Your Move Southampton reviews

★★★★★ 5/5

Google

I would definitely recommend Your Move, but in particular Hayley!! She helped me non stop what seemed like the longest 10 months ever!! She done everything she could to help me find a house, answered very very quickly and dealt with anything I asked (even while working from home). After a number of times I got turned away she was always so positive and helpful in any way she could be. Hayley made my experience finding a house very easy and relaxing. Without her I would of given up on my search but she worked her magic and got me a house in a lovely location. She really has changed mine and my little boys life finding this house and making it happen for us, so thank you Hayley for always being so dedicated and hard working. Xx

Chantelle · 8 May 2021

★★★★★ 5/5

Google

Very happy with the service provided by Your Move. From the start of the process in selling my house Charlie and James have been brilliant. Charlie is very honest and tells you the good and bad points of your home. During Covid times the team managed to get great photos of the property (which had a tenant in at the time) and this helped with gaining views. James was always in contact when there were viewings, providing feedback etc. All in all I am very happy with their service and would use them again should the situation arise.

Kevin · 14 April 2021

★★★★★ 5/5

Google

Selling my first house and wasn't sure what to do however right from the start, Charlie Dibben at the Southampton branch of Your Move gave me great advice, discussed valuation and different routes I could take to get the best price. No pressure felt at all and Charlie was excellent in keeping me up to date with regular communications. Just an all round nice guy too! House sale went through exceptionally smoothly and all within 6 week timescale. Highly recommend Charlie and all the team in Southampton! Thank you!

Tracey · 17 March 2021

★★★★★ 5/5

Facebook

I’ve used YourMove in the past and can honestly say they were so helpful. James and Mel were amazing at helping me to find a flat suited for all my needs and within my budget. Any issues they were more than happy to help! Can’t recommend these guys enough!

Shannon · 23 September 2020

★★★★★ 1/5

Google

Please do not go with Your Move! We moved into a property which was filled with fallen apart furniture, smelly carpets and sofas covered in dog hair and dog food (even the Hoover was broken because it was blocked with the dog hair and dog food!!). We spent a lot of time refurnishing, fronted the costs ourselves and over the year improved the overall living condition of the house massively. We have now had our entire deposit taken for a flea infestation which was clearly there when we arrived, and Your Move are charging two weeks of rent claiming they had to evacuate the tenants and 3x flea treatments. We called the flea extermination company who told us that treatments would only need to be done a maximum of two times and a property only needs to be evacuated for 2 hours per treatment! Your Move Southampton are dishonest, manipulative and prey on naive people! Steer clear!

Kat · 30 July 2019

★★★★★ 1/5

Google

TL:DR - terrible customer service with arrogant, pushy staff who treat you like an idiot. AVOID for renting if possible!! Although chatty and smiling I found the customer service poor. I had to chase my tail, doing bits and pieces they should have handled! Ended up calling a different branch 3 or 4 times to chase an email that hand't been sent and not once did anyone offer to track down the issue for me. An issue they created! The standing order wasn't set up for the rent. Agents were arrogant and pushy. Incredulous when I had questions about the contract, as if they were shocked I had even read it. Treated me like an idiot. Given the fees and the fact this is a national professional company I would have excepted a greater degree of professionalism and customer service!!

Katie · 30 July 2019

★★★★★ 5/5

Google

Firstly I do not usually write reviews but what can I say, Fantastic Service, Roy and the team helped greatly with the sale of my house, I had been up for sale for a while with another agent, and decided to change to Your Move, and what a difference, sold first week, good photos, great service, when the process was going slower, they got on the phone and sorted things out with the solicitors. I would highly recommend using them

John · 30 July 2019

★★★★★ 4/5

Google

Have just moved into a great flat through Your Move. Everyone at Your Move was very helpful throughout the entire process and were quick to give advice or other options when needed. Hayley was managing our move and she was brilliant. Your Move offer help setting up bills and council tax which is really helpful and provide a detailed inventory. The reason I am giving 4 rather than 5 stars is that the way they do their references is outsourced to Experian, and is a long winded and complicated process. Apart from this everything was great and we are very happy with our new flat!

