1/5
GoogleLovely woman in the office but the owner is vile
Trusted Agent profile · Norfolk
Verified
Your Move & Reeds Rains Oliver James estate agents in Beccles, Gorleston, Great Yarmouth and 2 more
★★★★★
945 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 945 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
149
Reviews on Trustpilot
All 6 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
- Your Move Oliver James, Beccles26-28 New Market, Beccles, NR34 9HD, NR34 9HD240 reviews · 91 on Google (4.7)75 in the last 90 days
- Your Move Gorleston168 / 169 High Street, NR31 6RG221 reviews · 214 on Google (4.4)4 in the last 90 days
- Your Move & Reeds Rains Oliver James Great Yarmouth168 / 169 High Street, Gorleston, NR31 6RG179 reviews · 179 on Google (4.5)0 in the last 90 days
- Your Move & Reeds Rains Oliver James Lowestoft154 London Road North, NR32 1HB131 reviews · 131 on Google (4.3)1 in the last 90 days
- Your Move Beccles26/28 New Market, NR34 9HD91 reviews · 91 on Google (4.7)1 in the last 90 days
- Your Move Norwich209 Plumstead Road, NR1 4AB90 reviews · 89 on Google (4.6)0 in the last 90 days
Latest reviews from every Your Move & Reeds Rains Oliver James office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotAvoid if you are a landlord or tenant!
Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!
Agent replied · 20 March 2026
We’re sorry to read your review and are disappointed that you feel this way about the service provided. We responded to your initial enquiry and were in the process of gathering further information in order to provide a full response to your second email. We always aim to ensure that any information given is accurate before replying, which can occasionally take a little time. We take customer service very seriously and always try to assist both landlords and tenants as promptly as possible. If you would like to discuss this matter further, please contact the office directly and we will be happy to review it with you. Kind Regards Matt Poole Lettings Manager
1/5
TrustpilotBe careful dealing with this company
Be careful dealing with this company. They are fraudulently stealing all customer money. (Able to share proof.)
Agent replied · 20 March 2026
Hi LJ, Thank you for your review. Unfortunately it is difficult for me to respond or look into your comments without your name or details, please contact the branch on blackheathlettings@your-move.co.uk. Thank you.
2/5
TrustpilotReally disappointing landlord service…
Really disappointing landlord service from Brighton branch. They never respond to queries even if you chase them. It’s like they just can’t be bothered. Avoid.
Agent replied · 20 March 2026
Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience, as this is certainly not the level of service we aim to provide. We’ve been unable to locate your details on our system or any recent correspondence linked to this review. If you could please contact us directly at brighton@your-move.co.uk with your details, we would really appreciate the opportunity to look into this further and assist you.
5/5
TrustpilotIt has being a great experience with…
It has being a great experience with Yourmove, the sales rep Guy made the whole process seamless and straightforward.
Agent replied · 20 March 2026
Morning Seun, Thanks so much for this positive review. I will pass your kind words on to Guy. Many thanks from Myles and the team.
5/5
GoogleWe were very impressed with the whole team Ollie and Holly (I think that’s her name) for description and photos that really showed our property at its best I’m sure they couldn’t have any better John and Sabrina for the viewing and keeping us up to date along the way and the friendly way we were dealt with from start to finish We would highly recommend Yourmove to anyone considering selling their property Very best wishes from very satisfied Cedric & Alison Jordan
5/5
TrustpilotYour Move, Belper
We recently sold our house through Your Move, Belper, and would never use any other estate agent, now that we know the quality of their support and extent of their professionalism. The sale was complex and at times looked as if it might founder, and we were grateful for the consistently reliable, patient and wise insights and expertise of both David and Stephen, who managed to see the bigger picture at all times. How lovely to be able to whole-heartedly recommend such excellent practice!
1/5
GoogleLovely woman in the office but the owner is vile
5/5
TrustpilotHighly recommend
Late review, but would highly recommend Your Move - they were excellent throughout my house purchase, especially Emma and Rob, keeping me informed and chasing all parties through to completion.
5/5
TrustpilotFirst time buyers experience
We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.
Agent replied · 20 March 2026
Thank you so much Polina for your kind words, I am delighted that we were able to help you throughout the process and hope your birthday wasn't too stressful. Always lovely to hear from our buyer's and seller's after completion and I'm so pleased that you've settled into the area Sarah Nixon Branch Manager
5/5
TrustpilotGreat service from Your Move Leven.
