5/5
GoogleCiarain was great when I moved into a rental. Kept me calm and took the stress out of the move.PositiveResponsiveness, Professionalism
Trusted Agent profile · Plymouth, Devon
Verified
Your Move Plymouth reviews
★★★★★
337 reviews across 1 platform
2 Mannamead Road, Plymouth, Devon, PL4 7AA
Part of Your Move Edward Rose, see every office.
Your Move's office in Plymouth, Devon, at 2 Mannamead Road, is rated 4.4 out of 5 across 337 reviews on 1 platform, including 337 Google reviews rated 4.4.
Reviews
Every review we hold for the Plymouth office, from every platform, shown as written. First names only.
Google5/5
GoogleBleddy brilliant! Kelly's communication is excellent, she's easy to talk to and she just gets it done! Would certainly recommend :)
5/5
GoogleThese guys are very efficient and I must give a specific mention of Kelly Dillon, who listened to what I was after and fitted the customer with the right options for me to choose from. Certainly recommend the Plymouth Branch. Will defo go there again, if I need accommodation again.
Agent replied
Hello Tony Thank you for your kind review about our team! Many thanks, Your Move Plymouth
5/5
GoogleReally friendly team - have mostly dealt with Ciarain who is an absolute pleasure to talk to and always willing to help out.
5/5
GoogleKathyrn was my point of contact during the sale of my property, always quick to respond to any queries and remained professional throughout.
5/5
GoogleMilo was great ,super friendly and professional and willing to go the extra mile to make the whole process easier for me
5/5
GoogleRecently had dealing with Your Move about renting out my property and found them to be very professional, especially Kelly in the lettings team. Great service, highly recommend!
1/5
GoogleI viewed a property with Milo on 31st January 20. Said I would like to go ahead so I gave all my details to a lady in the office. Milo called me on the eve and said he couldn't get a hold of the landlord but would keep trying. By the monday I still hadn't received a call from him so I called and a lady answered and she said Milo had said he would call me if he had managed to speak to the landlord. It's been 9 days now since my viewing and I still haven't received a call from Milo. Luckily I have found a property with another letting agents and the customer service has been brilliant. Maybe Milo couldn't contact the landlord in those 9 days but to not receive a call from him to say he hasn't is a joke!
5/5
GoogleThe team at Mutley Branch consistently provide expert advice and in a friendly and helpful manner. Huge thanks to Dan and the team for support over the last couple of years.
5/5
GoogleKelly Dillon what a star ! Found us our perfect property .. Personal service and went the extra mile to secure it .. Nothing was to much trouble Couldn't recommend highly enough ! 5 stars kelly !
Agent replied
Hi Tracey, thank you so much for your 5 star review & kind words about Kelly Dillon. We hope you've both settled into your new home nicely & we'd be delighted to see it again when you've made all the planned changes! It was a real pleasure dealing with you. Wishing you all the very best from the Your Move Plymouth team. 😃
5/5
GoogleI had Kathryn as my estate agent and I can't recommend her enough. She went above and beyond when I brought my flat. By no fault of her or your move it was a difficult sale but she fought my corner every step of the way. Informative, professional, and reliable I'm very grateful for all her help!
5/5
GoogleAmazing customer service. The phones are picked up immediately and the staff are incredibly helpful. They went out of their way to call me with answers to any questions I had about the property both before and after the viewing, often multiple times if I couldn't pick up straight away. When I couldn't make a viewing, they very kindly sent an agent ahead to film around the property and sent it by email. Particularly impressed by the service from Milo from who was polite, professional, and went above and beyond expectations to help me, answering my queries promptly and in the detail I wanted. Rare to find letting companies and consultants this good, highly recommend.
5/5
GoogleWe have just had exemplary service from Kelly Bluett in the Plymouth Lettings Department. Within a matter of hours of contacting her about a vacant flat to let, she swung into action and had found a good tenant that same day. Incredible! This is not the first time she has done this. She works with tireless efficiency, and even in busy periods she always answers emails, phonecalls etc. and does all she can, working hard to move an application forward. She and her colleagues are a well organised, friendly team and thoroughly recommended. Dave & Caroline.
5/5
GoogleI have been dealing with Kelly recently in relation to letting a property in Plymouth. From the outset she has been fantastic, the communication, professionalism & the extra lengths she has gone to ensure that the property was ready for new tenants have been unbelievable, way above & beyond what she needed to. I have used the company before, will do again & would highly recommend that anyone looking to let a property does the same (& if you deal with Kelly you are onto a winner!)
