5 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsExtremely helpful, friendly and accommodating, Serena understood our needs and time pressures.
Serena went out of her way to work around our busty schedules and tight timescales to find us the perfect property and ensure we had more than enough time and opportunity to view this and other options, more than once, allowing me to travel up from Brighton to attend second viewings alongside my partner.
Communication has always been extremely prompt and clear, which has meant we were able to move quickly as needed to get all paperwork complete and again measure up and answer questions on the property.
Since moving in Serena has been equally helpful and i feel she is just around the corner and able to help should we need it although she is not even our dedicated managing agent 9who is of course also very helpful).
I would not hesitate to recommend Serena fully.
Ema · 18 March 2016
Agent replied · 18 March 2016
Fantastic feedback, thank you Ema.
Great to hear you were accommodated by Serena at times best suited to you, for your convenience and that communication was equally concise to get you moved in. Please call in whenever you are passing even if its just to chat about life locally.
Thank You.
★★★★★ 5/5
View AgentsCharters have always tried their upmost to make us happy
We were looking for a long time for the perfect property to rent on a budget which is not easy to do in Alresford but they always kept us updated with possible properties and everyone in the Alresford Branch are great at what they do, but Connor was absolutley brilliant and couln't do enough for us. We are finally very settled in our flat and its all thanks to all the hard working staff at Charters Alresford.
Kirsty · 29 November 2015
Agent replied · 8 March 2016
Thanks for your very positive feedback on the team in Alresford...
★★★★★ 5/5
View AgentsEfficient, honest, excellent communicator!!
Serena was most helpful from the start and I felt was always honest about what was going on with other potential tenants so I could gage the situation and make a decision. Moving from another part of the country is challenging but Charters have a very efficient and effective paperwork trail so I found the whole process very smooth. Thanks for making it so easy Serena!!
Simone · 26 March 2016
Agent replied · 31 March 2016
Thank You Simone for the lovely feedback on your experience with Charters in Alresford and specifically for noting Serena's efficiency in facilitating your move from a distance.
Good Luck in your new home.
Many thanks.
★★★★★ 5/5
View AgentsProfessional, excellent customer service and great communication
I was very impressed with Gary's efficiency and effectiveness. He called me back when he said he would and dealt politely and professionally - but with the all important human touch. He clearly had the best interests of both parties concerned and am grateful for the help and support he gave. I think the title of my review sums it up perfectly.
Liz · 11 July 2017
Agent replied · 12 July 2017
Fantastic 5STAR review for Gary in the Charters Alresford branch, thank you Liz for taking the time to write a review, your feedback is much appreciated.
★★★★★ 5/5
View AgentsHelpful, genuine and professional!
Serena couldn't have been more helpful from the start of the process! Warm, smiling and so genuine it was such a pleasure to have her look after us! When we had a problem in the final stages of the rental she was reassuring and quick to support us in our resolve to sort out! Thank you so much for a really positive experience.
Sandr · 26 March 2016
Agent replied · 31 March 2016
Thanks Sandra, we are naturally very delighted that you had such a positive experience and we shall share your comments with Serena.
With Thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
