Belvoir Basingstoke reviews

★★★★★ 4/5

Google

They were very friendly, however there were several delays where I could have used an update on what we were waiting on. In general however they were quick to respond and remedy issues

Peter · 26 September 2024

★★★★★ 5/5

View Agents

Always fair, always quick

We were long term tenants with Redwoods that turned into Belvoir. From Day 1 of our tenancy we were always treated with fairness and respect. Throughout the tenancy any problem has been rectified as quickly as has been possible through their excellent Maitenance logging service. Minor problems have been handled promptly and major issues have been raised and dealt with as quick as they can via agent communicating with the landlord. I couldn't recommend them enough as a tenant, and as a landlord you can be safe in the knowledge that your property will be in safe hands and your tenants well looked after.

Chanin · 20 July 2018

★★★★★ 2/5

Google

I'm currently renting through Belvoir and my hob broke down. It took exactly 1 month for them to fix it after my initial report. I didn't once receive an update on the status of the fix, I had to phone them and ask for one. They initially sent someone to assess the problem and then when they sent the same guy to replace the hob unit, it turned out that he had made an incorrect assessment the first time round and so I had to wait another few days after having already taken time off work! When they finally managed to send an electrician over to do an inspection, he had the problem figured out and a fix organised within 10 minutes. All in all, very unprofessional from Belvoir, but they can at least source a decent electrician on short notice. EDIT: I have now received a personal phone call from the director of Belvoir Basingstoke apologising for the above, showing that despite this issue, they are decent people who are willing to admit when a mistake was made. This is very much appreciated.

Michael · 30 April 2018

★★★★★ 5/5

Google

I have sought advice from Mike on a number of occasions over the past few years and it has always proved to be beneficial. Unlike so many other agents with whom I have spoken, he is not at all pushy and has been very generous with his time. If you are looking for investment guidance in the Basingstoke area you would be very well advised to drop in and have a chat with him before making a final decision. When you finally get a property, he’ll also help with advice on refurb works, carpets, decorating etc. and Belvoir have many tried and tested contractors.

Karan · 30 April 2018

★★★★★ 5/5

Google

Belvoir's Matthew Smith ( Branch Manager) has been the agent dealing with my house sale. At all times I have found him efficient, polite, extremely helpful, informative and very professional with a good sense of humour too and not in the least bit officious! His valuation was 'spot on' and I attained a figure very close to the full asking price. At no point did I feel obliged or pressured into appointing him/them. No 'hard sell' tactics and nor was I rushed into making any decisions. I received regular, much valued, weekly updates and Matt has made the whole selling process, which I was new to, smooth, easy and uncomplicated (though I'm sure he worked his 'socks off' behind the scene!) He even offerred/gave help and sound advice when I subsequently searched for and bought a new house (through a differing agent). Overall: I cannot rate 'Belvoir' more highly and have no hesitation in recommending them.

AISHA · 30 April 2018

★★★★★ 5/5

Google

Belvoir managed a property for my mother for several years and she said they were always helpful and efficicient. They did a great job, often going 'the extra mile' to help her as she got older. When the time came to sell the property, we wanted to sell through Belvoir because we felt they were in the best position to make the sale as smooth as possible for the tenants as well as us, the sellers. We cannot fault the service received from both lettings and sales. We were kept in the loop and any documentation required was quickly sorted. Belvoir clearly know their market and we would recommend them for both lettings and sales.

Rebekah · 24 April 2018

★★★★★ 5/5

View Agents

Unbelievably helpful and professional - would 100% recommend

Matt (the branch manager) has been incredibly helpful and professional during the process of buying our first house, and in our opinion has done a lot more than we really needed to in order to try and help us get things done in time. He has called 3rd parties to get quotes/times for works we were considering having done (which we were already doing ourselves), and he has been incredibly on the ball in terms of making sure nothing is forgotten and everything was on track. Overall Belvoir have been a massive help to us, and have made the experience of buying our first house as pleasant as can be expected (moving always brings it's fair share of problems!) We could not be happier with the service that we have received, and would not hesitate to recommend their services to anyone.

Daniel · 16 April 2018

★★★★★ 5/5

Google

As a private landlord & living a fair distance from my properties I rely upon my agents to act for me & make the best decisions in my absence. I can honestly say that Belvoir (Basingstoke) are a first class team. Whoever I deal with knows me, my property & is always super efficient in dealing with issues & requests. It takes all the stress off my shoulders knowing they look after my interests & I would not hesitate in recommending them as a letting agent. Its not very often you can give a 5 star review but in this instance well deserved. I wish all my agents were as good! Thanks Belvoir.

