Trusted Agent profile · Southampton, Hampshire
Verified
★★★★★
111 reviews across 3 platforms
28 London Road, Southampton, Hampshire, SO15 2AG
Your Move's office in Southampton, Hampshire, at 28 London Road, is rated 3.9 out of 5 across 111 reviews on three platforms, including 104 Google reviews rated 3.9.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleThis agency helped me a lot in finding an apartment for me. The staff was very helpful and worked hard to get the paperwork etc. done for me in a timely manner. The process is transparent through their excellent platform. They make use of the new technology appropriately, so that even signing documents also could be done digitally. I like to give five stars for this company and would like to recommend it for a friend
5/5
GoogleLovely staff, Hayley is a great agent! She has been very helpful and friendly. No other agent went to so much trouble trying to find us a property. Great work!
1/5
GoogleBetter not to have business with this "agency". Filthy costumer service, zero assistance, zero seriousness and I could continue for hours.. They let you inside a flat that they don't even check properly, describing Fake features that they don't provide. And this is only one of the many problems I have been through thanks to them. Problems that you wouldn't even imagine. Almost risked to be homeless and the only thing they say to you is "go out and take a coffee in the meanwhile". So disappointed and frustrated even now, that after two months of tenancy I still don't have the "privilege" to take a hot shower like normal people.. So disappointed...
5/5
GoogleI have recently had a leak at my property, along with a broken boiler in the recent terrible weather. I was put in contact with Maureen Whittle who manages the property maintenance. Not only has she been methodical, consise and extremely organised, but has also taken the time to talk me through various aspects of the repairs and reassured me that everything will be fine and has really gone above and beyond what I expected. As a distance landlord opting for the fully managed service, I am very impressed and now realise that this is what should be expected of any property management company. A true asset to YourMove. A consummate professional and lovely lady.
5/5
GoogleVictoria came and valued my property and I was very impressed with her, she gave a good 1st impression so decided to go with them. We managed to achieve just over the asking price on the first day of viewings, the open day made things easy, as we only had to worry about keeping the house tidy once, with the kids was always going to be a hassle. The whole process from viewings to exchange was less then 50 days which was a god send as I was relocating with work, Louise who chased the sale for me was superb and kept me updated when their was a few issues because of solicitors, I would highly suggest you give them a try
5/5
GoogleI am generally hesitant to write a review on a company because they have different standards of service each time i visit. HOWEVER! i feel i really must write this review to commend an employee called Luke Blackburn who has been absolutely amazing from the get go. Luke has gone above and beyond every time i visit the branch! I was actually so impressed I rent my current property through Luke, who has guided me through every step and made sure i am fully understanding and ok with anything happening before allowing it to go ahead. I would definitely recommend going to Your Move in London Road - just ask for Luke!!!
5/5
GoogleAs a foreigner and newcomer, I had to rent a flat to settle down as soon as possible, so I walked in almost half of the agents around London Rd. Finally, with the help of Your Move, I found a lovely flat and moved in smoothly. Hayley, an experienced staff of Your Move Lettings, is always helpful and patient along the whole process. I'm highly impressed by her efficiency and passion. She also told me a lot of useful information about the community and city. I feel lucky to choose this reliable agent.
1/5
GoogleBetter not to have business with this "agency". Filthy costumer service, zero assistance, zero seriousness and I could continue for hours.. They let you inside a flat that they don't even check properly, describing Fake features that they don't provide. And this is only one of the many problems I have been through thanks to them. Problems that you wouldn't even imagine. Almost risked to be homeless and the only thing they say to you is "go out and take a coffee in the meanwhile". So disappointed and frustrated even now, that after two months of tenancy I still don't have the "privilege" to take a hot shower like normal people.. So disappointed...
5/5
GoogleThis wasn't the easiest house to sell but Charlie, Lydia and the team pushed it through and made a stressful situation pretty easy in the end. Thanks guys much appreciated.
5/5
GoogleCharlie and his team showed exemplary customer service and expertise when dealing with a particularly specialised transaction. Would be happy to recommend and use again in the future.
5/5
Googlesuperb agent, helped me out massively, both Emma & Matt were brilliant in helping me sort issues and secure a property. Can not recommend higly enough.
5/5
GoogleGreat customer service walking into the office, glad Richard is back and looking forward to renting through Your Move Southampton Geoff
5/5
GoogleHighly recommended, I was helped by Victoria, who is very professional, accurate and helpful. Thank you
1/5
GoogleExtremely rude and unprofessional staff, zero service throughout the tenancy for essential repairs that are a hazard to our health and well-being. 100% would NOT recommend anyone from doing business with them.
Hi Kurupt, We're sorry to hear that you feel essential repairs were not dealt with correctly and to our usual high standards. Please could you email us with a few more details so we can investigate the issues you have had and find a suitable resolution for you. The best email would be southamptonlettings@your-move.co.uk Many Thanks Your Move Southampton
5/5
GoogleYour move lettings have just been outstanding! I'm a new landlord and was quite nervous. However with help from Matt Richard and Emma the process from listing to let has been perfect. I'm amazed at some of the reviews on here for one star. But as a new landlord I'm guessing most come from tenants who expect the world on a plate. Well done your move keep up the great work!!
5/5
GoogleCharlie was charming and friendly. The team were also helpful. Definitely would recommend Your move.
5/5
GoogleCharlie and his team are great! A pleasure to do business with.
5/5
GoogleFantastic service, Helen was especially helpful, would highly recommend you use them.
5/5
GoogleHaving used Your Move for a number of years, ive found their services clear & enthusiastic. Covid can cause communication delays yet they remained quick to respond & continue to give honest advise. We are very happy with their landlord rental services. They have an admin section together with marketing side.
1/5
GoogleThe incompetent way Your Move staff handled my effords to find a good flat in southampton, when i found one made a mess of everything but also cost me a good job, to make matters worst it took me two and a half months to get my deposit back,never again will i use Your Moves.
5/5
GoogleTo all the team a huge thank you for your advice and support with my first rental property. Charlie, max and Luke are extremely helpful knowledgeable and friendly. As this was my second time in dealing with your move, previously selling my house I would recommend them to anyone. Excellent service.
5/5
GoogleProfessional experience the moment I walked through the door. I am a new landlord soon to put my property on the market with the Southampton office. I would say even though the fees were a little higher the package and service is worth the extra. Highly recommend sitting down with the valuations team.
4/5
GoogleI had difficulties with the referencing company however while this was ongoing, Your Move and Luke A could not have been any more supportive. I thank them for this and despite all the hiccups (no fault of theirs) I would recommend them in the future.
1/5
GoogleDidn't turn up to the viewing. No warning. Didnt answer their phones. Just nah.
Good morning Mr Stubbs Firstly I would to apologise for the viewing appointment that had been missed. This had been a clerical error on our part. One of my colleagues have attempted to call to speak to you over the phone to discuss this matter. If you wish to book another viewing for this property please get in touch. Kind regards Richard Timson
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Southampton office has 111 reviews across three platforms: 104 on Google, 6 on Facebook, 1 on Yell.
Your Move Southampton is rated 3.9 out of 5 across all 111 reviews, and 3.9 out of 5 on Google from 104 reviews.
Your Move Southampton, 28 London Road, Southampton, Hampshire, SO15 2AG.