David · 30 July 2019

★★★★★ 5/5

Google

I was very worried about buying a house one my own. Enter Chris Moody. Chris is my mortgage advisor at Your Move. He made me feel at ease with the mortgage application and gave me time to think about what I wanted to do. Buying a property is always stressful but Chris made the financial side of it very simple and easy. I was given all the facts I needed to know to make a decision. Very professional service. I can thoroughly recommend Chris. So simple I may even buy another house one day.

A · 17 October 2018

★★★★★ 5/5

Facebook

ThankYou Your Move for helping me find the perfect place for me to live! I fully recommend Your Move 100% also I would like to thank James for being such a great help in answering all my questions! 🎉🙌

Daniel · 3 October 2020

★★★★★ 1/5

Google

Arrogant & unprofessional, with companies like this it is no wonder that estate agents have such a bad reputation. I was given a viewing appointment time of 12noon, arrived on time with no sign of the agent. After 5 mins the agent appeared from the property and approached me calling me by a wrong name, it was the name of another client waiting to view the property. Your Move had arranged for several people to arrive all at the same time! Treating us all like cattle, so unprofessional. I believe that this is a pressure selling tactic, such an unprofessional approach when they are potentially asking the client to agree a contract of £9600.00 per year and yet they don't respect you enough to give you a one on one appointment... I wonder if the landlord who is paying this company are aware of their tactics? I expect not. Unsurprisingly the agent didn't apologise just ignored me and move other client into the property. Incompetent sales agent, who obviously failed as a 2nd hand car sales person, picked the wrong client. Little did she know that I would have signed today and paid all the rent up front.... Your Move ... You Loose! Will never recommend you to anyone.... Two Bit Unprofessional Operation. The industry and customers will be better off without your company in it.

A · 17 October 2019

★★★★★ 1/5

Google

Arrogant & unprofessional, with companies like this it is no wonder that estate agents have such a bad reputation. I was given a viewing appointment time of 12noon, arrived on time with no sign of the agent. After 5 mins the agent appeared from the property and approached me calling me by a wrong name, it was the name of another client waiting to view the property. Your Move had arranged for several people to arrive all at the same time! Treating us all like cattle, so unprofessional. I believe that this is a pressure selling tactic, such an unprofessional approach when they are potentially asking the client to agree a contract of £9600.00 per year and yet they don't respect you enough to give you a one on one appointment... I wonder if the landlord who is paying this company are aware of their tactics? I expect not. Unsurprisingly the agent didn't apologise just ignored me and move other client into the property. Incompetent sales agent, who obviously failed as a 2nd hand car sales person, picked the wrong client. Little did she know that I would have signed today and paid all the rent up front.... Your Move ... You Loose! Will never recommend you to anyone.... Two Bit Unprofessional Operation. The industry and customers will be better off without your company in it.

Simon · 30 July 2019

★★★★★ 1/5

Google

Dishonest and Unethical. Myself and my wife were looking for a 12 month lease in Southampton. We found an ideal property but was told by the agent that a 6 month lease would be offered initially with the view to extend to 12 months. This, I was told, was necessary to protect the landlord from potentially bad tenants. We accepted this information and signed a 6 month lease, only to find out approximately 2 weeks into the tenancy that the house was already on the market for sale! The only way we found out is because we were asked by the sales team to give an appropriate time for a viewing. This obviously caused my family alot of stress as we have a baby and a dog, and stability was a big factor for us when obtaining a lease. This was not considered by the agent who clearly misrepresented us by either being dishonest or unethical in her approach to arranging the contract. To make things even worse, they charged us £342 for their 'services' in arranging a rental contract that was clearly unsuitable. We would not have signed the agreement if we knew that the house was for sale. This whole experience has caused my family much anxiety and stress in not knowing whether we will need to relocate AGAIN in a few months. I hope that someone will read this and decide against doing business with them.

