Trusted Agent profile · Southampton
★★★★★
215 reviews across 1 platform
28 London Road, Southampton, SO15 2AG
Your Move Lettings's office in Southampton, at 28 London Road, is rated 4.2 out of 5 across 215 reviews on 1 platform, including 215 Google reviews rated 4.2.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleWell i must say Georgina Holmes has been an absolute star on this process for me, I was starting a new adventure and she has just made the whole thing so much easier for me, keeping me up to date every step of the way , kind and helpful too, so thank you Georgina you havr been amazing and highly recommend them all at your move .
Thanks so much for the kind review. We hope you are very happy in the new home. Best Wishes, Georgina x
1/5
GoogleNEVER USE YOUR MOVE! We had nothing but problems from the word go when renting with Your Move our flat was infested with flees and had rats when we moved in. After them claiming the flat was "professionally cleaned." Them and the landlord refused to supply us with a general waste bin which massive breaches any responsibility of duty of care. SInce moving out they've tried to claim half of our deposit back (£463.50) for "professional cleaning". Which is laughable considering the state of the flat when we moved in. How anyone could have possibly said we'd left it in a worse state than when we'd arrived is beyond me. Carpets stank, as I said before there were flees, the bathroom was covered in mould. (All of these things we actually paid out our own pocket to fix because they were so slow at getting back to us.) So if anything we actually left it in a better state than we found it in. When we delivered this argument to Josephine she acknowledged that we shouldn't have to pay this and asked "would you kindly be willing to contribute to 50% of the landlords costs?" Which seems more like she was seeing if we'd be up for doing them a favour rather than actually believing we were liable to expenses. We of course declined her ambitious proposition as we're not liable to any expense. She also failed to provide me with a receipt to prove that the flat had been professionally cleaned prior to us moving in. We've since had to raise a dispute with mydeposits and are also in touch with the property ombudsman in the hope that they can rectify what is frankly a fraudulent scam. Everyday I drive passed that flat and see the lights off and still empty it brings a smile to my face! :)
Hi Charlie, I’m sorry to hear you experienced some issues while you were at the property. The issue with the rats was sent straight over to the landlord for approval on the day it was reported, and a pest control attended less than a week later to have this sorted. I cannot see an issue with fleas was ever reported to us, had this of been, we could have investigated this for you. A professional clean was arranged with the landlord and following this an inventory was completed by 3rd party prior to your move in and was noted the property was in ‘good domestic condition’ and ‘very good decorative order’ throughout. I cannot see any record on the inventory (photos included) to suggest there was any issues with mould. The inventory noted some light marks on the carpets however no mention of any odours. The landlord has sought to make a claim from the deposit for the cleaning of the property after you vacated. I can see that you offered a contribution towards this which has been rejected by the landlord, and this has now gone to deposit dispute. MyDeposits have a throughout and rigid adjudication process so I will allow this to progress with no further comment whilst this is going through dispute. I hope the above provides some explanation and I wish you the best in your future property. Thank you, Vic Lettings Manager
5/5
GoogleExcellent service from YourMove during our property purchase in Southampton. Theo was proactive, professional, and negotiated well on our behalf. The handover to Charlie was seamless, and he and Sam kept everything moving through to a smooth completion. They also introduced us to in-house contacts for surveys and solicitors, who were equally professional and prompt. So impressed that we also chose them as our letting agents. Highly recommended!
Thank you for much for your kind review. We are pleased to have helped for both the sales and the lettings side for you! Thank you, Vic
1/5
GoogleWorst lettings agents I've ever used. Transferred housemates, charged £360 for change of tenant. Then didn't sign the necessary paperwork because of a mistake on their end for almost 2 months. My Dad who was my guarantor until the new contract started, begun receiving emails that he owed money from debt collection, after no longer being my guarantor and also while my Mum was dying. Also, we were already paid up in full at this point. They have consistently mis-communicated with both me and my landlord, who they also didn't pay the already paid rent to for the 2 months of them not signing the contract. Extra charges here, poor management there. Not telling my landlord that they are charging for couple of extra days at end of tenancy even though I had agreed with landlord to stay with no extra rent payment needed. I have never ever in my life been put through so many issues due to any company I have ever dealt with. I would not recommend anyone, tenant or landlord to use this company, ever. Unprofessional staff, basically the worst experience I have had in my life.
