Thomas Marsh Grays reviews from landlords

★★★★★ 5/5

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Alette is Wonder Woman

Thanks to everyone at Thomas Marsh but especially Alette I recently moved to Australia and rented out my house which went speedily and efficiently. I have since put another house up for rent but this was a particularly tricky situation due to my location and without Alette sorting absolutely everything out I think I would still be going into the spring next year. Naz get a little mention as well for popping them on the market as well thanks mate top man. Thanks Graham

Graham · 6 December 2016

★★★★★ 5/5

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Great Service

I rent my house out through Thomas Marsh. Naz Miah of Thomas Marsh spent time assessing my property and informing me of the rental process. He took plenty of photos and found me tenants I really like within a couple of days of taking over the rental of the property. When I've had queries the staff responded the same day and resolved any queries or issues I've raised. I feel confident that my house is being rented to decent tenants who always pay the rent on time and that the agents are not just renting my house to obtain the commission but really care about their business. This agency deserves to win awards as they are reliable and honest. Unlike some other agents I have used in Grays that have been fairly useless.

Anne · 23 February 2015

★★★★★ 5/5

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Alette

Professional, efficient and smart! would like to thank all the team at Thomas Marsh especially Alette who recently found me tenants for 44 Pagette Way.and kept me in the loop every step of the way, making whole experience stress free, would definitely recommend you to friends in fact I already have look out of Earl Gorman! he has a flat in Thurrock Park he needs to let. Many thanks again Sarah Whitaker

Sarah · 22 November 2016

★★★★★ 5/5

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Excellent Service

Naz and the team at Grays have been letting my properties for some years now. I can say the personal and professional service is second to none. They are always ready to go that little bit further to ensure that all runs smoothly. They provide an outstanding value for money service. Many thanks Naz and all the team for your continued efforts.

Alberto · 17 March 2017

★★★★★ 5/5

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Mr

I was very happy with the service provided to me by Thomas Marsh. Jasmyne kept me informed of the progress and was very friendly. Every time she called, she was very professional, and I never felt the need to chase her as she always called me first. Would recommend Thomas Marsh, Jasmyne keep doing what you are doing!

Ahsan · 8 December 2017

★★★★★ 5/5

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My service with Alette Cooper

A very big thank you to Alette Cooper for the impeccable serviced we received finding our new rental home. Alette has been amazing, fromt he word go Alette was hands on and didn't stop at anything until we were sorted. Alette is extremely professional and gets ht ejob done professioanally. Thaank you so much to Alette and Thomas Marsh.

Michael · 7 October 2015

★★★★★ 5/5

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brilliant outstanding proffesional

Thomas & Marsh have been my agent in regards too letting my flat out. They have always been very helpful in every single way. Questions, update communication , . Although, i leave overseas my flat has always been looked after and i never had too worry. A big thank you too Alette!!

Jonas · 1 September 2016

★★★★★ 5/5

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Letting

Very happy with the drive and commitment Thomas Marsh gave for the letting of my flat and in particular, letting negotiator Jasmyne.. Jasmyne is top class and drove the letting from initial offer to completion. Weekly and daily updates as the letting progressed. Thank you very much and highly recommended.

Claire · 6 December 2017

★★★★★ 5/5

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Excellent service, very efficient and friendly

Jasmyne and the team made the process of re-letting my property very smooth and easy, she was able to secure a new tenant and have them moved in within 4 days of the previous tenant leaving, which is unheard of! Excellent staff and service all round. Thank you!

Craig · 20 July 2018

★★★★★ 5/5

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Thomas Marsh!

