5/5
GoogleThese guys are great and very quick to sort things out, Love my new appartment! Thanks!PositiveProfessionalism, Value
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,107 reviews · 789 on Google (3.5)78 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW795 reviews · 475 on Google (3.4)28 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW338 reviews · 0 on Google18 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF304 reviews · 0 on Google19 in the last 90 days
Latest reviews from every Urban Bubble office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAmazing service from Nick since we moved into this building. Attentive and always happy to help with whatever we need. Thanks Nick !!PositiveProfessionalism
5/5
GoogleI'm new landlord in Manchester Freshfield. Great service provided by Mark and Steve. Sorted quite few things same time for us.PositiveResponsiveness, Professionalism
1/5
GoogleLive at an Urban Bubble managed block in Birmingham. Electricity costs through the roof and management team refusing to do anything. Promise a lot, delivery very little for an pretty expensive rent.
5/5
GoogleMark ( Copper Place ) - has come 'to the rescue many times. Always agrees to help residents and is here each week to ensure to the site is clean and tidy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI just moved into an appartment Briarfield Court on Whimberry Way in Manchester. The caretaker, Mark, has been very helpful, replied swiflty to phone calls and answered all my queries! Great work!
1/5
GoogleMy deposit hasn’t been returned despite moving out 4 months ago. Andrew is unashamedly ignoring my emails at this point which is extremely frustrating. I’ve left the flat in a clean state and paid all the rent so I see no reason for my deposit to be withheld!NegativeResponsiveness, Professionalism
5/5
GoogleAlbert House in Didsbury is always spotlessly clean! Mark is always responsive and helpful, he helped me to deal with my bike lock when I was having issues.PositiveResponsiveness
1/5
GoogleAbsolutely awful. Trying to sell my home which is unfortunately managed by them. It’s taken weeks for me to get a response from them regarding a form they need to complete, no one answers the phone (I have called 32 times this morning), they are unhelpful and don’t answer questions. Someone actually told me she couldn’t answer my legal question because it wasn’t her department then went on to tell me she was the only one on the legal department She also told me I can do my own management pack, which I did, then told me she won’t fill in the LPE1 form without paying them £300 I honestly can’t believe how incredibly unhelpful urban bubble are and it goes without saying that I can’t WAIT to moveNegativeResponsiveness, Value
1/5
GoogleTwo years into a case of them trying to sort out the fire safety and cladding within Radcliffe House and still little to nothing done. It has become a farce and has left myself and the other leaseholders stuck with no end in sight.NegativeResponsiveness, Quality, Value
5/5
GoogleI've been living in Albert House in Didsbury for a couple of years now and the place is always clean and well maintained. Mark is friendly and professional. I also really liked the addition of hand sanitizers, given the last year.PositiveResponsiveness, Professionalism
1/5
GoogleNo regard for client satisfaction or service. I have had my property with for nearly 6 years yet I can never contact the same person and now they been investigating my complaint for 4 weeks with no one accepting responsibility. Its a joke and definitely think twice before using them.NegativeResponsiveness, Quality
Agent replied · 20 June 2024
Hi Meena. We are sorry you feel this way. Our complaints procedure, which can be found on our website, allows us more than 4 weeks to investigate and respond to your complaint. We want to make sure we are not rushing our investigations and do our due diligence, for you. We understand this is now resolved. Please don't hesitate to give us a call to discuss. Many thanks - urbanbubble
1/5
GoogleIf you ever see an apartment from urban bubble, whether they own it or just manage it, RUN AWAY! It's by far the worst managing company I have ever had to deal with. I lived in 2 properties managed by them in Manchester and both had the same problems: no care, noises, parcel stolen, cars broken into, bikes stolen, people going into the building,.... Also if your property group on Facebook is managed by urbanbubble, just expect them to delete anything that will make them look bad...NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleHonestly the worst company I have ever dealt with in any capacity. Nothing ever gets done. I've lived in my flat for over five years and there are issues I've had since I moved in that they still haven't bothered to resolve. The worst of it is they just completely ignore your emails, phone calls etc. I've lodged a complaint with them which changed absolutely nothing. I would strongly avoid them if at all possibleNegativeQuality
1/5
