Every review we hold for the Alresford office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsVERY PERSISTENT AND DELIVERED
Matthew was instrumental in getting the sale of our property.
We had a number of interested parties which pulled out for various reasons but Matthew doggedly stuck to the task and got us our buyer.
He went the extra mile in organising viewings and saw the sale thru to the end.
We will without doubt use him again.
Very pleased with him and Charters also.
PETER · 18 August 2017
Agent replied · 22 August 2017
Thank you for your feedback, we appreciate you taking the time to write a review and your comments will be passed on to Matthew and the team at Alresford.
★★★★★ 5/5
GoogleGreat service by Charters Alresford. Many thanks to the Charters team and particularly Rob McLaughlin for his professionalism, reliability and perseverance in making this happen despite the odds! It was a bumpy road but we finally managed to sell our property despite Brexit, COVID 19 and the various obstacles thrown up by the conveyancing process.PositiveResponsiveness, Quality, Professionalism, Value
Sally · 24 August 2020
Agent replied
Sally, thank you for your review. This has been passed on to Rob and the Alresford team. Kind Regards
★★★★★ 5/5
View AgentsVery accomodating
We were very grateful to Sam as he was able to fit around our busy work schedules, even meeting us at 7.30 am on a saturday ( not in his pijamas mind). He allowed us the opportunity to view properties without the sales talk which gave us the chance to really see the true picture and we appreciated his knowledge about the local area.
Helen · 29 November 2016
Agent replied · 1 December 2016
Helen, thank you for sharing your experience of Sam's customer service at Charters in Alresford - fortunately not in his PJ's
5STARS and great feedback very much appreciated.
★★★★★ 5/5
View AgentsEver cheerful, ever available, highly professional,assiduous communicator.
I rate Gary very highly for emotional intelligence, as shown particularly in his dealings with clients under stress. He has excellent relations with clients, but also with the other members of the Charters team - thereby gaining esteem not only for himself but also for the whole office.. We found his advice faultlessly objective.. Altogether a fine example of the experienced professional agent.
Peter · 23 March 2016
Agent replied · 24 March 2016
Peter thank you for identifying Gary's strength as both an individual and team member. He is a consummate professional and we are delighted that you think so too.
Thank you.
★★★★★ 5/5
View AgentsProfessional, excellent customer service and great communication
I was very impressed with Gary's efficiency and effectiveness. He called me back when he said he would and dealt politely and professionally - but with the all important human touch. He clearly had the best interests of both parties concerned and am grateful for the help and support he gave. I think the title of my review sums it up perfectly.
Liz · 11 July 2017
Agent replied · 12 July 2017
Fantastic 5STAR review for Gary in the Charters Alresford branch, thank you Liz for taking the time to write a review, your feedback is much appreciated.
★★★★★ 5/5
View AgentsCharters Alresford is totally professional and inspires confidence and trust. in particular,Matthew was most effective in brokering the negotiations relating to our purchase.and worked hard to complete the deal.
The whole team at Charters were friendly and knowledgeable.. I would recommend him and his team, especially Sam Kerr-Smiley, who has been amazing throughout our two years' or so of house hunting.
Mike · 26 October 2017
Agent replied · 31 October 2017
Fantastic 5STAR review for Sam, Matt and the Charters Alresford team! Thank you Mike for your time and feedback.
★★★★★ 5/5
View Agentsselling agent
Gary has valued and sold two properties for us in the last 2 years
I have found him to be extremely professional, whilst also offering good advice.
He has very good social skills and is a pleasure to deal with.
I have recommended Charters to many other friends based on my experience with Gary and find him to be very trustworthy.
Emma · 17 March 2016
Agent replied · 18 March 2016
Emma, your lovely observations and feedback on Gary are very much appreciated! It is wonderful to hear that based on your experiences your friends will too be lucky enough to experience the Charters way of life...
Thank You.
★★★★★ 5/5
View AgentsExcellent, friendly and professional team
The Charters team in the Alresford office provide a very professional service, they are knowledgeable and reliable. Matthew leads his team from the front, he has extensive local and wider expertise of the property market, having worked in Hampshire and other counties. He personally undertakes the property appraisals, keeps in contact and lets his team get on with the job..
Michael · 5 December 2016
Agent replied · 6 December 2016
Michael, many thanks for your kind testimonial and review of Matthew and his team at Charters in Alresford. 5STARS much appreciated!
THANK YOU
★★★★★ 1/5
GoogleFound this post rather odd as I have neither sold my house nor had an offer accepted on another house! Charters- you need to check before you offer congratulations!!!!
Susi · 30 September 2025
Agent replied · 28 January 2026
Susi, unfortunately this email was sent at a time when you had an offer accepted on a property through Charters, incorrectly. We do apologise for any upset or frustration this has caused you.
★★★★★ 5/5
View AgentsQuick and Efficient
I can't thank Gary enough for getting the best valuation for my property and for all his regular communication and personal service during the process. The team were very keen and efficient and helped sell my property within 2 weeks. I am very pleased with the Charters work ethic and have no problems in recommending them to others.
Ellt · 3 February 2018
Agent replied · 5 February 2018
Thank you for your 5 Star Review. We take all reviews seriously and appreciate your time.
★★★★★ 5/5
GoogleA great service from all the team at Charters, helping me secure my new house. A special thank you to Ellouise for her great communication and being very helpful answering all my questions.
Jess · 4 June 2023
Agent replied · 30 July 2023
Thank you for the feedback, really appreciates this.
