Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,637 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,637 reviews on four platforms, rated 4.2 out of 5 overall.
2,502
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Showing 2,497 reviews on Google only. Show every review
5/5
GoogleRecently had a viewing. Jennie was so professional and nothing was to much trouble. Her knowledge for the area and property were fantastic. I wouldn’t hesitate at all to book another viewing with jennie. Thanks so much
Hello Vicki, thank you for taking the time to write Jennie such a lovely review :)
5/5
GoogleJay Lee was really helpful with our new flat, we actually couldn’t do any better without her. I would really recommend to contact Reeds Rains and ask for her if u are planning to move into a new home. Thank you, Jay!!
Hi Ruxandra, we are glad to hear you were happy with our service and hope you are happy in your new home :)
5/5
GoogleAttended a house viewing the other week and Jennie was simply outstanding with her help. Really knows her stuff and provides a great service when it comes to helping you look for the perfect house. Would highly recommend her to anyone looking at getting a property!
Hi Taylor, we are glad to hear that you were happy with your service from us :)
5/5
GoogleI would like to thank the whole team at Your Move. They have been fantastic throughout the process. We haven’t moved house in 30 years so found it daunting at times. The team are always on hand to speak too & nothing is too much trouble. Special mention to Lindsey, Hannah, & Liam. Thank you.
Hi Pauline, i am delighted you were so pleased with our service at Your Move Darlington. We appreciate the time you took to give us feedback. Many thanks, David James, Manager.
1/5
Googlethey do not deserve any stars. they allowed the house i purchased to put on the market without an updated electrical certificate. i went back to them to complain as there was meant to be a new bathroom, it was never finished off by the selling vendor. a month after moving in the water came through to the kitchen from the bathroom which caused the kitchen ceiling to cave in. i went back to this branch and a week later they told me to get stuffed and to go back to my solicitor who is connected to reeds and reins, the solicitor told me to get stuffed after they looked at it for a week. i have since found out that the electrics should have been redone by the seller before putting on the market. I asked for a surveyor nobody got back to me. the electric box is plastic, in a cupboard made of combustabal material and there several pairs of wires, platted together and not placed inside the fuses properly. my house is GLENFELL waiting to happen, I hope they do not get any buyers until they resolve and take responsibility for their part in coning me out of my inheritance. when i got the keys to the house i was informed that the windows had been smashed in. I found out from my neighbours that they were done several months previously. Apologise and i hope you loose all sales after people have seen the truth about how you have treated one buyer.
Dear Fran, I’m truly sorry to hear about your experience with the property purchase in April 2024. We understand how important this process is and appreciate your feedback. We always encourage buyers to conduct thorough due diligence, including hiring a surveyor and obtaining reports from electricians or plumbers. It's unfortunate to hear that you encountered issues with the sealant around the bath after completion. I understand the previous owner offered to send a contractor to help, and I'm sorry that didn't work out. Regarding the EICR, while it's not a legal requirement, we always recommend that buyers ensure the electrics are safe. We did our best to communicate your concerns with the previous owner and suggested you reach out to your solicitor since the sale had completed. We genuinely care about our clients and their experiences, and I regret that we weren’t able to provide a more satisfactory resolution in this case. If you wish to pursue this further, we’re a member of the Property Ombudsman Scheme and can guide you on the next steps. Thank you for bringing your concerns to our attention. Best regards, Tony Hunter Residential Sales Manager
5/5
GoogleWhilst selling our apartment, the service we have received from Tony Hunter and his team has been excellent. All of the viewing have been done, the offers collated and we have received email and telephone communication throughout the process. We are pleased we chose Reeds Rains, Durham.
