Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,635 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,635 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,096
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Showing 2,496 reviews on Google only. Show every review
5/5
GoogleHad a brilliant experience with reeds rains Durham. Jordan was so helpful all the way through the process she was very professional, kind and very supportive. Thank you
Hi Jamie Thank you for the kind review really appreciated and great to hear that you had a brilliant experience with Jordan and the Reeds Rains Durham team. Many thanks Zeta Operations Manager
5/5
GoogleJordan was extremely helpful. A very efficient and friendly lady, she helped my son find his first home and made the entire process straight forward in what can often be a minefield for a first time buyer. I would recommend her every time.
Hi Louise that is great to hear that you would recommend Jordan and Reeds Rains Durham. Many thanks for the kind review. Zeta Operations Manager
5/5
GoogleReed Rains were excellent in supporting us through our recent purchase. Deb was an absolute star keeping us informed and resolving any issues quickly. We couldn't have had anyone better to take us through the purchase.
Hi Paul thank you for taking the time to leave a review, great to hear that Deb and the team in Durham assisted you with your purchase and everything went well. Kindest regards Zeta Operations Manager
5/5
GoogleJordan dealt with my house purchase and she was great! Everything went smoothly and the sale completion came through quickly and easily. She was really lovely right from when I booked the appointment to view. Would recommend this estate agent and particularly Jordan, thank you for all your help!
Hi Jennifer Thank you for your review, so glad to hear everything went smoothly with your house purchase I hope you have now settled into your new home. Kindest regards Zeta Operation Manager
1/5
GoogleLiam Wright is the most unprofessional estate agent any business person should ever deal with... He is very unprofessional, rude, and lack competence. I booked appointment to view a property and had to travel 6hrs round trip without your move properly following up the appointment. First an appointment was booked on a house that was already sold and secondly this property in Middlesbrough which they totally don't have access or control over. I will never have anything or let anyone I know or don't know have anything to do with such a very unprofessional company that lack professionalism. Your customer or client is your business the moment you loose one you have lost 1m because you don't know the will power of the customer you treated wrongly. This 21st century Your Move having such incompetent staffs to deal with business minded people is so disgusting. Worse estate agent in United Kingdom is Your Move Darlington branch with the likes of Liam the branch should be closed down. He is racist.
Good morning, it is important we respond to all of our reviews. Firstly, the viewing was confirmed with the person living in the property and they were not there to accompany you. At this point, as was made clear, we have no other access into this property on the day. I can only apologise for this. You have received a complaints procedure and we anticipate your response. To make it clear, whilst you are unhappy, I refute any defamatory remarks you have made within this review and strongly ask you to consider these prior to any action been taken. Zeta Pinchbeck, Operations Manager.
5/5
GoogleI always know that if I talk to Andrea, my letting agent, that the issue will be resolved or question answered with efficiency and thoughtfulness. I've been renting with Your Move for 3 years and Andrea has been there for me the whole time. She always keeps me fully informed and genuinely cares about my experience.
Hi Janie, Thank you for leaving such a positive review for Andrea it is appreciated and good to hear when a customer is happy with the service provided. Kindest Regards Zeta Pinchbeck Operations Manager
5/5
GoogleBig thank you to Lauren and Jay Lee in particular for their friendly support and expert advice. No hesitation in recommending them
Hi Dirk, Thank you for your kind review, it's great to hear when customers are happy with the service provided. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleI cant thank enough Jay Lee for being there and updated me this whole time of purchasing my first house. Shes been so eager to help out and even console me when i was about to give up. Thank u so much ❤️🙏🏻
Hi Maria, thank you very much for your review, its was lovely to have met you. Hope your are very happy with your new home. Jay
5/5
GoogleI bought my home with Reeds Rains in Scarborough in April of this year. I would happily recommend the Estate Agents, and received an excellent service from Jay Lee, who dealt with my queries quickly and efficiently. Very happy 😊 …
Hi Linda thank you for your kind review it is appreciated and great to hear that you received a great service from Jay and the team in Reeds Rains Scarborough, I hope you have settled into your new home. Kindest regards Zeta Operations Manager
5/5
GoogleJay Lee was our contact at the Reeds Rains Scarborough office. We had previously found many Estate Agents in the area really "couldn't be bothered". Jay, honestly is a credit to the company. She constantly went the extra mile for us to the point of helping us "out of hours". Thanks Jay and we really appreciate the help you gave us. Geoff and Shirley
Hi Geoff and Shirley, thank you for your kind review it really is appreciated and great that you have taken the time. Kindest regards Zeta
5/5
GoogleRating only, no written review.
