★★★★★ 1/5
GoogleTerrible company, lettings manager Tanya absolutely clueless!! Might have been better off talking to a brick wall, might have got more sense from it. If I could have given 0 stars I would!
David · 17 December 2025 · Reeds Rains, Hull
Agent replied · 31 December 2025
Dear Mr Sinclair,
We have carried out a thorough check of our CRM system and have been unable to locate any record of you as a current or former customer, which makes it difficult for us to investigate the points raised.
I also cannot agree with the comments made regarding Tanya. Our lettings team, including Tanya, consistently receives five-star feedback for their professionalism, knowledge, and level of service, which does not align with the experience you have described.
If you are willing to provide further details, I would like to understand more about what has led you to leave this review. Please email me directly at steven.goforth@reedsrains.co.uk so this can be looked into properly.
Steven Goforth
★★★★★ 5/5
GoogleI have used RR for renting my property out for a few years now. Jonathan, Steve, Sue and the team have been amazing help. I find them all approachable with even the most bizarre of questions. They helped with what to expect for the Selective Licence and that went smoothly. I didn't reconsider changing property management companies at the close of the last tenant, no point they are fair, trustworthy and considerate.
Kirsty · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)
Agent replied · 15 April 2026
Thank you for you lovely review, it was our pleasure
★★★★★ 5/5
GoogleVery professional and helpful. Particularly impressed with Abbie and Andrea. Would recommend to friends and family
Martin · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)
Agent replied · 15 April 2026
Thank you for your review, it was our pleasure. Hope you will be happy in your new home
★★★★★ 5/5
GoogleBig thanks to Abbie and the rest of the team at RR in Stockton,
Polite , professional and easy to contact. Kept up to date so I knew exactly what was going on. Second time i've used RR highly recommended !!
Simon · 15 December 2025 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)
Agent replied · 15 April 2026
Thanks for your review, it means a lot and as always our pleasure. Thanks for using Reeds Rains again, looking forward to seeing you next time😆 …
★★★★★ 5/5
GoogleOur house sale proved to be a far longer journey than anticipated, taking almost two years from initial listing to completion. During that time we worked with various agents, but ultimately returned to Reeds Rains, a decision that led to a successful outcome.
Throughout the process, the service provided was consistently professional and reassuring. Our main point of contact, Deb, was exceptional. Her communication was clear and timely, she provided well-considered advice, and she demonstrated real commitment in progressing the sale, particularly at more challenging stages. Her persistence and attention to detail were greatly appreciated.
Thanks to Deb and the wider Reeds Rains team, our property was ultimately sold, and we are very pleased with the result. We would confidently recommend Reeds Rains to anyone seeking a reliable, diligent and proactive estate agent.
Tony · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Thank you for your lovely review Tony much appreciated, we are delighted you have been happy with the service we have provided. Best wishes for the future.
★★★★★ 5/5
GoogleIt was a very stressful time selling the house, especially going through this for the first time. Neil and Deb helped me out so much and took some of the stress away from me. I could not recommend them enough!
Jasmine · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Thank you Jasmine for your lovely review very much appreciated. We are all so pleased that the completion finally went through for you and we want to pass on our best wishes for the future.
★★★★★ 5/5
GoogleI found my second year student property through Reeds Rains with no previous experience or knowledge on renting. Charlotte and Jenny were incredibly polite and helpful, guiding me through the whole process with frequent communication and daily updates on how everything was going. I absolutely could not recommend them more!
Gracie · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Hi Gracie, Thank you for taking the time to leave a review, we appreciate this greatly, we look forward to helping you move into your new home.
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleA high quality service from beginning to end. Everything on one portal to keep it all together. Very informative. We dealt with Charlotte Zunjic throughout the renting process and she was there to answer all queries and reassure any worries. Very friendly and welcoming service from her.
Chloe · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Hi Chloe, Thank you for leaving such a kind review of Charlotte within our lettings team, we appreciate you taking the time to do this & are so pleased you have had a positive experience, we hope you will be happy in your new home!
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleGreat service from both Charlotte & Jenny - both super friendly and always quick to help over the phone & by email. Definitely recommend, thank you!
Elle · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Hi Elle, Thank you so much for taking the time to leave a review, we hope you will be happy in your new home!
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleI found them extremely hélpful and patient. For me being a bit of a donderhead when it comes to the way things are all online today. I am very much old school and really do not like the new technology. However they were very willing to help me get my tenancy sorted and they were all polite and friendly. Definitely a company I would recommend should be looking for a good landlord and good property. With so many sharks in pond it is very nice to meet a genuinely well caring staff.
Dare · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Thank you for your kind review, we hope you will be very happy in your new home!
Many Thanks,
Jenny Gledhill
Lettings Manager
★★★★★ 5/5
GoogleDeb is my point of contact with a recent house purchase made through Reeds Rains. She was always professional & friendly. Questions asked were responded to in a timely manner. She was helpful during the initial house purchase negotiations & kept me informed during the house purchase.
Gail · 13 December 2025 · Your Move & Reeds Rains Rogers Stewart Durham City
Agent replied · 13 April 2026
Thank you for your lovely review Gail very much appreciated! We are so pleased you have been delighted with the service Deb has provided you.
★★★★★ 5/5
GoogleJay Lee has been incredibly helpful and accommodating throughout the entire process of securing my new property. She went above and beyond to make everything as smooth and stress-free as possible, always staying responsive and supportive. I’m genuinely grateful for her hard work and couldn’t recommend her more highly.
