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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,635 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,501

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,096

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,496 reviews on Google only. Show every review

5/5

Google

Thanks Emily Murphy for all her help - she always returned calls and followed up as needed!

Emma · 6 February 2022 · Reeds Rains, Hull

1/5

Google

Your reply on here wont let me comment on it but I have screenshots of our conversations . It's taken you 3 months to see my review .I have rang many times so if I'm not on your records that's another fault isnt it

Julie · 6 February 2022 · Reeds Rains, Hull

Agent replied · 6 February 2024

We take customer service extremely importantly, we pride ourselves on our service we provide, indicated in many of the 5* reviews. Having checked through our systems, I cannot see your connection to Reeds Rains nor have you contacted the office previously - if you could contact the office I would be happy to assist. Kind regards, Lorna Fieldson - Lettings Manager

5/5

Google

I had a really good experience letting a flat via the Hull office. Mel was organised and professional, it all ran very smoothly.

James · 6 February 2022 · Reeds Rains, Hull

Agent replied · 6 February 2024

Thank you for your excellent review, much appreciated. We hope you are happy in your new home.

5/5

Google

Can't fault the service I have received. Especially the service received from Melanie Donaldson. She has dealt with any problems/issues I have had promptly and professionally. Would highly recommend Reeds Rain.

Sharon · 6 February 2022 · Reeds Rains, Hull

Agent replied · 6 February 2024

Thank you for your fantastic feedback and review - much appreciated. We hope you are happy in your new home.

5/5

Google

Had help from Lorna Fieldson and Karen from day one. Sorted heating and hot water emergency in a matter of days and always go out their way to help even after office is closed. First class customer service, highly recommended x Laura & Ryan x

Laura · 6 February 2022 · Reeds Rains, Hull

Agent replied · 6 February 2024

Hi Laura, Thank you very much for taking the time to provide this review and feedback - much appreciated. We hope you are very happy in your new home. Thank you for choosing Reeds Rains. Kind regards, Lorna Fieldson - Lettings Manager

5/5

Google

Excellent estate agents. Steven and Natalie very good. Rest of team also very efficient. One small point of feedback is their email system should have been sorted out asap - otherwise 5 stars

Stephen · 6 February 2022 · Reeds Rains, Hull

5/5

Google

Great friendly staff. Nothing too much trouble. Would highly recommend

Melrose · 23 January 2022 · Reeds Rains, Guisborough

5/5

Google

Very helpful. We were buying so they were not acting for us, but they were excellent. Thanks

Graham · 23 January 2022 · Reeds Rains, Guisborough

5/5

Google

Very professional service by all. Anna was excellent when we viewed, very knowledgeable and accommodating. Staff in office were also very helpful and kept in touch throughout.

Angela · 23 January 2022 · Reeds Rains, Guisborough

5/5

Google

I would recommend reed rains to anyone very efficient very professional in these difficult times special thanks to Chris who has been nothing but helpful to me throughout this sale bright and cheerful at all times also many thanks to Paul who showed me great kindness and understanding at a very upsetting time Many thanks

Nicholas · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

1/5

Google

I believe that a business as this that caters to hospitality needs in terms of housing either renting or buying should listen and be willing to help new customers. I am in pains today in a new house I rented simply because this agency is more focused on taking my money than the quality of value given. First impressions go a long way, and reed rains has not given a good first impression regarding landlords, house agents in the UK in regards to visitors, international students coming to the UK for the first time. I was made to pay 6 months rent upfront simply because it’s my first time in the uk and hence can’t have a previous Landlord. I am highly dissatisfied as the staff that handed me my keys was unbothered about my welfare and concerns regarding the fixtures in the apartment. There was nobody to give me a tour or brief about how to live and use Morden fixtures in the house I.e heating controls and door security , security alarms and codes. This is unprofessional as anyone could get hurt using trial and error methods to figure out how electrical equipments work in a new home and I hope this is addressed by the management.

Mark · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

1/5

Google

My husband rented an apartment with your services exactly a week ago and was asked to pay 6months rents upfront against the norm of a monthly payment just because he does not have any reference. After paying that much, most of the appliances in the house is not working, no one has come to give him a tour on how to operate the appliances in the house. A good number of the bulb in the house is dead, he has sent a mail to that effect backing it up with pictures along with the checklist but he has not be replied or the problem fix. The staff are very unprofessional with zero customer service and interpersonal relationship. I won’t recommend their services to anyone especially first timers or visitors in the UK because they are just concerned about their money and not the satisfaction of their customers.

Lush · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.

EA Masters by year, 2021 to 2025

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

Reviews may appear on more than one platform.

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