Every review we hold for the Bangor office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google⭐ 1 star, would give 0 if I could
If there was an option for 0 stars, I wouldn’t hesitate to choose it Our experience with Williams & Goodwin while selling our house was absolutely disgraceful.
The selling fees are extremely high for the level of service we received. From our experience, there was a complete lack of transparency and communication throughout the process, and we were left feeling that we had to do their job for them.
Our experience with the Bangor branch was particularly disappointing. We found the customer service from the manager, Emily, to be extremely poor. On the phone, we felt that her attitude towards us as customers was rude and unhelpful, which only added to an already frustrating experience.
We had **three people interested in viewing our house two of whom were private buyers we already knew, meaning we carried out those viewings ourselves Williams & Goodwin only carried out one viewing
We then received three offers at exactly the same price. Rather than contacting the potential buyers and asking whether they wanted to improve their offers, we had to point this out to Williams & Goodwin ourselves Considering the fees we were paying, we expected them to be actively working to achieve the best possible price for our property
We also tried to cancel the contract during the14 -day cooling off period because of our experience and make the sale privatelyWe were extremely disappointed with how this was handled and felt that our concerns were not listened to
Overall, we are extremely unhappy with the service we received\. For the amount of money being charged, we expected a professional, proactive and transparent service\. Instead, we felt that very little was done to actually help us sell our home
**Based on our personal experience, I would not recommend Williams & Goodwin to anyone looking to sell their property\. We will certainly be advising friends and family to consider other options.
A thoroughly disappointing experience from start to finish
Stuart · 2 October 2026
★★★★★ 1/5
TrustpilotIf there was an option of 0 start I…
If there was an option of 0 start I would not hesitate in choosing. Disgraceful company with very high selling fees for doing absolutely nothing. They are a joke of a company with no transparency over nothing, the manager Emily in the bangor store is cheeky with customers on the phone. Her Customer service is rubbish. I would not recommend no one to go with them when selling and will be advising people in the future not to go with them. We had 3 people waiting to view our house and two of them were private from people that we knew, so we did the viewing, they only did one viewing. We had 3 bids on the house at the same price, they did nothing to try and get us more money, they didn’t even tell the three possible buyers to up their bids as they were the same amount, we had to call them and tell them this. We tried to cancel the contract i. The 14 day cooling off period and make the sale private, but they didn’t want to know. Horrendously is the word for the company and the staff.
Stuart · 1 October 2026
★★★★★ 5/5
GoogleJohn Partridge provided an excellent service throughout my property purchase. From the initial stages through to completion, he was consistently professional, responsive, and proactive. Communication was always prompt, and he took the time to answer my questions clearly and thoroughly, which made the entire process much less stressful.
He was particularly effective at coordinating communication between myself and the seller, ensuring that any issues or queries were addressed efficiently and without unnecessary delays. His advice was practical, honest, and genuinely helpful at key stages of the transaction.
I would highly recommend John to anyone looking for a knowledgeable and reliable estate agent. His professionalism and commitment to keeping the process moving smoothly were greatly appreciated throughout my purchase.
Monika · 22 June 2026
★★★★★ 5/5
GoogleI'm not finished so I don't want to 'jinx' anything, but even my experience has been amazing. Not everyone in the office speaks Welsh, but they 'humour' me as Welsh learners and give me people with whom I can practice. I have agreed reduced equipment, but that was my choice. There was a lot of interest in the house in the first month and the house is now off the market. The best thing was the speed of responding to contacts by email, phone calls etc, and the speed to put on the market (virtually overnight). They are all lovely people - well done :)
D · 21 September 2025
Agent replied · 11 October 2025
Thank you very much for your kind comments - it's lovely to hear that you've had such a positive experience so far. We appreciate how difficult learning a new language can be - it's a pleasure that we were able to help, and it's nice that you had the opportunity to practice with our team.
It's great to hear that the process has been quick and efficient - thanks again for your kind words, it means a lot to the whole team. We wish you the best of luck with the rest of the process!
Thank you very much for your kind comments - it's lovely to hear that you've had such a positive experience so far. We appreciate how difficult it can be learning a new language it's a pleasure to help and nice that you had the opportunity to practice with our team. It is very good to hear that the process has been quick and efficient, thank you again for your kind words - it means a lot to the whole team. We wish you the best with the rest of the process!
★★★★★ 5/5
GoogleTop notch experience renting through them. They have been as quick as humanly possible arranging for any emergencies to get resolved and their staff go above and beyond.
Our fridge broke down during a heatwave, James went to Slough for a replacement when there weren't any that would fit in the local stores.
When out of hours issue have come up Emma has been super patient and responsive.
All together, everyone we have interacted with has been stellar.
Ivan · 22 June 2026
★★★★★ 5/5
GoogleReally impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.
Adama · 22 August 2025
Agent replied · 22 July 2026
Hi Adama, Thank you so much for this kind review!
