5/5
GoogleCiarain was made the whole experience seemless, he was really professional in answering our questions, and represents the company well.
Agent replied
Thank you for your review - much appreciated!
Trusted Agent profile · Plymouth, Devon
Verified
Your Move Plymouth reviews
★★★★★
337 reviews across 1 platform
2 Mannamead Road, Plymouth, Devon, PL4 7AA
Your Move's office in Plymouth, Devon, at 2 Mannamead Road, is rated 4.4 out of 5 across 337 reviews on 1 platform, including 337 Google reviews rated 4.4.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleAs a first time buyer, Your Move have made the buying process as stress free as possible. Kelly Dillon has been amazing throughout the whole process. Really going over and able to help both sides. James has also been great too answering my many questions. Thank you so much!PositiveResponsiveness, Professionalism
5/5
GoogleCiarain was massively helpful and knowledgeable. Would be more than happy to work with him again in the future.
Agent replied
Hi Vicky, thank you for your review... We'd be delighted to work with you again too! 😄
1/5
GoogleAbsolutely disgusting service experienced. Agreed to rent a flat on the condition that it was cleaned and the bathroom was tiled pre contract. Travelled 50 miles to pick up the keys to (hopefully) move in, to then being told they have no idea what they keys are for whilst being handed them, to then taking 25 minutes to open the front door of the flat as it was very stiff (we were not told this as when we viewed the flat we went through the back door entrance and they supposedly didn't have the keys for the front at the time. We were also greeted by 10,000 mountain bikes in the communal hallway so no idea how we would of gotten our furniture through, can see why they didn't show us through the front on viewing😂). We asked for a second viewing a couple of days after the first just to make thorough checks and to see if we were sure and if anything was done to it through cleaning etc, however the landlord supposedly had the keys and was very busy... but going into the flat nothing was done of which was said was going to be done, bearing in mind this was all signatured off to be completed, so they breached the contract of the tenancy and this is very bad for an estate agent to do! They're below average and very blunt and unprofessional when replying to your emails/questions. Would NOT recommended this estate agents, unless of course you want a dirty and mouldy house. Later that day we complained to the manager of Your Move, whilst she just sat their and smirked at us and took a very sarcastic approach about it, saying she couldn't do anything about the flat. After some doing and some progressive and very tiring complaining we eventually got our tenancy cancelled with the deposit refunded, however the fees were not. Definitely would not advise Your Move Plymouth.
Agent replied
Hi Nathan, We’re sorry to hear about your experience and that you have been unhappy with the service we have provided. We are always looking to get the best results for our customers and it is unfortunate that you feel unsatisfied on this occasion. In terms of the condition of the property and the cancelling of the tenancy, we understand your disappointment but this issue was between you and the landlord. We’re sorry we couldn’t find a solution for you and if you still remain dissatisfied please consult the Your Move complaints procedure we have provided to escalate your concerns. Kind regards, Your Move Plymouth
1/5
GoogleAbsolutely terrible. Incredibly rude and greasy staff who are threatening and bullying, do not care if you tell them about medical issues, try to force entrance to the property without 24 hours notice (I'm very lucky I didn't agree to return keys before the end of my tenancy as they requested), fees that far exceed every other agent in the area (we paid £550 in non refundable fees to move into a flat costing less than that a month - they don't inform you of this until after they've pressured you into sending referencing fees to secure the property), try to charge a tenancy renewal fee despite the landlord specifically asking them not to, told me that one person was coming to view my flat and 10(!) people showed up at once, the list goes on... Read the reviews. My landlord was absolutely lovely but I advise landlords and tenants alike not to use this company, as its making the landlords look bad and I'm certain is charging them a lot.
Agent replied
Hi Helen, We’re sorry to hear that you are unhappy. It is the law for your landlord to have a validated EPC certificate and in point 3.42.4 of your contract, it states that you, as the tenant, should comply with any obligation imposed on the landlord by law. There must have been some miscommunication as we always given 24 hours’ notice for access to try and get these works completed. However, we do really appreciate your feedback as we are always trying to improve the service in our branch, and we do take your comments seriously. Furthermore, if you would like to escalate your complaint, please email ymcustomerrelations@your-move.co.uk and include your property details. We hope we can find a solution for you. Kindest regards, Your Move Plymouth
5/5
GoogleKelly Dillon couldn’t have been more lovely and helpful when valuing my house. She had done lots of research and was a pleasure to deal with. Would highly recommend.
