Xenia Students estate agents in Sheffield, Middlesbrough, Sunderland and 2 more

★★★★★ 5/5

Google

Rating only, no written review.

Zain · 25 July 2025 · Xenia Students Sunderland

★★★★★ 1/5

Trustpilot

I paid a holding deposit to Xenia…

I paid a holding deposit to Xenia Lettings and was repeatedly ignored when I requested a tenancy agreement or just a simple update. Despite calling, emailing, and messaging over a two-week period, I was left on “seen” or given false promises of callbacks that never happened. They later used the excuse that the person responsible for contracts was on holiday and that contracts are only sent “closer to the move-in date.” However, I formally requested the agreement multiple times, and they failed to provide it, which is unprofessional and prevented me from making an informed decision about the property or moving on to more viable options. After I submitted a formal complaint and requested my deposit back, I received a reply within minutes, completely contradicting their earlier excuse of being “too busy” to respond. It became clear they were simply choosing to ignore me are unprofessional with selective communication. I was also treated poorly over the phone. The person I spoke to was unhelpful, dismissive, and refused to pass me to anyone who could resolve the issue even after insisting to speak to a manager or someone in a higher position than her. I was told in writing that I would receive a £370 refund. But during a call with the agent , this was suddenly reduced to £130 without explanation or valid justification. I have screenshots and video evidence of this inconsistency. Their communication was vague, riddled with spelling mistakes, and completely unprofessional. After reading many other reviews, it’s clear this is part of a wider pattern of concerning behaviour, including withheld deposits and ignored complaints. This agency is shocking! They need investigating into by relevant authorities. I have reported Xenia Lettings to Liverpool City Council, citizens Advice and am pursuing a refund through small claims court. I recommend that you avoid this company at all costs!!!!!!!

Chloe · 24 July 2025 · Xenia Students Sheffield

★★★★★ 1/5

Trustpilot

It is when you move out you will know…

It is when you move out you will know they don't give a shit about you,they treat you like you don't matter ,I doubt if people's mental health means anything to them,they even over charge you and not even give a breakdown why that amount was deducted.

Teju · 24 July 2025 · Xenia Students Sheffield

★★★★★ 5/5

Google

Had a great hassle-free living with them for almost a year. They are very helpful and straight forward for their services. Had no remarkable issues. Really miss you. Recommended!!

Shamima · 24 July 2025 · Xenia Students Sheffield

★★★★★ 5/5

Google

We had a great experience during our time at the building. Nicci and Neil were always friendly, helpful, and professional. They made everything smooth and easy, and their support was truly appreciated. Thank you both for everything ❤️

Naeimeh · 16 July 2025 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Liam did a really good Job in assisting me with my apartment. I’m glad he made things so easy for me and I can’t wait to enjoy my stay 😊. …

Sure · 15 July 2025 · Xenia Students Chester

★★★★★ 5/5

Google

I have been looking for a property in Chester and Liam was so friendly and helpful in finding my new home. Big thanks to Liam

Francesca · 13 July 2025 · Xenia Students Chester

★★★★★ 1/5

Google

Dreadful experience, stay as far away as you can. Hot water was broken for months with no compensation given, unbearably hot in the summer and the quality of the furniture and kitchen equipment is atrocious and will fall apart while they will still take all of your deposit blaming you. Lifts regularly break, fire alarms go off all the time and the corridors reek of cigarettes. Landlords and management should be ashamed of themselves. I would give zero stars if I could. Avoid at all costs and spare yourself this overpriced miserable experience.

Kyle · 12 July 2025 · Xenia Students Sheffield

★★★★★ 1/5

Google

Would not recommend living at Xenia Student Accommodation. The lift didn’t work the whole time I was there, and no real updates or apologies were given. What made things worse was the random fire alarms, going off at midnight, 2 AM, etc. Multiple times. I tried contacting management several times, and while they responded occasionally, nothing was ever properly fixed. For a student accommodation, you’d expect better support and working facilities. Definitely not worth the price I paid.

Patkuriashwin · 10 July 2025 · Xenia Students Sheffield

★★★★★ 5/5

Google

Within walking distance of local shops such as lidl, Tesco and McDonald's. 10 min walk from St Peters campus and 5 minutes from the local metro station. Easy access into the city centre. Friendly staff and rooms are spacious.

Alex · 10 July 2025 · Xenia Students Sunderland

★★★★★ 1/5

Trustpilot

Idiots

My experience with them has been one of the most damaging and distressing chapters of my life. Over four years of mismanagement, they drained me financially, devalued my property to less than half its worth, and left me entangled in endless emails and legal issues. Their behaviour shows a shocking lack of professionalism, and it’s clear I’m not the only one, many others have suffered at their hands. Whether you’re a landlord or a tenant, you are not safe dealing with this agency. They have caused harm to far too many people and should be held accountable. They are useless and scammers

Garbo · 9 July 2025 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Great place to live. Lisa and Billy are lovely too

Connor · 16 June 2025 · Xenia Students Sunderland

★★★★★ 5/5

Google

I love this accomodation. The staff and everyone else that lives here are so friendly and helpful. It’s an amazing, quiet area with every shop at your door step. The rooms are spacious and in great condition. Lisa and Billy are lovely and couldn’t be more accomodating. Couldn’t reccomend Xenia enough! :)

Hannah · 16 June 2025 · Xenia Students Sunderland

★★★★★ 3/5

Google

Rating only, no written review.

