Trusted Agent profile · Norfolk
Verified
★★★★★
945 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 945 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
149
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotAmber Beherns
Amber Beherns , the veiwing agent was on time and well informed about the property and surroundings.
We're so glad to hear our team provided such a positive and informative experience for you. We appreciate your kind words! Regards, Your Move
5/5
TrustpilotManaged to get the house on the market…
Managed to get the house on the market a couple of days after contact. Kept us up to date at every stage and offered advice when required.
We're so glad we could get your house on the market quickly and keep you informed every step of the way. Your positive feedback means a lot to us! Regards, Your Move
5/5
GoogleI came across Your Move Estate Agents through a family friends of mine . From the ver beginning , even while still on the phone , I got the impression that I am dealing with a professional staff , who knew what they were doing . While speaking with the Chief Executive Olli Humphreys, I was impressed with his speed of with which he resolved any issues at hand . He was cooperative for him there were no important or not important issues , all mattered equally . He dealt with them with extreme efficiency . He and his team made the tedious process of purchasing a new home very easy and dealt with it as if it was his own issues . I cannot recommend him and his team any more . Thank you to the staff at Your Move Beccles .
1/5
GoogleWould give 0 stars if I could. I wouldn't recommend renting with Your Move! Doesn't read emails, doesn't fix problems promptly and on time, they will up your rent every chance they get, doesn't care about tenants what so ever. The people working there can't even read or understand the days of the month it's a circus. Go somewhere else honestly.
5/5
GoogleI came across Your Move Estate Agents through a family friends of mine . From the ver beginning , even while still on the phone , I got the impression that I am dealing with a professional staff , who knew what they were doing . While speaking with the Chief Executive Olli Humphreys, I was impressed with his speed of with which he resolved any issues at hand . He was cooperative for him there were no important or not important issues , all mattered equally . He dealt with them with extreme efficiency . He and his team made the tedious process of purchasing a new home very easy and dealt with it as if it was his own issues . I cannot recommend him and his team any more . Thank you to the staff at Your Move Beccles .
1/5
GoogleAvoid this letting agent.!!!! After our tenancy ended, we agreed the deposit deductions, provided our bank details when requested, and were repeatedly assured that our refund was being processed. We were told it had been approved, sent to the accounts team, and would be paid within 3, 5 working days. Weeks later, despite numerous emails and phone calls, we still had not received the agreed refund and were forced to open a formal dispute with mydeposits. After reading many similar reviews from other customers, our experience unfortunately does not appear to be an isolated case. Based on our experience, I cannot recommend this letting agent.
1/5
Google‼️‼️Absolutely disgraceful service. It has been over 1.5 months since we moved out and we are still waiting for our deposit. We have had to chase them constantly, only to receive the same copy-and-paste responses and be passed around with excuses about the accounts team. No one takes responsibility, no one follows up, and there is no sense of urgency when it comes to returning tenants’ money. This has been one of the most frustrating and unprofessional experiences I have ever had with a letting agency. Avoid if you don’t want unnecessary stress and endless delays.
1/5
GoogleExtremely poor communication from Your Move. Our tenancy ended weeks ago and we have had to repeatedly chase for updates regarding our deposit. Multiple emails and phone calls were ignored, and despite being told by Caraline that we would receive updates, we were repeatedly left waiting without any meaningful response. We were also never provided with a check-in inventory when we moved into the property, yet issues are now being raised at the end of the tenancy. After weeks of delays, the only information provided was that the landlord was obtaining a quote for a front door threshold which was already loose during our tenancy. Very disappointing service and a frustrating experience from start to finish. Never Again with this company
1/5
GoogleOverall, my experience as a tenant was mixed. The move-in process was smooth and well organized. Communication was clear, everything was ready on time, and getting the keys was straightforward, which made settling in easy. Unfortunately, the move-out process was much more difficult. Communication became slower, and dealing with the deposit was frustrating as I now had to raise a dispute since I have received no response regarding the deposit 2 months after I had moved out. Also, the property was up for sale during my tenancy which is fine, however on one occasion - the agent entered the property with prospective viewers while I was still at home - despite telling them that I will be present. He decided to knock and then enter the property instead of waiting a minute or two for me to open the door. This made me feel uncomfortable and that my privacy was not being respected.
1/5
GoogleUnprofessional property company, we have been trying to get in contact to invest in a propert by both calling and mailing however no response no customer support, please avoid them, do not waste your time!!