Agent replied · 8 January 2025
Thank you for your lovely review for Kelly.
5/5
GoogleThe process of moving can be stressful but Your Move made the experience simple and easy. The great communication between Milo and us on every single aspect of the move made us feel at ease - Milo was super helpful and friendly with highly professional handling of the transaction.
5/5
GoogleAlways a pleasure dealing with YourMove who have been managing my rental accommodation. If you are looking to rent, or have your property managed, in Plymouth - give them a call! 📞 🪧 (I can highly recommend Milo, dealt with him from the beginning and he’s just awesome 😎 - 5*)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSamantha Morse was great from start to finish would not hesitate to recommend her !
5/5
GoogleI work with a lot of letting agents in my job and the Plymouth Lettings team at Your Move really are brilliant at what they do. Always professional and friendly, they’ll go to any lengths to make my life easier! Special mention to Ciarain and Milo!
1/5
GoogleWas renting for 14 months never missed a payment on rent an even put up a £500 fence in the garden out my pocket an my labour …
5/5
GoogleMoved recently with Your Move and it was hassle-free and convenient. Milo was my agent and ensured I found a place well suited to me, was honest and helpful the entire time, and was quick to respond to any questions I had.
5/5
GoogleCiarain is very knowledgable and promptly answered any questions we had :)
Agent replied
Hi Neeve, thank you for your review! 😁
5/5
GoogleFabulous service - Dan was particularly helpful in letting my house, while I was relocating for my job, he took all the stress out of finding a good tenant, was very professional and went above and beyond helping with questions I had regarding my own move - would recommend this letting agent without a doubt.
5/5
GoogleKelly Bluett was very knowledgable on the lettings market and gave us lots of good advice. She wasn't pushy in her selling technique but guided us and let us make the decisions. Lovely person with great personality !PositiveResponsiveness, Professionalism
5/5
GoogleCiarain was so friendly and knowledgeable
Agent replied
Hi James, thank you for leaving us a review. 😄
5/5
GoogleWe used your move to sell our house. Kelly Dillon came out to meet us, and assisted the whole way through, she is lovely, happy and really professional. Very informative and made us feel a priority, thanks kelly!
5/5
GoogleSam Morse has been very professional throughout the journey can’t fault it! 10/10
5/5
GoogleVery professional and speedy experience. We were struggling to find a property and they did everything possible to accommodate us in time. Big thanks to Milo, Kieran and Kieran for all your effort and help! Very reliable staff!
4/5
GoogleExclent serice, keeping me informed all the way. The two sales took lomg than expected, but the are Covirus times, so I do not blame Your Move for tham All is well with my world and the sales will fund the divorce Robert
5/5
GoogleCiarain and Milo were both excellent in securing great flat, thier communication was brilliant and there were able to respond to any queries we had and made moving a smooth process would highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleMilo was very helpful!
Agent replied
Thank you for your review!
5/5
GoogleWe chose Your Move to manage the sale of our rental property based on their punctuality, professional appearance and conduct at the initial visit to the property, their realistic valuation and their associated fees. Branch Manager James and Kathryn dealt with the sale and were very professional and proficient throughout the whole process. Nothing was too much trouble (despite sometimes feeling like the nagging customer ..... sorry about that) and any issues or concerns we're promptly addressed and resolved. We would thoroughly recommend Your Move.
5/5
GoogleSeona was very friendly and happy to help myself and friends when choosing our property, filling out paperwork and moving in. Any queries or questions were dealt with via email or telephone over the summer. Seona made the whole process easy. Would definitely recommend your move
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Your Move Plymouth
How many reviews does Your Move Plymouth have?
Your Move's Plymouth office has 337 reviews across 1 platform: 337 on Google.
What is Your Move Plymouth's rating?
Your Move Plymouth is rated 4.4 out of 5 across all 337 reviews, and 4.4 out of 5 on Google from 337 reviews.
Where is Your Move's Plymouth office?
Your Move Plymouth, 2 Mannamead Road, Plymouth, Devon, PL4 7AA.
