julia took over and guided us smoothly all the way through to completion. Both Cadence and Julia were always at the end of the phone, no matter what time of day it was. Anytime I had a question, big or small ,they were there immediately to answer, reassure, and help. Julia and Cadence went the extra mile time and time again, making endless calls and chasing everything up on my behalf so that I honestly didn’t have to worry about a thing or do any hard work at all. They made the whole process completely seamless, stress-free, and actually enjoyable, something I never thought would be possible when buying our first property. They truly helped turn our dream of owning a family home into a reality, and I cannot thank them both enough for their kindness, professionalism, and constant support, advice and guidance. I would 100% recommend Thomas Marsh to anyone looking to buy or sell a property. The whole experience was amazing, and Cadence and Julia are simply the best in the business!

Clairee · 22 May 2026

★★★★★ 5/5

Google

Julia and Cadence of Thomas Marsh Grays have been working non-stop over the past several months to sell my property, which has now successfully completed. Throughout the entire process, they consistently kept me fully up to date, replying to any queries within minutes and providing exceptional customer service from start to finish. Their professionalism, communication, and dedication made what could have been a stressful experience feel smooth and manageable. I would highly recommend Julia and Cadence to anyone looking to buy or sell a property.

Frank · 22 May 2026

★★★★★ 5/5

Google

I honestly cannot thank the team enough for their support throughout my home buying journey. The process took quite a long time as I was purchasing with a halal mortgage, which added extra steps and complexity. However, Julia was incredibly patient, supportive, and helpful every step of the way. A very special thank you to Julia and Cadence. From the very beginning, when I first viewed the property, Cadence was fantastic. She was extremely helpful during the offer stage, guiding me through negotiations and making sure everything was handled smoothly and professionally. Her advice and support made a real difference in securing the property. Julia was equally amazing throughout the process. She did a brilliant job communicating with the solicitors and consistently pushing things forward to keep the process moving as efficiently as possible. Her persistence, professionalism, and clear communication gave me so much reassurance during what could have been a very stressful time. Even though it was a long journey, I always felt supported and well looked after. I’m truly grateful for all their hard work and dedication. I would highly recommend this agency to anyone looking to buy a property, you’ll be in very safe hands!

Tania · 22 February 2026

★★★★★ 5/5

Google

Emma is honestly amazing! She always goes out of her way to help and nothing is ever too much trouble for her. You can really tell she cares about what she does and about the people she’s helping. She’s incredibly reliable, approachable, and always on top of everything, which makes such a difference when it comes to property management. Knowing Emma is handling things gives real peace of mind. Her level of service is rare, to find someone so dedicated, thorough, and supportive. I couldn’t recommend her enough. Thank you so much Emma! 🙏

Fahim · 20 February 2026

★★★★★ 5/5

Google

Matt was great! At the initial valuation, he was thorough, and very personable, which definitely made a nice change from other estate agents who were providing quotes. He managed to get an offer with only a few days of going to market, at a much higher price than other agents had said was possible (£40k more than the lowest estimate I was given, so not a tiny amount!) He’s kept me updated at all steps and has been working hard behind the scenes to chase the buyer and their solicitor when delays have occurred. I’d happily recommend Matt and happily use his services again if/when I need to.

Amy · 22 July 2025

★★★★★ 1/5

Google

I had a bad experience with Thomas Marsh estate agents in Grays. Been a customer for over 3 years. Was renting my flat out and had a full management contract with "TM". First few years all was good apart that tenant missed a few payments and I had to find this out, "TM" did't realized that. Last year of tenancy "TM" never inspected the property for over 8 months despite had to every 3 months and tenant subletted the property. I had to find this out myself, "TM" never new this. After informing them "TM" didn't do much to help me out. Been like they don't really care. Had to find all info myself. "TM" didn't answered my emails for days. Property was for sale, which was throught the "TM". In the end I lost the buyer though all the paperwork was ready for completion. I also found a house for myself and was in a process of buying it and lost the house because of the subtenants not moving out. Had to hire a solicitor and begin an eviction process. Been dealing with subtenants myself all the time, negotiating for them to vacate my property. All I had from "TM", that they can't reach the subtenants. But I could. In the end I negotiated myself for them to vacate my property. In my opinion "TM" didn't do much, breached the contract. Never even sincerely apologized for all the situation. Will never use them again or recommend them to anyone. Thanks

Dalijus · 22 April 2025

★★★★★ 5/5

Google

I recently rented a property from Thomas Marsh and my experience exceeded expectations. The booking process was seamless, and the property was exactly as described on their website. The location of the property was perfect, offering easy access to local attractions and amenities. The neighborhood was safe and quiet, which allowed for a peaceful stay. The property itself was well-maintained and clean, with all the necessary amenities provided. The communication with Emma and Humza was excellent. Overall, I had a fantastic experience renting through Thomas Marsh and would highly recommend Thomas Marsh.

