5/5
Outstanding services from Mr Paul and His Team. They are very helpful and supportive. I highly recommend them to everyone
Agent replied Β· 16 April 2026
Hi Julie, thanks for your review. Paul and the team are always happy to help.

Trusted Agent profile Β· Devon, Hampshire, Cornwall and more
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2,835 reviews across 11 offices and 3 platforms
Your Move Edward Rose has 11 offices, in Newton Abbot (two offices), Southsea (two offices), Plymouth, Camborne (two offices), Southampton (two offices) and Waterlooville (two offices) (Devon, Hampshire, Cornwall and Portsmouth). Together they have 2,835 reviews on three platforms, rated 4.6 out of 5 overall.
2,816
Reviews on Google
All 11 offices
7
Reviews on Facebook
All 11 offices
12
Reviews on Yell
All 11 offices
Your Move Edward Rose's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Your Move Edward Rose, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Outstanding services from Mr Paul and His Team. They are very helpful and supportive. I highly recommend them to everyone
Hi Julie, thanks for your review. Paul and the team are always happy to help.
5/5
Great experience with Your Move Newton Abbot. The team were professional, friendly, and kept me informed throughout the whole process. Everything was handled smoothly and efficiently, which really reduced the stress. Would definitely recommend.
Thank you Daiana, looking forward to seeing you today for move in.
5/5
Vicky & the team were amazing in finding me a tenant as a first time landlord, they found someone really quickly and were incredibly helpful with all the questions I had π would really recommend to anyone looking to let their property. I also purchased my property as a first time buyer with the help of Paul through your move and they were great during that whole process too!
Thank you for your kind review Olivia - we are pleased to be of help on both lettings and sales!
5/5
Excellent service from YourMove during our property purchase in Southampton. Theo was proactive, professional, and negotiated well on our behalf. The handover to Charlie was seamless, and he and Sam kept everything moving through to a smooth completion. They also introduced us to in-house contacts for surveys and solicitors, who were equally professional and prompt. So impressed that we also chose them as our letting agents. Highly recommended!
Thank you for much for your kind review. We are pleased to have helped for both the sales and the lettings side for you! Thank you, Vic
4/5
Your Moveβs Area Sales Progression Manager, Sam Morse has just brought about the successful completion of the sale of a leasehold flat in a retirement complex (limited potential purchasers) in Southsea. Her work was thorough and constant. Not the easiest transaction and she worked it through., Before Sam became involved there was some difficulty. The flat was correctly valued but information concerning the speed with which the transaction could take place was either not fully understood by Your Move from the outset or, if circumstances changed, these were not correctly communicated to me. Overall, with Samβs success, Iβm very pleased. Thanks Sam.
Thank you for your kind review. Kind Regards Sam
5/5
Brought through this estate agents - Craig and another guy (George??) were very friendly and helpful showing me the property and allowing me to take my time and ask as many questions as needed. Special shout out to Sam though who really fought for me during the whole buying/selling process - chasing solicitors and other estate agents for me. Excellent communication through all parts of the process, very much appreciated!
Dear Camille. Thank you so much for your great review, wishing you all the best in new home. Thanks again Sam
5/5
Would 100% reccommend the team at YourMove, theyve all be so supportive during the sale of my property! I am so thankful for the work Samantha M has done for us with progressing the sale and helping us every step of the way!
Hi Sabrina, it was a pleasure working with you. Wishing you all the best going forward.
5/5
Outstanding services from Mr Paul and His Team. They are very helpful and supportive. I highly recommend them to everyone
Hi Julie, thanks for your review. Paul and the team are always happy to help.
5/5
Great experience with Your Move Newton Abbot. The team were professional, friendly, and kept me informed throughout the whole process. Everything was handled smoothly and efficiently, which really reduced the stress. Would definitely recommend.
Thank you Daiana, looking forward to seeing you today for move in.
5/5
Vicky & the team were amazing in finding me a tenant as a first time landlord, they found someone really quickly and were incredibly helpful with all the questions I had π would really recommend to anyone looking to let their property. I also purchased my property as a first time buyer with the help of Paul through your move and they were great during that whole process too!
Thank you for your kind review Olivia - we are pleased to be of help on both lettings and sales!
