Trusted Agent profile · Anglesey, Wales, Anglesey, Gwynedd and more
Verified
★★★★★
1,185 reviews across 6 offices and 6 platforms
Williams & Goodwin The Property People Ltd has six offices, in Bangor (two offices), Llangefni (three offices) and Holyhead (Anglesey, Wales, Anglesey, Gwynedd and Gwynedd Wales). Together they have 1,185 reviews on six platforms, rated 4.7 out of 5 overall.
746
Reviews on Google
All 6 offices
49
Reviews on Facebook
Business-wide
3
Reviews on Yell
All 6 offices
360
Reviews on The Trusted Agent
All 6 offices
7
Reviews on Trustpilot
Business-wide
20
Reviews on allAgents
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell ...Read all 112 from sellers
High-quality, faultless service from start to finish! From selling my property via Matthew and Jamie, to buying a new property via Charlotte, the service ...Read all 95 from buyers
Having bought a property through Williams and Goodwin 12 years ago, there was no doubt in our mind who to turn to when selling on. The advice that Tim gave in ...Read all 49 from landlords
Even though we have not actually let from this company, they have let us know of the right properties for us. Kept us informed always with a professional and ...Read all 79 from tenants
Williams & Goodwin The Property People Ltd's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentProfessional, diligent and genuinely friendly staff.
Their knowledge of the property market in the area is second to none. All contact was responded to and we were helped at every step of our property sale journey. Our particular thanks to Kelvin Frazer and Elin Owen; their knowledge and support was invaluable.
5/5
GoogleRating only, no written review.
Thank you.
5/5
GoogleRating only, no written review.
Thank you for your 5 Star rating Jonathon, I am pleased to see that we were able to be of service to you, please let me know if any individual stood out for praise with your dealings or was it a team effort
5/5
GoogleBest specialists I've ever seen! Extremely helpful and knowledgeable team. We can't describe how thankful we are. I will recommend these agents to anyone who needs estate agency.
What lovely words of praise Thomas and Aldona. We are so proud of the experience and knowledge our staff have in trying to make hte house buying process as smooth as possible and to have such recognition of the extra effort we put in is very kind of you. I have passed on your review to all concerned and we wish you many happy years in your new home, and are indebted for any recommendations received. Regards Tim
5/5
GoogleRating only, no written review.
Thank you for your 5* rating.
5/5
GoogleRating only, no written review.
Thank you for your 5* rating.
5/5
GoogleRating only, no written review.
Thank you.
5/5
The Trusted AgentTenancy
First class service
Hi Alan, Thank you for taking the time to leave us a 5* review! Your feedback is greatly appreciated. Many thanks Greg
5/5
YellVery professional
Sold a flat and bought house through these guys a couple of years, they are providing a very professional service
5/5
GoogleExcellent service from Williams & Goodwin in selling my property. In an age where it often feels that we are pushed to use impersonal websites or industrial-scale call centres, it was refreshing to encounter proper personal service, backed …
Diolch yn fawr/Thank you Mr Davies for your review on our estate agent office. Delighted that we were able to assist. Customer service is an experience that we aim to ensure our customers enjoy. Regards.
