Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentOutstanding Service, Especially Maintenance
BELVOIR REVIEW
Bevoir, in its various forms has been looking after our properties in Overton, Basingstoke for just short of 2 decades ( 1998 ). They obviously have been excellent, otherwise we would have changed.
The Rental office have been very proactive, in finding tenants when needed. We have had 6 changes, and on each occasion we had a new tenant contracted before the existing one left. Only once was there a 5 day gap to redecorate and carpet the house.
On one occasion they even negotiated the partial upgrades during the tenancy and the new tenant moved in at 4.00pm, after the previous one left at 11.30am.
I am not sure if both tenants paid that day’s rent !!!!
I would call that amazing.
However, the main attraction for us the most outstanding Maintenance Department.
We spend a considerable time overseas, and Belvoir is the tenant’s sole point of contact.
“They have even successfully fought the GAS Board for us ….
Which says a lot!!!”.
Should there be any issues, one of their staff is round to fix it; or for a major job like the roof, we had 3 estimates within days, and they managed the work completion to a very high standard, with no involvement from us or disruption to the tenant.
The client is lyrical about the support they have received. Whole maintenance team are excellent, courteous and very proactive. They have specifically complimented CSR Helen for her efforts.
My wife & I have told the Belvoir Directors we will change agents if Helen leaves !!!!!.
Ishu · 14 March 2017
Agent replied · 18 March 2017
Dear Ishu, thanks very much for taking the time to write this review for us. Helen and the rest of the maintenance team are very often overlooked by landlords, but they work tirelessly on behalf of landlords and tenants alike and it's very much appreciated when their efforts are recognised so publicly.
★★★★★ 5/5
GoogleMyself and my partner have been with Belvoir since November 2016.
We had a lovely lady who showed us around our property. She was very polite, friendly and not pressuring at all. We had good conversation with her and she let us just have a look around and converse with each other without interruption. We loved the flat and decided that we wanted it. She was very quick to get everything sorted and answering any questions we had.
Now as tenants we have had no problems what so ever with Belvoir. Everytime something has needed looking at in the flat or changing the VERY lovely maintenance team are always quick to get someone out to look at it, also to fit around our schedule.
I would highly recommend this estate agents!
Persian · 3 March 2017
Agent replied
Dear Dave,
Many thaks for these kind words. It's always good to know that we're appreciated. I've brought this to the attention of the maintenance team and Carole, who showed you round initially. Mike Jones. Director.
★★★★★ 1/5
allAgentsIf you are a tenant BE
If you are a tenant BE CAREFUL! This based on a 12+ year tenancy experience with them where I have been paying my rent on time and looked after the property as if it was my own!
In my experience they only worry about the customer care they provide to the Landlord!
They do not seem to listen to tenant's concerns! It feels that they have forgotten that a tenant is a client as well; as and if not more, important than the Landlord!
Certain employees are very rude and their inspections are as unfriendly as they can be!
BE PREPARED TO FIGHT FOR YOUR DEPOSIT!
They will happily support unreasonable deposit requests by the Landlord using the excuse that as the agents of the Landlord they have to act as per the Landlord's instructions! At least that is what I have experienced after 12 years of tenancy!
At the end of your tenancy, irrespective of how clean you leave the property, be prepared to FIGHT to get your Deposit back! You will probably have to go through an Alternative Dispute Resolution process (stressful and time consuming for a tenant!). Note: In my case after 12+ years of tenancy, they were unreasonably claiming 61.5% of my deposit and the ADR adjudicator only gave them 4.6%!
In their standard instructions prior to your check out they will claim that you have the obligation to pay for professional cleaning (e.g. for carpets etc)….
DO NOT BE PUSHED AROUND BY THEM!
As per your contract, the only obligation you have as a tenant is to return the property in the same condition of cleanliness as when the tenancy began. That does not necessarily mean you have to pay for professional cleaning.
