Thomas Marsh reviews from tenants

★★★★★ 5/5

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Great company, great people!

Thomas Marsh moved me into my first flat to rent and they did an excellent job. Moving out for the first time is rather daunting but Thomas Marsh were there for me every step of the way. The amount of calls of questions I flooded them with and they were ALWAYS there happy to help. We mainly dealt with Alette and she was really great - I don't know how she put up with me! But even when she wasn't around, there would be someone in the office to help. The night before I moved in I actually went into the office to pick up some documents and I was so nervous about the next day and everyone there were so lovely and reassuring. James, who works at Thomas Marsh, was also reassuring me and was telling me how he actually sold the flat to my Landlord and all the history etc which really put me at ease! The only thing I'm upset about is that, unfortunately, it is not being managed by them! But at some point this year I will be looking to buy and I will definitely be getting in touch with Thomas Marsh to help me purchase my first house!

Katie · 8 March 2016

★★★★★ 5/5

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Very pleasant, very patient, very helpful

Ms Devereaux made our first experience with renting a place extremely easy and pleasant, and we couldn't be more grateful. She rang us up about a place that we'd thought we'd missed, and in less than a week we'd both gone to view it on different days. Then, throughout the process, she put up with my insane number of phone calls, and didn't once sound perturbed/put out. She was honest and helpful and fast to respond in all correspondence and getting everything set up. We didn't expect it to be nearly as easy as it was. Many thanks!

Warren · 7 July 2018

★★★★★ 5/5

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Jamie was just wonderful and very professional

Jamie kept my husbandcan d I in the hoop every step of the way. It wasn't an easy road, as the landlord rejected us in favor of a family. Howevet the family did not pass the credit checks. Therefore Jamie called us. My husband at first said no. However, I thought how empathetic Jamie had been. I called her back and she had us all sorted and within the house in a week. So thank you Jamie. You ate an asset to Thomas Marsh.

Anonymous · 8 December 2016

★★★★★ 5/5

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Great Service, Great Team and an easy move!

Jamie, Katy and the rest of the team were great from the moment i got in touch regarding the viewing of one of their properties. The process from start to finish was quick and easy and i was moved in within a couple of weeks. Their online system made everything much more efficient in terms of referencing, payment of deposit and administration. There was a slight complication with the move in date and the team worked to get this sorted which i really appreciated. Additionally, due to time issues a check in of the property didn't take place and the team kindly refunded me for this. A great team, providing a great service which resulted in a seamless move. Thank you all.

Rebecca · 4 October 2016

★★★★★ 5/5

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Excellent service

Jamie was excellent the minute I called up for a viewing. She is absolutely amazing and very helpful. She dealt with the whole process very fast and I got the keys for the property in a week and a half.. I would highly recommend her or Thomas Marsh to anyone. I had bad experiences with my previous estate agent and Jamie and the team changed mind mind. Very grateful for everything.

Reka · 3 November 2016

★★★★★ 5/5

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Home sweet home...

Unfortunately we had to move fast enough. That's a lot of stress before Christmas to find a welcoming home to come by. The Thomas Marsh finde for us the beautiful home. The staff was really helpfull and friendly. Thank you so much Jamie and Alette we are really enjoy the new home. Georgina and Janos

Georgina · 27 November 2016

★★★★★ 5/5

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Happy tenants

I contacted Thomas Marsh regarding a property to let. The service was absolutely amazing. A big thank you to Alette who went above and beyond to make my move go smooth and in less then a week! I would recommend Thomas Marsh estate agent to my friends and family.

Hida · 8 December 2016

★★★★★ 5/5

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Best lettings agents!

Thomas marsh was nothing but helpful and professional through out our tenancy with them. We mostly delt with Alette Cooper from start to finish who was always quick at replying and solving any issues we had. We would highly recommend Thomas marsh estate agents!

Anonymous · 2 September 2016

★★★★★ 5/5

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Extremely helpful, knowledgeable and friendly

The agent who conducted our viewing really put himself out to see that we moved in as quickly and as easily as possible. Being extremely helpful, knowledgeable and friendly. Whilst moving is always stressful this was rendered far less so as a result.. I would not hesitate to recommend this agency to anyone.else.

Julian · 8 March 2016

★★★★★ 5/5

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Excellent

My experience with Thomas Marsh was fab. I was looked after by Alette Cooper, Property Manager, and the whole process from start to finish was very quick, easy and efficient. Thank you!

Faye · 23 November 2016

★★★★★ 5/5

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Professional Agent committed to client service

Jasmyne from the start of our property search through until moving in was professional throughout and one of the best estate agents we have ever dealt with. Very honest and open and committed to providing the best service for al parties involved! A real asset to the team!

Joanne · 9 July 2018

★★★★★ 5/5

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Efficient and friendly with amazing customer service

Highly recommend, amazing service. Extreamly efficient and friendly. Completely stress free !

Mickayla · 27 July 2016

★★★★★ 5/5

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Great customer service

I feel that Jasmyne really helped me when I was in the initial process of my first ever letting. She was eager to assist and offer any information I required.

Brooke · 6 August 2018

★★★★★ 5/5

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Rating only, no written review.

Tomas · 8 December 2016