Trusted Agent profile · North Yorkshire and East Yorkshire
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★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Showing 2,496 reviews on Google only. Show every review
5/5
GoogleI have just sold my house in Stockton through reeds rains and they were brilliant. Amy , in particular , was friendly and professional and went out of her way to deal with the sale and with questions and requests I had. I wouldn't hesitate to recommend reed rains to anyone.
5/5
GoogleToday I have purchased my first property in Yarm Stockton on Tees, using Reeds and Rains. The manager Sue and Amy were delightful to deal with from start to finish and very polite. They made the whole process pleasurable and easy. They were extremely flexible with the viewing times and dates and very knowledgable about the property and the area. Nothing was an issue for the questions I asked and they kept me informed. The whole process has taken less than a week as they gave me a lot of their time and expertise. I can not recommend this estate agent enough. They deserve a 10 star review! Thank you to Sue, Amy and all the team.
5/5
GoogleSimply great service at Stockton on Tees branch. The manager made us feel like he really cared when he visited to do a valuation. He followed up with stunning professional quality photos, which really showed off our home. We got a great price and went from sign to sale in three months. The staff at the branch were friendly and helpful. Overall, we cant recommend highly enough. If you want to sell your house, look no further.
5/5
GoogleDealt with alot of estate agents in the past 18 months and Reeds Rains in Stockton have been by far the best. Professional, friendly, helpful and reliable. They call you back and contact you when they say they will, keeping you updated and informed at every stage. Recent house purchase completed today. The staff at the Stockton Branch - Steve, Sue, Ben, Andrea - all great! Will be recommending them to everyone in future! Thanks very much!
5/5
GoogleI purchased a property using Reeds Rains in Stockton. Although my contact with them was limited I found them to be very professional and helpful. They arranged a viewing very quickly and then got the ball rolling with the purchase once I informed them that I wanted to buy the property. They put me in touch with a mortgage advisor. They chased my solicitor up (who was extremely slow and took 18 weeks to get to completion) and did what they could to help to progress things. A lady called Andrea was very helpful and friendly.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks so much for your feedback Stu. If we can assist you at all in the future our Sales and Lettings team are happy to help.
5/5
GoogleRating only, no written review.
1/5
GoogleUsless unhelpful only in it for the money dont take care of the tenants they let landlords break the law do not rent a house with these
Thank you for your feedback. I have tried to locate you as a customer of ours but can't find what property this could be in relation to? If you wish to speak to us further we would be glad to assist in any way possible. Kind regards, Reeds Rains Durham City
5/5
GoogleJasmin was very kind and available in addressing all the queries we had about the property!
I'm very happy I could help you with your moving process and you know where I am if you need anything in the future. Many thanks Jasmin, Reeds Rains Durham City
5/5
GoogleVery happy with the service, lots of help to get through the maize of house buying and ongoing support with lettings, would highly recommend
Thank you for your kind review, If you need anything in the future please let me know, Gemma.
5/5
GoogleFantastic company especially Jennifer she was so understanding with my situation. She worked so hard to help me I would recommend to anyone
Thank you for your kind words Neil. I hope you have settled nicely in your new home.
5/5
GoogleAlways helpful, kind and courteous. The people in the office can't do enough for you. They've given me loads of help with any issues that I've had as a Landlord.
Thanks so much for your feedback Neil, we are happy to help wherever we can. Any other issues, we're just a phone call away!
5/5
GoogleMany thanks Guys for all your assistance at the Durham Office! You have been a pleasure to work with and always on the ball! A Big thank you to Jasmin, Jennifer and Hannah.
Hello Stephen, Thank you for your lovely feedback and thank you for letting us market your property. Many Thanks Jasmin May
5/5
GoogleWorked with Jennifer Elliott to sort a rental to relocate from Nottingham to the North East. Great service Jennifer worked really hard to sort everything out for us and an do electronic contracts and organising us our refund after the companies scrappage of tenants fees.
Hi Paul Thank you for your kind words. I hope you are very happy in your new home. Kind Regards Jennifer Elliott Lettings Co-ordinator
5/5
GoogleA truly excellent letting experience. Having spent the better part of a decade in the area, this has by far been the smoothest and most pleasant experience I've had with an agent. Jasmin and the team answered all of my questions promptly and professionally, and took care of everything in a very timely manner. Incredibly happy all round!
