Trusted Agent profile · Alresford, Hampshire
Verified
★★★★★
174 reviews across 2 platforms
The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
Part of Charters, see every office.
Charters's office in Alresford, Hampshire, at The Old Post Office, is rated 4.9 out of 5 across 174 reviews on two platforms, including 76 Google reviews rated 4.8.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
All staff ar Charters Alresford, are extremely helpful, in all aspects of the selling/purchasing process. In particular Sam has been more than conscientious ...Read all 38 from sellers
I have been looking for a property for a little while now, Lee from Charters Alresford is the ONLY agent who phones on a regular basis, he doesn't wait for ...Read all 40 from buyers
Administration of take on of my property for letting. Creation of brochure, contracts, explaining terms & conditions. Megan was very efficient, polite and ...Read the review from landlords
Serena went out of her way to work around our busty schedules and tight timescales to find us the perfect property and ensure we had more than enough time and ...Read all 5 from tenants
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Every review we hold for the Alresford office, from every platform, shown as written. First names only.
5/5
View AgentsLee is a real asset to Charters. He is personable, honest and very keen to help us find the right property. After meeting him at our first viewing I have specifically asked for him at each subsequent viewing.
Fantastic 5STAR review for Lee at Charters Alresford. Thank you Jo for taking the time to place a review, it is much appreciated.
5/5
GoogleDuring my experience with Charters estate agents Alresford I have been dealing with Mr Rob McLaughlin and his colleague Frances Tolfree who have both been more than friendly. Rob has provided me with an outstanding level of customer service whereby he has assisted me with every question and concern that I have thrown his way, not only this but he has such a personable manner which makes life so much easier during what can be stressful times! He has gone above and beyond his means to help me for which I cannot thank you enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Simon, this is a wonderful review to receive and your feedback has been passed to the team. Many thanks
5/5
View AgentsSam was very helpful
We enjoyed working with Sam - always happy to help and chat and was very patient. We never felt we were being pushed into anything, which in my book is a great asset for an estate agent.
Thank you Beverly for the 5STAR review for Sam, we really appreciate your feedback.
5/5
View AgentsHelpful, friendly and knowledgeable
Sam was extremely helpful in our search for a new property. As newbies to the area, Sam took the time to show us around and really helped us in deciding where and what we wanted to buy.
Chris, thank you for your lovely 5STAR review of our Alresford team and in particular that of Sam Kerr-Smiley. Many thanks for sharing.
5/5
View AgentsJudith
Sam is a joy to deal with and always has a smile and a kind word, nothing is too much trouble and his opinion is extremely valuable A million thanks for finding me the perfect property
Wonderful 5STAR review for Sam in Charters Alresford, thank you Judith for taking the time to place a review, your time and feedback is most appreciated.
5/5
GoogleWe have had an entirely positive experience with Charters in Alresford during our house hunt in the area. Special mention has to go to Gail who has been wonderful - friendly, always professional yet laughing, and a pleasure to liase with. Herself & a colleague went out of their way to arrange things like video tours for us as we were house hunting from another part of the country. We wouldn't hesitate to recommend.
Thank you for the recommendation Lisa!
5/5
GoogleLooking for a property has been an ongoing challenge, often frustrating, and Sarah has been making it easier and more pleasant. She is highly professional, enthusiastic, competent and kind. Good work! Polina Hoare
Polina, thank you for your comments at what was a difficult time. Much appreciated.
5/5
View AgentsHonest Gary!
When buying and selling property the key attribute you look for in your agent is honest and reliable advice. Gary has proven to be this and more and in this I can't recommend highly enough
Thank you Matt for your great 5STAR review for Gary in our Charters Alresford Branch, your feedback is much appreciated.
5/5
GoogleWhilst we are at the early stages of our house purchase, I am impressed with the service that we have received so far. We have always received a prompt response which is much appreciated when arranging viewings or negotiating a sale. They were generally knowledgeable about the properties we viewed or will endeavour to find out if they do not know the answer to your question. When talking on the phone I always get the impression that they are happy to talk as long as you need which I really appreciate. Overall we have had a very good experience :)
Thanks Jessica, it is fantastic to hear the positive comments. Good luck with your house purchase.
5/5
View AgentsI would recommend Sam to anyone looking for a property
We used Sam in our search for a property. He was excellent. He was pro active, helpful, honest, has a very sound knowledge of the area, and is a genuinely nice guy to deal with.
David, many thanks for recognising Sams efforts and skills. Many thanks.
5/5
View AgentsHighly recommended
Having let my property through Charters for a number of years I used them recently to market the property for sale and wouldn't have any hesitation in recommending them to prospective sellers, buyers, landlords or tenants. Losing the first buyer after three weeks was disappointing but Matt worked hard to achieve a new sale which we did within four days. Matt has always been available to take my calls and has chased the sale through to completion which has been greatly appreciated. In the age of online only estate agents I would still say the traditional high street agent has much more to offer and you won't be disappointed if you choose Charters.
