1/5
Shocking company , plenty problems reported nothing every was sorted , they took an extra months rent even though we moved out , and are holding our deposit 1 month after being moved out . Disgraceful.

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4,635 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,096
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Showing 2,496 reviews on Google only. Show every review
1/5
Shocking company , plenty problems reported nothing every was sorted , they took an extra months rent even though we moved out , and are holding our deposit 1 month after being moved out . Disgraceful.
5/5
Really stressful time moving home but was made a lot easier with the help of Paige Hugillπ extremely efficient and couldnβt do enough to help . β¦
Hi Glen, thank you for your review. Zeta Pinchbeck Operations Manager Darlington
5/5
I had the pleasure of working with Andrea, an exceptional letting agent, a few years ago. I regret not writing this review earlier, but at that time, I didn't have any basis for comparison. Now, having experienced other letting agents, I can confidently say that Andrea's service was truly outstanding. From the beginning, Andrea displayed professionalism and expertise. She took the time to understand my rental preferences and needs, ensuring the properties she presented were an excellent match. What sets Andrea apart is her exceptional communication. She was prompt in responding to my inquiries and kept me informed throughout the process. Now, reflecting on my experience with other agents, I realize the value of her responsiveness and transparency. To sum it up, Andrea is an exceptional letting agent. I wish I had written this review earlier, but now I can confidently say that her service stands above the rest. If you're looking for a dedicated, knowledgeable, and reliable professional, I highly recommend Andrea. Her unmatched service made my rental experience truly exceptional.
Good Afternoon, thank you for taking the time to leave such a positive review it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager Your Move Darlington
5/5
Jay Lee in Scarborough was very kind understanding and helpful !
Hi Stephen, that is such a lovely thing to say. Many thanks for the review. Zeta Pinchbeck Operations Manager
1/5
Rating only, no written review.
Dear Lilachu I am sorry that you have left us a one-star review. Your feedback is important to us, please feel free to reach out to me directly to learn more about how our service has fallen short of your expectations. Steven Goforth
5/5
Very good Service, particularly Deya Taher, she was polite, professional and helpful. Thank you
Good Afternoon Christopher, thank you so much for such a positive review, we love to hear when a staff member has gone above and beyond. Kindest Regards Zeta Pinchbeck Operations Manager Reeds Rains Hull
5/5
Claire and Adam were amazing! Claire helped us through out the process of getting our first home and helped with any questions we had and guided us through everything. Adam was also there to help with anything if Claire was unavailable and all the team were lovely.
Hi Reece, we love to hear that Claire, Adam and the lettings team at Hull provided you with a great service. Many thanks for the kind review. Zeta Pinchbeck Operations Manager Reeds Rains Hull
5/5
Rating only, no written review.
5/5
We've recently let a property through Reeds Rains Middlesbrough branch. Jayne and the rest of the team was amazing throughout the process. They've guided us well and kept us up to date from start to finish.
Hi Kristine, thank you for taking the time to leave a review it is appreciated. Zeta Pinchbeck Operations Manager Reeds Rains Middlesbrough
5/5
I went to view a property on 24/04/23 and the communication from Jayne before and after, and the kindness and help from Ted, who was at the property to show me around, was excellent. Both are a credit to the company. Highly recommend Reeds Rains to anybody. Thank you.
5/5
Easy to use
5/5
Thank you Paige Huggill for all your help with our tenancy. So helpful and quick to reply when contacted.
1/5
Very Very disappointed with the way they work don't consider people who are on benefits prejudice I think I have been a private tenant for years and never missed my rent or damaged a property
5/5
Big thank you to Jayne & Christine for the excellent customer service, guidance, and support I have received during a difficult time following the sad loss of our mum and managing her property. I would recommend your service at Reeds in Acklam to all my friends,family, and local neighbourhood. Kind regards, John
4/5
Very professional in there work
5/5
Fantastic customer service and really friendly staff.
5/5
Friendly helpful service. This branch has been brilliant during my purchase of a property.
Hi Steve, Thank you for your kind words. Its been a pleasure to work with you and we are happy to offer you continued support for your purchase. Thanks, Deb and Hannah
5/5
Thanks to the team at Your Move Darlington for helping me with my move
5/5
Liam dealt with my tenancy brilliantly, he was really helpful and a really nice guy
5/5
Liam Wright was highly proactive in finding a tenant for my property and did a great job getting the right tenant in a short period of time. Excellent communication throughout the entire process with a pragmatic approach to solving any issues that arose. Liam proved himself to be a trustworthy partner always delivering on his word. Look forward to working together moving forward and highly recommend to any Landlord looking for a reliable and friendly property agent.
5/5
All of the team at Your Move Darlington have been outstanding in my recent move. Thank you to Fiona and Stacey for accommodating my viewings and handover. Special shout out to Liam who has been extremely helpful throughout, even replying to messages on an evening and a weekend! Top class service all round. Canβt recommend them highly enough. Many, many thanks.
5/5
Could not thank Clark enough for his professionalism throughout my house sale even when things got a bit stressful he was supportive and understanding the whole time. Clark is an asset to Reeds Rains Scarborough 5 star service all the way. Thank you Clark
2/5
Some of the staff could use some training in conversing with people not a great experience with the holderness road branch
1/5
DO NOT USE. MANAGER IS A PERSISTENT LIAR, IS ARROGANT, VERY RUDE AND THREATENING. DISREGARDS YOUR INSTRUCTIONS. I WOULD NOT RECOMMEND AND WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE. NOT WORTH ONE STAR.
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.