Charters Alresford reviews from buyers

★★★★★ 5/5

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Mr Tenacious!!

I have been looking for a property for a little while now, Lee from Charters Alresford is the ONLY agent who phones on a regular basis, he doesn't wait for properties to hit Rightmove and the internet, he is proactive and phones out the details he believes will be of interest to us. I feel he genuinely cares that he gets us the right property. He asks the right questions and whatever finishing school he graduated from would be proud of his skills and politeness! I am just waiting for a Lee to find us our property!

Jan · 23 November 2017

★★★★★ 5/5

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Proactive and personal

Lee has been assisting me with finding a new home and I would have no hesitation at all in recommending him. He is proactive in his approach and really took the time to understand what I was looking for and presented appropriate properties. He also presented properties based on feedback from my viewings that perhaps I wouldn’t have previously considered but I trusted his judgement and the properties viewed were very much of interest. I look forward to working with him again in the future.

Sarah · 9 November 2017

★★★★★ 5/5

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The perfect mix of personable and professional.

Of the dozen or so estate agents we have met during our search, Sam is undoubtedly up there with the best of them. From our first meeting, Sam took the time to really understand who we were and what we were looking for. He was always happy to have a chat and his communication was excellent, with regular check-ins to see how we were getting on and if there was anything he could do to help. He presented us with properties which we wouldn't have normally considered but our confidence in his understanding ensured we were always happy to have a look and were never disappointed. I would highly recommend Sam and Charters Alresford to any buyer or seller. A* service.

Richard · 6 November 2017

★★★★★ 5/5

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Support in identifying our new house purchase

Sam iwas a pleasure to work with on our property search. Professional, helpful, and fully understood and took on board our requirements resulting in a short list of properties that fully met our requirements. Excellent as a sounding board, Sam acts with honesty and integrity - a quality we have not often come across with other estate agents. We are so confident in Sam that we are entrusting our house sale in Alresford to Charters rather than another agency. We look forward to a successful outcome on that too!

Karen · 18 September 2017

★★★★★ 5/5

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Many thanks

We are very grateful to Charters for helping us buy our lovely house which we are now very happily settling in to. Matthew was very helpful, professional and supportive all the way through a slightly lengthy process and was very patient and prompt with answering many phone calls and emails from me. We were kept fully up to date with everything that was happening at every stage which was appreciated. Thanks also to Sam for showing us around the house in the first place.

LA · 5 December 2016

★★★★★ 5/5

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Attempts to truly understand the viewers requirements

Sam tries to get int to the mindset and requirements of the prospective purchaser and to really understand what they are looking for. He is excellent at building a rapport with the prospective purchaser and asks the right questions to really get into the nuts and bots of their requirements and cuts through the chat to their issues and assessments of properties. He gives the prospective purchaser time to really look at a property without talking too much. He is punctual which is particularly good when one has other houses to see. He is informative and honest about Alresford and he knows his way around the town's organisations. He is polite and patent. And I am sure he is going to find the right house for me very soon!

Richard · 2 December 2016

★★★★★ 5/5

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Our house purchase

Sam was incredibly patient with us as we struggled to down size, He never gave up despite showing us many houses and was always on the phone telling us about a new house Charters had just taken on. He showed a complete understanding of what we were looking for and no other agent came close with regard to his service. Thank you for not giving up on us Sam !

Nikki · 6 December 2017

★★★★★ 5/5

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Sam is willing to go the distance for us.

Sam has been extremely patient,diligent and persistent in trying to find us a home in Alresford which meets our exacting requirements. He is prompt at viewings and at returning calls. Sam is not overtly pushy, although eloquent in pointing out attractive features and benefits in the properties we reviewed together. We are confident that he will be able to find us the property which needs the least compromises.

James · 13 November 2017

★★★★★ 5/5

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Sam is an absolute asset to Charters and we cannot rate him highly enough. During our 2+ long years of property search he was always there inspiring us and giving us the confidence to continue. He always said he would be the one to find us a house and he did ! Full marks for tenacity. We thoroughly recommend Sam and the team at Charters Alresford.

Mike · 26 October 2017

★★★★★ 5/5

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Great experience - thanks Matt!

Working with Matt to find and buy our family home was a great experience! Matt and the team were fun to work with; friendly, professional and a great help in finding our home, navigating the process and helping agree our purchase. Matt was instrumental in helping save the deal when we faced some challenges in the final stages of negotiation with the upward chain. Thanks Matt!