GoogleUrban Bubble have caused me so much unnecessary stress over the past 5 months. We finished our 18 months tenancy renting one of their properties in Manchester. We moved out on 23rd September 2020, and only this week received our deposit back after going through the Tenancy Deposit Scheme. Almost 5 months later. At every opportunity during this process, Urban Bubble took every opportunity to push the deadlines and deter us. This is why we took it upon ourselves to use TDS. We moved out of the flat because we were buying a house, which is a stressful time. As well as this, I'm self employed so the current pandemic has also caused me stress. Moving out of a flat and getting a deposit back should've been a simple quick process. The fact it's taken this long and the sheer incompetence from Urban Bubble has caused me the most stress believe it or not. Every time I sent an email chasing them up about our deposit, they replied about a week later saying 'We're chasing it up'. All it would've taken is a phone call. As an experiment, I sent them an email asking for a refund on a weeks rent as we moved out on the 23rd September, and paid until the end of the month. I knew this was a big long shot, but I just wanted to see if they'd reply. They replied within an hour saying no. That shown me that they care more about taking money than actually showing respect to their tenants. The only saving grace is that they tried to get money from us for redecoration, and the TDS deemed their request unjust. I was so happy to receive that email as I don’t want another penny of my money going towards this terrible company. I’ve lived in a fair few properties over the past 10 years, and dealt with some pretty horrific letting agencies but Urban Bubble really took the mick with this.NegativeQuality, Professionalism
1/5
GoogleThis is a review for the owners of this company's other company called stay Urbana which I believe has ceased trading but I want others to know what kind of people these are. UNTRUSTWORTHY PEOPLE WHO WILL KEEP YOUR MONEY. I paid a £420 deposit for a stay in April 2020 which was obviously cancelled. A few months later I received an auto response to an email I'd sent saying the company had ceased trading. I did however receive a response assuring me that a refund would be processed. This has not happened and now my emails are being ignored. No answer on the phone. I also filed through small claims court which was also ignored. What else can you do?Disgraceful and untrustworthy people. Whilst I sympathize with the landlords, keeping people's hard earned money when they need it more than ever is simply not fair. I wish you the unsuccessful future you deserve for testing people like this.
5/5
GoogleReceived excellent service from Mark today who responded quickly and resolved the issue within ten minutes! Much appreciated. Mark also helped with an issue with our door, which was not unlocking upon fob entry, a few weeks ago. He responded promptly and dealt with the issue as quick as possible, informing us of the status along the way. Friendly, professional and efficient service. Glad to have Mark on site.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI agree with the comments of the previous reviewer (Jason Stubington), the exact same thing happened to me. Please avoid dealing with the companies run by these owners. I didn't receive a refund for a booking with their other company Urbana Apartments. This has been a difficult year for businesses so gave them the benefit of doubt for several months whilst they gave empty promises of a refund. In hindsight, I now know they did not have any intent of returning the money paid to them. Shame on you if you are these owners and are reading this. I wonder how many other people are now out of pocket after dealing with these companies. Well done Jason for trying to get your money back after a breach of contract via the small claims court. I tried via my credit card company but it was too long after the credit company cut off period to claim it back (as kept getting advised a refund was coming from Urbana). For anyone looking to find out owners of a business, Companies House site is very useful. As a last resort, the advantage of various social media platforms means you'll also be able to find and politely message owners directly if your emails are coming from a generic email address. In my experience, previously ignored emails suddenly got answered after doing so, even if they were with further empty promises. It was worth a try.NegativeResponsiveness, Professionalism, Value
5/5
TrustpilotI love my new home with this company
I love my new home with this company. They have been available and very quick to sort all the papers.
Agent replied · 11 June 2024
Hi Tom. Thanks so much for leaving us a great review. We are happy you love your new home. Have a great afternoon, many thanks - urbanbubble
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleShocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
1/5
GoogleAwful service! Worthy to offer an emergency number but when you need it, have to wait 40 minutes to get someone on the line and hear that it will take at least 3 hours to get someone to open the main gate. Why call it as emergency phone? It is happing the last two weeks, same problem. Should we park our cars outside to avoid it? For a company self called property management, surely that is not the right way to manage a building with more than 60 apartments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,107 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
