5/5
GoogleRating only, no written review.
Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more
★★★★★
4,637 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,637 reviews on four platforms, rated 4.2 out of 5 overall.
2,502
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Our offices
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
- Your Move & Reeds Rains Rogers Stewart Durham83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ2,251 reviews · 275 on Google (4.6)92 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX2,073 reviews · 0 on Google74 in the last 90 days
- Reeds Rains, Scarborough16 Aberdeen Walk, YO11 1XP387 reviews · 381 on Google (4.6)17 in the last 90 days
- Your Move Darlington3 Deuchars Court, Duke Street, DL3 7RU360 reviews · 360 on Google (4.6)20 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)Unit 3, Harper Parade, TS18 5EQ337 reviews · 337 on Google (4.9)23 in the last 90 days
- Reeds Rains, Hull508 Holderness Road, HU9 3DS331 reviews · 331 on Google (4.5)14 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)114 Trimdon Avenue Shopping Parade, TS5 8SB280 reviews · 263 on Google (4.7)27 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Durham City83 New Elvet, DH1 3AQ255 reviews · 252 on Google (4.6)0 in the last 90 days
- Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue)114 Trimdon Avenue, Shopping Parade, Acklam, Middlesbrough, TS5 8SB, TS5 8SB245 reviews · 245 on Google (4.8)27 in the last 90 days
- Reeds Rains, Guisborough10-12 Market Place, TS14 6HF115 reviews · 110 on Google (4.8)3 in the last 90 days
- Reeds Rains Bridlington37 Quay Road, YO15 2AR7 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 2,497 reviews on Google only. Show every review
Google5/5
GoogleI have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !
Agent replied · 9 December 2024
Dear Jessica, Thank you for your Five Star review, we always appreciate clients taking the time to comment on our service. If you need us in the future do not hesitate to contact us. Kind regards Tony and the Team.
1/5
GoogleTerrible ,,, put wrong sign up on house saying to let.not to buy ,, never got feedback ,, would NEVER EVER recommend this company stay clear
Agent replied · 8 November 2024
Dear Alison, I am sorry you were disappointed with our service but we have no details on our system of a Alison Atkinson. We would very much like it if you could call into our office or ring me directly on 0191 3841222 to discuss your review. Kindest Regards Tony Hunter
1/5
GoogleHorrendous experience, no timely updates, no understanding of timeliness, just closing on holding up and then no progress or efforts on supporting the customer
Agent replied · 8 November 2024
I am disappointed if you felt like you have had a negative experience with the team, I do however, understand your case has since been discussed with the team and you expressed that in hindsight you felt the review you have left is not substantiated. If I can help further at all in any way please do feel free to reach out to me directly. Kind Regards, Jenny Gledhill, Lettings Manager.
5/5
GoogleI have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !
Agent replied · 8 November 2024
Dear Jessica, Thank you for your Five Star review, we always appreciate clients taking the time to comment on our service. If you need us in the future do not hesitate to contact us. Kind regards Tony and the Team.
5/5
GoogleExcellant service. I have been genuinely impressed with the team at Reeds Rains Durham. They have been prompt in getting back to me with calls and emails and despite living abroad the process has been pretty smooth sailing. They have went the extra mile helping me out with gathering my mail and doing my meter readings, which they simply didn't have to but helped me out immensely, given my situation. I've found them professional and helpful, which was a godsend following a poor experience I had at another big chain agent in Durham. A special mention to Tony, Debs and Jordan :) I would highly recommend the team.
Agent replied · 9 December 2024
Thank you so much for your kind words Claire
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Agent replied · 23 January 2024
Good Morning Mr Harrison, Please can you contact me to discuss your review, We have no record of you on our Stockton data base so I would like to speak to you to see If I can help with anything. Kind regards, Sue Hewitson Office manager
5/5
GoogleExcellent service received from Abbie and Sue. They went over and above to make sure we got our perfect house.
Agent replied · 23 January 2024
Thank you for the lovely review, hope you are all settled in your new home. Best wishes for 2024
1/5
GoogleHorrendous experience, no timely updates, no understanding of timeliness, just closing on holding up and then no progress or efforts on supporting the customer
Agent replied · 6 February 2024
I am disappointed if you felt like you have had a negative experience with the team, I do however, understand your case has since been discussed with the team and you expressed that in hindsight you felt the review you have left is not substantiated. If I can help further at all in any way please do feel free to reach out to me directly. Kind Regards, Jenny Gledhill, Lettings Manager.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 6 February 2024
Many thanks for you kind 5 Star Review. Regards, David.
1/5
GoogleEmail spam - I have asked to be removed from the mailing list multiple times yet I am still receiving endless spam emails of properties I have no interest in. You have been told I am no longer looking, I viewed one property ages ago now, and I am pretty sure at no point did I give you consent to continually send me this stuff.
Agent replied · 6 February 2024
Dear Alex H, i do apologise, i will look into this and make sure that your details are archived. David James, Manager.
