5/5
Had a great service from the Stockton branch. Andrea was always very responsive and helpful.
Agent replied Β· 23 January 2024
Thank you David, we wish you good luck with everything.

Trusted Agent profile Β· North Yorkshire and East Yorkshire
Verified
β β β β β
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Showing 2,496 reviews on Google only. Show every review
5/5
Had a great service from the Stockton branch. Andrea was always very responsive and helpful.
Thank you David, we wish you good luck with everything.
5/5
All the staff at Reeds Rains have been so helpful trying to assist me in finding my first home. Abbie and the office truly care about all your requirements and needs and have gone above and beyond for me. 10/10 service
5/5
The staff at Reeds and Rains bent over backwards to help me prepare my property for rent, they kept me informed about absolutely everything via emails and telephone so I wasnβt left wondering how things were progressing, they are very prompt with arranging lots of viewings, the turnaround was very quick. Would highly recommend.
5/5
Abbie, Andrea & Sue worked meticulously to oversee our entire move. From viewings through to completion, the team went above and beyond to make a stressful time that little bit easier for us. Sell your house through Reeds, you won't regret it. Best wishes from the Scottish Highlands.
5/5
Recently bought an apartment through Reeds Rains Hartburn office. Impressed with their professional service - from making my offer through to completion. Andrea was a delight to deal with. She was always available to answer queries and even when things became tricky (both Solicitors disagreeing on technical aspects) she kept the sale firmly on track by working very closely with me and the vendor. I would highly recommend them whether you're looking to sell or buy a property in the local area.
Thank you for the lovely review Deepak, we look forward to working with you again in the near future.
5/5
Deb and Gemma both provided excellent service, informative and friendly to approach, look forward for next venture soon with Reeds Rains Durham
Thank you Tara for your kind review, we look forward to working with you again soon, Many Thanks, Jenny
5/5
Sarah was fantastic and amazing and went above and beyond to help and even stayed late to give me keys after a long journey. Very nice.
Thank you for taking the time to leave a kind review, I am so pleased you had a positive experience with Sarah. We hope you are settling into your new home! Many Thanks, Jenny
1/5
Finally at the end of a very long dispute after they wrongly claimed for redecoration due to marks caused by damp, fleas in the house when my animals have never had a single flea on them and damage that existed prior to my tennacy. It was obviously all thrown out by the dispute service. Constantly get calls and messages from them requesting access to a house under their control when I moved out months ago. Even got an email saying I was a lead tennant in a property in middlesbourgh when Ive never lived in my life! Allowed me to live in a property where the central heating didnt work throughout the winter months. Only got a message saying they were coming to quote for repairs after id finally moved out!
I am sorry you feel you have had a negative experience with us, I understand that the dispute process is lengthy and can be frustrating. We have tried to reach out to you to discuss your points made and should you wish to contact me directly please don't hesitate to do so on: jenny.gledhill@reedsrains.co.uk. Many Thanks Jenny
5/5
I really cannot thank the team at Reeds Rains (Durham) enough for their help, support, care and understanding in recent months! In particular Sarah Maddison, for calling me back when a property I'd previously applied for became available again (that couple of minutes on the phone, honestly, was like 6-months' worth of stress, great uncertainty, just awfulness in general π being lifted off my shoulders!), then looking after my tenancy application/referencing/everything involved from start to finish, making me feel reassured and at ease as much as possible through that process. Warm, patient, clear in communication, a good listener, I really couldn't ask for more. Thank you so much again Sarah! π Each and every time I have called the Durham office thus far, the service received has been excellent - and I must thank Gemma (Wayman) for also being very kind, helpful and sympathetic when speaking with me in the earlier weeks and months of my property search this summer/autumn, remembering me when I rang back up after a gap of several weeks (these things mean a lot! π) as well as Charlene, Jen and Tony (with apologies for any mis-spelt names!) for all their assistance recently - very much appreciated! ππ»
Thank you Neal for taking time out to write such a kind and positive review about the team, we are so pleased everything worked out for you and we found you your next home, we hope you are settling in and if you need anything you know where to find us. Many Thanks, Jenny
5/5
Andrea and the rest of the team work incredibly hard to meet the needs of the tenants and landlords in a friendly and effective manner. They manage the properties like they were their own and treat their tenants with the care and warmth as they would with an extended family.
1/5
Rating only, no written review.