Thank you so much for your kind words and I'm glad we made your experience pleasant. Please let us know if you need anything in the near future.
5/5
GoogleJasmine was exceptional in turning around tenancy agreement quickly and effectively. Great customer service and communication at would could have been a very difficult time. Thanks Jasmine for your help with everything.
Hello Ross, thank you for your kind words and I am so glad I made your moving experience easy. I hope you all enjoy your new home and you know where I am if needed. Many Thanks Jasmin May
1/5
GoogleI'm a landlord with Reeds Rains and since October 2018 its been back and forth with multiple people to try get my property let since the tenant was evicted. Twice they've returned funds for property cleaning and still no progress to start marketing it and its now June 2019. Time to find a professional agency, clearly they need to management.
Thank you for taking your time in relation to the comments above. I understand we have since had communication and are working together to resolve the issues and hopefully prepare the property for re-marketing. Kind Regards, Hannah Young, Lettings Manager
5/5
GoogleGemma Wayman was such a great support and advisor throughout this experience of me gaining a shared ownership property. It would have been an even more stressful situation if it hadn’t of been for her. Highly recommend. Thank you for all your help.
Thank you Rachael! I hope you are very happy in your new home. If you need anything at all in the future you know where we are!
1/5
GoogleWould not advise anyone to rent property with Reed's Rains...the landlord does not respond to maintenance issues!!! Phone calls emails total neglect..had problems with leaking boiler took 3 months for a reply .plumber spent almost 3 hours at the property and still wasn't repaired. The state of the living conditions left us no choice to rent alternative accommodation as well as paying the rent to the original property as we were tied to the tenancy agreement until end of this month...we now have to wait for the inspection to take place to decide whether we get our end of lease security deposit!!!! Absolute disgusting how they treat their tenants
Thank you for your feedback but unfortunately we are unable to authorise the release of the deposit or end your tenancy agreement early without the consent of the Landlord. Despite Reeds Rains offering to resolve the maintenance issues, the Landlord advised us that they would like to resolve the maintenance using their own contractors and therefore we had very limited involvement.
1/5
GoogleAbsolutely useless rent properties out in bad state of repair all they bothered about is getting there money then they dont want to know repairs 3 months in not done! Dont want to know. Honestly absolute Joke stay clear of REED RAINS so months in mice everywhere, loose taps, doors dont shut worst estate agents. Personally I'm a landlord myself and I would be ashamed the way they deal and treat tenants it's all about money how much they can make I will upload pictures of what they rented out I was working away and had to come see this for myself why my wife was so upset DISCUSTING THE STATE OF HOUSE THEY RENTED OUT!!!! They have a saying: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible. Should state: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible until you sign the contract then we dont want to know as long as we get our money.
We apologise that you have experienced some difficulties with the property. Unfortunately Reeds Rains do not manage this property and don't deal with repairs, the maintenance issues are dealt with by the Landlord. I am aware that you are now in contact with your Landlord to resolve any issues you have in relation to this. Hannah Young Lettings Manager.
5/5
GoogleI used Reeds Rains Durham several times when letting property and arranging remortgages. Their service has been first class and I would not hesitate to use/recommend Lucy and her team to anyone looking for a professional property service.
Thank you for your kind review Marc, we look forward to working with you again in the future. Reeds Rains Durham
5/5
GoogleAny doubts and scepticism I might have had regarding estate agents has been completely dispelled by all the Reeds Rains team whom I came in contact with during the sale of my property particularly Gemma Sweeney who was the main negotiator. There were some unexpected difficulties during this process which took time to sort out. At times I became despondent but Gemma was a STAR, always positive, always encouraging and her willingness to go that extra mile to sort out issues along with her excellent communication and negotiating skills helped me through this stressful process to a positive outcome. A big thank you to Gemma and to Lucy and all her team in the Durham Office.
Thank you very much for your kind review Marian, If you need anything in the future you know were we are :)
5/5
GoogleI have dealt with the team at Reeds Rains (Durham) and especially Gemma Wayman with various properties both as a letting agent and from a sales perspective. Their service has been first class and I would not hesitate to use Gem & the team again, along with recommending them to all Landlords / Sellers & Buyers.
Thank you for your kind words Ross. If you need us in the future you know where we are. Kind Regards Reeds Rains Durham City
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