Good Afternoon John, i am pleased to read you had a great experience with us here at Reeds Rains Durham and wish you all the best thank you for your kind words. Kind Regards, Libby
5/5
GoogleAndrea at Reeds Rains Hartburn is just the best! We were first time buyers and she made the whole process so smooth and stress free (minus solicitor stress haha) my boyfriend and I both popped into Reeds Rains when we were passing one day and Andrea made us feel so welcome and talked us through the whole process (we had no idea where to even start!!) Andrea booked us some viewing and we actually fell in love with the first property we viewed! We are now in our dream home and it’s all down to Andrea and her hard work. Thank you again for the frequent updates / phone calls and reassurance throughout. Beth and Stu x
Thanks Beth, your feedback is great appreciated and we are so pleased you've settled into your new home 😄 …
5/5
GoogleSharon Sapsford is a star 🌟 So lovely to speak to too, extremely helpful and professional. Always fully appreciate all her support and professionalism Thanks Sharon 🌟🌟🌟🌟🌟🌟 6 stars and above from me.
Hi Linda, many thanks for your great review of the service you received when dealing with our branch in Darlington and Sharon in particular. Thank you so much for taking the time to give feedback. Regards, David James, Manager.
5/5
GoogleI worked with Sarah during my recent relocation and she was absolutely fantastic before, during and after the move! She was quick to respond and was incredibly helpful. I would absolutely recommend Sarah and Your Move to other people during the renting process.
Hi Esther, i would like to thank you for giving Sarah a 5 Star Review. We really appreciate you taking time to give us feedback and that you were so pleased with the service provided. Regards, David James, Manager.
5/5
GoogleVery efficient process. Lindsey was extremely helpful and informative. I had never sold a property before and she was always on hand to answer queries and explain the process stages. I would certainly use Your Move again if needed.
Hi Dave, many thanks for your very kind feedback, and for taking the time to give it. It has been a pleasure acting on your behalf. David James, Manager.
5/5
GoogleSold my house back in February with your move and they were fantastic! While the marketing package you pay for unlike some estate agent it was well worth the money, the photos were fantastic and the VR walk around a great addition. Needless to say the house sold within a month no doubt due how well it was marketed. I'd use your move again in a heartbeat! Special mention and thanks to David James who personally dealt with my sale and to whom nothing was too much trouble. Any queries I had were dealt with quickly and communication was second to none. It's so hard to find companies with good communication nowadays and whom you can actually pick up the phone and speak to. If I could give them another star on this rating I would. Excellent from start to finish!!
Hi Annalise, thank you very much for your positive feedback. It is much appreciated. All the very best for the future. Kind Regards, David, Manager.
1/5
Googlethey do not deserve any stars. they allowed the house i purchased to put on the market without an updated electrical certificate. i went back to them to complain as there was meant to be a new bathroom, it was never finished off by the selling vendor. a month after moving in the water came through to the kitchen from the bathroom which caused the kitchen ceiling to cave in. i went back to this branch and a week later they told me to get stuffed and to go back to my solicitor who is connected to reeds and reins, the solicitor told me to get stuffed after they looked at it for a week. i have since found out that the electrics should have been redone by the seller before putting on the market. I asked for a surveyor nobody got back to me. the electric box is plastic, in a cupboard made of combustabal material and there several pairs of wires, platted together and not placed inside the fuses properly. my house is GLENFELL waiting to happen, I hope they do not get any buyers until they resolve and take responsibility for their part in coning me out of my inheritance. when i got the keys to the house i was informed that the windows had been smashed in. I found out from my neighbours that they were done several months previously. Apologise and i hope you loose all sales after people have seen the truth about how you have treated one buyer.
Dear Fran, I’m truly sorry to hear about your experience with the property purchase in April 2024. We understand how important this process is and appreciate your feedback. We always encourage buyers to conduct thorough due diligence, including hiring a surveyor and obtaining reports from electricians or plumbers. It's unfortunate to hear that you encountered issues with the sealant around the bath after completion. I understand the previous owner offered to send a contractor to help, and I'm sorry that didn't work out. Regarding the EICR, while it's not a legal requirement, we always recommend that buyers ensure the electrics are safe. We did our best to communicate your concerns with the previous owner and suggested you reach out to your solicitor since the sale had completed. We genuinely care about our clients and their experiences, and I regret that we weren’t able to provide a more satisfactory resolution in this case. If you wish to pursue this further, we’re a member of the Property Ombudsman Scheme and can guide you on the next steps. Thank you for bringing your concerns to our attention. Best regards, Tony Hunter Residential Sales Manager
5/5
GoogleWhilst selling our apartment, the service we have received from Tony Hunter and his team has been excellent. All of the viewing have been done, the offers collated and we have received email and telephone communication throughout the process. We are pleased we chose Reeds Rains, Durham.