MArk · 24 August 2017

★★★★★ 5/5

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Review of Lee Blackall Charters Estate Agents Alresford

It was a very pleasant experience to spend the hours I did with Lee whilst viewing, and reviewing, properties last month. Lee was friendly, personable and quickly assessed my requirements. He answered my questions about each property honestly, and ventured opinions when asked. I would recommend Lee to anyone looking to find a new home, and also all the members of Charters office in Alresford.

Maggie · 2 February 2018

★★★★★ 5/5

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Enthusiastic about Alresford

Sam worked tirelessly over several months to arrange a wide variety of viewings so that I could get to know the area and focus on what I was looking for. He paired me up with Annie for viewings who quickly got a feel for my preferences and was very open, honest and full of good ideas and made the whole viewing process a pleasure. Thank you!

Maggie · 29 October 2016

★★★★★ 5/5

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Very accomodating

We were very grateful to Sam as he was able to fit around our busy work schedules, even meeting us at 7.30 am on a saturday ( not in his pijamas mind). He allowed us the opportunity to view properties without the sales talk which gave us the chance to really see the true picture and we appreciated his knowledge about the local area.

Helen · 29 November 2016

★★★★★ 5/5

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Charters Alresford is totally professional and inspires confidence and trust. in particular,Matthew was most effective in brokering the negotiations relating to our purchase.and worked hard to complete the deal. The whole team at Charters were friendly and knowledgeable.. I would recommend him and his team, especially Sam Kerr-Smiley, who has been amazing throughout our two years' or so of house hunting.

Mike · 26 October 2017

★★★★★ 5/5

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Sam was very helpful and very easy to deal with. He has lots of knowledge of the local area which I found very helpful. We also felt he was always very friendly and very honest with us. He was not at all pushy and showed us around many houses, many times before helping us find our lovely home.

Juliet · 21 December 2017

★★★★★ 5/5

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Clear understanding of our requirements

We knew exactly what sort of property we were looking for in Alresford and Sam understood exactly what our needs were. We felt totally confident that if the right property came up then we could rely on Sam to let us know. We are now happily living in Alresford in our perfect house - thanks Sam!

Kim · 18 September 2017

★★★★★ 5/5

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Never wasted time and a pleasure to meet.

Sam was thoughtful and honest in our house hunting process. He carefully considered the properties to show us and was extremely informative on the local area. His knowledge and understanding was of great help in our process to find a new home. It was a delight to deal with Sam in this stressful process.

Tara · 20 April 2016

★★★★★ 4/5

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Professional, driven and effective

Matthew provided great communications throughout the purchase of the property. His professional demeanour engendered confidence and trust throughout the purchase. He was driven towards the completion of the sale, and was effective in brokering the negotiations. The whole team at Charters were friendly and knowledgeable.. I would recommend him and Charters to others.

Laurence · 20 September 2016

★★★★★ 5/5

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extremely friendly helpful and professional

Sam was very accommodating and helpful for the viewings i made.. He was knowledgeable of the properties and their features and was friendly and efficient, but not at all 'pushy' so i felt at ease and not at all pressured. He is to be commended for his very professional approach. thank you Sam!

Barry · 23 August 2016

★★★★★ 5/5

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Hard lines

We didn't actually buy a property through Sam in the end though this bears no reflection on the time and effort Sam put into arranging appropriate viewings and answering our detailed queries! He was also very gracious in defeat so hopefully next time he will have the house for us!

Simon · 4 October 2017

★★★★★ 5/5

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Very helpful professional

Sam, as selling agent for the house we bought, was very helpful in all our dealings with him, both during the viewing stage and later on. He was not what I would call "typical salesman", being fair in his descriptions and very helpful to us who knew little of the town/region.

Adrian · 17 March 2016

★★★★★ 5/5

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Sam is a breath of fresh air!

Sam has worked tirelessly in the past three months to find us a house in Alresford. He is extremely helpful, professional and personable which has made the searching process a surprisingly pleasant experience! Sam has now found us our house and we couldn't be more delighted, thank you Sam!

Jo · 24 August 2016

★★★★★ 5/5

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Five Star Service

Sam Kerr-Smiley is the ideal agent. He was quick to anticipate both our requirements, and our desires as per finding a home. A reassuring presence who never once made us feel under any pressure, which is is a talent in itself! We would highly recommend Sam!

Alinda · 25 October 2017

★★★★★ 5/5

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Couldn't be better

It has been an absolute pleasure to deal with Sam and the Alresford Charters' team during the last few months. Nothing has been too much trouble. Always a reliable, friendly and efficient.service and I would wholly recommend Sam - the epitome of first class professional service.

Sally · 28 October 2016