5/5
Lauren has been a great help throughout the purchase of my property through Reeds Rains. Thanks for the great support Lauren.
Agent replied · 6 February 2024
Hi Bill, great to hear from you - thanks for the review! Lauren :)

Trusted Agent profile · North Yorkshire and East Yorkshire
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★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
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All 11 offices
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Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Showing 2,496 reviews on Google only. Show every review
5/5
Lauren has been a great help throughout the purchase of my property through Reeds Rains. Thanks for the great support Lauren.
Hi Bill, great to hear from you - thanks for the review! Lauren :)
5/5
Lydia was very helpful and informative when handling renting a property. All questions were responded to swiftly. I'd recommend Reeds Rains Scarborough.
Claire, many thanks for your kind words! Always a pleasure to help. Thanks Lydia
5/5
I would like to thank Bekky for her massive help in purchasing our property. Bekky updated us regularly either by phone or email. Overall great service. When I have a property to sell in the future in would be reeds rains.
Hi Lindsay and Chloe! I'm so happy I was able to help on this one; I know it was touch and go at one point! :) Not long now before your all moved in :) Thank you. Bekky
5/5
Went through Reeds Rains to rent on a tenant find and Lydia Dade has been great throughout the whole process. She's responded quickly to my emails and been really helpful in answering my questions
Thank you! I am always happy to help Charlotte Many Thanks Lydia
5/5
Lydia - thank you for the excellent service to date. You have been a star with all of the viewings you have done and also managing the queries from the new tenant. Really appreciate everything you're doing. Top job!
Jan, Thank you Very much for your very Kind Words. I am so glad you enjoy my service. Thanks Lydia
5/5
I've had such a pleasure dealing with Bekky Lenaghan. Her attention to detail and willingness to help have been outstanding. Without her, the sale and purchase of my grandmas property would not have been achievable.
Hi Marc, Thank you ever so much for this. We have certainly overcome a few obstacles together to get both the sale and purchase through but I am so happy we are all exchanged now with that moving date set! Honestly, it was been lovely dealing with both Audrey and yourself; I know this is a big move for your Grandma but it's great that she will now be closer to all of the family. Thanks again Marc. All the best. Bekky
1/5
Awful company, rented with them and had never ending issues with paperwork and constantly got ignored when issues arose. I've also had a sister rent with them and they've treated her and her partner like dirt, they don't care about the tenants and they take advantage of young tenants, even resorting to threatening them - these are young adults! Disgusting company, would never ever rent from them again.
Good afternoon Gemma, I am sorry to hear you feel this way. I understand that you rented a property through the Scarborough Branch which was on a tenant find basis a couple of years ago. We did not manage the property and I am unaware of any issues you had with that let. Relating to your sister and her partner, they have had a response to issues they raised. We can not be held accountable for tenants having work carried on a property without consent which inadvertently causes an issue, it is stated in a lease that consent needs to be granted for works, including changing gas meters. Kind regards, Reeds Rains
1/5
The only thing that was impressive with dealing with Scarborough office was that they were all as incompetent as each other. Apart from one woman who moved to another branch. Your comment below: As you are aware, we took this property on from an acquisition therefore, mistakes made previously we cannot be held accountable for. My comments above are a reflection of your management of the property not issues occurring from the previous letting company. What you should be accountable for was the incompetence throughout the 2 years I was a tenant. - 6 months without a working oven, constant requests for call backs, had to come into the office in town several times as calls were never returned. - contract with my signature forged on, issue raised to several members of staff including branch manager with no resolution. - No visits for a year up on moving in dispite complaints about property issues. - being given incorrect information regards early termination - constant phone calls asking to value the property dispite complaints so the landlord could sell it, although turned out that was a lie as it went up for let as soon as I moved out. All best
Hi William, We're really sorry that you were unhappy with the service you received. Please see below the response to the points which you have raised My comments above are a reflection of your management of the property not issues occurring from the previous letting company. What you should be accountable for was the incompetence throughout the 2 years I was a tenant. 6 months without a working oven, constant requests for call backs, had to come into the office in town several times as calls were never returned. **We were made aware of this ongoing issue on taking over management from the previous letting agent, we can not authorise work without consent from the landlord.** - contract with my signature forged on, issue raised to several members of staff including branch manager with no resolution. **As previously mentioned we did not set up the original lease and advised you to speak to the previous letting agent regarding this.** - No visits for a year up on moving in dispite complaints about property issues. **A routine visit was booked and carried out in the 13th of June 2016, this was within 2 months of us taking over management. Other appointments were arranged but canceled by yourself as we were informed that you could not attend.** - being given incorrect information regards early termination **We were informed by yourself that the start date on the lease was incorrect, we can only advise a termination date as per state on the original lease start date.** - constant phone calls asking to value the property despite complaints so the landlord could sell it, although turned out that was a lie as it went up for let as soon as I moved out. **It is up to a landlord to decide with what they would like to do with their property.** We have not had a formal complaint made by you relating to the issues you have mentioned. Should you wish to make a complaint please send an email to scarborough@reedsrains.co.uk Kind regards Reeds Rains Scarborough
5/5
It's taken a long time, having dealt with another agent for far too long !! Eventually Reeds Rains took over and from there on ,what a difference. Becky always has a smile and words of encouragement and when you're stressed and disheartened, that's exactly what you need. Thank you so much for all your help.
