3/5
GoogleStaff are friendly but hard to get information from, if you can get a hold of them at all.
Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more
★★★★★
4,635 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,096
Reviews on Trustpilot
Business-wide
Our offices
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
- Your Move & Reeds Rains Rogers Stewart Durham83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ2,250 reviews · 275 on Google (4.6)91 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX2,072 reviews · 0 on Google73 in the last 90 days
- Reeds Rains, Scarborough16 Aberdeen Walk, YO11 1XP387 reviews · 381 on Google (4.6)18 in the last 90 days
- Your Move Darlington3 Deuchars Court, Duke Street, DL3 7RU360 reviews · 360 on Google (4.6)20 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)Unit 3, Harper Parade, TS18 5EQ336 reviews · 336 on Google (4.9)22 in the last 90 days
- Reeds Rains, Hull508 Holderness Road, HU9 3DS331 reviews · 331 on Google (4.5)14 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)114 Trimdon Avenue Shopping Parade, TS5 8SB280 reviews · 263 on Google (4.7)27 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Durham City83 New Elvet, DH1 3AQ255 reviews · 252 on Google (4.6)0 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)114 Trimdon Avenue, Shopping Parade, Acklam, Middlesbrough, TS5 8SB, TS5 8SB245 reviews · 245 on Google (4.8)27 in the last 90 days
- Reeds Rains, Guisborough10-12 Market Place, TS14 6HF115 reviews · 110 on Google (4.8)3 in the last 90 days
- Reeds Rains Bridlington37 Quay Road, YO15 2AR7 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 2,496 reviews on Google only. Show every review
Google5/5
GoogleGreat Service, Zoe was extremely helpful and always on hand.
5/5
GoogleA very good and helpful staff I would like to Thank Zoe Panicca for her support Highly recommended
5/5
GoogleJust let my house out with your move Alex kept me informed every step of the way very professional highly recommended
5/5
GoogleI found a property that was perfect for me through your move, I dealt with Zoe and she was brilliant from start to finish. Highly recommend.
5/5
GoogleHad a good experience with moving into my new house, Alex was amazing from the start! So fast and so much less stress.
1/5
GoogleAvoid! Reported a number of problems including a collapsed floorboard during our check-in. These issues were still unfixed when we moved out 3 years later. They had the cheek to take us through adjudication for our deposit (we got the full deposit back) which took 3 months. Avoid at all costs!
5/5
GooglePhil Johnson could not have been more helpful over recent weeks in helping to arrange repairs to the boiler in my rented property. Prompt, efficient and cheerful service - many thanks.
5/5
GoogleI have been in one of Your Moves rental properties for over 2 years. Not one issue and always go the extra mile to help there customers. I would 100% recommend them to anyone looking for a property.
5/5
GoogleI just wanted to say I was very impressed by the service I received from Zoe at your move. She was efficient and competent throughout the whole process of finding our home. Not to mention reassuring I would highly recommend Your Move.
5/5
GoogleI have just secured my rented property with rightmove and I just wanted to express that Zoe was amazing , she's very professional ,driven and helpful and went above and beyond to help me in my process .... thanks again Zoe . I highly recommend using right move the agents are amazing and kind . Great job girls keep up good work . Ross..
5/5
GoogleAndrea is always very professional, efficient and friendly when any problems or maintenance issues crop up at our rented property. It makes life so much easier knowing that such great support is just a phone call away. Thank you.
5/5
GoogleI am deeply grateful to Zoe Panica , who helped us throughout rent process as well as with any issue we've had. Also, many thanks to Phil Johnson for his kindness and willingness to repair all that this property has needed. They, both are excellent professionals.
5/5
GoogleI have been in touch with Andrea at yourmove since the past 2 years and she has ensured that I have had no reason to complain. She is so prompt and efficient that it is a pleasure to do business with the team at yourmove. I do hope they maintain this level of customer satisfaction always.
5/5
GoogleThroughout our move we were dealing with Zoe and she was the best estate agent we could have hoped for. Everything was quick and easy, with a smooth transition between the landlord and ourselves. Zoe’s responses were incredibly timely and always exactly what was required. Great customer service and a pleasure to have dealt with.
5/5
GoogleAs a landlord, who no longer lives in the same town as her property, I have complete trust in this agency to look after both my interests and that of my tenant. Lindsay in particular has been excellent recently with an issue, working through a solution which satisfies both parties and keeping me informed at every step. However, all staff are attentive and extremely helpful.
5/5
GoogleAs refugee landlord with multiple properties from Think Property I expected the worst but service from ex Think staff has been exceptional and I am now a happy customer of Your Move. Fortunately we have arranged to get around the dreaded central office in managing my property for most things! Two years on from the review above, I want to express my thanks to Andrea Godfrey in particular, along with the rest of the team, for making my life as a landlord of 20 properties in Darlington so easy. I have been a landlord for 12 years now and never before have things been so well managed by an agent - and I have seen a lot of agents in my time! Thank you and well done!
1/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Hello Claire, I'm sorry to see your review, customer service is of paramount importance to us. Please can you send me an email at: Scarborough@Reedsrains.co.uk or call: 01723 365335 as we are keen to find out why you have left us a 1 star review. Kind regards, Reeds Rains, Scarborough
5/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Thank you for the 5 star review Bethany! I hope you are all settled in your new home! All the best, Annalise
3/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Good morning Paul, I am sorry to see you have rated us with 1 star. I know you completed on your property yesterday; unfortunately completion day can be a very stressful time. At the time we spoke, the vendor's solicitor had not authorised key release however we phoned them to check this and they confirmed we were able to do so. Unfortunately, the vendor had not dropped the keys off at this time. We had advised the vendor previously that it is preferable to have the keys at our office in the morning in the event that completion takes place earlier in the day however this is of course something that is out of our control and we have to wait until the vendor drops them off in order to release them. Furthermore, I am glad you are now moved into your new home and we hope you will be very happy there. Of course, should you wish to discuss anything further, please do not hesitate to contact me. Kind Regards Clark Morton Branch Manager
4/5
GoogleVery professional
Agent replied · 6 February 2024
Thank you Alan!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
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Questions about Your Move & Reeds Rains Rogers Stewart
Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?
Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.
Where are the Your Move & Reeds Rains Rogers Stewart offices?
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
- Bridlington: 37 Quay Road, Bridlington, YO15 2AR
- Darlington: 3 Deuchars Court, Duke Street, Darlington, DL3 7RU
- Durham: 83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
- Durham City: 83 New Elvet, Durham City, DH1 3AQ
- Guisborough: 10-12 Market Place, Guisborough, TS14 6HF
- Hull: 508 Holderness Road, Hull, East Yorkshire, HU9 3DS
- Middlesbrough (114 Trimdon Avenue Shopping Parade): 114 Trimdon Avenue Shopping Parade, Middlesbrough, TS5 8SB
- Middlesbrough (114 Trimdon Avenue): 114 Trimdon Avenue, Shopping Parade, Acklam, Middlesbrough, TS5 8SB, TS5 8SB
- Scarborough: 16 Aberdeen Walk, Scarborough, North Yorkshire, YO11 1XP
- Stockton on Tees (Unit 3): Unit 3, Harper Parade, Stockton on Tees, TS18 5EQ
- Stockton-on-Tees (11 Silver Street): 11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX
Has Your Move & Reeds Rains Rogers Stewart won any awards?
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