Paul · 30 July 2019

★★★★★ 5/5

Google

A friend and I used the lettings team in Southampton and they were very professional, answered all my questions and moved us in very promptly. Can't thank James and Hayley enough for all there hard work throughout the process. I highly recommend that other people use them considering I had such a bad service from my past agent ST MOORES, ( DO NOT USE THEM)

A · 17 October 2018

★★★★★ 5/5

Google

I would like to thank George very much with his assistance helping us to find the perfect property in what was a very sensitive situation for me. George certainly went over and beyond and could not of been more helpful. Really great guy and is a credit to your office. Thanks again George for all your help, you'll go far. Julie Lodwidge

Julie · 30 July 2019

★★★★★ 5/5

Google

I suggest Your Move Estate Agents who is looking for a place to accommodate. Especially Lauren helped me a lot in the agency. She gave me full information in the beginning of renting procedure and there was no surprise in terms of deposit, commission, utilities at home etc. It is a trustworthy agent and the employees are honest.

İnci · 12 January 2020

★★★★★ 5/5

Google

Very helpful and pleasant staff , went above and beyond to ensure I found the perfect flat especially George who Kept me updated regurlary on any new properties and the whole process of securing a lovely flat. I couldn’t be happier

A · 17 October 2019

★★★★★ 5/5

Google

Charlie and his team at Your move Southampton were very efficient and helpful throughout my house move. They kept me informed throughout the whole experience. Very professional but also personable. Lovely welcome when you pop into the office too.

Shelby · 30 July 2019

★★★★★ 5/5

Google

I approached this Estate Agency for advice and was very surprised indeed to receive an honest and balanced view of the situation I found myself in. I cannot recommend this agency highly enough. Thank you Charlie.

Mim · 26 August 2020

★★★★★ 5/5

Google

Would highly recommend. James, Mel and Hayley were particularly helpful - they responded to e-mails very quickly, were very friendly on the phone and made the move so much easier. Thank you!

Alli · 28 June 2021

★★★★★ 5/5

Google

We would like to say happily thank you very very much to the sale department of Your Move for your outstanding service you have provided for us, Max and Charlie what an amazing, brilliant service you've provided for us and how quickly we got the keys it's just unbelievable and we are absolutely happy with all your work  you have completed  and definitely will reccomend to closest friends your very knowledgeable, professional, reliable and friendly service and for future investment we know where you are😊. Couldn't highlight enough your communication, it was definitely 5 Star, absolutely brilliant. Thank you very much Max and Charlie, it was absolutely pleasure to work with you and Your Move.

Olena · 19 September 2020

★★★★★ 1/5

Google

No support whatsoever from this agency as a tenant, I have been literally told that "they work for the landlord" and wouldn't care about what's fair at all, all I exist for as a tenant is to pay and have only duties, no rights. Much, much time wasted in trying to communicate as every time I called I talked to a different person, which was never up to speed. New people kept then popping up as the new reference person for a specific part of our contract, who again didn't have a clue of what was going on, same as talking to a wall with a procedure printed on. Their job would be carried off far, far better by a computer.

Laura · 24 August 2020

★★★★★ 1/5

Google

Your Move lettings-Southampton. Having used them for many years to manage several properties, recent experience has been poor, no customer loyalty, pure greed. Future landlords beware of small print. Recently had some significant work done to one of my properties, as a managed property paying a monthly fee, felt it was easier for all to use their contractors even though heavy on quote, which did rise by completion. I failed to realise that in the small print that Your Move would charge 10% plus vat for what was no more than a couple of emails and pay invoice. When queried, I was told that since recent regulation changes they “needed to make up lost income in other areas” When asked how they can justify or what constitutes a reasonable cost for work taken place, was again directed to the small print. Managers response, won’t adjust or waive fee, Use your own contractors in future. Sure Your Move will survive despite closing many offices as other branches will want to work with there current landlords.

Steve · 24 May 2020

★★★★★ 5/5

Google

Overall good experience with Your Move service and agents. We rented a property under full management by Your Move, and we felt like they were fair and balanced in their dealing with us and the landlord. Apart from a few instances, repairs were logged and carried out promptly. We mostly communicated with Emma and Maureen, who always dealt with our enquiries quickly which we really appreciated. At the end of the tenancy, we put the effort in leaving the property in a lovely state, and we were glad that this was appreciated as we received our full deposit back, and in a matter of days too. Would recommend :)

Vpaba · 15 May 2020