Williams & Goodwin The Property People Ltd Llangefni, Anglesey (Sales) reviews

★★★★★ 5/5

Google

I recently moved into a property listed by JLL, my second in a row, and once again an absolutely flawless experience from start to finish. The viewing, referencing, and agreement process were all handled seamlessly, and I wouldn't hesitate to recommend JLL to anyone looking for their next home. A special mention to Adam Garson and Helena Borgese, who were fantastic throughout. Their quick turnaround on the listing and genuine support at every step made what can be a stressful process feel effortless. Couldn't have asked for a better team to help me find my new home.

Yashwant · 17 July 2026

★★★★★ 5/5

Google

Everyone that helped pushed a transaction that completes 15th May and one that is very close to my heart, i thank you so so much. You really should be proud of being the way you are and in particular a big thank you to Kelly. You have been so amazing. I really hope I get the opportunity to work with you all again in the future. Wish all Estate Agents cared like you all did. All the best, from Kaz Solicitor :) xx

Kalwant · 26 May 2026

★★★★★ 5/5

Google

Williams and Goodwin handled a complex sale for me, providing an excellent service throughout. All the staff acted in a most courteous and professional manner throughout the process, often going above and beyond contractual obligations to help. Special mention must go toAmy Williams, Dafydd Thomas and Sally Walley without whose help we probably would still be looking for a buyer. What is usually a difficult and stressful process was made simple and stress free by the excellent team.

William · 25 April 2026

★★★★★ 5/5

Google

Amy, our agent, was absolutely amazing! So profesional and reassuring throughout the whole process. No question or task was too much trouble, and any queries or questions were answered in no time. We didn't have to lift a finger throughout the whole process and everything went so smoothly. We received regular updates and helpful time scales to help us plan around the move etc. A bonus for us personally was being able to do everything through the medium of Welsh, our first language. We can't thank Amy enough for all her help and would recommend anyone looking to buy or sell to do so through Williams & Goodwin.

Mared · 25 February 2026

★★★★★ 5/5

Google

We both sold and purchased through Amy Williams. From the offest, Amy was professional, committed and an excellent communicator. The sale and purchase process was made a lot easier as a result of Amy’s dedication and thorough process. We could not fault the service we recieved and would recommend Amy and also the team around her to anybody who wishes to sell or purchase through williams and goodwin. Having been on the market with a different estate agent for 12 weeks with no interest, no viewings and very little updates, We instructed W&G and Amy was on the case. Within 4 working days of our property being relisted, it was sold…. Thank you for all the hard work.

Dan · 25 February 2026

★★★★★ 5/5

Google

Rico and Indra were a pleasure to work with! I recently moved to the UK and am also self-employed. After not having the best experience with other agents, Rico made the whole process super easy. Sorted out a professional guarantor for me and got everything finalised in a couple of days. Highly recommend working with them for your next lease!

Yash · 17 July 2026

★★★★★ 1/5

Trustpilot

If there was an option of 0 start I…

If there was an option of 0 start I would not hesitate in choosing. Disgraceful company with very high selling fees for doing absolutely nothing. They are a joke of a company with no transparency over nothing, the manager Emily in the bangor store is cheeky with customers on the phone. Her Customer service is rubbish. I would not recommend no one to go with them when selling and will be advising people in the future not to go with them. We had 3 people waiting to view our house and two of them were private from people that we knew, so we did the viewing, they only did one viewing. We had 3 bids on the house at the same price, they did nothing to try and get us more money, they didn’t even tell the three possible buyers to up their bids as they were the same amount, we had to call them and tell them this. We tried to cancel the contract i. The 14 day cooling off period and make the sale private, but they didn’t want to know. Horrendously is the word for the company and the staff.