Just · 22 April 2025

★★★★★ 5/5

Google

Thomas-Marsh is a well reputed letting agency in uk. My experience from the beginning was fantastic. From the moment I entered the place I was welcomed to the place, explained everything showed me the house as planned and it was all very professional. Coordination in between the reference process and waiting time was superb. Regular updates. Emma and Humza are two excellent professionals working for Thomas-Marsh. Humza is a superb personality with great coordination. Thanks for the wonderful support team Thomas- Marsh and Humza Patel. Well done keep it up!!!!!!

Saliya · 22 April 2025

★★★★★ 1/5

Google

I have unfortunately had to update my last review (i.e. I am writing this update just over a year later). After a recent repair issue at my property, I was charged without the plumber completing the job (I found out few months after payment was taken from me and had to check with the agent - which was ok at first, I understand things slip through the crack). After this there was a few days delay in them paying rent into my account (I also had to chase before this was cleared - there was no explanation or apology for any inconvenience caused). Finally, trying to end my landlord contract with them (due to the above) has been an unpleasant experience - They've said I need to provide a 3 month notice to them, but they have refused to respond each time I asked which documents states I need to provide a 3 month notice (I asked a few times via email - which was me giving them the opportunity to clarify just incase I've missed something - in which case I would have understood). I was happy to begin with but these 3 issues have left a bad taste and made me feel uncomfortable letting my property via Thomas Marsh unfortunately, hence why I have had to end my contract with them. ************* I am pleased with the professionalism and responsiveness of Thomas Marsh's team. My initial contact was Alette who was very speedy and informative in her responses. With her help I was able to have my flat rented with all necessary checks done to ensure our new tenant was well vetted and moved in in a short period of time. From here on my communications with the rest of the team (again Alette, then Vee and Abby) have been smooth. I would highly recommend Thomas Marsh services. Happy customer!

Eniola · 20 March 2023

★★★★★ 1/5

Google

One of the worst agency to deal with. The contract clearly states the all viewing with be accompanied by the agency. However, we had a total of five viewings in two months, one was accompanied by Bailee and rest were done by us. This all happen before the pandemic, so they can't blame COVID-19. We received an offer and they wanted me to accept the offer. However, I replied to them with a minimum offer and buyer agreed after a few rounds of the email exchange. The buyer delayed the purchase for three months because of EWS1 form and later on found that it is not required for a mortgage offer. All Thomas Marsh did during this period is pass form to me and didn't even know that EWS1 form is only for a building which is higher than 18m whereas my flat is 9m so the EWS1 form is not applicable. I expect that established and award-winning estate agent should have to know the requirement of EWS1 form but that wasn't the case. Extremely disappointed with the service received by Thomas Marsh. I hope this review will help others.

Khurram · 20 March 2021

★★★★★ 5/5

Google

My experience with this branch was exceptional from initial viewing to having to terminate my contract early. I initially viewed the property for rent in early March, Alette managed the process and was very helpful. Covid-19 caused some changes to the way the move in process was handled but I feel that Thomas Marsh still managed to make this very seamless. After the lockdown my circumstances changed drastically meaning I was no longer able to move in and Alette as well as the landlord were extremely understanding and helpful. I would definitely recommend them to anyone who asks and if I ever need to find a property again I will be sure to contact them first.

Opulent · 20 March 2021

★★★★★ 5/5

Google

I have been working with Thomas Marsh for few years , they have been very professional and efficient, however during COVID-19 lockdown each Member have been absolute their best to deliver outstanding, bespoke customer service !! I would like to specially say big thank you to Alette For her efforts during lock down to market my property. She has a very good knowledge and experience in the sector. Never let her client down. One of the top estate agency I have come across In England in many many years. Well done Naz and his team.

BK · 20 March 2021

★★★★★ 5/5

Google

Chelsea has been a star this has been a long drawn out process for me, with personal circumstances regarding the sale of my House. She kept me updated with what was going on with both solicitors which was a massive help. Chelsea is a credit to Thomas Marsh if you are selling your property she deals with all the other stuff from start to finish.

