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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

β˜…β˜…β˜…β˜…β˜… Great

4,637 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,637 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,502

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,097

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,497 reviews on Google only. Show every review

5/5

Google

Cathy and the team at Reeds Reins were fabulous from start to finish. They were super involved in the process and kept up to date with the solicitors so that we were kept in the loop also. We can’t fault them, any time we picked up the phone Cathy or one of the team was on our request straight away and would always ring back with an update without fail. We would 100% recommend

Louise Β· 13 October 2024 Β· Reeds Rains, Guisborough

Agent replied Β· 19 June 2024

Thank you so much for your kind words. We were delighted to help you with your sale and purchase and hope you are very happy in your new home.

1/5

Google

Exceptionally rude customer service. Karen was the name.

Harry Β· 12 October 2024 Β· Reeds Rains, Hull

Agent replied Β· 10 January 2025

Dear Harry, I’m sorry to hear you felt the need to leave a one-star review. As Karen explained during your phone conversation today, we are only able to discuss matters directly with property owners. I was present in the office during the call and regret that you felt Karen was exceptionally rude, though I respectfully disagree with that assessment. We wish you the best of luck in finding the service that meets your needs. Best regards, Steven Goforth

5/5

Google

Jay Lee has been very helpful and responsive as a consultant. I was lucky enough to get the flat of my choice within a couple of weeks. The move in process was smooth and easy and legit. Kudos to Jay for her professionalism and dedication.

Harsh Β· 11 October 2024 Β· Reeds Rains, Scarborough

Agent replied Β· 10 December 2024

Hi Harsh, thank you for your review :)

5/5

Google

We are totally satisfied with the excellent service we have had from all the staff at Reed Rains. They have been very friendly and helpful in communicating with us throughout the selling process. It has been a great experience using them and we would highly recommend them.

Andrew Β· 11 October 2024 Β· Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

Agent replied Β· 11 December 2024

Thanks for review Andrew, its much appreciated as were the treats πŸ˜„ …

5/5

Google

Sharon Sapsford has been amazing throughout, I would highly recommend yourmove always helpful.

Daniel Β· 10 October 2024 Β· Your Move Darlington

Agent replied Β· 9 November 2024

Thank you for your 5 Star review Daniel. We pride ourselves on our Customer Service. Many thanks for taking the time to make these kind comments on the service you received from Sharon. Kind Regards, David James, Manager.

5/5

Google

Working with YourMove has been a great experience. I regularly work with Liam and most recently Sarah in property letting. They are very well informed and professional. I particularly like the great communication, the fact they always keep the customer 1st and work to find solutions for all parties. Courteous, respectful and knowledgeable. Highly recommended! I will be calling on the YourMove team very soon. Many thanks

Tolani Β· 10 October 2024 Β· Your Move Darlington

Agent replied Β· 27 December 2024

Hi Tolani, thank you for your very positive comments and 5 Star Review, we look forward to working with you again in the future. Regards, David James, Branch Manager.

5/5

Google

Great team work all going smoothly Tony hunter is great nothing a problem keep the good work up

Michael Β· 9 October 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham

Agent replied Β· 8 November 2024

Thank you so much for your kind words Michael it is greatly appreciated all the best!

5/5

Google

Tony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.

David Β· 9 October 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham

Agent replied Β· 8 November 2024

Thank your the kind words David we are happy we have been able to help

5/5

Google

Recently sold our house through RR and we were lucky enough to get a sale on the 1st viewing. From the start Tony Hunter was great, a pleasure to deal with and always happy to support.

Paul Β· 9 October 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham

Agent replied Β· 8 November 2024

Dear Paul, Thank you for leaving such an amazing review for our Sales Manager Tony! It has been a pleasure assisting with your property and we hope you would choose us again in the future. All the best, Libby

5/5

Google

We're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...

Steve Β· 9 October 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham

Agent replied Β· 8 November 2024

Thank you for such kind words and we wish you all the best for the rest of the process !

5/5

Google

I am currently waiting for a completion date for the sale of my house which I also rented out for two year previous with RR Durham. I can't fault the professional prompt service I have received. The staff are so friendly and approachable I would never go else where now.