Susan · 7 April 2018

★★★★★ 5/5

Google

I was very happy with Belvoir throughout the whole process of selling my house. For me not having to show people around was great; they took off all of that responsibility off of my shoulders. They kept regular contact with me throughout, giving me updates following visits, through the sale etc., in fact they seemed to have a better handle on what was going on in the chain more than anyone else. All in all very professional. I would recommend them and use their services in future.

Caroline · 7 April 2018

★★★★★ 5/5

Google

I have had quite a few dealings with estate agents over the years. Belvoir Basingstoke have been managing my rental property for some time and I have found them to be better than any other agent. When I came to sell a property I was tempted to go the online route, I’m glad I did not. Belvoir sold and looked after every detail of the whole process giving me weekly updates. They got to the bottom of any hold ups and sorted them. It’s a well run office with an excellent team. I can not praise them enough. Thank you

Brian · 7 April 2018

★★★★★ 5/5

Google

We let two properties through Belvoir in Basingstoke using their fully managed service and we have worked with them for several years. Our experience is very positive - both on the easy stuff like good communication and reporting as well as the more difficult issues that can arise around working with tenants. We recently had an experience where the property was not being cared for. Belvoir managed this very professionally initially identifying and properly documenting that there was a problem (through their regular property visits) and then reaching a suitable resolution quickly and smoothly providing a result that was best for the tenant and for ourselves. Good balance between respecting tenants and protecting Landlords.

Scott · 3 March 2018

★★★★★ 5/5

View Agents

Highly Professional Lettings Service

I rented a property through Belvoir Basingstoke for some two-and-a-half years and I can give them a five-star recommendation without hesitation. The service provided was professional, efficient and friendly throughout, right from the first enquiry through to the final check-out. They did a good job of managing not only the set-up but also the maintenance tasks and issues that inevitably come up during a stay of this length. I felt confident that the tenancy and property was being well managed throughout. As a tenant it is critically important to know that your property is properly managed, that you have a reliable contact point, are receiving accurate, fair and timely information, and that any issues will be dealt promptly and effectively and fairly. If I were looking to rent again, I would favour properties offered by Belvoir. thanks to my confidence in their service..

Alexander · 8 February 2018

★★★★★ 1/5

allAgents

Since the beginning of the

Since the beginning of the year we have tried to look at properties to rent. Each time I have sent an email for book a viewing for a property, I was told to call the office. I called the office and was told that the owner is unsure of renting the property and to call back next day. Called back next day and was told someone would call me back. No one ever did. Sent an email to book for another viewing and was informed it was no longer available. This is the second property in a row not available. Is there a reason you do not update your website? Or as to why you don't call anyone back? Very poor customer service. I also sent an email for an updated list of available properties that matched my criteria 2 days ago and no one has responded. I will no longer pursue any interest in your properties and will recommend for people not to waste their time.

George · 17 January 2018

★★★★★ 5/5

Google

Bought through belvoir, extremely helpful at all times. Can't thank Natalie our move manager enough, for keep the entire chain on track and everyone updated.

Josh · 1 February 2021

★★★★★ 5/5

Facebook

I was a client with Belvoir for many years as they acted as Letting Agents for my Property. The service was more than excellent - it was exceptional. I cannot praise the Letting staff too highly for the quality of service carried out in a friendly yet professional manner. So when it was time to sell I naturally retained Belvoir Sales and it was no surprise to find the same culture existed. I am not naming individuals since it would be unfair to those not mentioned. Again, the sale was completed in good time and a highly satisfactory price achieved. I have no hesitation in recommending Belvoir Property Basingstoke services. You will not find better.

Dennis · 21 December 2017

★★★★★ 5/5

View Agents

Property Lettings and Sales - Basingstoke

I was a client with Belvoir for many years as they acted as Letting Agents for my Property. The service was more than excellent - it was exceptional. I cannot praise the Letting staff too highly for the quality of service carried out in a friendly yet professional manner. So when it was time to sell I naturally retained Belvoir Sales and it was no surprise to find the same culture existed. I am not naming individuals since it would be unfair to those not mentioned. Again, the sale was completed in good time and a highly satisfactory price achieved. I have no hesitation in recommending Belvoir Property Basingstoke services. You will not find better.

Dennis · 21 December 2017

★★★★★ 1/5

allAgents

Have never had a good

Have never had a good expiernece with Belvoir. Firstly, we arranged an appointment to view a flat. We arrived 2 minutes after our scheduled appointment and were told by the flat owners they had gone because they didn't want to wait! No phone call to see if we were on our way. No communication at all. Not even a follow up the following day. Secondly, we had an offer accepted on a property and were told they would stop all viewings of the property. Then I phone up to offer some documentation and am told they had taken someone else to view the property and that our offer had been over ridden by someone else. Not even a call to see if we could offer anything else. So Fruatrated and will not be going anywhere near Belvoir again!