YASWANTH · 6 June 2025 · Xenia Students Sheffield

★★★★★ 5/5

Google

As I am coming to the end of my 1st year at Rede House and I’ve just enquired if I’m able to Rebook for the next 2 years..:::: need I say anymore about Rede House! …

Sophie · 16 May 2025 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Fantastic place to stay ,ive been here 3yrs now ,staff super friendly and helpful. Any bad reviews are obviously from sad lonley keyboard warriors please just ignore you will be glad you did .

Neil · 4 May 2025 · Xenia Students Middlesbrough

★★★★★ 5/5

Google

Chronicle House is a very nice and comfortable accommodation with friendly and helpful staff. The team is available on weekdays (Monday to Friday), so support is limited outside these times. Please take extra care with your access keys, getting locked out during out-of-office hours can be extremely difficult and frustrating, as reaching staff can be nearly impossible. That said, during working hours, the staff do their best to resolve any issues promptly and effectively.

Lenin · 24 April 2025 · Xenia Students Chester

★★★★★ 3/5

Google

Third day without wifi in the whole building, contacted support for the internet provider and they haven’t even gotten a response from the people here cause no one’s ever here during the weekend or even most of time !!

Amor · 21 April 2025 · Xenia Students Glasgow (Robert Owen House 87 Bath Street)

★★★★★ 1/5

Google

WORST PLACE ON EARTH😱😱😱 There was no water for a whole week. Then there was no hot water for months and months. They did not compensate us for any of this. We were left to suffer. ‼️‼️BEWARE‼️‼️ Do not come here. Xenia is not good for students or anyone. - Lift is never working - No security - people break in all the time and break doors and locks 🔓 - no staff - parcels get lost - no maintenance (they do not fix anything!) - Heaters always broken - broken bed was not fixed for a year - light not working in the rooms -Scary place 💀 - Break ins all the time - Dirty and not clean - no reception or help - leakages and no urgent fix -no water💦💦💦 - no common room - no socials - mold and not safe - Rubbish lying around all the time 🗑️ - Management does not respond to email and does not care about students

Judie · 17 April 2025 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 1/5

Google

I have had an extremely frustrating and disappointing experience living at Xenia Glasgow. The management is unresponsive, dismissive, and fails to address serious maintenance issues, making it clear that tenant well-being is not a priority. Repeated Lift Failures, The only lift in the building has broken down multiple times over several months. Despite countless complaints, management refuses to provide a permanent fix, making daily life physically exhausting, especially for residents on higher floors. Prolonged Water Outages & No Hot Water for Weeks, The building suffered multiple water outages, with no hot water for over two weeks. Instead of fixing the problem, management suggested tenants travel to a gym to shower, an unacceptable and legally questionable solution. Serious Security Issues, The building lacks proper security, allowing unauthorized individuals, including those carrying knives, to enter. Despite raising concerns, management has taken zero effective measures to improve safety. Dismissive & Unprofessional Management, Repeated emails and complaints are ignored or met with copy-paste responses offering no real solutions. Instead of acknowledging their failures, they blame tenants and even falsely accuse them of intimidation when asserting their legal rights. No Compensation for Unlivable Conditions, Despite withholding essential services, Xenia refuses to offer any rent deductions or refunds, leaving tenants to suffer both financially and physically. If you are considering living here, stay far away. This is one of the worst-managed accommodations I have ever experienced

Eshaan · 17 April 2025 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 1/5

Google

My boyfriend lived here and had a horrible and stressful time. There was no hot water for months, so he had to stay at mine and look for somewhere new to live. There is never a receptionist or staff there. Nothing ever gets fixed. His bed was broken since he got there and over 6 months no one fixed it, after he persistently requested for it to be fixed. There have been several break ins, someone even came into the room while we were asleep. Nothing is ever dealt with. Also, they demanded rent off people even though there was no hot water.

Dee · 17 April 2025 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 1/5

Google

Majority of my experience of the Robert Owen House by Xenia in Gloasgow was unfortunately bad. 1. Very bad communication by the staff, reception open hours weren’t satisfactory either. 2. The pricing was expensive but the facilities were only basic and condition of things was not good. 3. Due to some accident we lost any access to water for couple of days, it was insane and no refund or apologies. 4. No 24/7 services so if you accidentally lost you card, you had to sleep somewhere else. 5. I didn’t get my deposit back. It’s funny they accept any international payment, but to pay back they take 60 pounds per transaction, plus they said I haven’t paid enough and deducted an amount from my deposit even though I paid everything on time. 6. No clear description on website about the fact that the apartment are missing everything, but they advertise like it’s fully furnished. Well I can keep on with the things that were wrong with this place. Altho If I need to find a nice word to say about the place: The location is absolutely great, bath street. And residents ( mostly students) were lovely :)

Marina · 17 April 2025 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 1/5

Google

Worst student accommodation to deliver to!! They won’t even allow delivery drivers to leave parcels at reception making it impossible to deliver to the apartments! Every flat has a code which you cannot call! If you live here then good luck when you are waiting for a delivery!! Every other accommodation block in central Glasgow allows for parcel safe store! Not this one!!

Derek · 17 April 2025 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)

★★★★★ 1/5

Google

In 1 year: over 2 months to change a broken fridge; 2 months (straight) with a broken lift (i am on the 8th floor). Days without water or internet. Other minor issues. All of this with them asking for 12 weeks rent payment in advance. Now that I moved out, they haven't refunded my overpaid rent and deposit in the 28 days they were supposed to. Extremely disappointed, this accommodation is not worth it.

Alex · 17 April 2025 · Xenia Students Glasgow (Central House 50 - 58 Jamaica Street)