Trusted Agent profile · North Yorkshire and East Yorkshire

Verified

Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,637 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,637 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,502

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,097

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,497 reviews on Google only. Show every review

5/5

Google

I have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !

Charlotte · 28 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 22 November 2024

Dear Jessica, Thank you for your Five Star review, we always appreciate clients taking the time to comment on our service. If you need us in the future do not hesitate to contact us. Kind regards Tony and the Team.

5/5

Google

The support from the Guisbrough branch is amazing! No question is a silly question and you are supported every step of the way. This is the only estate agents I feel happy ever going through. Thank you for all your hard work!

Emily · 24 December 2023 · Reeds Rains, Guisborough

Agent replied · 23 January 2024

Thank you so much for your very kind review Emily, we really de appreciate this, any time we can help just give us a call, kindest regards the Guisborough team.

5/5

Google

We cannot give a high enough review for Andrea and the team at Reeds Raines, Hartburn. Andrea’s help with our recent purchase went way above what would normally be expected, she is a credit to the Company

Val · 24 December 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

1/5

Google

Terrible ,,, put wrong sign up on house saying to let.not to buy ,, never got feedback ,, would NEVER EVER recommend this company stay clear

Alison · 24 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 23 January 2024

Dear Alison, I am sorry you were disappointed with our service but we have no details on our system of a Alison Atkinson. We would very much like it if you could call into our office or ring me directly on 0191 3841222 to discuss your review. Kindest Regards Tony Hunter

5/5

Google

Sarah was our letting agent and she was absolutely outstanding from the beginning, she organised viewing and followed up our emails promptly, also took care of contracts; all very simple and signed online. I highly recommend Reeds Rains to anyone looking to rent, I hope in the near future I could have their guidance to buy a property as well. Sending special thanks to Sarah ( you are definitely 5 stars!! )

Beatriz · 24 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 23 January 2024

Thank you Beatriz, your words are so kind & thoughtful, yes please do come back to us when you are looking to make the next step in buying a home & we would love to help, in the mean time we hope you are happy in your new home! Many Thanks, Jenny Gledhill, Lettings Manager

5/5

Google

I have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !

Jessica · 24 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 23 January 2024

Dear Jessica, Thank you for your Five Star review, we always appreciate clients taking the time to comment on our service. If you need us in the future do not hesitate to contact us. Kind regards Tony and the Team.

5/5

Google

Excellant service. I have been genuinely impressed with the team at Reeds Rains Durham. They have been prompt in getting back to me with calls and emails and despite living abroad the process has been pretty smooth sailing. They have went the extra mile helping me out with gathering my mail and doing my meter readings, which they simply didn't have to but helped me out immensely, given my situation. I've found them professional and helpful, which was a godsend following a poor experience I had at another big chain agent in Durham. A special mention to Tony, Debs and Jordan :) I would highly recommend the team.

Clair · 24 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 22 November 2024

Thank you so much for your kind words Claire

5/5

Google

Deb and Gemma both provided excellent service, informative and friendly to approach, look forward for next venture soon with Reeds Rains Durham

Tara · 14 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 8 November 2024

Thank you Tara for your kind review, we look forward to working with you again soon, Many Thanks, Jenny

1/5

Google

Finally at the end of a very long dispute after they wrongly claimed for redecoration due to marks caused by damp, fleas in the house when my animals have never had a single flea on them and damage that existed prior to my tennacy. It was obviously all thrown out by the dispute service. Constantly get calls and messages from them requesting access to a house under their control when I moved out months ago. Even got an email saying I was a lead tennant in a property in middlesbourgh when Ive never lived in my life! Allowed me to live in a property where the central heating didnt work throughout the winter months. Only got a message saying they were coming to quote for repairs after id finally moved out!

Elliot · 14 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 8 November 2024

I am sorry you feel you have had a negative experience with us, I understand that the dispute process is lengthy and can be frustrating. We have tried to reach out to you to discuss your points made and should you wish to contact me directly please don't hesitate to do so on: jenny.gledhill@reedsrains.co.uk. Many Thanks Jenny

5/5

Google

Sarah was our letting agent and she was absolutely outstanding from the beginning, she organised viewing and followed up our emails promptly, also took care of contracts; all very simple and signed online. I highly recommend Reeds Rains to anyone looking to rent, I hope in the near future I could have their guidance to buy a property as well. Sending special thanks to Sarah ( you are definitely 5 stars!! )

Beatriz · 14 December 2023 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 8 November 2024

Thank you Beatriz, your words are so kind & thoughtful, yes please do come back to us when you are looking to make the next step in buying a home & we would love to help, in the mean time we hope you are happy in your new home! Many Thanks, Jenny Gledhill, Lettings Manager

1/5

Google

Terrible customer service

David · 10 December 2023 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)

Agent replied · 9 December 2024

Hi Mr Talbot Reeds Rains Middlesbrough has no record of you on our CRM and you have provided no detail with your review, please contact zeta.pinchbeck@reedsrains.co.uk and I will be happy to look into this matter for you.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.

EA Masters by year, 2021 to 2025

Source: EA Masters winners lists, as published, linked by year.

Want Reeds Rains, to help?

Send Reeds Rains, a message.

What do you need help with?

Reeds Rains, will use your details to contact you about this. See our privacy notice.

Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent