★★★★★ 5/5
GoogleI have been most impressed with Zoe Panicca and her attention to detail, quick response time and her diligence. She has been thoroughly professional at all times. My job involves interviewing potential employees and I know what I look for in people that will add value to a business. Zoe is without doubt someone who adds great value to YourMove, primarily because she builds good relationships with clients. I have been most impressed. Well done YourMove and Zoe.PositiveResponsiveness, Quality, Professionalism, Value
Simon · 25 August 2021 · Your Move Darlington
★★★★★ 5/5
GoogleBecky at Reed Raines helped progress our purchase and was always there to chase-up the seller when necessary.PositiveResponsiveness, Professionalism
Susan · 25 August 2021 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you for the review Susan! Happy you have the keys now :)
Take care.
Bekky
★★★★★ 5/5
GoogleBecky and her team provided a great service all round
from initial enquiry through to completion. I would highly recommend you use them for buying or selling
your property.PositiveResponsiveness, Quality, Professionalism, Value
Martin · 25 August 2021 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Hi Martin!
Thank you for this. We got there in the end didn't we 😊 You were an absolute delight to deal with and so happy I got your property sold for you.
Best wishes.
Bekky
★★★★★ 5/5
GoogleBecky was very knowledgable and she really listened to us.
We felt from the off that we would be dealt with efficiently and honestly.
Although at the present time we were unable to proceed with our sale, as soon as another suitable property becomes available we shall be contacting Becky.PositiveProfessionalism
Elaine · 25 August 2021 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you for your kind words Elaine!
It was a pleasure to meet you and of course would love to help you in the future if necessary.
Thanks again.
Bekky
★★★★★ 5/5
GoogleRebecca Lenaghan has overseen the sale of my property in the most professional way anyone could ever wish for. Her enthusiasm and attention to detail has been exemplary, and I was given the best advice in what is traditionally a stressful experience. I can only thank her personally, and also her team for simply being the best. I would recommend anyone who is considering selling their property to speak with her, as I believe the advice you receive will be first classPositiveResponsiveness, Quality, Professionalism, Value
Geoffrey · 25 August 2021 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Geoff, thank you ever so much for this! Honestly, over the moon we got this over the finishing line for you and you really were a pleasure to deal with.
All the best
Bekky
★★★★★ 5/5
GoogleI needed a reputable and professional estate agents in Scarborough so I contacted Reeds Rains and spoke to Alex about letting my Flat through them on a fully managed service. I would very highly recommend them as they are very efficient professional and very friendly. They outlined what services they offer and was happy to get all the necessary information and I am extremely satisfied of the service. When the Flat went up on the market for rent, Molly and Alex was very helpful in the whole process. Would recommend to anybody looking for the extra special service with friendliness, Thankyou Alex and MollyPositiveResponsiveness, Quality, Professionalism, Value
Richard · 25 August 2021 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you very much for your kind words Richard and we are so glad we could help and make the process as smooth as possible for you. Wishing you all the best, Alex and Mollie
★★★★★ 5/5
GoogleReeds Rains were the most enthusiastic of the agents I spoke to before deciding to appoint them to sell my property.
Becky has been excellent throughout the process, keeping me up to date with proceedings, and speeding up all parties as necessary when things began to slow down!
No hesitation in recommending their services.PositiveResponsiveness, Quality, Professionalism, Value
Tim · 25 August 2021 · Reeds Rains, Scarborough
Agent replied · 6 February 2024
Thank you ever so much for this Tim. So glad we got this through for you.
Thanks again.
