Your Move Plymouth reviews

★★★★★ 5/5

Google

Thank you to Milo at Your Move in Mutley branch, Plymouth. Milo has been extremely helpful from start to finish during my move this month. Always at the end of the phone/email with any queries I had and always ready to help. Can’t thank you enough, I am very grateful! Lucy

Lucy · 21 September 2023

★★★★★ 1/5

Google

Worst ever possible agents I have ever dealt with. Whether lettings, or, sales. I have worked in lettings and sales and never have such conducted of negligence, service, or customer care. Including their that Your Move Property Management. Unreturned telephone calls and emails. There are problems here with individual flats (3 in total), with the stench of drugs, noise, bicycle and motor bike (which is a hazard on several levels), blocking both entrance and access to gas, water electricity meters and access to property and flat. Which obviously has consequences with bills. There is no support at all. I have reported remedial issues (non of which I caused). Including, no smoke/fire/carbon/ fire alarm,or fire doors to my flat. This does not help with the neighbourhood issues. Which only began to realise after moving in in March 2015. I had to have a guarantor, which I was not informed of the cost of £120.00 extra. Money you do not have at the time. Be wary. There were no instructions regarding halogen hob, oven, water, electricity, gas meters. I did not receive an inventory until 10 days later! Lack of information prior to deposit and moving in was stressful to say the least.. I have just spoken with head office to have a 'rolling contract',due to the fact that I'm moving in the next couple of months to a permanent home. Will see what happens.

Debbie · 30 July 2016

★★★★★ 1/5

Google

Not recommended For quite a few years I've used Your Move to buy and sell a number of properties and also used them to find new tenants. Recently I decided to sell one of my flats in Plymouth but I have been most disappointed with what has happend. One day I went to the property and found that they had left some lights on, after showing round a prospective purchaser. I went to complain about the problem, but seemed to get a response that it wasn't their fault. A number of weeks later they told me that they had found a buyer and a price was agreed. I didn't feel as if I needed to return to the property as I had turned the heating down to zero switched off the cooker and cleaned everything out except a fridge. A number of weeks later I was told that the new purchasers did not want to buy the fridge so I decided to remove it from the property. Along with a friend I went to collect the fridge but to our amazement we went into the flat to find the heating was turned up to 25c. I could not believe the heat in the flat so I went to see the branch manager to complain about it. He told me that the only person besides their staff who had been into the flat was a surveyor. Someone had turned the heating up and it wasn't me!!! An email was sent to the surveyor and he replied that it wasn't him, and the manager sent me a copy of the email. I then ask the manager for a response as I had received a utility bill for £140 and suggested that perhaps as a jesture of good will Your Move might pay half the bill. I didnt get a reply until I prompted the manager a couple of weeks later, and then he said that he would ask the staff about it. Here I am a further month later and still no response from the manager. If nothing else I would have hoped that I might get a reply from him but nothing. I will not be using Your Move to find any tenants or to sell any of my properties in the future. I find their Managers lack of communtcation terrible, and the fact that they take no responsibility what so ever about what happens to a clients property. It's sad that this has happened after nearly seven years of trading with them, but I would recommend for anyone to seriously consider before signing on the dotted line with Your Move. I would no longer recommend them.

Ian · 30 July 2016

★★★★★ 5/5

Google

We have been with Your Move since we moved to Plymouth earlier this year. The staff are very helpful and friendly. In particular Kelly Bluett. Kelly helped us find our first home to rent. And when a few months later we had to move due to landlord needing property back, Kelly called us personally to offer her help and support in finding our next home. We can not recommend Your Move or Kelly enough. Thank You

Duncan · 30 July 2019

★★★★★ 5/5

Google

Kelly Dillon and James were so friendly and professional throughout. Made us feel at ease and nothing was too much trouble. They are a credit to the company. Would definitely use you again. Thanks.PositiveResponsiveness, Quality, Professionalism, Value

John · 21 June 2021

★★★★★ 5/5

Google

We are looking to buy in the area at the moment, frequently phoning around various local agents. Kelly D. from Your Move has completely stood out to us, hugely helpful, always had time for us on the phone and took the time to understand what we're looking for, and proactive in letting us know about properties coming on to the market. Thanks Kelly! Hopefully we'll find the house soon!

AJ · 9 June 2021

★★★★★ 5/5

Google

The folks at Your Move were tremendous throughout. Kathryn is brilliant and dealt with everything so promptly. The friendly team were always on hand to answer questions and made the entire process easy and stress free!

Charlie · 30 May 2024

★★★★★ 5/5

Google

Very friendly staff, were very helpful and informative through the entire process. Tried afew other letting agents in plymouth and Rightmove were the best by far, highly reccomend if you're thinking about moving and special thank you to Abi.

Kiran · 16 March 2024

★★★★★ 1/5

Google

Flat was in an absolute state when we first started renting. What followed was delays on maintenance(3 months to fix one thing), delays on returning our deposit finished with charging us £120 for the pleasure of ending our tenancy. I have no idea what that £120 goes towards since we paid for the cleaning ourselves(as you would expect) so presumably it was £120 to look at the tidy flat and tick a box.