★★★★★ 5/5
View AgentsSam was very helpful and very easy to deal with. He has lots of knowledge of the local area which I found very helpful. We also felt he was always very friendly and very honest with us. He was not at all pushy and showed us around many houses, many times before helping us find our lovely home.
Juliet · 21 December 2017
Agent replied · 2 January 2018
Thank you for your 5 Star Review via Rater Agent. We take all feedback seriously and this is much appreciated. Thank you.
★★★★★ 5/5
View AgentsExcellent Service
Had a great service from all at Charters but especially Gary Brown when Buying and Selling our house this year. It made what was a difficult time a much smoother process and have now begun to settle in our new house! Whoever we dealt with at Charters Alresford were always happy and gave brilliant service thank you all!
Tracey · 10 December 2015
Agent replied · 24 March 2016
Tracey, thanks for the great review of our Alresford team. We are pleased to hear that the process was smoother thanks to the efforts of Gary and others at Charters.
★★★★★ 5/5
GoogleI have enjoyed great service from Sarah,. She has been consistently helpful and friendly in the search for my new home on returning to the UK from abroad. Always fast to react, up beat and knowledgeable, she is a true professional. I always had the feeling nothing was too much trouble. Thanks Sarah
Susan · 24 October 2019
Agent replied
Susan, many thanks for the review. This will be passed on to Sarah.
★★★★★ 5/5
View AgentsClear understanding of our requirements
We knew exactly what sort of property we were looking for in Alresford and Sam understood exactly what our needs were. We felt totally confident that if the right property came up then we could rely on Sam to let us know. We are now happily living in Alresford in our perfect house - thanks Sam!
Kim · 18 September 2017
Agent replied · 18 September 2017
Fantastic 5STAR review for Sam in Charters Alresford, thank you Kim for taking the time to post a review, your feedback is most appreciated.
★★★★★ 5/5
GoogleCharters At Alresford have been very helpful at finding us a house that ticked all the boxes we needed. We did not think it would be possibe...However we can now look forward to 2019 and setting up our new home. Many Thanks to Edward for understanding our needs and being so helpful.
Elizabeth · 28 July 2019
Agent replied
Dear Elizabeth, thank you for taking the time to write a review about your experience with Charters Alresford office. We take all feedback seriously, thank you.
★★★★★ 4/5
GoogleCharters have always kept us informed and updated. A very professional Estate Agent, with friendly and helpful staff.
Theresa · 29 November 2025
Agent replied · 28 January 2026
Thank you Theresa, the team will be delighted to hear this.
★★★★★ 5/5
View AgentsThank you Matthew!
I'm happy to give Matthew 5 stars because of his professionalism , patience and good humour. I would have no hesitation in recommending Matthew or Charters and hope to deal with them again. I would also like to say thank you to Sue at another of branches for her help too. Thanks again Matthew!
Oliver · 30 September 2017
Agent replied · 2 October 2017
Fantastic review for Matthew and Sue at Charters Alresford, thank you Oliver for your time and feedback, it is much appreciated.
★★★★★ 5/5
GoogleI have been working with Charters for some time now and even though they were unable to find me what I wanted, working with them was a positive experience. Thank you to everyone at Charters for helping me with my search for my next home.
Tash · 30 January 2025
Agent replied · 3 June 2025
Thank you for leaving the review Tash, it is much appreciated. All the best with your search.
★★★★★ 5/5
View AgentsProfessional and Helpful
Matthew, and the team at Charters, made selling our house a smooth process. Despite the inevitable hiccups Matthew remained optimistic and helpful all the way through, and was always considerate with his advice. In addition he remained active through the selling process providing a useful communication bridge. We will definitely use Charters again!
Jason · 12 October 2017
Agent replied · 17 October 2017
Great 5STAR review for Matthew and the team at Charters Alresford. Thank you Jason for your feedback, it is much appreciated.
★★★★★ 5/5
View AgentsNever wasted time and a pleasure to meet.
Sam was thoughtful and honest in our house hunting process. He carefully considered the properties to show us and was extremely informative on the local area. His knowledge and understanding was of great help in our process to find a new home. It was a delight to deal with Sam in this stressful process.
Tara · 20 April 2016
Agent replied · 22 April 2016
Many thanks Tara for highlighting Sam's knowledgeable assistance and valued support provided, surrounding your recent move.
Thank you for sharing.
★★★★★ 5/5
GoogleRebecca has been the most responsive and helpful estate agent in the area. Interested in what we are looking for and in touch on a regular basis with potential properties.
Nigel · 20 March 2023
Agent replied · 30 July 2023
Thank you both for this review, it is good to hear.
★★★★★ 4/5
View AgentsProfessional, driven and effective
Matthew provided great communications throughout the purchase of the property. His professional demeanour engendered confidence and trust throughout the purchase. He was driven towards the completion of the sale, and was effective in brokering the negotiations. The whole team at Charters were friendly and knowledgeable.. I would recommend him and Charters to others.
Laurence · 20 September 2016
Agent replied · 21 September 2016
Laurence, thank you very much for your endorsement of Matthew and his team in Alresford. and also for your open recommendation to others...
Many thanks
★★★★★ 5/5
View Agentsextremely friendly helpful and professional
Sam was very accommodating and helpful for the viewings i made.. He was knowledgeable of the properties and their features and was friendly and efficient, but not at all 'pushy' so i felt at ease and not at all pressured. He is to be commended for his very professional approach. thank you Sam!
Barry · 23 August 2016
Agent replied · 23 August 2016
Barry, thank you kindly for your lovely review of Sam at our Charters Alresford branch.
Glad to hear that everything was to your liking.
Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