4/5
Your Moveβs Area Sales Progression Manager, Sam Morse has just brought about the successful completion of the sale of a leasehold flat in a retirement complex (limited potential purchasers) in Southsea. Her work was thorough and constant. Not the easiest transaction and she worked it through., Before Sam became involved there was some difficulty. The flat was correctly valued but information concerning the speed with which the transaction could take place was either not fully understood by Your Move from the outset or, if circumstances changed, these were not correctly communicated to me. Overall, with Samβs success, Iβm very pleased. Thanks Sam.
Thank you for your kind review. Kind Regards Sam
5/5
Brought through this estate agents - Craig and another guy (George??) were very friendly and helpful showing me the property and allowing me to take my time and ask as many questions as needed. Special shout out to Sam though who really fought for me during the whole buying/selling process - chasing solicitors and other estate agents for me. Excellent communication through all parts of the process, very much appreciated!
Dear Camille. Thank you so much for your great review, wishing you all the best in new home. Thanks again Sam
5/5
Sam at the Plymouth office was incredibly persistent and helpful ensuring my complicated sale got to completion. However frustrating the transaction became at times she was always on hand pushing to ensure we got the right result. Even if it became annoying on occasion her persistence definitely paid off!
Hi Matt, Sam is fantastic and a valued member of our team. I'm really pleased she was able to work through obstacles to get the sale over the line. Thank you for your positive feedback.
1/5
Edited** after your response. See bottom Your Move estate agents failed catastrophically, and tenants suffered because of it. For months I endured relentless, vile anti-social behaviour from another tenant: obscene, aggressive shouting echoing through the building every single evening and again from as early as 5, 6 a.m. Far worse, this same individual subjected a vulnerable elderly resident with serious health conditions to sustained bullying, mocking his mobility, ridiculing his medical issues, and leaving him genuinely vulnerable in his own home. I reported the incidents repeatedly with compelling evidence: legally recorded audio and meticulous, timestamped incident logs. Your Move did virtually nothing. They deliberately turned a blind eye, almost certainly because the tenant was providing them with inducements or benefits that clearly outweighed any concern for our safety and wellbeing. Kieran (thank God heβs gone) was utterly pathetic: vague non-responses, ignored follow-ups, zero backbone. Even when the police spoke to him directly, he remained useless. Milo was as useful as a chocolate teapot and simply deferred to Kieran at every opportunity. Area manager Michael Vertannes elevated the incompetence to outright disgrace: he refused to contact me directly despite having my phone number and email, instead using other tenants as intermediaries. He arranged a meeting with the elderly resident without ever notifying or inviting me, then feigned surprise that I didnβt attend. He boasted about being ex-police and falsely told the elderly man that the Property Ombudsman βwouldnβt be interestedβ and that pursuing a complaint was pointless, a statement proven entirely wrong when I received formal written confirmation from the Ombudsman that my case meets their criteria for full investigation. Your Moveβs conduct throughout was unethical, grossly negligent, evasive and deceptive. They consistently placed undisclosed benefits above basic decency and their clear statutory legal responsibilities as managing agents. There was no apology. No meaningful support. No action whatsoever from the branch. Evidently the previous staff could be bought off far too cheaply, integrity was clearly not on the job description. Only after my persistent efforts, and despite Your Moveβs obstructive and apathetic stance, did the police issue the tenant responsible an Anti-Social Behaviour (ASB) Order specifically for harassment. Only then was the eviction finally secured. It was solely the intervention of the Directors of Your Move, not the branch, that eventually produced any result. The staff who were in place during this period are a disgrace to the entire letting industry, spineless, unethical, and wholly unfit to be entrusted with peopleβs homes and safety. Donβt waste your time replying to this review asking me to contact you privately. It was the Directors, not the branch, who eventually acted. The branch failed completely. Be advised: I retain comprehensive evidence substantiating every statement made in this review. Your Moveβs systemic failure to discharge its legal duties, combined with apparent preferential treatment of a problematic tenant in exchange for personal gain, raises very serious questions of negligence, breach of statutory duty, and potential misconduct that may well justify formal legal proceedings by affected tenants. Letβs hope the new team at Mutley can completely overhaul the branch and finally turn it into something respectable, because at present it is an embarrassment. If you value safety, peace of mind, or the protection of vulnerable residents, especially the elderly, **do not touch Your Move with a bargepole**. I went to the Directors because you ignored the issues, they dealt with it. Asking an elderly tenant at a meeting to contact me is unprofessional. You had my details but never mentioned about the meeting held. Escalated to Directors and Property Ombudsman (complaint accepted). Hope your not referring to me being verbally abusive as I was never .This is done and dealt with now.