In order to prepare accordingly for an ADR process during your tenancy:
a) Make sure that the unreasonable clauses in their contract (e.g. obligations to use professional cleaning services etc) are clarified on outset.
b) Make sure that any check-in documents reflect exactly how you have received the property noting even the minute detail; they will use it against you at the end of the tenancy if you do not do so!
c) Take your own pictures/videos clearly exhibiting the issues. If possible make sure that these are part of the check-in document.
d) Make sure all your correspondence is in writing. Be very careful of what you say on the phone as they log it and you have no control of what they log. They use such logs to make their case against you at the end of the tenancy!
e) Do not be bullied by their pre check-out requests. You can clean a carpet yourself! The adjudicator will consider whether the carpets were in a comparable condition of cleanliness at the end of the tenancy with that at the start of the tenancy and NOT whether you have paid for professional cleaning.
f) Take your own pictures at the end of the tenancy. Do not rely on theirs which will be taken to bring out all the issues in order to support their claims.
g) Do not sign the check-out report if you do not agree with it!
h) Make a formal complaint and request that they provide you with all the supporting evidence. This way you will force them to reply in writing.
i) Research and challenge any invoices. In my case, even when the adjudicator found in their favour of a cleaning claim, it allocated a much lower amount of what they were requesting; less than half!
V · 25 February 2017
Agent replied · 25 February 2025
Dear "V K", At check-out, there is sometimes a difference of opinion. The out-going tenant has his view-point, the landlord has his and an agent is very often stuck in the middle, not necessarily agreeing fully with either party. An agent is in the invidious position, sometimes, of having to put forward a claim according to a landlord's wishes, irrespective of his beliefs. In law, we are the landlord's agent and whilst we have a duty of care to a tenant, we cannot lose sight of our contractual obligations. This has already been explained to you in response to your letter of complaint. We lodge all our deposits with The Deposit Protection Service and occasionally, when required, we use their Alternative Dispute Resolution service. (ADR) On this occasion the ADR largely found in your favour and the vast majority of your deposit was returned to you. In our formal response to your letter of complaint, we pointed out the fact that we are members of The Property Ombudsman and furnished you with details of how you may lodge a complaint with them. It is our understanding that they do not comment upon deposit deduction disputes since there are established methods for dealing with such issues. (In this case, The DPS ADR.) If you remain unhappy with anything else, you are still free to contact The Property Ombudsman at 55 Milford St, Salisbury SP1 2BP
★★★★★ 1/5
allAgentsI had a viewing of a property
I had a viewing of a property through this agency once but did not like the property because of its size and location. We told them accordingly. After few days there was another property listed similar to that size but with lots of other positive things. So we thought of considering it and when I called to arrange a viewing got told off in a very very rude manner by a male staff member saying they can't show me the property because I didn't go with the previous one!!!! When I tried to convince him that there are other things which I need to consider before letting a property I was told that if I reject this property they are not going to show me any other properties at all!!!!When I told him why he is talking so rudely and shouting at me he said he is not and hung up the phone!! Seriously don't know why are they doing a letting business then if they don't want to show properties and are so rude to their customers!!
PR · 23 February 2017
Agent replied · 25 February 2025
Dear Pr, I am a director of Belvoir and the male member of staff with whom you spoke this morning. I apologise if anything I said offended you in any way; this was not my intention. We always seek feedback from those who have viewed a property which it transpires they do not like, in order that we may try and direct them to an alternative property which is more suited to their needs. By examining in detail an applicant's requirements, we can save applicants the time and trouble of viewing properties that are manifestly unsuitable. In your particular case, you were shown a property a few days ago and remarked that it was too small for you, although, contrary to your comment in this review, you actually claimed at the time to favour the location because of schooling requirements. Your viewing of the property about which you telephoned today, had already been arranged. It is, however, significantly smaller than the first one you viewed and I was simply trying to point out that you might be better off looking at a larger property we have available in the same area and which I could have shown you at the time set aside for a viewing of the smaller property. As a result of an administrative error, measurements do not appear on one of the floorplans, making an accurate comparison very hard for you. This was something you sadly wouldn't allow me to explain. I suggest the fact that we maintain accurate records of applicants' requirements and reasons for not liking a property actually points to a letting agent attempting to match applicants with suitable properties to the benefit of all. We very often show applicants multiple properties and to suggest that we wouldn't be prepared to show you a property because you didn't take the first one you were shown is clearly inaccurate. I trust this clears up any misunderstanding over our telephone conversation. Regards, Mike Jones.