5/5
GoogleI thought Sally was fantastic, she was really professional but also very friendly. She was quick to respond to anything and kept me in the loop on any changes. Whenever she was not around she let me know in advance and the other team …
Dear Pippa Adams - Thank you so much for taking time to review our estate agent team at Llangefni and Sally in particular. Will pass on your kind words. Regards
5/5
GoogleA few years ago when my father died, it was down to me to see about selling his house. I used Williams and Goodwin and was very pleased I did. They were extremely professional, as well as being friendly and helpful from start to finish, …
Good to hear from you with an lovely review of our service. Trust all is well, Regards - the Team at WGTPP
2/5
GoogleHi Tim, as I've seen your reply, I'll give you a rundown: - tried to make me pay the guarantor fees twice over despite only having done the first round 2 months previously and none of the details had changed. - when the internet went down (it was fine for the first few months that I moved in) they said I "should have checked it before I moved in" (like, how?) And offered me a "solution" of paying for my own separate internet connection for an additional £30 a month on top of the £473 I'm already paying despite internet being included in the contract. Grudgingly enquired with Vodafone to see if there was a problem then when it failed to get better did nothing more about it. Got less than 1mbps the entire two years I was there and lost my job (which I conducted remotely) because of it. - landlord showed up without warning, illegally. Visit was not necessary and could have been handled without a visit. Was very awkward and uncomfortable. Felt pressured to let him in. He even commented on how I looked hungover. - passed my number on to the fire alarm company without asking me first - advertising to new tenants that they would fit a washing machine even though they refused us because it's would have to be near the exit and is therefore a fire hazard. - tried to make my dad (guarantor) sign a contract that made him liable for any damage/non payment done by ANY of the tenants, not just by me - gave my flatmate the wrong key and refused to send somebody to the house let her in until the next day so she had to walk all the way back to the estate agent to get it herself despite it being their fault - tried refusing to give my flatmate her deposit back when her tenancy ended, claiming that she hadn't handed the keys in when she had - tried to make us pay a 2nd deposit when renewing the tenancy despite already having one from us from when we originally signed. Claimed they "couldn't carry it over" but backed down pretty quickly when my dad told them he was going to get legal advice before paying it - arranged a house viewing when I was away for the week (which I'm cool with), used a master key to unlock my room and then LEFT IT UNLOCKED - all 4 of us have requested the mailbox be fixed multiple times and six months on it still hadn't been done. - when one flatmate's radiator wasn't working he asked if she had tried bleeding it and told her to try that before doing anything else. The next thing we know we are being spam called by the estate agent to let the plumbers in when we hadn't been told they were coming - harrassed two of my flatmates to come back to the house from their respective countries before the end of june during a GLOBAL PANDEMIC when travel was LITERALLY ILLEGAL.
Dear Abby. Thank you for spending the time in providing a recent Google review. The 2 star rating is below the standard we would expect to provide our customers, and I wonder if you can provide clarity as to why you were not inclined to provide a higher star rating. If you would prefer you can contact me in confidence on tim@tppuk.com. Regards Tim
5/5
GoogleThe team were in regular contact with us weekly to help progress the purchase of the property. Julia Goodwin & Nadine were very helpful & informative.
Thank you for your feedback on the service you have received Rachael, and the help Julia and Nadine were able to provide. We pride ourselves on not just marketing a property but also providing regular progress reports to both buyers and sellers to help ensure a sale proceeds as smoothly as possible to a satisfactory conclusion. I know from the first moment you went down the driveway to the apartment you were taken by the view, and I am sure you will spend many an enjoyable hour just taking in the unique vista. Best Regards Tim
5/5
GoogleI thought Sally was fantastic, she was really professional but also very friendly. She was quick to respond to anything and kept me in the loop on any changes. Whenever she was not around she let me know in advance and the other team …
Dear Pippa Adams - Thank you so much for taking time to review our estate agent team at Llangefni and Sally in particular. Will pass on your kind words. Regards
5/5
GoogleExcellent service from Williams & Goodwin in selling my property. In an age where it often feels that we are pushed to use impersonal websites or industrial-scale call centres, it was refreshing to encounter proper personal service, backed …
Diolch yn fawr/Thank you Mr Davies for your review on our estate agent office. Delighted that we were able to assist. Customer service is an experience that we aim to ensure our customers enjoy. Regards.
5/5
GoogleWe received excellent service throughout the sale, and were very impressed with how quickly a buyer was found for the property and how we were kept up to date with everything as the sale progressed. We would definitely use Williams and Goodwin again.
So good of you to say so Carys. Glad we managed to get this sale through so quickly for you and your partner. No doubt you are being kept busy with your new born and thanks you for your kind words on how we have kept you in the picture throughout the sale. All the best and look forward to acting for you in the future Tim
5/5
GoogleA few years ago when my father died, it was down to me to see about selling his house. I used Williams and Goodwin and was very pleased I did. They were extremely professional, as well as being friendly and helpful from start to finish, everything went very smoothly. I would not hesitate to recommend them to anyone thinking of selling a property.
