Your Move Plymouth reviews

★★★★★ 5/5

Google

Renting a property is stressful at times. I have never used an estate agency before but thanks to Milo at the Mutley branch of your move it wasnt as daunting as i thought it might be. He couldn't be more helpful, he advised and helped every step of the way and was always on the end of the phone or email for any updates or advice. Excellent service all round

Sharon · 18 April 2022

★★★★★ 5/5

Google

Kelly Bluett was fantastic in the recent rental of my flat, she found an excellent tenant within weeks and kept me up to date on progress from start to finish!

Plymouth · 10 October 2024

★★★★★ 5/5

Google

Our house completed 9 months ago and it’s been super busy ever since, hence the late review. We would just like to say a massive thank you to Kathryn - she was so informative and so helpful and patient with us. She was able to answer any questions we had and help speed the process up by working closely with us and the sellers. We appreciate all of her hard work - thank you for all you do. Kelly - thank you for again working closely with the sellers and doing your absolute best to speed things up. We viewed the house twice with Kelly and she was so happy to tell us everything we needed to know. Thank you both for your efforts to make this process the easiest it could have been! Tierney & Jack xx

Tierney · 5 August 2023

★★★★★ 5/5

Google

I can’t recommend the service I’ve had from Kelly and the Your Move team enough! Having suddenly inherited a rental property after a death in the family, I was helped with all aspects of the process with kindness. From organising a …

Lowenna · 22 October 2025

★★★★★ 5/5

Google

Kathryn was our agent for the purchase, She was very informative and helpful throughout the process, she was able to answer any questions we had and help speed the process up by working closely with us and the sellers as the seller had some issues with their solicitors. We appreciate all of her hard work and she does go above and beyond to help clients - thank you Kathryn.

Ben · 3 February 2024

★★★★★ 5/5

Google

Buying property is really stressful process but Samantha from your move helped me a lot and made it a lot easier. I just would like to say massive thank you for everything you did for me. I really appreciate that good contact between agency and me. Highly recommend YourMove. Once again , thank you Sam !!

Robert · 24 September 2024

★★★★★ 5/5

Google

I appointed Your Move to manage the letting of a flat in Plymouth nearly 4 years ago and I can't fault their service. Queries are answered quickly and efficiently and all staff (in particular Kelly in lettings and Nadine in property management) have always gone the extra mile to ensure everything runs smoothly. Being some distance away from Plymouth this is important to me, so many thanks indeed.

David · 26 January 2020

★★★★★ 5/5

Google

James and the whole team at Your Move Mannamead were fantastic throughout our buying process for our first property. They were always helpful explaining things, chasing solicitors and helping move the chain along. James went above and beyond to help negotiate a very unusual issue (that was no fault of Your Move), which even our solicitors had not come across professionally. This was after completing and during the Christmas period and we can’t thank them enough for their help resolving. When the day comes to sell a property, James and Your Move will be the first people we will contact. Thanks!

Marco · 28 February 2023

★★★★★ 1/5

Google

Landlords and tenants BEWARE. An awful agency that does not follow the law. £800 Security deposit was not protected in a government-approved scheme and instead sat in the company bank account. It started when I moved into my rental property, on the day nothing was ready for me, I waited for hours whilst the contracts were sorted and payments were taken. Costing me more money for my van rental and parking. This however was the least of it. Upon leaving the property, I tried to find my protected deposit, they outline in all documents that the deposit will be protected as per the law put in place by the Government. I couldn't find it in any of the approved schemes and started to worry. I contacted my local branch and received appalling customer service from the outset and throughout. I will give details along with the employee giving the information below. The overall point here is that my deposit was not protected and I was first told I can't have my money back and then told I had to sign an addendum to get it back. All of which continued the illegal behaviour of Your Move. One standout thing for landlords to be aware of is that I was told I must sign a document immediately if I want my unprotected deposit back. This document looked to shift all the blame onto the actual landlord, who had paid Your Move for a service and to ensure the deposit was protected. I sought legal advice throughout and managed to avoid signing this and saved my landlord a lot of money in doing so. Compensation was finally given after I had to fight my case for weeks and I received the lowest level, given all of the activity that took place during this time of me trying to locate where my money was, much more should be awarded and would be by the court. The stress of dealing with the company left me wanting to end communication and I do not wish this process on anyone. Kieran Milner (Plymouth Branch): Rude, dismissive and once I realised my deposit was not protected refused to answer any questions in emails and also refused to speak on the phone. Danielle Bailey: Someone who holds a high position in customer service for Your Move, is one of the rudest people I have had the displeasure of speaking to. Disagreeing with me when I got the name of the person I needed to speak to wrong and speaking in such a way that I highly suggest a long course in customer service is offered to this employee. Nicholas Evans: Lied to me regarding the document I was asked to sign. Initially said it had to be signed to get my money and also that I would still be able to claim compensation from Your Move. Both turned out to be untrue, the document was never signed and I got my money back. A further document that assumed it had also been signed detailed that any compensation now had to be claimed from the landlord (which I specifically did not want to do, luckily legal advice meant I avoided ever signing the addendum he created). Inna Lewer: Again, awful customer service skills and little effort made to provide a worthy solution. In such a competitive market, you can see from my experience that both tenant and landlord could have been negatively impacted, I highly suggest you explore other estate and letting agents. As Your Move soon lose any loyalty when they are at fault and do anything they can to shift blame. The worrying thing is, the process to shift the blame seemed so polished... almost like they have done it multiple times before.