★★★★★ 5/5
The Trusted AgentExcellent service and honest hardworking team
As a longtime domestic appliance contractor for many local letting agents in Basingstoke Belvoir's work ethic is second to none they are very committed to their landlords and tenants.
It's nice to work with a company that still places high value on customer service and satisfaction.
And one that does not hide commission charges to boost their profits.
I have found working with Helen ball on the maintenance team to always be professional.
As a team they always seeking the best deal for landlord and tenant.
I would highly recommend Belvoir to any of my customers or friends
Andrew · 23 January 2017
Agent replied · 24 January 2017
Dear Andrew, Many thanks for taking the time to leave this review. Helen and her team have perhaps the worst job in the company and it is always pleasing to see that their efforts are appreciated.
In these times of uneven playing fields, where hidden commissions to letting agents are rife it is very gratifying to see that someone is prepared to admit publicly that Belvoir does not load contractors' invoices, or receive kick-backs in other ways.
★★★★★ 5/5
GoogleWe have used Belvoir for a number of years as our letting agents, and they have helped us keep our properties always up to scratch and compliant. They have always been very pleasant to deal with and competent.
Keith · 21 August 2025
★★★★★ 5/5
The Trusted AgentReliable and helpful
Belvoir managed my let property in Basingstoke for me for 5 years or so, during which time the tenants changed 4 times. Each time, Belvoir found a new suitable tenant promptly and without fuss. Their excellent maintenance department helped keep the place in good shape, so there were no issues when I came to sell it (through Belvoir, obviously).
A combination of nervous buyers and relaxed (for which read "useless") buyer's solicitors made the transaction fraught at times, but Belvoir were always on the case and steered the sale to a successful conclusion at the asking price.
I have since used Belvoir again to sell another property and once again found them to be first rate.
So in my experience, Belvoir have been reliable letting agents and helpful selling agents. Can't ask for much more than that.
Dave · 7 November 2016
Agent replied · 14 November 2016
Dear Dave, very many thanks for taking the time to leave this review. Sadly, relaxed solicitors are all too common and underline the need for a dedictaed sales progressor. We're glad all departments have proved pleasing for you.
★★★★★ 5/5
The Trusted AgentExcellent service
I have no hesitation in recommending Belvoir and it’s staff for the friendly, helpful and efficient way they dealt with me over my tenancy. They made the whole procedure easy and seamless from the initial viewing with Tracy up to the smooth handover and full return of deposit dealt with by Jo. I feel as a tenant I was dealt with fairly and any queries were dealt with in a timely manner.
Chris · 3 February 2021
Agent replied · 3 February 2021
Chris, thanks for taking the time to leave this review; it's much appreciated by both us and future customers. It's good to hear that in the year you were with us you were pleased with our efforts. It's also very pleasing to note that you consider us to have been fair in our dealings with you. We wish you all the very best in your new home. Mike Jones.
★★★★★ 5/5
The Trusted AgentNew landlord and. therefore, new Belvoir customer
Belvoir were recommended to me as an agent to call when I decided to rent out my flat in Basingstoke.
From the first call I made to them, I have been impressed with the professionalism and also support/advice I've received - even before I became a client. Undoubtedly, this level of service helped me decide to choose Belvoir when it was time to rent my flat.
They've always shown a great appreciation for my business (albeit it's only one flat) again demonstrating a level of customer service that you don't always get from agents as far as I can tell.
Would certainly recommend.
Orla · 29 August 2016
Agent replied · 2 September 2016
Dear Orla,
Thanks very much for this review. As always, it's great to hear that we're appreciated.
