Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleTerrible. Very unprofessional, very unorganised. Made moving very very stressful! We was told to pick the keys up for the flat first thing in the morning, we arrived at 9.00 am and they said they were all having a meeting and we could not get the keys until 10.30 am! When we finally received the keys and entered my new flat we were very disappointed and upset - it was left unimaginably dirty and damp. The inventory list even had false pictures. Despite making serval complaints we received nothing back and not even an apology.
Yourmove also charge a fee of £120.00 if you wish to extend your contract, stating it is for administration fees. What they fail to let you know is that they also provide a month by month rolling contact which is FREE! Our landlord had to told us this. He asked us not to pay the £120.00 as he has to match the cost, meaning Yourmove pocket £240.00 for "administration costs". Your move even phoned our landlord to say that we were happy to pay the changes despite not even phoning us!
The service we have received has been terrible! We will NEVER consider using Yourmove again.
Louise · 31 July 2014 · Your Move Plymouth
★★★★★ 1/5
Yellcon artists - avoid like the plague
have been with your move for 4 months and i can honestly say it has been the worst experiance ever. they charge ridiculous fees, and will not tell you about other fees they add on. on move in day ( after they recieved all there fees and deposit ) we were told as we had a cat, £150 will be held to flee the house if we left. we were also told we would have to pay around the 150 mark every 6 months if we wish to continue tenancy. if we decided to leave we would still have to pay £150 for exit fees. We also payed fees for credit checks etc before moving in, are tenancy is a few months away from ending and we were told we need to be credit checked again at a ridiculous cost as my job has changed. On move in day we were promised to be able to move in at 2pm, arranged for removal company to be here for 3pm, however on the day it was a shambles and they did not let us move in until 5pm, resulting in me having to pay an extra 100 pound to removal company due to waiting. your move didnt seem to care. I can honestly say stay away from them, they have brought my wife to tears and are con artists. I have never used an estate agent before due to all these horror stories and after this experiance i will never again!!
BenNTash · 26 March 2014 · Your Move Newton Abbot
★★★★★ 1/5
YellYour Move - Avoid at all costs
Avoid at all costs. I rented a place with them this year, only to find that they hide fees, inflate them, or intentionally tell you about them at the last minute when there's little you can do about them.They charge fees that other letting agents have never heard of, and they are VERY dear.They also double charge an incoming and outgoing tenant for the same thing (i.e. inventory) - so expect to pay both a check-in and a check-out fee which will run into hundreds of pounds. If you wish to extend your contract (which they will insist upon, and will lie through their teeth that you HAVE to), they will charge you nearly £200 to do so. Oh, and that's every 6 months.If a property is being advertised through Your Move - don't bother. Find somewhere else to live!
Myrtle77 · 14 June 2011 · Your Move Newton Abbot
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