Fantastic service, always happy to help. Alette is always very responsive, polite & friendly. Wouldn’t use any other estate agents, Thomas Marsh really do go the extra mile. Massive thank you for all your help & advise over the last year. Many thanks

Ryan · 2 November 2017

★★★★★ 5/5

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Super fast and professional

First time using TM after being with another estate agents for a few years and the customer care is second to none. Alette were a dream to work with and found me tenants in under a week. Best out there by far

Eg · 20 December 2016

★★★★★ 1/5

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Extremely poor and inadequate services

In summary, a very bad and inadequate experience, the worst we've ever used among all the agents. We chosen them for cheap cost but it turned out to be nightmare. Firstly, not educating the tenant it's a full management services letting and allowing tenant contact the landlord directly which caused major issue at later stage. Secondly, quarterly inspection wasn't done properly and not noticed landlord's item/ white good was removed by tenant and replaced with a tenant's item. Continuously written in the report with incorrect information and not taking further action to notify the landlord for the non approval removal of item from property. Thirdly, landlord found out about the removal of item without consent and seek them for clarifies, they put the blame on landlord and subsequently dismissed and discontinued the service engagement with landlord as a result for not been able to rectify the issue. Fourth, some pictures within the property was not taken for check in inventory report even though the report itself covered the details of the area. Seek their clarification and turn out they refuse to resolve this and simply shut down by saying 'this matter is closed, no more further communication will be carry out'. All statement above were supported by evidence if they deny their involvement. Property ombudsman involvement is needed to prevent any landlord/ tenant to become a victim.

Melanie · 19 July 2018

★★★★★ 5/5

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Friendly, helpful & Supportive

Jasmyne & Naz have been so helpful from day one. You can always expect helpful advice and from a cheery friendly voice when you use Thomas Marsh. I cannot recommend them enough.

Nat · 23 April 2018

★★★★★ 5/5

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An exemplary service at all times, courteous, efficient and thorough

I was very happy at the service I was given throughout the process of renting my property. While there was not a tenant that was found as quick as I would have liked the commitment to marketing was impressive. The follow up documentation was very clear and flexibility of giving me any information was always undertaken with a pleasant manner.

Michelle · 1 October 2017

★★★★★ 5/5

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top draw

Naz and his team are first class - really impressed with this lot............

Grant · 11 May 2015

★★★★★ 5/5

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First class service

I have had dealings with a number of estate agents in Grays in a variety of capacities for many years now and have known Thomas Marsh since February 2011. Thomas Marsh are organised, efficient and extremely competent with the dealings I have had with them, I real first class service. In summary, I highly recommend them for any endeavour.

Robert · 23 February 2015

★★★★★ 5/5

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100% recommendation!

I have been working with Thomas Marsh since 2011 and have found them to be trustworthy, reliable, and friendly. So much so, that now several members of my family are also their customers, from both a sales and lettings perspective. Don't waste time looking elsewhere for an agency to manage your property, I'd recommend this agency without reservation.

Krupa · 29 July 2015

★★★★★ 5/5

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Management by Alette Cooper of my rental property.

My property has been managed by Thomas marsh impeccably for the last 2 years. Phone calls and visits always dealt with professionally, as well as communication with tenant. They are very helpful and always keen to resolve any issues that may arise.

Josephine · 31 January 2017

★★★★★ 5/5

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The company has let and started managing our properties in Purfleet. Brilliant, and very efficient work.. When needed I was always provided with professional advises and help. From my experience it is the best estate agent in the area.

Anna · 11 February 2015

★★★★★ 5/5

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Excellent staff

Jasmyne accompanied a new tenant and I found her to be a very pleasant girl with patience, knowledge and efficiency. She dealt with the transaction necessary and replied imediately if I had a query.

Suzanne · 8 February 2018

★★★★★ 5/5

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Excellent Service

As a Landlord, I am very pleased with the services provided by Thomas-Marsh and I'll definitely recommend them.

A customer · 23 March 2015

★★★★★ 5/5

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Satisfied customers.

The ratings say it all.

Alan · 7 February 2020

★★★★★ 5/5

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Very helpful staff and professional in every way.

Very efficient, I have recommended Thomas Marsh to family.

Susan · 13 August 2015

★★★★★ 5/5

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Quick Infor updates, helpful, friendly, finding nice tenants that pay rent

Rating only, no written review.

Dinh · 8 October 2018