Good Afternoon John, i am pleased to read you had a great experience with us here at Reeds Rains Durham and wish you all the best thank you for your kind words. Kind Regards, Libby
5/5
GoogleVery good agency especially Jay Lee she was very helpful and looked after all my needs I was with this agency for 1 and half years thanks for all the help 👍 …
Hi Jihad, thank you for your kind review. We wish you all the best on your next adventure!
5/5
GoogleSuch a smooth move in process, quick and efficient with friendly and approachable staff happy to answer any queries! Nothing was too much trouble for them. Thank you so much to Charlotte for all your help
Thank you for your kind words about our lettings team. Happy Move In!! Kind Regards Reeds Rains Durham
5/5
GoogleSuch a smooth move in process, quick and efficient with friendly and approachable staff happy to answer any queries! Nothing was too much trouble for them. Thank you so much to Charlotte for all your help
Thank you for your kind words about our lettings team. Happy Move In!! Kind Regards Reeds Rains Durham
5/5
GoogleReeds rains absolutely amazing after months of looking for the right home and been let down by so many other agency’ we finally found are place with in a matter of days just after the viewing we got a call from the lovely jay Lee saying we got a place but couldn’t of done it without her even after the move in she is still there to help where she can and give us all the information needed would 1000 percent recommended to anyone 😁
Hello Alexi, thank you for leaving Jay such a glowing review. We are always looking to match people to their dream home and we are glad to hear your settling in well.
5/5
GoogleMoved into a lovely flat yesterday with the help of Jay Lee, there had been a few complications on my end that delayed the process but Jay was consistently understanding and incredibly helpful. She was an absolute pleasure to work with!
Hi Ali, thank you for your review. We understand that sometimes things can happen and are always willing to work with our clients to find a way around it! We hope you are settling in well.
5/5
GoogleAfter a not-so-great experience at another property agency in Scarborough (seriously needed diversity training), I was SO pleased with the kind of service Reeds Rains provides. Jay Lee and her colleague Jenny are both really affable and helpful, and Jay helped me move into a great property within 10 days of viewing it! Keep it up.
Hi Trisha, we are glad to hear that you found Jenny and Jay helpful in your search for a home. We hope you are now settled and happy :)
5/5
GoogleYour Move have been fantastic in helping me achieve my property goals! I have dealt with Sarah Maddison and Liam Wright who have both given first class service throughout my experience. I look forward to doing more business with you in future!
Thanks for taking the time to give Sarah and Liam such a lovely review. It is much appreciated. Regards, David James Branch Manager.
5/5
GoogleI have had my property valued today. They answered all my questions. I have sold all 3 of my properties I have ever lived in through Reeds Rains, they give excellent service and I wouldn't use anyone else.
5/5
GoogleThe support from the Guisbrough branch is amazing! No question is a silly question and you are supported every step of the way. This is the only estate agents I feel happy ever going through. Thank you for all your hard work!
Thank you so much for your very kind review Emily, we really de appreciate this, any time we can help just give us a call, kindest regards the Guisborough team.
5/5
GoogleThanks Reeds Rains for your professional and prompt service an guidance. Always keeping me updated with the progress of the rental property.
Thank you for your kind review Mark it is very much appreciated to know that you have been happy with the service we have provided.
5/5
GoogleHave just completed the rather complicated sale of my late parents and my childhood home. The team at Reeds Rains were ‘top class’ from start to finish; professional, helpful and friendly. I certainly had a 5 star service. Thanks everyone!
Many thanks for your kind words, we are very pleased that you where happy with our service, if we can help in future please give us a call, all the team at Guisborough
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