Good to hear from you with an lovely review of our service. Trust all is well, Regards - the Team at WGTPP
5/5
GoogleRyhs is a gentlemen and very professional. 1: Approach and opening conversations was excellent. 2: kept to the point, and He understood straight away. 3: find the solution.. In all very professional and downtown the earth.
Thank you for your kind and positive review of Rhys at our Llangefni office. Regards
5/5
GoogleAmazing team, very welcoming, friendly and supportive.
Thank you Miguel not just for the kind words about the team, and the support we were able to give you with your move from Portugal, but also for the chocolates and cake from back home. We hope you enjoy your rental whilst you are in the UK. Best wishes from us all
5/5
GoogleRating only, no written review.
Thank you for your 5* review - appreciated. Regards
5/5
GoogleRating only, no written review.
5/5
GoogleMy experience with JLL was absolutely great. Me and my colleague, took a little risky approach and rented it without even seeing the place in person. Pierre, who was our agent has done a fantastic job, he was very responsive, helped us negotiate the contract and overall was very very helpful. I have just moved in here yesterday, and the flat is great. Definitely recommend :)
Dear Katarzyna, We are incredibly grateful that you took the time out to leave this review. It's wonderful to hear that your experience with JLL was great and that Pierre has done a fantastic job. We'll make sure to share your feedback with him and we do hope you will enjoy your new home! Thank you, JLL Team
5/5
GoogleI've recently signed up to rent a property with them and it has been by far the easiest process I've experienced; the assistance I've had from Tom Young was great from start to finish.
Thanks Graham, good to hear about Tom's great work
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Williams & Goodwin The Property People Ltd, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Trusted Agent award
1,170th of 18,569 UK offices
Top 10%
Trusted Agent award
1,378th of 18,569 UK offices
Top 10%
Williams & Goodwin The Property People Ltd branches are among the ESTAS 2026 winners.
ESTAS 2026: 1 Bronze, 5 Best in County and 5 Best in Postcode across five branches.
Source: The ESTAS 2026 winners, as published.
Williams & Goodwin The Property People Ltd is among The Negotiator Awards 2025 winners.
Negotiator Awards winners in three years, the group and its branches: 2019, 2023, 2025.
Negotiator Awards by year, 2019 to 20232023 1 Gold and 2 Highly Commended The Negotiator Awards 2023 winners
2019 1 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
Williams & Goodwin The Property People Ltd and its branches won awards at EA Masters in two years, most recently 2019.
EA Masters winners in two years, the group and its branches: 2018, 2019.
EA Masters by year, 2018 to 20192019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Williams & Goodwin The Property People Ltd a message.
Bangor, Gwynedd has the most, with 364 reviews rated 4.5 out of 5, followed by Lettings & Property Management with 326.
The six Williams & Goodwin The Property People Ltd offices, by town:
112 reviews from sellers, rated 4.9 out of 5 on average. For example, Alison wrote: "The professionalism of the staff at Williams-Goodwin (Holyhead) in particular Charlotte is absolutely superb. We were in a very sad situation of having to sell ..."
95 reviews from buyers, rated 4.9 out of 5 on average. For example, Cath wrote: "High-quality, faultless service from start to finish! From selling my property via Matthew and Jamie, to buying a new property via Charlotte, the service ..."
49 reviews from landlords, rated 4.9 out of 5 on average. For example, Shoned wrote: "Having bought a property through Williams and Goodwin 12 years ago, there was no doubt in our mind who to turn to when selling on. The advice that Tim gave in ..."
79 reviews from tenants, rated 4.9 out of 5 on average. For example, Helen wrote: "Even though we have not actually let from this company, they have let us know of the right properties for us. Kept us informed always with a professional and ..."
Yes. In The Trusted Agent 2026 awards, Anglesey won Trusted Agent and Anglesey won Trusted Agent. At the ESTAS 2026 awards its branches won 1 Bronze, 5 Best in County and 5 Best in Postcode awards. The group and its branches have also won 6 other industry awards since 2018.