Dtully · 8 July 2019

★★★★★ 5/5

Google

I can’t thank your move enough for recently selling my property. Kelly Dillon and James were excellent from start to finish and kept me in the loop all the way.

Stuart · 14 March 2022

★★★★★ 3/5

Google

Rather incompetent - Didn't manage to send tenancy agreement till after we'd moved in. …

Bertie · 13 September 2025

★★★★★ 5/5

Google

We’ve been using YourMove to manage our properties and have consistently found their service to be professional and reliable. They ensure our properties are well-maintained and fully compliant at all times. We would highly recommend them to any landlord in need of property management services.

Jack · 13 September 2025

★★★★★ 5/5

Google

All the staff at Your Move Plymouth were very helpful during our recent move. They were always polite and helpful, and worked closely with our conveyancers to ensure everything went smoothly. We would definitely use them again.

Matthew · 26 December 2019

★★★★★ 5/5

Google

Ciarain was massively helpful and knowledgeable. Would be more than happy to work with him again in the future.

Victoria · 6 February 2023

★★★★★ 5/5

Google

Great rental experience. Your move helped me with renting a property in June 2021 and made the process really easy and stressfree from start to finish. Milo Cole was extremely professional and helpful during the letting process and rental period. The team at Mannamead Road Plymouth were excellent. I will recommend them to landlords, prospective tenants and buyers

Kelechi · 14 March 2022

★★★★★ 5/5

Google

Ciarain was made the whole experience seemless, he was really professional in answering our questions, and represents the company well.

Andrew · 29 July 2022

★★★★★ 5/5

Google

Man, myth, legend - The Milo is awesome in every way. Very professional and knowledgeable - he is great to work with.

Tenant · 18 April 2022

★★★★★ 5/5

Google

The whole team at Your Move Plymouth have been wonderful with myself and my family during a complicated house sale but Sophie Lethbridge! Absolute credit to the team. Professional at all times, handled numerous changed plans at the drop of the hat. Sophie has been encouraging and knowledgable throughout what can only been described as a troublesome situation. Thank you Sophie love from Penny x

Penelope · 30 July 2019

★★★★★ 5/5

Google

Without reservation we would recommend Your Move. Kathryn Hammond did an amazing job helping us buy our first home. Communication is exceptional and the whole team are super helpful and positive. I also had dealings with Kieran who also bends over backwards to answer any questions or solve any issues. If I buy or sell again I will be heading to Right Move straight away. Thank you so much (hope you enjoyed the chocolates 😋)

Francesca · 21 May 2024

★★★★★ 5/5

Google

We recently sold our house and bought a bungalow all through your move at the mutley branch in Plymouth the hole team were excellent. Specially Tia she was really friendly right from the start and very professional, nothing was to much for her, she was always keeping us informed of our process throughout the sale and she was always on time with our appointments, we were really pleased with the sale and purchase and what tia and the team done for us. Excellent work would definitely recommend them.......

David · 4 February 2024

★★★★★ 5/5

Google

I’ve trusted Kelly to let my property over a number of years. She’s professional, approachable, and kept me updated throughout the process. My property was let smoothly, and I felt completely confident in her hands. Will definitely use again.

Ian · 13 September 2025

★★★★★ 1/5

Google

I have been renting a property through Your Move for around 3 years and have had to pay £120 each time to renew the contract for another fixed term to ensure security. We have now got to a point where we don't need the security of a fixed term contract so I sent an email to inform them we would like to exercise our rights to move on to a rolling monthly contract. I was told that we were unable to move onto one because our landlord's mortgage stipulates the rental must be on a fixed term contract, but that they could offer me the choice of a Fixed Term with a break clause. We were never told we would be subject to constant fixed term contracts. I asked what the difference was between a rolling monthly contract or a fixed contract with a one month break clause from the perspective of the mortgage provider but that can't seem to be answered. The last I heard from them was that they "must insist" that we pay and sign for the renewal. I have told them they need to familiarise themselves with The Housing Act to realise that they cannot force us to do this. If they choose to begin the process of evicting tenants who have always paid their rent on time, always looked after the property - purely because we refuse to renew and pay their precious £120 fee, that is up to them! It is clear that this is what all of this is really about! I can only imagine how many people who don't know their rights have been bullied into signing contract after contract and then ended up in situations where their circumstances have changed and they've been trapped in a contract they can't get out of without paying even more fees. I am still yet to hear back from Your Move regarding this issue, but felt I had to post this for anybody else who doesn't think they have any options beyond what Your Move tell them.

Laura · 30 July 2019

★★★★★ 1/5

Google

Thank for getting back to me (not)after I phoned yesterday to make enquires and book a viewing for your one bed ground floor flat in torpoint I suggest you change your advert and put working person or persons only and not an old age pensioner that's worked most of her life it may be me but iv had this happen before it seems my money is not good enough but it would be polite for you just to ring me back or send an email as promised

Angela · 30 July 2019

★★★★★ 5/5

Google

Selling your home is rarely an uplifting and joyous affair, especially if you've lived there for 24 very happy years! This said the whole of the team at Your Move were very supportive and adaptive to my needs and requests and they made the process as stress free as possible from our first fact-finding meeting to today's Exchange of Contracts with completion set for early May. Hurrah! Enjoy the Commission....you so deserve it! David

David · 21 May 2024