Stuart · 1 October 2026

★★★★★ 1/5

Google

I viewed this property with JLL on 21 May 2026, made an offer, and moved in on 14 August 2026. I am paying £2,730 per month for a 38 m² studio, and the condition in which JLL handed over this property was absolutely disgraceful. Before moving in, I had already agreed with the landlord that I would pay ALL costs myself to remove the extremely old and filthy black sofa and replace it with a new L-shaped sofa. A property at this price should never have been handed over with furniture in that condition. When I arrived, the flat was covered in dust, there were spider webs in three out of four corners of the balcony, and black and red marks on the walls. Despite this, Ms Tiffany from JLL told me the property had been cleaned the day before my arrival. If this is what JLL considers professionally cleaned, that is shocking. During my viewing on 21 May, Ms Amelia from JLL personally noticed that the curtains needed repairing. I did not even point them out. She noticed them herself, took photographs on her phone and told me they would be repaired. Almost three months later, I moved in and they were still exactly the same. The mattress was completely yellow. On the actual day I moved in, the landlord and I had to buy a new mattress and split the cost 50/50. Again, I had to personally pay to correct something that should have been dealt with before handover. The bathroom sink was completely blocked. Water did not drain, leaving yellow dirty water with black debris sitting in the basin for hours. On the first day of a £2,730-per-month tenancy, I did not even have a functioning bathroom sink in which to wash my hands. The kitchen sink was also missing its drain filter/strainer, leaving an extremely large open hole, wide enough that even a drinking glass could easily fall straight through it. How is something this basic not checked before handing over a property? Even more seriously, both the main entrance door handle and bathroom door handle were coming apart. The main door handle could drop down and become trapped against the wall, making it difficult for someone inside to open the door. What happens during a fire, flood or medical emergency? This is a safety issue, not a cosmetic problem. The balcony cushions were unbelievably filthy. Cushions that were supposed to be white had turned almost black, and one even had what clearly appeared to be a cigarette burn hole in it. What makes this worse is the difference in urgency. Emails and WhatsApp messages about problems can go unanswered for days, including communication with Ms Tiffany, and I have written records of this. But when JLL wanted the rent and deposit, there was suddenly urgency to send the payment receipt “ASAP.” So collecting thousands of pounds from the tenant is urgent, but providing a clean, safe and properly functioning home apparently is not. For £2,730 PER MONTH, I was handed a property with a filthy sofa, a yellow mattress, unrepaired curtains previously identified and photographed by Ms Amelia, dust, stained walls, spider webs, unusable balcony cushions, a completely blocked bathroom sink, a kitchen sink missing its drain strainer and unsafe door handles, while Ms Tiffany told me it had been cleaned the previous day. Completely unacceptable. SHAME ON YOU, JLL.

KEREM · 16 August 2026

★★★★★ 5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 1 October 2025

★★★★★ 5/5

Google

Adam Garson and Helena Borgese were very helpful with finding and helping me move in to my new flat. Adam was very friendly, showed me around the flat and all around the building even though I showed up a bit late to the viewing, he was …

Ali · 17 June 2026

★★★★★ 4/5

Google

As a returning client of JLL, we are very satisfied with the fast and professional service provided by the letting, property management, and customer service teams, even during this transition period. Special thanks to Lauren, Paige, and …

Celine · 17 June 2026

★★★★★ 5/5

Google

I had a great experience working with Lauren, Rico, and Indra from JLL. From start to finish, the communication was excellent, and I was kept updated throughout the entire process. I really appreciated that they took the time to call with updates rather than just sending messages. It made everything feel much more personal and gave me confidence that everything was progressing smoothly. They also arranged everything for the tenant’s check-in, making the whole process completely stress-free. Whenever I had any questions, they were always quick to respond and happy to help. I wouldn’t hesitate to recommend them to anyone looking for a professional, reliable, and attentive lettings agent. Thank you for making the process of finding a tenant for my flat so straightforward!

Rosie · 27 July 2026

★★★★★ 5/5

Google

THE BEST ESTATE AGENTS IN ANGLESEY! Firstly i would like to thank Vicky at Williams And Goodwin Estate Agents in Llangefni. She was there to help at every at every step of the process, having not purchased at auction before she replied to my emails / questions promptly! This is my second time purchasing with these estate agents and i would use them again with selling in the near future! The team are all polite and friendly when accompanying on the viewings.. Would recommend to my friends and family!

Matthew · 22 May 2025

★★★★★ 5/5

Google

Alice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!

Katie · 1 July 2026

★★★★★ 5/5

Google

A big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, …

Tony · 26 March 2026

★★★★★ 5/5

Google

From viewing to moving in less than a week later! Adam & Helena went above and beyond to organise all the different moving …

George · 17 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Gemma at W&G. She was professional, prompt, and extremely helpful throughout the entire process. The team at the agency was also efficient and supportive, making everything run smoothly. I would highly recommend Gemma and her colleagues to anyone looking for a reliable and trustworthy estate agent.

Samuel · 26 October 2025

★★★★★ 5/5

Google

I would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐

Patricia · 26 March 2026

★★★★★ 5/5

Google

I have had the pleasure of dealing with Kelly Workman. She is professional, approachable and supportive and would highly recommend Kelly and the rest of the Hornchurch team.

Ross · 26 March 2026

★★★★★ 5/5

Google

Michael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!

Carla · 2 November 2025

★★★★★ 5/5

Google

Phil and his team are not only trust worthy and personable, but extremely pro-active in achieving the best possible outcome. I can not recommend them highly enough.

Jamie · 26 March 2026

★★★★★ 5/5

Google

Great service! Well done Gemma for all your hard work, and of course the rest of the staff who were so long suffering for putting up with me!

Debra · 12 March 2026

★★★★★ 5/5

Google

Lauren, Jennifer, and their team provided exceptional service from our first home visit to onboarding our first tenant. They were professional and approachable throughout the entire process. We were particularly impressed by how they went above and beyond to handle last-minute tenant demands. I highly recommend them to any landlord in the CW area; you truly won't find a better letting agent.

Bonnie · 17 June 2026

★★★★★ 5/5

Google

We can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible. He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it). Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!

Masoud · 1 August 2025