★★★★★ 5/5
The Trusted AgentUnstinting and knowledgeable.
I had a problem with a tenant who had left damage to my property when they left. The Belvoire agent advised me what I could and could not claim for and completed the paper work on my behalf. He then applied for a refund from the rent deposit.
The Maintance department is a great support. If a tenant has a problem they call me immediately and let me know what the problem is. If necessary they will arrange for a local tradesman to fix the problem.
Andrew, Michael and the entire staff are knowledgeable and always available.
I couldn't give them all less than 5 stars!
Michael · 18 June 2016
Agent replied · 20 June 2016
Dear Michael,
Many thanks for this review. Our maintenance team have the worst job and always appreciate recognition.
★★★★★ 5/5
The Trusted AgentSuperb!
Belvoir rented our house out whilst we lived overseas for 4 years and did it great job of managing the property - from finding us good tenants to ensuring any repairs were done at value for money prices and by reliable contractors. We sold the house and bought a property to rent in Basingstoke - 1 reason being was that we knew we could rely upon Belvoir. They provided advice on the purchase and managed the refurbishment of the property once we bought it. Superb!
JH · 18 June 2016
Agent replied · 20 June 2016
Dear John,
Many thanks for this review. Quite extensive works were carried out, but we now have a very happy tenant installed.
★★★★★ 5/5
The Trusted AgentReliable and dependable agents
I've been using Belvoir Basingstoke for +7 years and their service has been second to none which is why I continue to do business with them.
Irrespective of the size of their managed properties they always deal with you in a manner that makes you feel you're their only customer!
I only have one rental property and while I'm the point of contact for tenants with regards to management and issues, Belvoir have always been open to assisting me with finding trust-worthy trades men to enable me to ensure the property is managed correctly.
Being a Technical Service Manager on an account for a major UK Utilities company, service is very important to me. The level of (personal) service Belvoir show is an excellent reminder of how the service I provide my own customer should be.
Graeme · 9 June 2016
Agent replied · 13 June 2016
Dear Graeme,
Many thanks for this very comprehensive review.
★★★★★ 5/5
The Trusted AgentVery happy with Agents
Belvoir were very quick to get onto our property and rent it out.
We found everyone at the office very friendly, helpful, and willing to listen to us. At times of uncertainty about a prospective tenant they were very quick to ring us and ask our opinion.
They seem to understand the market very well, and quickly found us a tenant. Thankfully they appear to be as concerned as we are about the tenants we have there, which really suits us.
Gerard · 6 June 2016
Agent replied · 10 June 2016
Dear Gerard,
Thanks very much for this review. We're glad you appreciate what we do.
★★★★★ 5/5
The Trusted AgentNo hesitation in recommendation
Belvoir have taken over the full management of my Parents house as they have now moved into full time residential care.
Belvoir have taken on the full burden of responsibility showing round and selecting suitable tenants , vetting , checking, agreeing rental contracts, monitoring the house and collecting the rent which has taken a great deal of worry away from me personally. I am kept fully informed at every stage and receive regular reports . I have found them to be very professional and would not hesitate in recommending them to others.
Mike · 26 May 2016
Agent replied · 6 June 2016
Dear Mike,
Thanks very much for this.
★★★★★ 5/5
The Trusted AgentTrue Property Professionals!
I was recommended to Belvoir to manage and market my BTL property through a contact who has several properties managed through Belvoir.. They have been brilliant! We had just purchased the house and undertook some light renovations before it was to be let. Belvoir gave us sound advice on how to make the property appeal to the most potential tenants and suffice to say my house was let within a day of it being advertised for the full rental price for a whole year to desirable tenants . They took care of everything in the background and were very quick to deal with any query I had and also in dealing with queries the tenants had. I would not hesitate to recommend them to landlords, they just took all the hassle away from me, even contacting the utility companies, they really do offer total management.
Matt · 26 May 2016
Agent replied · 6 June 2016
Dear Matt,
Thanks very much . You actually made our job quite easy by doing such a good job at the house.