Dear S, it seems we have no record of you on any of our data bases. If you would be so kind to call the office on 0191 384 1222 to discuss the reasoning behind your negative review. Or alternatively email me directly tony.hunter2@reedsrains.co.uk Kind Regards, Tony Hunter - Residential Sales Manager
5/5
Sarah was very helpful!! Totally recommended
Thank you for your comments! Sarah
5/5
I purchased a house through reeds reins and would just like to say how helpful and friendly deb was assisting us through the purchase thankyou
Thank you Ashleigh for your kind comments, its been great to work along side you with your purchase. Deb
5/5
Great service from start to finish. Kept me well informed with everything to do with the property and so professional. Love my new home. Thanks Sarah, Megan and the team! :)
Thank you for your kind comments, good luck in your new home! From the lettings team!
1/5
If you are looking for rental property put them last option.. otherwise you will be insulted too much. Fake photos in RightMove as well Zoopla β¦ I went for viewing,, everything was different from the photos Moreover , I just requested ( employee name was Sara) a help to charge my phone until will finish the discussion she refused..with rude response.
5/5
Andrea was amazing she knew how desperate I was to get my maintenance issues sorted out and so she pulled out all the stops and made me feel at ease and resolved my issues to the best of her ability so thank you Andrea.
Thank you so much for your kind review, I am glad you have had a good experience with Andrea in our property management team and we hope you are settled in to your new home. Many Thanks, Jenny Gledhill, Lettings Manager.
5/5
I can not thank Jordan at Reeds Rains enough for being so helpful, always giving updates, very friendly and great communication. Massive thank you for your constant support and help throughout the process.
Hi Ellie thank you so much for taking the time to leave a review. Kindest regards Zeta
5/5
Had a brilliant experience with reeds rains Durham. Jordan was so helpful all the way through the process she was very professional, kind and very supportive. Thank you
Hi Jamie Thank you for the kind review really appreciated and great to hear that you had a brilliant experience with Jordan and the Reeds Rains Durham team. Many thanks Zeta Operations Manager
5/5
Gemma, was so professional and friendly when dealing with my house let. Nothing was any trouble, a great asset to the Reeds Rains team. Thank you.
Thank you for your kind words about Gemma, we are grateful for you business & hope to work with you again soon. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
The team at Reeds Rains Durham are outstanding. They offer a high quality, professional and friendly service and always go above and beyond. I can't thank them enough for their ongoing support.
Thank you for your comments Jeremy, its been a pleasure working with you. Reeds Rains Durham
5/5
Jordan was extremely helpful. A very efficient and friendly lady, she helped my son find his first home and made the entire process straight forward in what can often be a minefield for a first time buyer. I would recommend her every time.
Hi Louise that is great to hear that you would recommend Jordan and Reeds Rains Durham. Many thanks for the kind review. Zeta Operations Manager
5/5
Excellent experience buying with Reeds Rains. Deborah was our main point of contact who was always happy to help with the smallest of queerly and kept brilliant communications with us! Thank you again!
Emily, Thank you for the kind review really appreciated and great to hear that you had a brilliant experience with Debs and the Reeds Rains Durham team. Many thanks Tony Residential Sales Manager
5/5
I really cannot thank the team at Reeds Rains (Durham) enough for their help, support, care and understanding in recent months! In particular Sarah Maddison, for calling me back when a property I'd previously applied for became available again (that couple of minutes on the phone, honestly, was like 6-months' worth of stress, great uncertainty, just awfulness in general π being lifted off my shoulders!), then looking after my tenancy application/referencing/everything involved from start to finish, making me feel reassured and at ease as much as possible through that process. Warm, patient, clear in communication, a good listener, I really couldn't ask for more. Thank you so much again Sarah! π Each and every time I have called the Durham office thus far, the service received has been excellent - and I must thank Gemma (Wayman) for also being very kind, helpful and sympathetic when speaking with me in the earlier weeks and months of my property search this summer/autumn, remembering me when I rang back up after a gap of several weeks (these things mean a lot! π) as well as Charlene, Jen and Tony (with apologies for any mis-spelt names!) for all their assistance recently - very much appreciated! ππ»
Thank you Neal for taking time out to write such a kind and positive review about the team, we are so pleased everything worked out for you and we found you your next home, we hope you are settling in and if you need anything you know where to find us. Many Thanks, Jenny
5/5
Reed Rains were excellent in supporting us through our recent purchase. Deb was an absolute star keeping us informed and resolving any issues quickly. We couldn't have had anyone better to take us through the purchase.
Hi Paul thank you for taking the time to leave a review, great to hear that Deb and the team in Durham assisted you with your purchase and everything went well. Kindest regards Zeta Operations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.