Sarah, thank you very much for your 5 Star review via Rater Agent, we very much value all feedback and this is appreciated.
5/5
View AgentsHigh quality admin and service
Megan produced an outstanding brochure for us and interacted well with us to adjust details, when requested. She was very helpful and efficient and it was great experience working with her.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
GoogleIt is the second time we have used Charters as our estate agent and once again they made the whole buying experience very easy. Everyone in the office was very friendly and welcoming, and Rob - who was our main point of contact - was absolutely brilliant. He went above and beyond as always. Nothing was too much trouble, and he handled the whole process very professionally.PositiveResponsiveness, Quality, Professionalism, Value
James, many thanks for the review, the team will be delighted. All the very best.
5/5
View AgentsSuperb, personal, professional
My wife and I met Nick for the first time completely naive to what we were doing, but thanks to his kind nature ( and patience ) he explained everything clearly on a personal level breaking everything down and leaving no stone unturned, so from muddy waters we left with clear. His response to phone calls and emails are second to none, and thankfully, for us especially, he was only to happy to repeat himself if there was something we was not to sure about. We could not be more happy with our time spent with Nick as not only did he get us the exact deal we wanted on our morgage we also gained a friend.
Hello Simon and thank you so very much for commenting so positively on your Financial Services experience with Nick at Charters Alresford.
5/5
View AgentsSelling my house
Matthew and his team have been extremely helpful and efficient. They have given me updates and were always ready to listen. Shall always recommend them - keep up the good work!
Thank you so much for taking the time to offer feedback - your comments are appreciated and have been passed on to the team at Alresford.
5/5
GoogleI can only comment on dealing with Charters for our search - we dealt with Sarah and were very impressed, finding her to be professional, helpful and positive.
Dear Lucy, thank you very much for your review. It is much appreciated.
5/5
GoogleI can only comment on dealing with Charters for our search - we dealt with Sarah and were very impressed, finding her to be professional, helpful and positive.
Dear Lucy, thank you very much for your review. It is much appreciated.
5/5
View AgentsBrilliant advice and service.
From the first valuation meeting with Matthew to our very swift exchange of contracts, the service and confidence we have received has been exceptional. We would totally recommend the Alresford Team.
Thank you Darren for your fantastic review and recommendation to others of Matthew and the Charters Alresford team.
5/5
View AgentsAdministration of Property Let
Administration of take on of my property for letting. Creation of brochure, contracts, explaining terms & conditions. Megan was very efficient, polite and professional resulting in great customer experience
Thank you very much for your review, all feedback is very important to us and much appreciated.
5/5
View AgentsExcellent service
Bought a property in the area not knowing location well. Always available, personable and professional service. Met most of the team in particular Matt and Sam.....Would recommend highly.
Thank you Rhys for your kind words in support of the efforts by our Charters Alresford team. Many thanks for your 5STAR review...
5/5
View AgentsExcellent Professional Service from start to completion
Matthew proved to be very professional in all aspects of his position.and kept us fully informed through the process as did his team in Alresford office.
Thank you for your 5 Star Rating. We take all feedback seriously and it is much appreciated.
5/5
GoogleIt is the second time we have used Charters as our estate agent and once again they made the whole buying experience very easy. Everyone in the office was very friendly and welcoming, and Rob - who was our main point of contact - was absolutely brilliant. He went above and beyond as always. Nothing was too much trouble, and he handled the whole process very professionally.
James, many thanks for the review, the team will be delighted. All the very best.
5/5
View AgentsFather's flat purchase
Matthew and his team were extremely helpful in getting the purchase of my father's flat done in a quick turnaround. They were very responsive and professional.
Thank you Rosalind for your kind review of Matthew and his Charters team in Alresford. Delighted to have received your 5STAR endorsement and to have acted quickly and efficiently... Many thanks
5/5
View Agentsbrilliant communicator
Gary has been great communicating from the start - I really appreciated his friendly, straight-talking and open demeanour, and knowledge of the market and industry.
Fantastic 5STAR review for Gary at Charters Alresford, thank you Vivienne for your time and feedback, it is most appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charters's Alresford office has 174 reviews across two platforms: 76 on Google, 98 on View Agents.
Charters Alresford is rated 4.9 out of 5 across all 174 reviews, and 4.8 out of 5 on Google from 76 reviews.
38 reviews from sellers, rated 5.0 out of 5 on average. For example, Caroline wrote: "All staff ar Charters Alresford, are extremely helpful, in all aspects of the selling/purchasing process. In particular Sam has been more than conscientious ..."
40 reviews from buyers, rated 4.9 out of 5 on average. For example, Jan wrote: "I have been looking for a property for a little while now, Lee from Charters Alresford is the ONLY agent who phones on a regular basis, he doesn't wait for ..."
5 reviews from tenants, rated 5.0 out of 5 on average. For example, Ema wrote: "Serena went out of her way to work around our busty schedules and tight timescales to find us the perfect property and ensure we had more than enough time and ..."
Charters Alresford, The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB.