Bekky
★★★★★ 5/5
GoogleFrom the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress. Many thanks to Gem, Lucy, Lauren and colleagues for their very professional and friendly service.PositiveResponsiveness, Quality, Professionalism, Value
Elaine · 25 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 23 January 2024
Hi Elaine, Thank you so much for your lovely feedback, it was a pleasure working with you. You know where we are if you need us in the future. Many Thanks, Lucy
★★★★★ 5/5
GoogleMy husband and I very recently bought a new home with Reeds Rains and we absolutely cannot fault their service at all. All of the staff, especially Gemma, were extremely helpful and could not do enough to assist us and the sellers to get the transaction through smoothly and efficiently. At all times they were easily reachable and had time to assist us, and passed messages between us and the sellers quickly and accurately. Many thanks again from both of us for such a great job.PositiveResponsiveness, Quality, Professionalism, Value
Kim · 25 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 23 January 2024
Hi Kim, Thank you for your lovely feedback, wishing you the best of luck in your new home. Gem
★★★★★ 1/5
GoogleBy far the worst estate agents I've come across. Been moved out of a property and despite being told and in the contract the the bond will be back after 10, its been 28 days!
Still waiting for a call back that was promised over a week a go. 2nd call back actually. Would stay away from these "cowboys", happy to take money but NO customer service skills at all. Really frustrating, with a lack of customer satisfaction.
Every time you call you get the wrong person or promised a call back - which never comes. AVOID AVOID AVOIDNegativeResponsiveness, Quality, Professionalism, Value
Dave · 22 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 21 June 2024
Hi David,
I apologise if you feel the service you have received from Reeds Rains has been unsatisfactory, unfortunately, I am unable to locate your details as a tenant on our system, if you would like to contact the Reeds Rains Durham branch, we will be more than happy to help you with regards to your security deposit.
Kind Regards,
Jenny
★★★★★ 5/5
GoogleHaving used Your Move to manage my let, I can only say that I have been extremely pleased with their work, and in particular the attentiveness of staff to any issues that arise, which have always been dealt with promptly and professionally. Strongly recommended.PositiveResponsiveness, Professionalism
Richard · 22 June 2021 · Your Move Darlington
Agent replied · 21 June 2024
Dear Richard, many thanks for your kind review of the Darlington Your Move lettings team, it is much appreciated. Kind Regards, David, Manager.
★★★★★ 5/5
GoogleZoe is incredibly intuitive and professional! She helped me with the whole process and I'm very grateful that she was so kind and client orientated! Looking forward to having Your Move as the letting agents managing the house I'm renting!PositiveResponsiveness, Professionalism
Elizabeth · 22 June 2021 · Your Move Darlington
Agent replied · 21 June 2024
Many thanks for your 5 Star review of the Darlington Your Move branch Elizabeth. Thanks for taking the time, it is much appreciated. Kind Regards, David, Manager.
★★★★★ 5/5
GoogleRecently purchased our first home with the help of Danielle at Darlington branch of Your Move. Danielle couldn't have been more helpful from start to finish. Quick and clear communication. Danielle kept us informed with the latest Covid guidelines during march when we first submitted our offer. Keep in regular contact during the period the property market was closed and then was the catalyst we needed to get things moving again post lockdown.
Exceptional service start to finish and all delivered with a smile!!PositiveResponsiveness, Quality, Professionalism, Value
Shaun · 22 June 2021 · Your Move Darlington
Agent replied · 21 June 2024
Thanks Shaun for your very kind 5 star review of the Darlington Your Move branch. It is always good to receive positive comments about our service and our team. Kind Regards, David James, Manager.
★★★★★ 5/5
GoogleJust purchased a property through Your Move. Danielle was amazing throughout and was very patient due to the delays with to the recent issues across the world. Responses were always quick and efficient. Also Amy was also on hand to reply in a professional manner. I would highly recommend Danielle for a top class service. Keep up the amazing work.PositiveResponsiveness, Professionalism
Stephen · 22 June 2021 · Your Move Darlington
Agent replied · 21 June 2024
Stephen, many thanks for such a positive review about the Darlington Your Move branch and our team. It is much appreciated, kind Regards, David, Manager.