1/5
GoogleTerribly unprofessional. The agent failed to show up to meet me for a booking, which left me standing out in the rain. When I came into the office (in Exeter) to complain, the lettings manager, Kim Forte, could not have been more rude or unhelpful. She seemed to think that 30 mins was enough notice that they weren't turning up, but I'd unfortunately already left work and didn't get the message. This, to Kim, was apparently my fault. Good thing there are plenty of other agents in Exeter and I won't need to use their services.
1/5
GoogleAS A LANDLORD do not use this company, I paid them the full maintenance package for my flat rental, they ended up finding a foreign student with no reference who destroyed the place and they didn't even realise he left the property and stop paying me! They also lied about the 6 month visit that they apparently conducted! The service I got was disgusting and after all this they tried to bill me for other items! I can't stress enough there is no way you should consider them, please read other views and reviews! Money grabbing waste of space!!!
1/5
GoogleDO NOT USE!! We were made to pay hundreds of pounds and promised everything by a very manipulative agent who told us she was in constant contact with the landlord but had actually only ever sent one email! She knew we were a young family and I had only recently finished uni so did not have the money to do anything about what they were doing. We will never use this agency again, they have absolutely no good intentions and will squeeze every little penny out of you. As a result we were made to move into a property that was unsafe, overpriced with a landlord who was rude and unhelpful!
2/5
GoogleSo so bad. Let me start with the charges, they charge you £100 ish if after 6 months you want to stay or leave. And then after that term you'll have to pay £100 pound if you wish to leave the property. secondly the service is awful, we had problems with damp and it took forever for some come to come and have a look at it and after turning up to take some pictures nothing was done and after 3 e-mails i'm still trying to get hold of the typical sales "yeah yeah yeah all good, no problems. we offer great customer service, sign here...............never answers her phone again" sales person, we still haven't had a reply. I would honestly avoid this company at all costs.
5/5
Googlelt was a long and painful road selling my house due to a marital breakdown. lt wasnt made any easier with conveyancing solicitors who l could never get hold of for help.But one big positive to your move and in particular a lady called Georgina Toms who went above and beyond her role as an agent to try and make the sale as smooth as possible for me and everyone else involved. Gina worked her socks off doing her agents job but even more as mediator between certain parties, which couldnt have been easy! Thankyou Gina your a 5star!
5/5
GoogleI'm just in the process of buying my first home, shared ownership. It has all happened in a matter of weeks, from an aprehensive click on Zoopla for details about a property, to now being half way through the process - I have been completely stress free! Paul, my mortgage advisor at Your Move has been so supportive and if I've needed anything he's always been contactable. Your Move as a team are always polite and helpful! Thankyou for everything so far
5/5
GoogleContacted this company to either sell or rent out our property after being with various estate agents who really disappointed us with their lethargy and disinterest. What breath of fresh air this company is. They were running late by about 5 mins for their first meeting and they(Helen) phoned to say they had hit traffic which gave me comfort that I was dealing with a company that cared about customer service. They took photos on the day and things moved very quickly with us being kept up to date all along. within 2 days Kelly had arranged a viewing where I met the prospective tenants. following this the house is now rented out and I cannot praise the service we have received enough. Thank you your move
1/5
GoogleIf renting - STAY AWAY!! I wish I could give them ZERO stars. They have repeatedly misinformed us about the cleanliness of the property we moved to, they lied about giving us a long term tenancy (6 months instead of at least 12), They told me that they had given me the tenancy contract when they hadn't even issued me a copy. They refused to fix an ancient broken rear door, they refused to arrange for cleaning the carpets after our shower was left in a dangerous state. Do yourself a favour, pick ANY other estate agent.
5/5
GoogleExcellent service ftom Kelly, from my initial phone call and onwards. She e-mailed and returned calls promptly, which is not every agents default position, i can assure you. Kelly accompanied me to 7 viewings on Friday morning. As a result of this professionalism and enthusiasm i found a lovely flat. I am relocating and had to cram numerous viewings with Kelly and other agents in, over the short time i was in Devon. She stood out head and shoulders above any other agent. She did an excellent job and is a credit to her firm.
1/5
GoogleMy experience was far from satisfactory and I question wether.they actually work for the person paying their fees (the seller). There was always. A hidden agenda in anything they said or did
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