★★★★★ 5/5
GoogleFrom the moment I requested a virtual viewing while we’re abroad, the service from this agency has been outstanding. Charlotte contacted me immediately after I expressed interest and arranged for videos to be taken the very next day. She was consistently responsive to all our questions, and the referencing and affordability checks through Goodlord were seamless and straightforward.
We’ve been searching for apartments for about a month with mixed experiences from other agencies - viewing requests ignored, or little to no information provided. In contrast, this agency has been exceptional. I wouldn’t hesitate to recommend them to anyone looking to rent or sell a property. They are a real credit to the landlord of the property we’re currently about to secure.
Nix · 22 May 2026
★★★★★ 5/5
GoogleHuge thank you to Trudy and Greg for helping me sell my house! From start to finish, they were incredibly knowledgeable and guided me through every step with confidence. They always kept me updated, answered all my questions quickly, and made the whole process feel smooth and stress-free.
I truly felt like I was in safe hands the entire time. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a home. Five stars all the way!
Abby · 22 May 2026
★★★★★ 5/5
GoogleJust got my new home key yesterday and i cannot be more happier than that. Thank you to all the member who were associated with me all these months to fulfill my dream.
Firstly thank you so much Nicola for helping me to deal in my initial days and being so patience with me and my questions main credit goes to you for letting me have my home.
Secondly thank you so much Trudy. Wow you have been like a friend to me honestly when nicola handed me to you i was very skeptical at first not knowing you at all but the very first phone call with you changed my mind you were so open and so so friendly that my nervousness was gone. You always answered my call no matter the time. You guided me throughout the remaining process not like a teacher but like a family. You can't imagine how lucky i was to get you. Words are not enough my dear to describe you.
Lastly thank you Greg for being so welcoming when we visited the office to collect keys. It looked like you were more happier than us. And thank you for the goodies bag it was so nice of you all.
Purnima · 22 March 2026
★★★★★ 5/5
GoogleWilliams & Goodwin from start to finish were exceptional, after only two viewings our house was sold, they were very professional to a high standard, emails and calls answered straight away any issues dealt with promptly and nothing was too much trouble, Sam and Julia were fantastic and I would highly recommend them.
E · 17 January 2026
Agent replied · 31 January 2026
Thank you so much for your glowing review! 🌟 We're thrilled to hear that your experience with Williams & Goodwin was exceptional from start to finish. Sam and Julia will be delighted to know they made such a positive impact. We're committed to providing top-notch service and are glad we could assist you promptly and professionally. Your recommendation means the world to us! If you ever need anything in the future, don't hesitate to reach out. Wishing you all the best!✨
★★★★★ 5/5
GoogleI rarely write reviews, but this one is truly deserved. Michael Foldvari has been outstanding from start to finish. He is honest, professional, helpful, and genuinely humble. After a very long time, I have finally come across an estate agent who says exactly what he means and stands by his word. What he promises is exactly what he delivers.
I would confidently recommend Michael to anyone looking for a trustworthy and reliable estate agent. It has been a real pleasure dealing with him.
Waseem · 22 February 2026
★★★★★ 5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long …
Karen · 17 April 2026
Agent replied · 17 August 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
★★★★★ 5/5
GoogleAn outstanding 5 star Estate Agent.
I couldn't ask for a better Estate Agent - Whilst selling a property, I was taken for a fool by a "lesser" estate agent - a quick phone call to Matt Bates @ Winkworths, and he proved to me that not all estate agents are worth the bad rap they get. They offer fair pricing and an outstanding service - they will listen to you as the client and work with you to get the job done.
Matt went above and beyond to sell our house for us, he and his team are all highly professional agents that understand the local market, know how to communicate effectively and efficiently with both vendors and purchasers, can deal with anything that comes up + they are all genuinely nice people!
If your looking for an estate agent, I cannot recommend them enough - Give them a call - they are simply the best by a huge margin.
Christopher · 22 November 2025
★★★★★ 5/5
View AgentsWilliams & Goodwin Bangor
Williams & Goodwin have been helpful all the way through from accommodating our viewing to purchasing the property.
We feel incredibly fortunate to have had the opportunity to work with Emily, who is a professional expert, and also the rest of the team. Emily has consistently provided us with tremendous support throughout the process. Emily always responded promptly to any questions or concerns we had and helped us get through the process smoothly. Thank you so much for making this experience both pleasant and successful. Best wishes.
Lora · 20 October 2024
Agent replied · 11 December 2024
Dear Lora, Thank you so much for your kind words and 5-star review! It's been our absolute pleasure to assist you throughout your property journey. Emily and the team are delighted to hear about your positive experience and are thrilled to have been able to contribute to making it a success. Should you need any more assistance in the future, we're just a call away
★★★★★ 5/5
GoogleTrudy and Alun were absolutely incredible throughout our house purchase. From start to finish, they went above and beyond to help us, always professional, thoughtful, and genuinely kind. They kept us updated every step of the way and continually chased things up to make sure everything moved smoothly. Their dedication and communication made what could have been a stressful process so much easier. We can’t thank them enough and would highly recommend them to anyone looking to buy or sell a home!