Stewart and the staff we interacted with (Alison and Caroline) provided excellent service when we sold our house. They gave us great advice and constant support. The feedback from viewers of our house was passed on to us quickly as well.
4/5
TrustpilotYour Move Dartford… a good move!
Sold our flat through YourMove and overall really happy with the service. Estate Agents, generally, can have a bad rep so we were a little dubious, but Tom was our first point of contact at the Dartford branch and was so friendly, down to earth and very complimentary of our home. Tom was receptive of our feedback when it came to how we wanted to market our property, from the photos we wanted to capture, right down to price.
5/5
TrustpilotSelling my house
Great service from the start and throughout the whole period of selling my house. Kept informed at every stage.
5/5
TrustpilotVery straightforward to deal with
Very straightforward to deal with. Nothing was too much trouble
Agent replied · 20 March 2026
Thank you for the 5 STAR review Ms Waugh and for the kind words. Best Wishes Lee Mollart Sales Manager
5/5
GoogleWe were very impressed with the whole team Ollie and Holly (I think that’s her name) for description and photos that really showed our property at its best I’m sure they couldn’t have any better John and Sabrina for the viewing and keeping us up to date along the way and the friendly way we were dealt with from start to finish We would highly recommend Yourmove to anyone considering selling their property Very best wishes from very satisfied Cedric & Alison Jordan
5/5
TrustpilotThanks to Alison and the team
Thanks to Alison , Keeleyann and Ellie for selling my mothers property very quickly.Thanks for all your help advice and support you have given us. Your communication has been brilliant letting us know the progress of the sale.
Agent replied · 22 October 2025
Thankyou so much for the wonderful feedback , we love helping our customers.
5/5
TrustpilotLyndsey who walked us through he…
Lyndsey who walked us through he selling process was exceptional with informed information and always on hand.
Agent replied · 20 March 2026
We're happy to hear that the selling process was exceptional for you. Thank you. Regards, Your Move
5/5
TrustpilotWe bought a property recently through…
We bought a property recently through Mike Porter at You Move and he was brilliant. Really down to earth, helpful and never pushy, which made the whole process fee so much easier and stress free. He brought a great energy to everything and felt very different from the usual estate agent experience. I’d happily recommend him.
5/5
TrustpilotProfessional and Understanding
Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.
Agent replied · 20 March 2026
We appreciate you sharing your experience. We're happy to hear that the process was handled effortlessly. Thank you for your feedback. Regards, Your Move
4/5
TrustpilotWe felt at ease and happy to sell our…
We felt at ease and happy to sell our property with your move
Agent replied · 20 March 2026
We're happy to hear that you felt at ease and happy selling your property with us. Thank you for your positive feedback. Regards, Your Move
5/5
TrustpilotSelling property
Good experience
Agent replied · 20 March 2026
Thank you for your positive feedback; it means a lot to us. Regards, Your Move
5/5
TrustpilotFrom start to finish Your Move have…
From start to finish Your Move have made the process so easy and stress free. Thank you to Hannah and David for the initial support and Sharon who kept me up to speed with the ongoing process to completion. A great team in the Darlington office - thank you
5/5
TrustpilotThe Routine Rental Inspection
Susan returned for her regular inspection of our rented property. It is good to have the continuity of the same person doing the work. This way 'The Story' is clear in all our memories. The inspection was professional with minimal or no inconvenience or improper intrusion. The report was comprehensive, reflecting the comprehensive manner in which the work was done. It is an added advantage that Susan has a bright, positive and engaging attitude.
5/5
TrustpilotEveryone has been really helpful and…
Everyone has been really helpful and knowledgeable and I am very pleased with every aspect of your service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Your Move & Reeds Rains Oliver James
Which Your Move & Reeds Rains Oliver James office has the most reviews?
Your Move Oliver James, Beccles has the most, with 240 reviews rated 4.4 out of 5, followed by Gorleston with 221.
Where are the Your Move & Reeds Rains Oliver James offices?
The six Your Move & Reeds Rains Oliver James offices, by town:
- Gorleston: 168 / 169 High Street, Gorleston, Norfolk, NR31 6RG
- Great Yarmouth: 168 / 169 High Street, Gorleston, Great Yarmouth, NR31 6RG
- Lowestoft: 154 London Road North, Lowestoft, NR32 1HB
- Norwich: 209 Plumstead Road, Norwich, Norfolk, NR1 4AB
- Your Move Beccles: 26/28 New Market, Beccles, NR34 9HD
- Your Move Oliver James, Beccles: 26-28 New Market, Beccles, NR34 9HD, NR34 9HD
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