Hello, Thank you for taking the time to leave a review. We are sorry to hear your feedback. We would just like to point out that you initially emailed on the 11th, we replied on the 11th and said we would come back to you with the relevant information, your review was then made the next day. We apologise for the delay, however we do not believe that 24-48 hours is an unreasonable time scale to gather the requested information and come back to you.
1/5
Google‼️‼️Absolutely disgraceful service. It has been over 1.5 months since we moved out and we are still waiting for our deposit. We have had to chase them constantly, only to receive the same copy-and-paste responses and be passed around with excuses about the accounts team. No one takes responsibility, no one follows up, and there is no sense of urgency when it comes to returning tenants’ money. This has been one of the most frustrating and unprofessional experiences I have ever had with a letting agency. Avoid if you don’t want unnecessary stress and endless delays.
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience. To provide some context, the deposit amounts were agreed in a timely manner, and once this had been finalised, we instructed our accounts team to release the funds. There were a small number of queries that needed to be resolved before the payment could be processed, but these were addressed as quickly as possible. The payment has now left our account. Please note that bank transfers can take approximately 7, 10 working days to reach the recipient's account. We understand that waiting for a deposit refund can be frustrating, and we apologise for the delay. If there are any further concerns or if the funds have not reached your account after this timeframe, please contact us directly and we will be happy to investigate this for you.
5/5
GoogleI recently moved into a new rental property with Your Move. Gina and Chloe were very helpful and professional every step of the way.
5/5
GoogleI was with your move for a number of years and throughout the whole time they were efficient, friendly and easy to contact with a quick response when needed. Very happy with the service they provided and would recommend renting a property through Your Move.
1/5
GoogleWe were very very disappointed by the firm that Ollie recommended ,it was so bad that after 5 months we were in a situation of not owning my late mums home and had no money transfered so very very annoyed ,disappointed,and angry with Your Move Beccles ...the experience has led us as a large family to avoid using this company again ..also Ive noticed the nice new office near Normanston Drive so someone is making a rather large profit !!!
1/5
GoogleWe were very very disappointed by the firm that Ollie recommended ,it was so bad that after 5 months we were in a situation of not owning my late mums home and had no money transfered so very very annoyed ,disappointed,and angry with Your Move Beccles ...the experience has led us as a large family to avoid using this company again ..also Ive noticed the nice new office near Normanston Drive so someone is making a rather large profit !!!
5/5
GoogleExcellent communication, smooth process all managed remotely, got all the paper work done from home making the move really easy for me. Super accommodating, thank you Gina and Chloe!
5/5
GoogleOur experience with Your Move was fantastic from start to finish. From the moment Ollie first introduced himself and got the process moving, we felt confident we had chosen the right estate agent. Ollie, Lee, Maya and Holly were all brilliant throughout the whole journey of selling our home and buying our new property. When our first sale unfortunately fell through, the team were incredibly supportive and proactive. Instead of letting things stall, they quickly got back to work marketing our property and managed to find another buyer for our home. Their knowledge of the local property market and determination really made a difference at a stressful time. Lee was also very patient with us while we were looking for the right home to buy. He took the time to understand what we were looking for and suggested properties that genuinely suited us, which made the house hunting process much easier. One thing that really stood out was the communication. We were kept fully updated throughout both the sale of our house and the purchase of our new home. The team were always quick to respond and nothing ever felt like too much trouble. They were also very proactive in chasing solicitors and others in the chain to keep everything progressing as smoothly as possible, which is exactly what you want from a professional estate agent. Selling and buying a house can be stressful, but the team at Your Move made the whole experience far more manageable. If you are looking for a reliable, professional and supportive estate agent to sell your home or help you buy a property, we would highly recommend Your Move. A huge thank you to Ollie, Lee, Maya and Holly for all of your hard work and support we truly appreciate everything you did for us.
5/5
GoogleChloe and Gina have honestly been the best throughout my first moving experience. They have helped and answered any questions I had as fast as they could. Couldn’t recommend your move enough; such friendly staff.