★★★★★ 4.9/5
The Trusted AgentBelvoir comes up trumps....
Slightly tricky sale for multiple reasons. Belvoir superb when first buyer dropped out, marketing for new buyer then following through the sale. The move manager, Natalie, was absolutely superb liaising with the two firms of solicitors, us and the buyer. I have always used Belvoir for property rental and found them excellent. Having decided to see this house they provided a brilliant responsive service.
Sarah · 1 June 2022
Agent replied · 1 July 2022
Sarah, thanks for taking the time to leave this review. We're always sad to lose a property, but we're pleased that it went so well and hope to help you again in the future.
★★★★★ 5/5
GoogleI was with Belvoir for 5 years and it was an absolute pleasure! I went through some tough times with the landlord through out whenever work needed doing however a call to the ladies was all it took and I was confident that they would do everything they could to help me. I must admit I was glad when they changed to the rolling contract as I never saw much point to the 6 month one, apart from the pain of the money I spent each time! Carole especially has been amazing and a great support and very understanding when I have got frustrated!
I can honestly say that I will miss speaking to them and wish everyone all the best for the future
Thank you again ladies, keep it up :o)
Best Wishes
Faye xx
Faye · 30 April 2016
Agent replied
Thanks very much for this Faye. It's always good to hear that we're appreciated.
★★★★★ 5/5
The Trusted AgentAs a first time landlord - Superb!
I came to Belvoir as a new landlord, I had never ventured into such a thing before and shopped around a lot before calling Belvoir. Mike who came to see me was outstanding. He completely made me feel at ease, totally upfront and really knew his stuff. No hard sales, no pushiness, just straight honest upfront information - how refreshing!
Carol who took control of the viewings was equally as great. She was on the ball with every aspect and was honest and thorough. I don’t usually write reviews but felt this company as agents really have gone above and beyond. The girls in the office doing the admin were all on the ball no matter who ever answered the phone. I certainly have no intention of going anywhere else.
Laura · 18 April 2016
Agent replied · 27 May 2016
Laura,
Many thanks for this. It always pleasing to hear that we have fully met your expectations.
★★★★★ 5/5
GoogleThanks for all your help was hassle free
GAZ · 26 July 2025
Agent replied · 1 August 2025
Thank you, Gaz! We're thrilled to hear that you had a hassle-free experience with us. Your satisfaction is our top priority, and we appreciate your kind words!
★★★★★ 5/5
The Trusted AgentBelvoir Basingstoke Letting Agents
Belvoir have provided excellent service in marketing and acting as letting agents on my private property. They specialise in this area and as such are fully conversant with the latest (considerable) rules and regulations relevant to both landlords and tenants. Staff at Belvoir have been highly efficient, initially providing detailed information on all aspects of letting, preparing property details (ready to advertise) and arranging for the necessary inspections required by law. They continue to provide great service with their office based support staff who I have found to be readily available and quick to respond. All in a top rate service that I highly recommend.
Stephen · 20 December 2015
Agent replied · 23 December 2015
Dear Stephen,
Many thanks for taking the time to write this comprehensive review. We're all very pleased that you are happy with what we do for you.
★★★★★ 5/5
The Trusted AgentGood customer service
Hi,
I have used Belvoir as the letting agent for our rental property for 2 ½ years now and I'm very happy with their service. They have always been very up front about cost so there are. never any surprises.
Also the maintenance department is really good and the staff so friendly. Even if it's a small job they will handle it and they will also send someone in to assess the job first and provide a quote so we can decide whether to go ahead with it. This is a very good service and you won't find that with a lot of our letting agents.
Belvoir has recently taken on managing the second property for us and there was no doubt we wanted them to continue to manage our properties. I can highlight recommend them to anyone looking for a letting agent.
Best regards,
Susanne
Susanne · 16 December 2015
Agent replied · 18 December 2015
Dear Susanne,
Thanks very much for this review. Having nice properties such as yours makes our life easier as well!