Amy · 22 October 2025
★★★★★ 5/5
GoogleWe recently used Winkworths for our house sale, in particular John Partridge. From start to finish the service and communication was excellent, as was advice when and where needed. Professional service throughout and I would be happy to recommend to anyone looking for this service.
Mary · 22 June 2026
★★★★★ 5/5
GoogleCharlotte has been wonderful to deal with. She communicates promptly and honestly, which I feel is invaluable when looking for a home. Our search for a house hasn’t been a straightforward process but it’s been helped by the friendly and attentive service we’ve received. Would happily recommend.
Hayley · 22 May 2026
★★★★★ 5/5
GoogleWe are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and …
Arron · 17 August 2025
Agent replied · 17 August 2026
Thank you for the review, it's a pleasure to work with you!
★★★★★ 5/5
GoogleIsabelle and Charlotte were amazing to work with. My partner and I are moving from London to Reading, and communication from the start has been quick and thorough. When a property didn't work out, they sent great alternatives. Would recommend!
Jessica · 22 May 2026
★★★★★ 5/5
GoogleBig thanks to Greg and Trudy for making my experience at buying my first home go so smoothly. Always ready to help with whatever questions i had and quick to reply, even when they were not in the office
Jackbedford100 · 22 May 2026
★★★★★ 5/5
GoogleJohn was a great agent and very helpful. Especially for someone like me buying for the first time, it can be very confusing and hard to navigate. He was always available and very quick in replying any questions
Alice · 22 May 2026
★★★★★ 2/5
GoogleUnderwhelming.
Within a couple of weeks of putting the house on the market, they were suggesting we should reduce the price even though we hadn't marketed it at the top of the price range they had suggested.
They said they would come back to take another photo of the front of the house when the weather was better but they didn't, so we had to take a better one for them to use. We mostly had to chase them up for feedback after viewings. We had to get them to amend the basic floor plan to better reflect the layout. The floor plans on many other properties they marketed were fine so we don't know why they didn't just do it properly in the first place. They were very good at telling us what we already knew from our solicitors and implying that they were doing all the work, but then so do most of the other estate agents. We had prepared the property pack ourselves and sent it our solicitors so everything was ready to go for the purchasers solicitor. To round off an unimpressive performance, they overcharged us and we had to get them to correct their invoice for their fees.
We have bought and sold 4 properties in recent years and for the little work that estate agents do for sellers, they could do much better.
Chris · 9 October 2025
Agent replied
Hello Chris,
Thank you for taking the time to share your feedback. We genuinely appreciate your insights and are sorry to hear that your experience was less than satisfactory. Your comments are invaluable in helping us improve our services.
We apologise for the inconvenience regarding the photo retake. We strive to provide accurate market assessments and timely follow-ups, and its regrettably you feel we fell short in this instance. We’re committed to ensuring our communication and services meet the high standards our clients deserve.
Regarding the floor plan and feedback after viewings, we understand how crucial these elements are in the selling process as you rightly say, this error is unusual for our service and we’re reviewing our procedures to ensure these issues don’t occur in the future. We’re also sorry for the billing error and any frustration it caused. Please rest assured that we’re taking steps to prevent such occurrences in the future.
Thank you for your patience and for giving us the opportunity to address these matters. We hope to have the chance to serve you better in the future. If there’s anything else you’d like to discuss, please feel free to reach out directly.
Warm regards
★★★★★ 5/5
GoogleMegan was really superb in helping me find a flat in Westminster that suited me perfectly. Would absolutely recommend her as a professional agent. I was working with several agents from various agencies and Megan really stood out. Very professional and organized. She only showed me flats that represented exactly what i was looking for to make best use of my time. Very knowledgeable about the flat that I ultimately pursued. Pointed out all the positives and negatives very clearly. She was then very candid, transparent and efficient in the negotiation of all the terms. All in, I ended up in a flat that was exactly what i was after and the state of the flat when i moved in was exactly as promised. Very happy customer.
J · 2 August 2023
Agent replied · 2 August 2026
Hi there,
Thank you for your touching note and your kind words for Megan. Fantastic to hear that she was knowledgeable, candid and transparent throughout the process, we do hope you will enjoy your new home! Thank you, JLL
★★★★★ 5/5
GoogleI feel incredibly fortunate to have had the opportunity to meet with Emily, who is a professional expert, and also the rest of the team. They have been absolutely fantastic and have consistently provided us with tremendous support in finding our ideal property. Their professionalism, kindness, and patience are truly exceptional, and Emily always responded promptly to any questions or concerns I had. Thank you so much for making this experience both pleasant and successful. Best wishes.
Negar · 4 October 2023
Agent replied · 1 July 2023
I try to be professional with my replies but all I can say Negar is wow!!
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