5/5
Caretakers at Freshfields (Mark and Carl) are always excellent and helpful
Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Caretakers at Freshfields (Mark and Carl) are always excellent and helpful
1/5
Urban bubble were the property managers of Maine place for some time and let me tell you this....they are the absolute worst company. They don't pay their suppliers, they mishandled the heating and electric leading to massive debt. Completely unresponsive and unprofessional company that quite frankly should not be trading at all. Avoid them at all costs.NegativeResponsiveness, Quality, Professionalism, Value
5/5
Mark at Southside was really helpful in organising gas engineers to fix a cracked gas pipe. British Gas left me high and dry but Mark had lads on site the very next morning to fix it. Reassuring to know someone like that is available when you need them.PositiveResponsiveness, Professionalism
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
Poor communication to residents.
1/5
Still waiting for essential repairs after two years. Avoid.
5/5
The caretaking staff at Freshfields, Mark and Carl are excellent, always helpful, professional, nothing is too much trouble.
1/5
Shocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
5/5
Mark at Southside was really helpful in organising gas engineers to fix a cracked gas pipe. British Gas left me high and dry but Mark had lads on site the very next morning to fix it. Reassuring to know someone like that is available when you need them.
5/5
Mark who looks after Albert House in Didsbury is excellent. He is very responsive, polite and could not be more helpful. I had to request a fob to access the communal garden and Mark dealt with it immediately and gave me clear information about when he would be calling me back with updates. He even personally delivered the fob to my door.PositiveProfessionalism
1/5
Awful service! Worthy to offer an emergency number but when you need it, have to wait 40 minutes to get someone on the line and hear that it will take at least 3 hours to get someone to open the main gate. Why call it as emergency phone? It is happing the last two weeks, same problem. Should we park our cars outside to avoid it? For a company self called property management, surely that is not the right way to manage a building with more than 60 apartments.
1/5
Each time we have needed them to get something fixed or repaired it has been the same story: months instead of weeks to get to a resolution on the issue, with zero updates on progress unless you chase for them. As with the other negative reviews, they will no doubt leave a 'sorry for the dissatisfaction' response to this and an email address to contact them. That's not good enough. Don't be "sorry", be reliable and professional in the first place. And if it's the contractors being hired that are untrustworthy the solution is to get better ones.
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
Rating only, no written review.
1/5
Poor communication to residents.
1/5
Still waiting for essential repairs after two years. Avoid.
5/5
The caretaking staff at Freshfields, Mark and Carl are excellent, always helpful, professional, nothing is too much trouble.
1/5
Shocking service been an owner of falt in a property managed by urban bubble for 6 years and have never spoken to and dealt with such cowboys. The building is not maintained and more worried about putting poxy benches in courtyards that resolving issues with the structure of the building.
5/5
Mark who looks after Albert House in Didsbury is excellent. He is very responsive, polite and could not be more helpful. I had to request a fob to access the communal garden and Mark dealt with it immediately and gave me clear information about when he would be calling me back with updates. He even personally delivered the fob to my door.PositiveProfessionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Patcham Terrace) has the most, with 1,107 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 795.
The five Urban Bubble offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.