Benjamin · 13 December 2025 · Reeds Rains, Scarborough
Agent replied · 13 April 2026
Thank you so much for your lovely review. I’m really glad to hear that your experience securing the property felt smooth and stress-free, that’s always my aim. It was a pleasure helping you through the process, and I truly appreciate your kind words and recommendation. Wishing you all the best in your new home! 🏡✨ - Jay …
★★★★★ 5/5
GoogleJamie was our sales negotiator at Reeds Reins when we were purchasing our first home and honestly I was blown away by the commitment and dedication she showed us the entire was through the process! It was not an easy process but Jamie never …
Jessica · 13 December 2025 · Reeds Rains, Scarborough
Agent replied · 13 April 2026
Thank you so much for your lovely review! It was an absolute pleasure supporting you through your first home purchase. I know it wasn’t the easiest process at times, but your patience and determination made all the difference. I’m so glad … More
★★★★★ 5/5
GoogleRating only, no written review.
Jegan · 13 December 2025 · Reeds Rains, Scarborough
Agent replied · 13 April 2026
Thank you for the 5-star review! We really appreciate it and are so glad you had a great experience. Jay will be pleased to hear your feedback 😊 …
★★★★★ 5/5
GoogleAfter selling through Reeds Rains we then purchased a property from them as well. As I'd spoke to Karen Knight previously she carried on been there for me to contact and was as always very professional. Went above and beyond.
Andrea · 10 December 2025 · Reeds Rains, Hull
Agent replied · 6 February 2024
Thank you so much for your kind words Andrea.
It has truly been an absolute pleasure working with you and Graham, and I can honestly say your home will always be one of my favourites I’ve had the privilege of valuing in over 30 years.
I’m delighted that your experience with Reeds Rains, from selling to purchasing, was such a positive one, and that Karen continued to be there for you throughout, she really does go above and beyond for her clients.
On behalf of myself, Steven, and the entire sales team, thank you for placing your trust in us. We wish you every happiness in your new home.
★★★★★ 5/5
GoogleAlex was exceptionally friendly and guided me throughout the entire letting process. She ensured everything went smoothly and that there were no hiccups along the way. Happy with the service I received.
FRANKY · 10 December 2025 · Reeds Rains, Hull
Agent replied · 31 December 2025
Hi Franky, Thank you so much for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
★★★★★ 5/5
GoogleMirka was Excellent, very friendly and informative.
Couldn't be happier with the service
Oskar · 10 December 2025 · Reeds Rains, Hull
Agent replied · 31 December 2025
Hi Oskar, Thank you so much for your kind words! Mirka will be delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
★★★★★ 5/5
Googleit was a pleasure dealing with Karen and Amelia through the whole prosess of selling our property they where extremly helpful and proffesional and would be the first point of call for any future sales or purchases in the future!!
Scott · 3 December 2025 · Reeds Rains, Hull
Agent replied · 31 December 2025
Dear Scott,
Thank you so much for your fantastic five-star review. it was an absolute … More
★★★★★ 5/5
GoogleVery friendly staff and superb service, I would definitely recommend.
Simon · 27 November 2025 · Reeds Rains, Guisborough
★★★★★ 5/5
GoogleWe used Reeds Raines to sell our house, I was very pleased with the service provided.
The property was priced appropriately and achieved the full asking price within …
Julia · 22 November 2025 · Reeds Rains, Hull
Agent replied · 20 March 2026
Dear Julia,
Thank you so much for such a wonderful review! … More
★★★★★ 1/5
Googlegood morning today we had a very unpleasant and unpleasant situation because we had an appointment to extend our mortgage at one of the real estate agencies on holderness road in hull, the lady who invited us for the interview told us that …
Adam · 22 November 2025 · Reeds Rains, Hull
Agent replied · 9 December 2024
Dear Mr Suski, I have been in correspondence with you earlier today. Your complaint is with the financial services company as mentioned in our correspondence. Reeds Rains Estate Agents have had no input in any decision made with regards to … More
★★★★★ 5/5
GoogleAmelia has provided an excellent service throughout the process. At every step she has comprehensively updated me with feedback on viewings and has been most helpful when we have discussed alternatives. She is a pleasure to talk to always upbeat and helpful. I would have no hesitation in recommending her. Thank you.
Carol · 20 November 2025 · Reeds Rains, Hull
Agent replied · 20 March 2026
Dear Carol,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that Amelia’s support throughout the process made a difference. She, and the rest of the sales team, always aim to keep things clear, positive, and stress-free for our clients, so it’s fantastic to know that came across.
We really appreciate your recommendation and your kind words, and we’re delighted we could assist you. Wishing you all the best moving forward!
Kind regards,
Steven & the Sales Team
★★★★★ 5/5
GoogleAmelia helped us every step of the way as first time buyers! Through the ups and the downs of it she answered every question. We can’t fault her at all!
So professional. A big thanks to her & the whole team. We can’t wait to settle into our new home!!
Kaci · 20 November 2025 · Reeds Rains, Hull
Agent replied · 20 March 2026
Dear Kaci
,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that your first home-buying experience was such a positive one. Amelia will be over the moon to know her support made a real difference, she takes great pride in guiding buyers every step of the way.
On behalf of Amelia and the entire sales team, we’d like to wish you every happiness as you settle into your new home. It’s been a pleasure helping you make it happen!
Warm regards,
Steven & The Sales Team
★★★★★ 5/5
GoogleMirka Sieradzka is very helpful and friendly, but the whole team is very nice!
Klaudia · 20 November 2025 · Reeds Rains, Hull
Agent replied · 20 March 2026
Good Morning Klaudia, Thank you so much for your kind words! We're delighted to hear that you had such a smooth and efficient experience with us. On behalf of the entire lettings team, thank you and we wish you luck in your new home. Warmest Regards, Tanya.
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