Jenny · 20 March 2023

★★★★★ 5/5

Google

I just want to say how amazing Emma is at Thomas Marsh, Super efficient and always calls you back when she says she will, Incredibly helpful and seems to go the extra miles, She has navigated me through my process and I couldn't have done it without her, She is a credit to your company so hang on to her at all costs, thanks again Emma you are amazing Geoff Williams

Emma · 1 October 2024

★★★★★ 5/5

Google

I've been a tenant with Thomas Marsh for nearly 6 years....and initially I didn't think much of the staff or the way they dealt with things....but Emma is amazing....I refuse to deal with anyone else....every issue she's resolved and she's always been there for us...she's a lovely woman and I've built a wonderful friendship with her....she's made being a tenant of Thomas Marsh so much easier, calmer and with people like her on the team it's become a very friendly estate agents. We need more people like Emma.

Stacie · 30 March 2024

★★★★★ 5/5

Google

Really impressed with the effort from the team. I was with an agent before them, and Thomas Marsh’s service went above and beyond the previous agent. They got a lot more people through the door. Provided feedback after every viewing and gave weekly updates. Post accepting an offer Chelsea in the sales progression team was prompt and helpful, and persistent when needed to get things moving along. Highly recommend this Estate Agents

Hannah · 20 March 2022

★★★★★ 5/5

Google

We recently sold out maisonette through Thomas Marsh. We put it up for sale in April 22 and within a couple of weeks they were able to get us a buyer. It took a while for our chain to complete and by then our buyers mortgage had expired and we needed to go back onto the market. Within a week of our maisonette being on the market again Joe found us another lovely buyer who eventually completed on the property. We dealt with both Naz and Joe and they were always very helpful and always went above and beyond each time to make sure everything worked out. We are really happy we went with Thomas Marsh and all we have are good things to say about them. Thanks a lot to Joe and Naz, we are truly grateful .

Dammy · 20 March 2024

★★★★★ 5/5

Google

It's taken a little while to write this review because I wanted to make sure I got the wording right.. Thomas Marsh Sold my property for me in June 2019. Bailey initially came to my property to give me a quote ect, his pitch was very good, professional and the price was good, But silly me decided to go with a very well known Estate Agent "H***T" what a BIG MISTAKE!! Three months wasted!! I cannot fault any members of the Thomas Marsh team, as I was kept up to date with correspondences on a regular basis, which was very important to me whilst selling my property. I can't praise Thomas Marsh enough, and would highly recommend them. Thank you for all your help in making my sale go through smoothly. Yours Faithfully Mr David Richardson. Ps: Chelsea you're ?

Anglolady · 24 July 2019

★★★★★ 5/5

Google

Bought a property in Chafford Hundred, the process was smooth, and Julia and Cadence was on top of the transaction.

Dinesh · 20 February 2026

★★★★★ 5/5

View Agents

Great all round service

Naz and his team provided a complete service taking care of everything for me. It is said moving home is one of the most stressful experiences in life so it is good to know you have a competent team on your side. Not everything went to plan and there were difficulties inflicted upon the process by naive and inexperienced players. I was ready to quit but Thomas Marsh managed to swing all players into action. They are prepared to take on the extra work needed to deliver a complicated process smoothly and to everyone's satisfaction. I could not describe them as an ordinary estate agent, they are extraordinary and I expect to see them develop into a nations favourite.

Martyn · 15 September 2016

★★★★★ 5/5

View Agents

Selling of my home

I have been really impressed with the service I have received whilst selling my property. They have kept in touch, chased my enquiries and always got back to me on the same day even if it was just for a quick update which was something very important to me as you feel you are being kept up to date in the process. In addition, Daniel went the extra mile to obtain information and clarity on the sale's progress and I would recommend them as an Estate Agent to anyone thinking of selling their property.

Becky · 8 August 2016

★★★★★ 5/5

View Agents

The only sanity in our chaotic move

We were dealing with 3 estate agents in our recent move and Thomas Marsh were heads above the rest. Pat in the office needs a special mention. She is dedicated to moving the sale forward once an offer has been accepted and being the middle man. You would think this is what all estate agents do but surprisingly they do not. Pat was a breath of fresh air and without her the process would have been 10 times harder. I highly recommend their services!

Katy · 19 May 2016