Thank you for the lovely review Suzanne. I know it has been a long process previously for you so I am very happy we were able to get this through to completion for you. All the best. Bekky
5/5
Rebecca Lenaghan from the Scarborough is amazing!!! So efficient and helpful. I really needed the house to sell I don’t think other than actually buy it herself she could’ve done anymore. Would recommend her all the time. Thanks xx
Hi Kim! Thank you for this! You have been a pleasure to deal with and don't think we are too far off now :) Fingers crossed things continue to run smoothly! Thanks again. Bekky
5/5
Lovely team from start to finish. Shout out for Bekky who has been there for us, throughout the selling off our property, with great enthusiasm and guidance. For Bekky nothing is a problem and now we are getting great weekly updates so we know when to chase solicitors to get the sale through. Thanks guys for making the process so easy.
Hi Leanne! I am so happy everything is falling into place for you; not long at all now until it is all completed. You know where I am if you ever need my help again. Thanks, Bekky
5/5
Stress free experience from the start with the Reeds Rains team, in particular Lydia and Maria. Every issue is taken on board and sorted right away. Excellent service. Thank you very much.
Hi Emmie, what kind words, we are always happy to help and so glad it was a stress free experience for you. Many thanks the lettings girls.
5/5
All the staff are brilliant at what they do. Becky was exceptionally helpful, her marketing and negotiating skills are amazing. We will definitely be using them again.
Thank you Jade. You are an absolute pleasure to deal with and I have everything crossed this goes through smoothly for you so you can look for a new home; I just hope we find you that dream home as well :) Thanks again. Bekky
1/5
Very few competent members of staff and have a really bad reputation in and around Scarborough in the housing industry. Avoid as a Landlord (ours has stopped using them due to their bad experience) and buckle up if your house is managed by them. Please leave us alone. They also opt'd us in for marketing emails and lost our ID photocopies more than once, this is careless in today's virtual world. Also think it's insane that they talk about clients issues on a Google review site to try and protect themselves. RR are only interested in buying and selling. Tenants are second class citizens.
5/5
When the Whitby branch closed we had concerns the staff at Scarborough would not be able to provide the same level of service we had received from Whitby. But we didn’t need to worry, Lauren, Beccy and the team have done everything possible for us. With just one more apartment to sell we can now look forward to our retirement soon!
Hi Carol, thank you for taking the time to leave a lovely review, what a journey it's been! 4 down, 1 to go. I've loved getting to know you and I'll miss our phone calls when the last flat goes as you have me in stitches every time! Thanks, Lauren.
5/5
Fantastic and professional service from everyone at the Scarborough Reeds Rains branch, and a nod to Lydia especially who went out of her way to move things along to meet the needs of my current situation, and another mention for Maria. Couldnt recommend more to anyone considering letting/buying in the local area.
Hi Chris, Thank you for such a nice review, we are always happy to help. Many Thanks Lydia & Maria.
5/5
I have viewed Many of properties through Reeds Raines Scarborough now and am just about to complete on one and have another on the way, I have dealt with Lauren Hodgson for the vast majority of these viewings and sales and can say the process was faultless, very simple and easy to communicate with throughout the whole process. I will certainly be contacting Lauren when it comes to sell my properties once renovated.
Hi Paul, thanks for the fab review! I'm eagerly waiting to see the finished products and would love to help you sell them when they are ready I'm sure they'll be great and we'll sell them in no time. Thanks, Lauren.
5/5
I bought a house back in May and WOW, what an amazing credit Daniel Thomas is to your team. Nothing was ever too much. Every query dealt with efficiently and effectively with a very professional manner. Dan’s friendly approach made the whole journey seamless and I Thankyou for that :-)
Hello Pippa, Thank you for you wonderful review. It was an absolute pleasure in helping you find your new home in your next chapter. I hope you enjoy many happy years there. If you ever need me again you know where I am. All the very best. Dan :)
5/5
Highly recommend! Lydia was really lovely and helpful every step of the way! My first time renting and she gave me all the information I needed and had us moved in only in a few weeks!
So happy to help Madison, i am glad it was an easy process for you and your partner. Thank you for the kind words. Thanks Lydia
5/5
Would highly recommend Reeds Rains they sold my house within 3 weeks of putting it on the market ! Bekky Lenghan has gone out of her way to help me and my husband making the the whole experience so much easier - Professional, friendly and helpful.
Thank you for the review Amanda. I cannot wait to get you all moved and settled into a new home! Thanks again, Bekky.
5/5
A very professional service all round. Cannot fault the dedication offered by the team. Rebecca has acted above and beyond on my behalf with chasing up any issues and keeping in touch with relevant solicitors. Highly recommed the team at Reeds Rains Scarborough, thank you again for your hard work and dedication.
Thank you ever so much for this Scott. I have to say, this one was a personal favourite of mine to sell. Such a lovely house!! I am sure we will be in touch again very soon. Thanks again. Bekky
5/5
Reeds Rains have been very professional and attentive during a protracted sale process and have actually found us 3 buyers over the last 10 months with the third actually coming through. Many thanks to the staff at Scarborough and in particular Becky 5 STARS.
Hi Darren, Thank you for this! What a rollercoaster it has been! Very happy this is all completed for you. Good luck and thank you again. Bekky
5/5
I have recently purchased a house through Reeds Rains in Scarborough. The service I received was consistently efficient and professional from the initial inquiry to the final completion. Bekky helped to make the whole process stress free and I would highly recommend their services. Thank you
Hi Gill! Thank you ever so much for this! Good luck with the property; it will be lovely when it is finished! Thanks again. Bekky
5/5
Lydia was amazing at helping me find a flat to rent. The application and process all went through very quickly and I will certainly continue to use Reeds Rains. The renting process could not be easier and is all able to be managed online. Cannot thank Lydia enough for keeping me sane on moving day!
Hi Lauren, It was a pleasure helping you, and i am always happy to help! Thank you for your Kind Words. Many Thanks and Happy New Home! Lydia
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.