1/5
GoogleEdit after my fried has moved out I assure you take many many pictures when you move in and even then beware still waiting on deposit .... EDIT : I AM NOT THE TENANT. MY REVIEW IS MERELY THIS THINGS I HAVE WITNESSED FIRSTHAND IN THE LAST 2 MONTHS, LITERALLY ALLOWING PEOPLE TO MOVE INTO UNINHABITABLE PROPERTIES WITH NO CONSIDERATION FOR PEOPLE'S MENTAL HEALTH OR PHYSICAL HEALTH Also as an owner of a property I'm looking to sell and buy a new property due to the complete shambles I've seen I would never consider yourselves;the way your branch manager does not look into the issues and the things that he says he would and doesn't call back and assumes matters have been dealt with Do not rent from them if they maintain the building because they do not respond Terrible customer serivce, No correspondence or answers to repeated emails. Left with no hot water since move in date No tap in kitchen literally removed tap put a stopper on and left unusable tap beside sink Window still broken should have been fixed by move in date so the flat doesn't contain heat Incorrect electric company listed on the tenancy. No correspondence to request to place a phone line to allow WiFi which is these days a necessity Broken electric heater only in one room so No heating within property
Hello, We have checked our system and have no record of you being a tenant, or of ever having any dealings with you. We therefore believe this to be a false review. If you would like to speak to the office please call us on 01493 600005. YOUR MOVE
1/5
GoogleEdit after my fried has moved out I assure you take many many pictures when you move in and even then beware still waiting on deposit .... EDIT : I AM NOT THE TENANT. MY REVIEW IS MERELY THIS THINGS I HAVE WITNESSED FIRSTHAND IN THE LAST 2 MONTHS, LITERALLY ALLOWING PEOPLE TO MOVE INTO UNINHABITABLE PROPERTIES WITH NO CONSIDERATION FOR PEOPLE'S MENTAL HEALTH OR PHYSICAL HEALTH Also as an owner of a property I'm looking to sell and buy a new property due to the complete shambles I've seen I would never consider yourselves;the way your branch manager does not look into the issues and the things that he says he would and doesn't call back and assumes matters have been dealt with Do not rent from them if they maintain the building because they do not respond Terrible customer serivce, No correspondence or answers to repeated emails. Left with no hot water since move in date No tap in kitchen literally removed tap put a stopper on and left unusable tap beside sink Window still broken should have been fixed by move in date so the flat doesn't contain heat Incorrect electric company listed on the tenancy. No correspondence to request to place a phone line to allow WiFi which is these days a necessity Broken electric heater only in one room so No heating within property
Hello, We have checked our system and have no record of you being a tenant, or of ever having any dealings with you. We therefore believe this to be a false review. If you would like to speak to the office please call us on 01493 600005. YOUR MOVE
1/5
GoogleApplied for a rental property. The agents did everything over WhatsApp from their personal devices already a huge red flag. Then kept my holding deposit with an excuse about a credit check to which they couldn't provide evidence of. Refused a subject access request including this alleged failed check and also the removal of my personal information from their systems and the personal devices of the agents handling my information. VERY VERY ILLEGAL, They also refused to speak to me when I told them the calls were recorded, very very shady operation. The "owner" Oliver who isn't actually an owner but just a puppet in a suit is also very unprofessional. Steer well clear and do not give them any money. If they can provide evidence like they say they have I'd be more than willing to accept the loss on the holding deposit but they can't so its the principle not about the money. Very poor business practices and they clearly use this method with a lot of people to make up a chunk of their revenue.
5/5
TrustpilotExpert, reliable Your Move Estate Agents.
From consultation to completion of the sale of my house, the whole team at Your Move, Whitley Bay, has been fantastic.
1/5
TrustpilotAbsolutely appalling how they handle…
Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.
5/5
GoogleOur experience with Your Move was fantastic from start to finish. From the moment Ollie first introduced himself and got the process moving, we felt confident we had chosen the right estate agent. Ollie, Lee, Maya and Holly were all brilliant throughout the whole journey of selling our home and buying our new property. When our first sale unfortunately fell through, the team were incredibly supportive and proactive. Instead of letting things stall, they quickly got back to work marketing our property and managed to find another buyer for our home. Their knowledge of the local property market and determination really made a difference at a stressful time. Lee was also very patient with us while we were looking for the right home to buy. He took the time to understand what we were looking for and suggested properties that genuinely suited us, which made the house hunting process much easier. One thing that really stood out was the communication. We were kept fully updated throughout both the sale of our house and the purchase of our new home. The team were always quick to respond and nothing ever felt like too much trouble. They were also very proactive in chasing solicitors and others in the chain to keep everything progressing as smoothly as possible, which is exactly what you want from a professional estate agent. Selling and buying a house can be stressful, but the team at Your Move made the whole experience far more manageable. If you are looking for a reliable, professional and supportive estate agent to sell your home or help you buy a property, we would highly recommend Your Move. A huge thank you to Ollie, Lee, Maya and Holly for all of your hard work and support we truly appreciate everything you did for us.
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Your Move Oliver James, Beccles has the most, with 240 reviews rated 4.4 out of 5, followed by Gorleston with 221.
The six Your Move & Reeds Rains Oliver James offices, by town:
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