Hi Chloe, I'm sorry to hear this as feedback and especially whilst going through a difficult time personally - this is never the kind of feedback we like to receive. I can assure you that what you have highlighted has robust processes and we will would love the opportunity to discuss this further with you. I’ll follow up with you via email shortly so we can discuss this further should you want to. Thank you, Vic - Lettings Manager
5/5
GoogleI would’ve given 10 stars if possible! From the very beginning Hayley has been nothing but helpful, knowledgeable and patient! Being a first time landlady she has taken me through each step, explained things clearly and hasn’t minded repeating herself time and again! I am very happy with the way Hayley has handled everything and reassured me at each step.
We're so pleased to hear your feedback and are happy you have found the process nice and smooth with us. Thank you again for taking the time to leave this review, we have passed your comments along to Hayley. Thank you! Vic and the Lettings team
5/5
GoogleAs a First time buyer, experience was great. The team worked and coordinated well from viewing to completion. About 2 months of turnaround. Max is very professional and helpful.Sam who is in the after back office is been on the ball with the updates and follow up of all parties. That very much helped. Charlie is been great to work with, he got a great team, not his first rodeo.
Thank you so much for the kind review. Wish you the best of luck in your new home. Best Regards, Charlie
5/5
GoogleWe highly recomend Your Move. They have provided us with excelent service. We would particulary like to thank Charlie Dibben, Samatha Morse and Max Johnston -Pope. They have all helped to make our housesale go through smoothly. It has not been easy for them as our first buyers droped out at the last minute. Charlie was straight on the case and managed to get new buyers the following week. Sam has been brillent chasing Solitors and checking that paperwork has been completed in good time. Max did a wonderful job with the marketing and viewings. Thank you Clive and Lynne Guertin
5/5
GoogleI would highly recommend Your Move Estate Agents for your next house sale. Efficient, clear and transparent communication and professional. I would personally recommend Charlie the manager who dealt with my speedy house sale! I know estate agents often get a bad press, but honestly can’t fault the service I received from the start to end.
Thank you so much for the kind review. We do you hope you enjoy your new home. Best Wishes, Charlie
1/5
GoogleMay I take this opportunity, to acknowledge how helpful the staff are in lettings at your move Southampton, thank you ,That was last year, how they have changed recently.their awful now,
Thank you for your review Philip! Take Care, Vic
5/5
GoogleI had a great experience renting a place here. Frances did an excellent job supporting me throughout the whole contract process, and always quick to respond to my questions. Vic was also very helpful and attentive, which made the process quite smooth. Thanks to both of them. Highly recommended!
Thank you Rodrigo for the lovely review. We really appreciate this and hope you enjoy the new home. Best Wishes, Vic & Frances
5/5
GoogleWe bought a house through Your Move and Charlie was excellent! He was incredibly open and honest throughout the process always willing to help and keep us updated! I would recommend them to anyone buying or selling a home!
Hi Katy and Alex. Thank you so much for the kind review - it has been a pleasure working with you both. We all wish you the very best for the future. Thanks Charlie & Team x
5/5
GoogleWe would like to thank Maureen Whittle and her whole team at Southampton for over twenty years of managing our property in Fareham. Service was always quick, efficient and friendly. We always trusted that they had our best interest at heart and all queries from us and our tenants were handled in a fast and professional manner. We would like to thank Maureen especially for everything she has done and wish her all the best.
5/5
GoogleA big thank you to Frances for her efficient and thoughtful service, she helped us secure a satisfactory rental property in a very short time. We really appreciate her support throughout the process!
Thank you for taking the time to leave this review! We really hope everything is going well in your new home. Thank you! Vic and the Lettings team
5/5
GoogleI rented a flat through YourMove last year and recently moved out. My experience was excellent from start to finish. The communication with both YourMove and the landlord was smooth throughout my tenancy. I truly appreciate the continuous support from the YourMove team, especially Charlie and Josephine, who were always helpful and responsive. I highly recommend YourMove to anyone looking for a hassle-free renting experience!
Thank you so much for your review Tony, we're really pleased to hear you've had a good experience with our team. We hope everything is going well in your current place but anything you need in the future please reach out. Thank you - Vic, Lettings Manager
5/5
GoogleThe Your Move Team have handled a couple of sales for me recently and I have been very happy with the service they provided. Charlie and Sam have been my main points of contact and I have found them easy to get hold of, quick to get back to me and good at sorting problems. Special recognition to Sam for all her efforts in getting the latest sale to exchange and completion. Highly recommended.