Helen Β· 9 October 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham

Agent replied Β· 9 December 2024

Thank you for your kind words Helen much appreciated! Libby

5/5

Google

My recent experience with RR was fantastic. Jennie has gone above and beyond, I couldn’t be more grateful! Very professional and friendly. Nothing was a big ask. 1000% recommend 😊 thank you so much! …

Angelika Β· 4 October 2024 Β· Reeds Rains, Scarborough

Agent replied Β· 10 December 2024

Hi Angelika, thank you for your review. We hope you are settling into your home well :)

1/5

Google

I live in USA, I rented out my property through Reeds Rain Scarborough, when I left UK. They got this "cowboy" tenant who almost destroyed my property. Reeds Rains do not taking responsibility even though I am not sure if they check back ground. I gave them newly furnished house now it's in condition where Reeds Rain gave hign quotation for cleaning and repairs. They also not taking seriously to get deposit towards repair. They are not responding to my emails on time rather looking for sympathy. Everytime I asked to claim deposit they pass it to each others and don't know how long it takes. I been paying them 9% of my rent. Now, I have big expense and no rent. See pictures attached after tenant left In July. NOTE:- LANDLORDS ABROAD DO NOT TRUST THIS AGENCY

Ketan Β· 4 October 2024 Β· Reeds Rains, Scarborough

5/5

Google

We thoroughly recommend Your Move, and especially Sharon Sapsford at the Darlington branch. She is very responsive, conscientious and professional and will go the extra mile, without a second thought. A very good experience.

Paula Β· 3 October 2024 Β· Your Move Darlington

Agent replied Β· 27 December 2024

Many thanks for your great review and comments, it is much appreciated by Sharon and the rest of the team. Regards, David James, Branch Manager.

5/5

Google

I had a fantastic experience. They helped me secure a home I didn’t think I was qualified for, taking my personal circumstances into account. My letting agent, Sarah, was incredibly attentive to my needs and always ready to assist.

Ahmed Β· 3 October 2024 Β· Your Move Darlington

Agent replied Β· 27 December 2024

Dear Ahmed, thank you very much for your 5 Star review and kind comments, it was very much appreciated. Regards, David James, Branch Manager.

5/5

Google

We thoroughly recommend Your Move Darlington. We would like to thank Sharon in particular as she is responsive, very approachable helpful, and efficient. She is prepared to go the extra mile for her clients to ensure a positive experience.

Paula Β· 3 October 2024 Β· Your Move Darlington

Agent replied Β· 9 November 2024

Thanks Paula for your kind 5 Star review, and for taking the time to send it in. Kind Regards, David James, Manager.

5/5

Google

We have had a very pleasant experience with your move, since viewing houses at the start they were very helpful and very easy to get hold of, quick at sorting viewings out and getting back to us with the information we needed! Sharon Sapsford who has been looking after us through the process of our purchase has been great, very lovely & friendly lady always very helpful & guided us in the right direction of things we needed to do! and always kept us updated throughout the process. 5 stars from us :)

Kim Β· 3 October 2024 Β· Your Move Darlington

Agent replied Β· 9 November 2024

Thanks for your kind comments on our service, i am pleased that Sharon has been so helpful. We take pride in our Customer Service at Your Move Darlington, we appreciate the time you took to write the review. Kind Regards, David James, Manager.

5/5

Google

We would like to thank the team at Your Move for such excellent support of our recent purchase. We are so very grateful for their patience and efforts in chasing and advising us during a very complicated process. We wouldn’t hesitate in recommending Your Move, and would especially like to thank Ruth for her kindness and hard work in getting us over the line.

Aparna Β· 3 October 2024 Β· Your Move Darlington

Agent replied Β· 27 December 2024

Dear Aparna, thanks for your very kind comments and 5 Star review. It is much appreciated. Regards, David James, Branch Manager.

5/5

Google

Great team work all going smoothly Tony hunter is great nothing a problem keep the good work up

Michael Β· 27 September 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied Β· 25 October 2024

Thank you so much for your kind words Michael it is greatly appreciated all the best!

5/5

Google

Tony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.

David Β· 27 September 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied Β· 25 October 2024

Thank your the kind words David we are happy we have been able to help

5/5

Google

We're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...

Steve Β· 27 September 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied Β· 25 October 2024

Thank you for such kind words and we wish you all the best for the rest of the process !

5/5

Google

I am currently waiting for a completion date for the sale of my house which I also rented out for two year previous with RR Durham. I can't fault the professional prompt service I have received. The staff are so friendly and approachable I would never go else where now.

Helen Β· 27 September 2024 Β· Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied Β· 22 November 2024

Thank you for your kind words Helen much appreciated! Libby

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Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

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