★★★★★ 5/5
The Trusted AgentFar exceeded my expectations
I am a landlord and have been letting out my properties for a number of years through a variety of agents, The level of service provided by Belvoir far exceeded my expectations when finding me a tenant. I was pleasantly surprised with how hassle free and quick the process was with very little input required by myself as they took care of everything including submitting readings to the electricity company and notifying the council etc. I will be using Belvior from now on and have no hesitation in recommending Belvoir to my family and friends.
Leshan · 16 December 2015
Agent replied · 18 December 2015
Dear Leshan,
Many thanks for this review. We'd actually prefer to use our tenancy agreement and inventory as well and make your life even easier!
.
★★★★★ 3/5
GoogleAs far as letting agents go (from a renter's point of view) they rank in the upper echelons of this (understandably) not much respected profession. I looked around thoroughly before going with them as the other ones in B'stoke just seemed to be a lot worse.
Pros:
Rolling contract; meaning they don't press you to sign up for another six months or so, once you finish the term it rolls on month to month. That's 3 stars in my book!
Cons:
1. Nothing gets fixed, I was living in one of their flats for 13 months and -among other things- they wouldn't fix the night electricity boiler; you have to call a different number, where they take maintenance calls and then...nothing happens. So prepare to get things fixed yourself unless I guess it's an absolute necessity, which fortunately did not happen when living there.
2. As with many other agents, expect to get around 10-20% of your deposit deducted no matter what you do. Of course you can sue them but are you really going to do that for £100-£200? Nope.
Before moving out they wanted to show the flat to dozens of would be tenants so I got to know many of their staff but then I had to haggle about the deposit with a person I never heard of. She came up with an inventory a lot more detailed than the one they gave me when moving in, so no matter what there always was a reason to get some money out of me when moving out. I wonder if they employ these people on a commission basis :), probably yes. Take it as a post management fee.
Overall, if you are from B'stoke and live there permanently do yourself a favour, save up for a deposit and buy your own. If you are there temporarily Belovoir may not be your worst choice.
Laszlo · 15 July 2015
Agent replied
Dear Laszlo,
I always take feedback very seriously, whether it be positive or negative.
I am pleased that you approve of our policy of allowing a tenancy to become "Periodic". I believe this to be the right thing to do and do not regard the end of the “fixed period” simply as an opportunity to force a tenant into having a new tenancy agreement.
Our check-out staff do not earn commission and, without exception, would far rather be able to hand a tenant back an entire deposit, since it is easier, less time-consuming and does not involve arguments. At all times, they strive to be fair in all their dealings.
We lodge all our tenant deposits with The Deposit Protection Service which has a free to use Alternative Dispute Resolution Service which would have been the route to take were you unhappy with what appear on this occasion, to have been modest deductions.
Your comments regarding maintenance are of most concern, but have proved baffling. Sometimes a landlord’s reluctance to spend money results in tenant concern. Your property, however, is owned by a very particular landlord who responds very quickly to all maintenance issues. As you rightly point out, we have a dedicated maintenance team in separate offices in Tadley and we pride ourselves upon our speed of response to all such issues. On this particular occasion, the delays to which you refer are not obvious.
Nonetheless, I sincerely apologise if our service has fallen short of what you would fairly expect. Now that you have vacated, I am limited in what I can do, but I would happily take a call from you to discuss this.
Mike Jones. Director.
★★★★★ 5/5
GoogleBelvoir were exceptionally helpful to us, not just in searching for the appropriate house viewings, but also with their persistence in the purchasing process with the seller. This was perhaps the most important thing for us and ensured that our sale process, as well as the league time of the sale, was quick and relatively painless. We highly recommend Belvoir estate agents for their professionalism and for the personal care shown during the entire sale process.
Carl · 28 July 2019
Agent replied
Carl, thanks very much for leaving this review. Sales progression is often overlooked, but in fact is of paramount importance and works best when kept securely in-house in the manner in which we deal with it. We're very glad that your experience has been a good one. Mike.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