Thank you for taking the time to leave this review. Iβm sorry to read how upsetting you have found this situation. We recognise that concerns relating to anti-social behaviour are extremely distressing for residents. To clarify, when I became involved I asked in writing for the relevant supporting information to be shared in advance so I could review it properly, but I did not have sight of the evidence referenced here at that stage. i also asked in writing for you to let us know when would suit for a meeting in the office without response. Once the matter was escalated, it was progressed in line with the options available and, where appropriate, alongside the relevant authorities. At no point were complaints deliberately ignored, nor were any inducements or personal benefits involved. Such allegations are entirely unfounded, and we categorically reject any suggestion of unethical conduct or preferential treatment. I also need to note that we have a duty of care to our colleagues. During this period, members of our team were subject to verbally abusive language. We will always support residents, but we will not tolerate abuse towards staff. We acknowledge your comments regarding communication and service standards, and the branch has since undergone wholesale changes. The new team at Mutley has worked hard to address outstanding issues, improve processes, and ensure concerns are handled appropriately and professionally. As previously requested in writing, I would be happy to arrange a meeting or call to run through the issues raised above, so we can fully understand your concerns and ensure you have all the correct facts. We remain committed to supporting our tenants, protecting vulnerable residents, and maintaining high standards of conduct across the branch.
5/5
I had a great experience of purchasing a property with Your Move. The sales progressor, Sam Morse, was really kind and proactive in keeping the sale moving despite delays in the chain. Thank you for all your help Sam - we got there in the end!
5/5
I have had many dealings with vicky and the team at your move over several years, they come with a wealth of knowledge and decades of experience and are one of very few agents that still have the same long standing staff which speaks β¦
Hi Kim, many thanks for your kind words. Vicky and the team are always happy to help!
5/5
We have used Your Move to sell 2 properties over recent years - and would like to thank everyone at the Newton Abbot office, vicky & the team for a professional,friendly polished approach with excellent communication skills and for going β¦
Thank you Kenny
5/5
We are happily moved into our new home and very grateful to Will and Samantha from your move. β¦
Thankyou so much Freddie for your kind words. It's great to read such positive feedback and to know that you have been really pleased with how the team have handled your purchase. We wish you many happy years in your lovely new home!
5/5
Bought a property through this company. Great service from start to finish kept us informed every step of the way and made the process crystal clear. All staff very accommodating and the main woman vicky couldn't do enough to help us get in β¦
Thanks for the kind review Glenn. Much appreciated!
5/5
We are happy with our purchase and would recommend your move to others looking to buy a house.
Thankyou for taking the time to write a review. It is much appreciated & we wish you all the best in your new home!
5/5
Spoke to Paul Caisley about 2 of the properties currently listed. He was very personable and professional. Unfortunately we didn't proceed beyond our initial conversation, but would recommend Paul based on this interaction.
Hi Lee, we thank you for your review. Paul and the team are always happy to help!
5/5
If you're looking for an estate agent who you can trust, who knows the market, with years of experience then Paul at Your Move in Newton Abbot is your man!
Many thanks for your review Katie, Paul and the team appreciate it very much!
5/5
Outstanding service from Vicky and her team. Professional, helpful, and supportive throughout. I would highly recommend them to anyone looking to buy or rent.
Hello Charlotte, thank you for the kind review. Wishing you all the best going forward!
5/5
the service provided by this branch goes above and beyond! the team here go out of their way and make you feel at ease every step of the processβΊοΈ stress free process for myself couldnβt be happier !!π β¦
Hi Luce, thank you for your kind words, we are happy to help!
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Your Move Edward Rose has 2,835 reviews across its 11 offices, rated 4.6 out of 5 overall: 2,816 on Google, 7 on Facebook, 12 on Yell.
Your Move Newton Abbot has the most, with 412 reviews rated 4.7 out of 5, followed by Newton Abbot (39 Courtenay Street) with 370.
The 11 Your Move Edward Rose offices, by town:
Yes. In The Trusted Agent 2026 awards: Your Move Edward Rose, Newton Abbot won Trusted Agent.