5/5
GoogleAn easy and transparent process, and a good follow up.except the day I wanted to collect key,I expected one of your staff to follow me there but they didn't which is not good enough.every other about there service was superb
5/5
GoogleGreat Service on the sale of my property at Central Park from David and the all of the branch; They went the extra mile to ensure the sale went over the line... and both buyer and seller were happy. Top Notch
Agent replied · 6 February 2024
Dear Peter, many thanks for your kind feedback. Kind Regards, David, Manager.
1/5
GoogleShoddy and unprofessional service. From the moment I arrived in branch and the valuer couldn't be bothered to break off her personal conversation to take my details, to the fact that these were jotted on the edge of a blotter, I suspected this would be a shambles! Having waited 45 mins in an empty house ... no one arrived. When I rang I was told that she had gone to the wrong house. I find that unlikely as everyone on that corner of the street would have directed her to the right one. In addition I had given her a mobile number to contact me and no call came. This service is upwards of £1600, so I am pleased for the company if they are doing so well that they can treat customers in this way.
Agent replied · 6 February 2024
Dear Pam, i am sorry you have not been happy with the service you have received. At Your Move we take customer service seriously. I have looked into this matter and apologise that there was a mix up in the recording of your contact details and house number leading to the abortive appointment. I note you have already spoken to my colleague in the branch at the time, but if i can re-appoint at a time convenient to you or assist you further in any way please do not hesitate to contact me personally on 01325 384 633. Kind Regards, David James, Manager.
4/5
GooglePizzas lovley quick delivery
Agent replied · 6 February 2024
Hi Tracy, thank you for your comment, sadly we don't sell Pizza's as I am pretty partial to a Pepperoni 😋 …
1/5
GoogleUnfortunately I had very bad experience.
Agent replied · 6 February 2024
Good afternoon, I am sorry that you feel this way. However, as mentioned by one of my colleagues on the telephone and as I have mentioned in an email. You turned up late and went to the wrong property. Unfortunately, there is very little which we can do about that. Kind regards, Clark
5/5
GoogleWould highly recommend this estate agents very helpful friendly staff I bought my house threw these guys and everything went so smoothly so big thanks especially to Clark thanks Damian
Agent replied · 6 February 2024
Hi Damian, thank you for your kind review. Hope you have settled in to your new home. Don't be a stranger, come and say hi when you're passing bay. Thanks Clark
5/5
GoogleVery Helpful, Good Communications.
Agent replied · 15 February 2024
Dear Tim, Heartfelt gratitude for sharing a five-star review for Emily and the sales team. Your thoughtful feedback holds immense value. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleExcellent Service, Highly Recommended xxx As soon as I put my house on the market with Reeds Rains, it was sold within weeks, I would like to say a big thank you to Steven Goforth and his team workers, in Hull, they was fantastic in selling my house. Thank you once again Michelle Myers x
Agent replied · 15 February 2024
Dear Michelle Heartfelt gratitude for sharing a five-star review for myself and the sales team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleWe found Emily Murphy so helpful at Reeds Rains nothing was too much effort for her she made a very stressful time (due to problems at the bottom of the chain) a lot easier she even gave us information that our solicitor didn't. We can't thank Emily & Reeds Rains enough. Thank you so much.
Agent replied · 15 February 2024
Dear Mick Heartfelt gratitude for sharing a five-star review for Emily and the sales team. Your thoughtful feedback holds immense value. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleRenting a house as an International student isn't an easy task, but Reeds Rains helped a lot and especially Adam Scarvaci, he was always ready to answer my numerous calls and questions. Kudos to their team. I really recommend their services.
5/5
GoogleIf you need help with anything in letting then speak to Jay. She is amazing! Very helpful and always friendly despite my many confused and anxious calls. A real quality service!
Agent replied · 6 February 2024
Thank you Dan for the great review. I am always happy to help. Thanks Lydia
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 2025
2025 1 Gold EA Masters 2025 winners
- Branch Gold Award (1)EA Masters 2025
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
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Questions about Your Move & Reeds Rains Rogers Stewart
Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.
Where are the Your Move & Reeds Rains Rogers Stewart offices?
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
- Bridlington: 37 Quay Road, Bridlington, YO15 2AR
- Darlington: 3 Deuchars Court, Duke Street, Darlington, DL3 7RU
- Durham: 83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
- Durham City: 83 New Elvet, Durham City, DH1 3AQ
- Guisborough: 10-12 Market Place, Guisborough, TS14 6HF
- Hull: 508 Holderness Road, Hull, East Yorkshire, HU9 3DS
- Middlesbrough (114 Trimdon Avenue Shopping Parade): 114 Trimdon Avenue Shopping Parade, Middlesbrough, TS5 8SB
- Middlesbrough (114 Trimdon Avenue): 114 Trimdon Avenue, Shopping Parade, Acklam, Middlesbrough, TS5 8SB, TS5 8SB
- Scarborough: 16 Aberdeen Walk, Scarborough, North Yorkshire, YO11 1XP
- Stockton on Tees (Unit 3): Unit 3, Harper Parade, Stockton on Tees, TS18 5EQ
- Stockton-on-Tees (11 Silver Street): 11 Silver Street, Stockton-On-Tees, TS18 1SX, TS18 1SX
Has Your Move & Reeds Rains Rogers Stewart won any awards?
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
