Your Move Plymouth reviews

★★★★★ 5/5

Google

I can't thank Connor and Millie enough for all the help and support they gave me during what was a very stressful time. I was understandably worried about finding somewhere new to live. The team worked hard to find me suitable accommodation and arranged an agreement with my previous landlord that made the move much more manageable. On moving day, they even helped me transport my belongings to my new home, which was far beyond what I expected and made a huge difference. Their kindness, professionalism, and willingness to go the extra mile really stood out. Throughout the whole process, they kept me informed, answered my questions, and treated me with understanding and respect. They made what could have been a very difficult experience much less stressful. I would highly recommend them to anyone looking for a professional, caring, and reliable estate agent. Thank you again for everything you did, I really appreciate all of your help.

Aiden · 22 July 2026

★★★★★ 1/5

Google

Edited** after your response. See bottom Your Move estate agents failed catastrophically, and tenants suffered because of it. For months I endured relentless, vile anti-social behaviour from another tenant: obscene, aggressive shouting echoing through the building every single evening and again from as early as 5, 6 a.m. Far worse, this same individual subjected a vulnerable elderly resident with serious health conditions to sustained bullying, mocking his mobility, ridiculing his medical issues, and leaving him genuinely vulnerable in his own home. I reported the incidents repeatedly with compelling evidence: legally recorded audio and meticulous, timestamped incident logs. Your Move did virtually nothing. They deliberately turned a blind eye, almost certainly because the tenant was providing them with inducements or benefits that clearly outweighed any concern for our safety and wellbeing. Kieran (thank God he’s gone) was utterly pathetic: vague non-responses, ignored follow-ups, zero backbone. Even when the police spoke to him directly, he remained useless. Milo was as useful as a chocolate teapot and simply deferred to Kieran at every opportunity. Area manager Michael Vertannes elevated the incompetence to outright disgrace: he refused to contact me directly despite having my phone number and email, instead using other tenants as intermediaries. He arranged a meeting with the elderly resident without ever notifying or inviting me, then feigned surprise that I didn’t attend. He boasted about being ex-police and falsely told the elderly man that the Property Ombudsman “wouldn’t be interested” and that pursuing a complaint was pointless, a statement proven entirely wrong when I received formal written confirmation from the Ombudsman that my case meets their criteria for full investigation. Your Move’s conduct throughout was unethical, grossly negligent, evasive and deceptive. They consistently placed undisclosed benefits above basic decency and their clear statutory legal responsibilities as managing agents. There was no apology. No meaningful support. No action whatsoever from the branch. Evidently the previous staff could be bought off far too cheaply, integrity was clearly not on the job description. Only after my persistent efforts, and despite Your Move’s obstructive and apathetic stance, did the police issue the tenant responsible an Anti-Social Behaviour (ASB) Order specifically for harassment. Only then was the eviction finally secured. It was solely the intervention of the Directors of Your Move, not the branch, that eventually produced any result. The staff who were in place during this period are a disgrace to the entire letting industry, spineless, unethical, and wholly unfit to be entrusted with people’s homes and safety. Don’t waste your time replying to this review asking me to contact you privately. It was the Directors, not the branch, who eventually acted. The branch failed completely. Be advised: I retain comprehensive evidence substantiating every statement made in this review. Your Move’s systemic failure to discharge its legal duties, combined with apparent preferential treatment of a problematic tenant in exchange for personal gain, raises very serious questions of negligence, breach of statutory duty, and potential misconduct that may well justify formal legal proceedings by affected tenants. Let’s hope the new team at Mutley can completely overhaul the branch and finally turn it into something respectable, because at present it is an embarrassment. If you value safety, peace of mind, or the protection of vulnerable residents, especially the elderly, **do not touch Your Move with a bargepole**. I went to the Directors because you ignored the issues, they dealt with it. Asking an elderly tenant at a meeting to contact me is unprofessional. You had my details but never mentioned about the meeting held. Escalated to Directors and Property Ombudsman (complaint accepted). Hope your not referring to me being verbally abusive as I was never .This is done and dealt with now.

J · 13 February 2026

★★★★★ 5/5

Google

Had a very good experience with YourMove Plymouth. Connor was a pleasure to deal with and even managed to get us a last-minute viewing for a property as we were only visiting Plymouth for the day from Bristol. Would definitely recommend this branch if you're looking for property in the local area.

Katie · 21 August 2026

★★★★★ 5/5

Google

The Your Move team are so friendly and nice to deal with. My soliciting firm had very slow processes, Samantha Morse was proactive at pushing the sale through faster, she knew the sale process inside and out which was so helpful. She checked in regularly to keep things on track, I truly think the sale would have taken even longer without her! Thank you Sam and the Your Move team

Elisabeth · 13 December 2025

★★★★★ 5/5

Google

Milo has been such a great help in our move; from viewing the property to the admin and exchange. No question asked has been too much, and every part of the process has been handled professionally and efficiently. Thank you, Milo you're an asset to the team!

Robyn · 13 November 2025

★★★★★ 5/5

Google

Had a great experience with Your Move. A special thanks to Samantha Morse and Mike for all her help throughout the process she was professional, friendly, and always quick to respond to any questions I had. Made everything smooth and stress-free. Highly recommend!