Aldershot28 · 10 November 2017

★★★★★ 5/5

Facebook

Belvoir's Matthew Smith ( Branch Manager) has been the agent dealing with my house sale. At all times I have found him efficient, polite, extremely helpful, informative and very professional with a good sense of humour too and not in the least bit officious! His valuation was 'spot on' and I attained a figure very close to the full asking price. At no point did I feel obliged or pressured into appointing him/them. No 'hard sell' tactics and nor was I rushed into making any decisions. I received regular, much valued, weekly updates and Matt has made the whole selling process, which I was new to, smooth, easy and uncomplicated (though I'm sure he worked his 'socks off' behind the scene!) He even offerred/gave help and sound advice when I subsequently searched for and bought a new house (through a differing agent). Overall: I cannot rate 'Belvoir' more highly and have no hesitation in recommending them.

Aisha · 29 August 2017

★★★★★ 5/5

View Agents

Highly recommended.

Belvoir's Matthew Smith ( Branch Manager) has been the agent dealing with my house sale. At all times I have found him efficient, polite, extremely helpful, informative and very professional with a good sense of humour too and not in the least bit officious! His valuation was 'spot on' and I attained a figure very close to the full asking price. At no point did I feel obliged or pressured into appointing him/them. No 'hard sell' tactics and nor was I rushed into making any decisions. I received regular, much valued, weekly updates and Matt has made the whole selling process, which I was new to, smooth, easy and uncomplicated (though I'm sure he worked his 'socks off' behind the scene!) He even offerred/gave help and sound advice when I subsequently searched for and bought a new house (through a differing agent). Overall: I cannot rate 'Belvoir' more highly and have no hesitation in recommending them.

AISHA · 29 August 2017

★★★★★ 5/5

View Agents

Excellent service

As a landlord I have recently changed agents to Belvoir & couldn't be happier with the excellent service I have received. From initial contact until the tenant moved in (a speedy 3 weeks) & since communication has been excellent, every member of staff I have encountered has been friendly, courteous and very helpful and nothing is too much trouble. The difference between the previous agent really is night & day, I would certainly recommend Belvoir to any landlords looking for a reliable and honest agent.

JT · 28 June 2017

★★★★★ 5/5

View Agents

Good for Landlords & Tenants

We have worked with Belvoir in Basingstoke for several years now (as Landlords) and their fully managed service has been excellent. Specifically; * They are easily contactable and knowledgeable about our two properties * Contractors that they have used on our behalf have been reasonably priced and done a good job. Any small niggles have been resolved by Belvoir * They have been flexible where my husband has picked up repairs and easily work with a situation where the tenant knows us and the agency * Charges are clear up front and we have had no surprises. Things like tenancy agreements automatically move to periodic after the first year so avoiding re-signing costs for landlord and tenant (unless new agreement requested) and other similar examples. * No additional tenant charges after the initial upfront registration/reference checking costs. No pressure on tenant to use specific utility providers etc. *Monthly reports are clear and regular * Where there have been tenant issues (rent arrears or damage) Belvoir has been on it very quickly and worked together with the tenant to resolve quickly *Properties have been let promptly as Belvoir manage a number of properties and so usually have prospective tenants looking.

Karen · 5 May 2017

★★★★★ 5/5

Google

Great company to deal with who took care of our property for a long period of time. Communications were always excellent. Staff were always very friendly, helpful and efficient

Susan · 28 July 2019

★★★★★ 5/5

Google

We have used Belvoir for a number of years as our letting agents, and they have helped us keep our properties always up to scratch and compliant. They have always been very pleasant to deal with and competent.

Keith · 21 August 2025

★★★★★ 5/5

View Agents

Excellent Service with very Professional and Friendly Staff

We have rented a property through Belvoir for the last four years and from our initial contact when we first viewed the property, right through to us leaving the property, we have always found them to be very professional. Belvoir have maintained the property on behalf of the Landlord and whenever we have had to contact them regarding a maintenance issue, they have always responded quickly to get the issue resolved and always made sure any workmen called at a time that was convenient to us. Whenever we have spoken or met with anyone from Belvoir as well as being professional, they have always been very friendly and I cannot thank the team enough for all their hard work during the last four years. Our only regret is that we could not stay with Belvoir as we move on to our next property. Estate Agents can sometimes have a bad reputation, but in my experience Belvoir are one of the trustworthy ones! A massive thank you to everyone at Belvoir.

Dave · 4 April 2017