Thank you Matthew for the kind review. Always a pleasure to help you and your family. Best Wishes, Charlie, Max & Sam x
5/5
GoogleAs a first time buyer, Max provided plenty of advice and support throughout the whole process, Sam was then great through the conveyancing process and ensured a smooth transaction. All communications were great and appreciated.
Thank you for taking the time to leave this review for Max, we hope you are happy to your new home!
1/5
GoogleI had an extremely disappointing experience with this agency. They withheld my deposit for reasons that were completely unfair and unjustified. When I moved in, several issues already existed in the property, including a faulty boiler. The landlord even acknowledged this and agreed to replace it without mentioning any cost to us. However, when it came time to return the deposit, the agency turned around and blamed us for the damage and deducted a charge for the boiler replacement. Despite providing clear evidence that the issues were pre-existing and not our fault, they dismissed my claims. I submitted the evidence just two days later than they requested because a close family member of mine had passed away, something you’d expect some basic compassion or understanding for. But instead, they used that delay as an excuse to ignore all the evidence and refuse to return my deposit. I strongly advise future tenants to be extremely cautious when dealing with this agency. Document everything thoroughly and don't expect fair treatment or empathy if issues arise. I would not recommend them at all
Good Morning, I'm sorry to see that you felt disappointed enough to leave a negative review regarding the deposit process with MyDeposits. While I understand that you've already had a detailed conversation with our colleague, I also wanted to take a moment to follow up here. As you may be aware, letting agents do not have the authority to influence or decide what a landlord wishes to claim from a tenant's security deposit. That’s why the dispute process through MyDeposits exists, to provide an impartial platform for both parties to present their case. We received confirmation from MyDeposits that the deadline for submitting your evidence had been missed, and as a result, the case was closed. I understand you acknowledged this at the time, and we sympathise with the personal circumstances that made this a difficult period for you. While we are bound by the rigid procedures MyDeposits has in place - it may be worth reaching out to them directly to explore whether there’s any flexibility for instances like this in the future. We do value your feedback and are sorry that their process has caused frustration. Thank you Vic, Lettings Manager
5/5
GoogleSamantha morse was very professional and helpful throughout the journey of purchasing our property there were lots of unusual and unforseen problems that occurred over the 5 month period but with her help we finally got there , a massive thank you to Samantha .a Also thank you to Charlie and max for the various viewings on the property
Thank you Andy - we have passed your words along to Samantha. Charlie and Max will pleased with your kind comments. we wish you the very best of luck moving forward.
5/5
GoogleA big thank you to the Sales Team of Charlie Dibben, James Bennett and Max Johnstone-Pope at Your Move for their outstanding work during the process of selling my property. Their approach and knowledge instilled confidence from the start. Valuation at a difficult time in the market was well-judged. Communications were excellent, with regular updates on progress. There was always someone ready to take a call from us to answer any question. When it looked as though our buyer was going to pull out, Charlie saved the day and kept the sale on track. An excellent service all round from the team. Thank you!
Thank you for the kind review. Best Wishes, Charlie, Max and James
5/5
GoogleCharlie has been amazing from start to finish. Regulator updates and chases for us to purchase our home. 10/10. Couldn’t fault a single thing
Thank you for taking time to leave us this review - good luck in your new home!
5/5
GoogleGreat service. Staff very friendly. Georgina has been exceptional helping and supporting us throughout everything. Many thanks
Thank you Catia for your kind words, we hope everything goes well in your new home. Thank you! Vic
5/5
GoogleWe had such a smooth experience thanks to Frances. She was kind, helpful, and made the transaction effortless."
Thank you taking the time to leave Frances this review. We hope you are happy in your new home
5/5
GoogleTheo was exactly who we needed to speak to when looking for a property in Southampton area. Thanks Theo.
Thank you for your review!
5/5
GoogleA long and tiring purchasing process was helped massively by the Your Move team, especially Samantha. She constantly chased all parties and reassured me with any updates she received. Without her, I am not sure the purchase would've been able to happen so massive thanks, definitely recommend!
Hi Sam, thank you for your review - I am pleased to hear you have had a good experience with our team (even if it was a little lengthy!). We wish you the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move Lettings's Southampton office has 215 reviews across 1 platform: 215 on Google.
Your Move Lettings Southampton is rated 4.2 out of 5 across all 215 reviews, and 4.2 out of 5 on Google from 215 reviews.
Your Move Lettings Southampton, 28 London Road, Southampton, SO15 2AG.