3/5
GoogleAdams and Fern were very helpful. Their customer service was top-notch.
Hi Emmanuel thank you for your kind review. Regards Zeta Pinchbeck Operations Manager
5/5
GoogleWe sold our property in less than 4 weeks with the help of Steven and Karen. Helped from start to finish and made the process easy.
Hi Dave thank you for taking the time to leave a review, great to hear you were pleased with the service from Steve, Karen and the team in Durham. Kindest regards Zeta Operations Manager
5/5
GoogleI have had positive and lovely experience with the staff as they were all very helpful in providing service.
Many thanks for leaving a google review it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleI would highly recommend Reeds Rains. The service is efficient, friendly and professional and they sold my house swiftly and smoothly. They worked round my schedule and ensured my house was able to put back on the market quickly after leaving a previous agent. They provided me with robust and realistic advice regarding the sale of my house.
Hi Lauren, thank you so much for the taking the time to leave such a positive review it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleReeds Rains were amazing in helping with the sale of our property. The team have exceptional customer service skills and you can always get in touch with them to help with any queries. They kept us up to date with what was happening with our sale. Andrea and Sue were extremely helpful and friendly and made our sale enjoyable. Would definitely recommend.
Hi Lauren, thank you for the google review it is appreciated and great to hear when a customer is satisfied. Many thanks once again. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleWe had a wonderful experience working with Fiona Sheach(Letting negotiator) of Your-move-darlington. She supported us all along the way. She explained the gray areas and helped us in completing the process successfully.
Good Afternoon, Thank you so much for taking the time to leave a review it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
1/5
GoogleNot a pleasant, straight forward or at all satisfactory experience with Your Move in Darlington and typical of what you can expect from the vast majority of estate agents in my extensive experiences. This agent does the very least amount of work for the maximum fee and expects the client to chase them up for progress (often!) with little intervention to ascertain what's going on along the chain and report back and quick enough to pass the responsibility on to and blame others involved when it comes to delays leading to completion! Really annoyed with this estate agents attitude and the lack of progress made until due pressure was applied, which as a client should never have been necessary in the first place and prolonged the completion of the sale by several weeks by failing to manage the chain or communicate adequately with all those involved. Incompetent, obnoxious, arrogant, ignorant and unprofessional staff at almost all levels with the single exception of the initial valuer and would not recommend them at all, leaving the remaining option of then having to choose the best of a bad bunch, good luck there and you've been warned! Not a profession in any sense of the word, more like a racket! This is not a matter for further discussion (David James) but a reflection of my experience for potential customers to heed!
Hi Mr McNaughton, i am sorry you have not been satisfied with our service, customer satisfaction is very important to us here at Your Move. We aim to keep all customers fully informed at every stage of a sale and i know that there were a number of properties and parties in this chain which caused some delay in completion. However, if you would like to discuss this with me personally i will look into it further, you can e-mail me at darlington@your-move.co.uk or call on 01325 384633. David James, Manager.
5/5
GoogleJay Lee has been incredibly understanding and helpful for a first time buyer, I would highly recommend her 😊 …
Hi Lexi Thank you for taking the time to leave a great review about Jay it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleThanks to Clark, Lauren and all the team at Reeds Rains for their professionalism in dealing with the sale of our late fathers property in Scarborough.
Good Afternoon Mr Robson, thank you for a great review of the service provided by our team at the Scarborough branch it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleGreat service from Lauren, Max and the team at Scarborough; thank you so much! Thoroughly professional, with a personal touch from start to finish - and they went the extra mile in ensuring all parties were happy. I couldn’t ask for anything more :-)
Hi Mark thank you so much for taking the time to leave a great review of the team at Scarborough it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleGreat service. This was my first time renting on the private market and Adam Scarvaci and the Reeds Rains team were incredibly kind, patient, and informative. Would highly recommend.
Hi Ben Thank you for taking the time to leave us a very positive google review it is appreciated and great for the team. Many thanks Zeta Pinchbeck Operations Manager Reeds Rains
5/5
GoogleRating only, no written review.
Many thanks Liam. Kindest regards Zeta Pinchbeck Operations Manager
5/5
GoogleI’ve recently just moved into a property let be reeds rains and we were dealing with Sarah, she has been the best person when speaking about the house and she has made everything so quick and easy for us. She has been so helpful she is so very pleasant when speaking to her and nothing is any trouble for her. I would definitely recommend going with reeds rains and also dealing with Sarah but all of the team have been so lovely and helpful when getting through to them.
Hi Abigail Thank you for leaving a really positive review about the service provided by Sarah and the team in Durham. Regards Zeta Pinchbeck Operations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,250 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,072.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