★★★★★ 5/5
GoogleBekky, was great throughout the process and helped a great deal to get us over the line.PositiveResponsiveness
Derek · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Hi Derek!
I am so happy we got there in the end! I look forward to handing over the keys :)
Take care, Bekky
★★★★★ 5/5
GoogleMollie was incredibly helpful, professional and polite during the whole process.PositiveProfessionalism
Oliver · 22 June 2021 · Reeds Rains, Scarborough
★★★★★ 5/5
GoogleI always have a fantastic experience with Bekky at reeds rains, always very attentive to my needs. Would highly recommend to others.PositiveResponsiveness, Quality, Professionalism, Value
Dane · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Thank you for the review Dane.
Always a pleasure!
Bekky
★★★★★ 5/5
GoogleI received great help and service all the way through the process from Becky she was really responsive and I would have no hesitation in recommending her to anyone who was selling a propertyPositiveResponsiveness, Quality, Professionalism
Stella · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Thank you for taking the time to leave me a review Stella.
I hope you are nice and settled in your new home!
All the best
Bekky
★★★★★ 5/5
GoogleWould highly recommend Reeds Rains . Bekky and the team were professional and efficient throughout the sale of my property and always polite and responsive to queries.PositiveResponsiveness, Quality, Professionalism, Value
Paulette · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Thank you ever so much for the review Paulette. I hope you are all settled in your new home.
Bekky
★★★★★ 5/5
GoogleWe just went with the reviews to Reeds and rains Scarborough . Special thanks for Bekky, laura, and the team behind. During this pandemic they really did well. They are responsive, and got good viewings in short period of month.I really recommend Reeds Rain Scarborough team.Well done Bekky and team.PositiveResponsiveness, Professionalism
Johnbosco · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Hi Johnbosco!
Thank you for taking the time to leave me a review. I am so happy we got this sold for you.
All the best. Bekky
★★★★★ 5/5
Google5 star service from start to finish, great customer service and always felt like we were kept in the loop throughout the whole process. Bekky looked after the sale of our house in a very professional manner. Will definitely use Reeds Rains again in the future.PositiveResponsiveness, Professionalism
Elliot · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Hi Elliot,
Thank you for the review! It has always been nice dealing with both of you. Now to find you a property!
Thanks again
Bekky
★★★★★ 5/5
GoogleBrilliant service during such difficult times. Unbelievably we had 24 viewings, several offers and a happy buyer who has now completed on the property. The level of service was exceptional, great feedback after each viewing and very helpful advice throughout the whole process. Many, many thanks to everyone at Reeds Rains Scarborough particularly Bekky. You did a tremendous job. 👍🌈PositiveResponsiveness, Quality, Professionalism, Value
Ivor · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Thank you ever so much for this Ivor!
It has certainly been a tricky year but happy we got this through for you.
Thanks again.
Bekky
★★★★★ 5/5
GoogleAlex has done a great job helping us prepare to let our property, she made what could have been stressful so much easier. The photographer also did a very professional job and I would not hesitate to recommend Reeds Rains.PositiveResponsiveness, Quality, Professionalism, Value
Susanne · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Thank you very much Susanne, it has been a pleasure dealing with you and the property. I hope you have a lovely christmas and great new year!
★★★★★ 5/5
GoogleReeds Rains was recommended to me by a friend as I was unsure whether to sell or rent a property. On calling everyone I spoke with was very helpful and informative. Both processes were fully explained to me and I decided to rent. Alex was assigned to my case and she has been a great help. Always available to answer questions and provide guidance. I have been provided with regular updates throughout. Opting for the fully managed package I have had to do very little work and felt well looked after. I'm very happy with the service so far and would happily recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
Brian · 22 June 2021 · Reeds Rains, Scarborough
Agent replied · 21 June 2024
Many thanks for your very kind words Brian. I'm sure it is the start of a great working relationship. I hope you have a great christmas and happy new year!
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