Jugal · 13 November 2025

★★★★★ 5/5

Google

My flat in Plymouth has been managed by Your Move for many years and I have always found staff to be polite, efficient, responsive and professional. I recently sold my flat and the sale was going through without any problems when, with a …

Norman · 22 October 2025

★★★★★ 1/5

Google

Very very bad experience from the Plymouth Yourmove estate agents.. No one is responsible for the property which I rented from them. They started the tenancy without doing any maintenance work ( toilet not in working condition, kitchen hob not working, plug points are broken, boiler not working and no regulators for most of the heater.Basic necessary things are not in working condition and not able to stay over there even after paying rent and deposit in advance. And no one is responding when I escalated all these concerns. I paid the rent already and still staying in another house with another rent. So disappointed and stressed.. emotionally and financially..😔

Mini · 13 December 2025

★★★★★ 1/5

Google

A warning to all future tenants and landlords. Read all the reviews before using this estate agents. Some of the people who left reviews I lived with and can confirm they are true. Tenants stay away from this branch they don't care and the new team put in place don't either. Lanldords if you treasure your asset do not use Your Move they don't care about your property Tenants do report problems but the estate agents don't do anything. Multiple times things get reported only for the maintenance team to come out multiple times for the same problem or signed off as work completed when no one turned up. As the saying goes you can't polish a turd

Merry · 15 August 2026

★★★★★ 5/5

Google

A professional service given at all times. As a customer my needs were always considered. Communication is always effective and complete updates given. Thank you to all staff especially Kelly at the Plymouth office.

Teresa · 13 October 2025

★★★★★ 5/5

Google

Sam Morse has been extremely helpful getting a difficult probate sale finalised. Sam has always kept me informed of any updates and worked tirelessly to resolve issues quickly. I cannot thank Sam enough for taking the stress out of what could have been a really stressful period.

Lauren · 13 March 2026

★★★★★ 5/5

Google

Highly recommend Your Move, we had a complicated sale with a lot of moving parts and Kelly Dillon went above and beyond to coordinate all the parties involved. I don’t think we would have been able to complete when we did without her! Thanks so much again Kelly! 🤩 …

Rachael · 9 December 2024

★★★★★ 5/5

Google

Highly recommend Kelly Dillon was so friendly and professional a huge personality that made us feel so at ease when discussing anything . nothing was too much trouble, we really appreciate your time and effort.PositiveResponsiveness, Quality, Professionalism, Value

Glen · 10 April 2025

★★★★★ 5/5

Google

Kelly, Milo, Abi and the team have been finding tenants for us for many years. They are always helpful and friendly.

Jill · 13 October 2025

★★★★★ 5/5

Google

Abigail was fantastic throughout my move. She was prompt, informative, and always kept me updated, making the process smooth and stress free.

Arsha · 13 September 2025

★★★★★ 5/5

Google

We recently purchased our new home through Your Move. Kathryn H took us for our first viewing and looked after us throughout the process in a very timely and professional manner. The process was very stressful and frustrating but Kathryn was very patient with all my queries and always responded very quickly. Nothing I asked was too much trouble for her and as far as she could control, she really helped to make this process a lot easier for us. Thank you so very much Kathryn, it was most appreciated. I would certainly recommend Kathryn and Your Move.PositiveResponsiveness, Professionalism

Nicola · 25 August 2022

★★★★★ 5/5

Google

I came back 5 years later to sell a flat with Kelly Dillon of Your Move because I never forgot how positive, pro-active and friendly she is. As are all members of staff that I've had contact with - James & Kathryn included. They are 'on it' working hard for their client all the time and I was in great hands again this time around - thank you all. Kelly Dillon was amazing: efficient, enthusiastic, focussed & effective. Speak as you find - my experience was nothing but positive!

Becky · 29 July 2022

★★★★★ 5/5

Google

I let a property with Your Move Plymouth for almost 13 years and I then recently sold that property with them. The sales team is awesome. Kathryn and James have worked extremely hard to sell my property. It was a bit of a struggle for them with the market and some of the issues with my property. I really appreciate how persistent they were in giving appropriate advice, seeking a buyer and then quickly communicating and resolving any issues. There were many issues that were not their fault but they worked hard to communicate with all parties so we could move past the issues and complete the sale. Without their persistence and hard work my property would be back on the market. I really appreciate the team at this agency and would highly recommend you choose them to help you sell your property!

Tom · 17 July 2022

★★★★★ 5/5

Google

Really great service. Thank you Abi. Polite, cheerful and always in contact. Excellent.

DA · 13 November 2025

★★★★★ 5/5

Google

Just sold our house through Your Move and have really appreciated the hard work that went into the sale of the property all the way through the process, the whole team are so helpful, but Kathryn Hammond looked after us primarily and was so professional, patient and hard working. Couldn’t recommend them highly enough! Their mortgage advisor Paul Brooker went above and beyond, and the solicitors they referred us to were amazing - recommend all of their services.

Elaine · 16 August 2022

★★★★★ 5/5

Google

As a first time renter, everything in relation to a move has been daunting. I had no idea what I was doing or what I was even looking for! Milo has been nothing short of a revelation, he has made this entire experience an absolute breeze. …

Jack · 13 October 2025

★★★★★ 5/5

Google

Sam at the Plymouth office was incredibly persistent and helpful ensuring my complicated sale got to completion. However frustrating the transaction became at times she was always on hand pushing to ensure we got the right result. Even if it became annoying on occasion her persistence definitely paid off!

Matt · 13 February 2026

★★★★★ 5/5

Google

Very good service from this company. Quick to respond, took account of my requests and Millie was an absolute gem - very friendly and knowledgeable.

Nicholas · 13 March 2026

★★★★★ 5/5

Google

As a first time buyer my experience was fantastic. Great team, very helpful and informative, always happy to answer any questions, either via email or phone. I dealt with Kathryn and James, both of them went over and beyond to accommodate my needs, and schedule. Kathryn, especially sacrified her private time after hours on a Saturday to deliver the keys, so I could move in into to my new home. Well worth Five stars.

M · 14 March 2022