Luke · 14 November 2022

★★★★★ 5/5

Google

Great and professional experience, they think of their clients and help in any way possible. Milo with whom I have dealt with over the years has given me nothing but professional service.

Andrew · 13 November 2025

★★★★★ 5/5

Google

I've had a really good experience with both Milo and Kelly at this estate agents. They have made sure the entire letting experience has been smooth throughout and have kept me in constant communication.

Kezia · 13 October 2025

★★★★★ 5/5

Google

We had the pleasure of purchasing a home with the help of James and Kelly. They are both consummate professionals and helped us every step of the way. Buying a home can be a long drawn out process and ours certainly was. But, thanks to James and Kelly it all worked out for us in the end. They could not have been more helpful and hardworking. My opinion it that if you are buying, or selling, a home then James and Kelly at the Mannamead office are exactly the right people for you. We could not be more impressed and genuinely could not have done it without them. Thanks James and Kelly, you are top of your game and we could write good things about you all day long.PositiveResponsiveness, Quality, Professionalism, Value

Don · 25 August 2022

★★★★★ 5/5

Google

As a first time buyers we have had a great experience with Your Move and Kelly Dillon. Kelly is very hard working and does everything in her power to help. She was very helpful throughout the process, always at the end of the phone or email to give us an advise with out first time purchasing property, no matter what questions we had or queries she’s always been there. Very glad we had a chance to work with Kelly ! Definitely recommend in the future, and who knows, one day we might come back as a sellers !PositiveProfessionalism

Brigita · 25 August 2022

★★★★★ 5/5

Google

Your Move at Mannamead Rd have really helped me get through a complicated time, career change, relocating etc. They have gone above and beyond to help me get my house let and have provided me with the confidence that the house will be looked after and in safe hands. Every phase of the process has been professional and non complicated -their online ‘Portal’ for landlords is very impressive too. Happy to be in good hands! Thanks Team! Highly Recommended!!PositiveResponsiveness, Quality, Professionalism, Value

C · 21 June 2022

★★★★★ 5/5

Google

Your Move at Mannamead Rd have really helped me get through a complicated time, career change, relocating etc. They have gone above and beyond to help me get my house let and have provided me with the confidence that the house will be looked after and in safe hands. Every phase of the process has been professional and non complicated -their online ‘Portal’ for landlords is very impressive too. Happy to be in good hands! Thanks Team! Highly Recommended!!

Ɔ · 29 July 2022

★★★★★ 5/5

Google

What a friendly and helpful estate agent! Kelly was really helpful organizing viewings on such short notice. She was very knowledgeable and enthusiastic, and such a pleasure to meet. Tia also showed us two properties and was able to fill in us about the area, very useful as we are not based in Plymouth. I would highly recommend them!

Deidre · 29 February 2024

★★★★★ 5/5

Google

I have no words to express how supportive the staff were during my house sale. James, Catherine, Kelly, Tia, Sam and all, you were brilliant. Nothing was too much for them. Always there when I need help. My house sale was not an easy one but they never gave up. Outstanding service. Will use Your move again. Thank you so much Rob Trenerry

Robert · 17 November 2023

★★★★★ 5/5

Google

Milo is currently in the process of organising my second move. I have used your move twice and every time he has made the process clear and straightforward. Really happy with the service and would definitely recommend to anyone who wants a quick and easy move!

Charlotte · 24 September 2024

★★★★★ 5/5

Google

Kelly Dillon at your move was amazing when we sold our home, She always kept in contact and kept us updated with the whole process. She went above and beyond to help us throughout! would definitely recommend Kelly Dillion at your move to anyone selling there home.

Samantha · 18 May 2022

★★★★★ 5/5

Google

I have dealt with Kelly, Kathryn and James with the sale of my property and they were all excellent. Kelly particularly went the extra mile for me, several times, in making sure that the desk went through as quickly and easily as possible. She definitely went over and above and I can not thank or rate her highly enough. A great company, great people, really helpful, pro active, honest and I am now using them again with another property... There is not an estate agency in Plymouth that are better than this team, I know as I've tried most of them! I wouldn't trust my properties with any one else!

Sarah · 14 March 2022

★★★★★ 5/5

Google

We had the pleasure of purchasing a home with the help of James and Kelly. They are both consummate professionals and helped us every step of the way. Buying a home can be a long drawn out process and ours certainly was. But, thanks to James and Kelly it all worked out for us in the end. They could not have been more helpful and hardworking. My opinion it that if you are buying, or selling, a home then James and Kelly at the Mannamead office are exactly the right people for you. We could not be more impressed and genuinely could not have done it without them. Thanks James and Kelly, you are top of your game and we could write good things about you all day long.

Don · 14 March 2022

★★★★★ 5/5

Google

After a disastrous experience with another agent we found everyone on the team extremely helpful and efficient. Kelly was an absolute gem and if she wasn't available another agent was more than happy to help us. We were kept up to date with every step and we would definitely use them again.

Ann` · 21 May 2024

★★★★★ 5/5

Google

Your Move at Mannamead Rd have really helped me get through a complicated time, career change, relocating etc. They have gone above and beyond to help me get my house let and have provided me with the confidence that the house will be looked after and in safe hands. Every phase of the process has been professional and non complicated -their online ‘Portal’ for landlords is very impressive too. Happy to be in good hands! Thanks Team! Highly Recommended!!

C · 14 March 2022

★★★★★ 5/5

Google

Caitlin at Your move was excellent during our house purchase. No question was too much and she was fast at getting us information when we required it. I’d recommend her to anyone who is looking to purchase a house.

Sam · 22 April 2026