Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Google

A whole year of power cuts they never bothered to get fixed/find the cause of. Regularly have to walk through sewage water to get to the car. Most incompetent company I have ever encountered

Olivia · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Mark and John from the Urban bubble Manchester team are competent and super terrific! They arrived quickly to fix an issue inside my apartment and were so courteous. Thanks Urban bubble!!

Ugochi · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

AVOID! Wish I had- they haven't resolved an issue with a parking fob for months which means I've had to park my car where it isn't safe and now resulting in a slashed tyre and vandalised car. I pay for a spot with parking but the car park has always been unreliable since I've moved in- issues with the fob, issues with the sensors not letting me out etc etc. They have the audacity to then request a £50 fee for a new parking fob when it's been faulty from the beginning... the worst company out there- do not trust them.

Lucy · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Currently living in an apartment block for about 6 months now, the grounds have always been kept in excellent condition by Mark, very friendly. Area is always nicely scented and tidy, very pleased with the results

Leah · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Dealt with Ally for our move and she was absolutely fantastic! Helpful and responsive and any requests or questions were dealt with promptly. Highly recommend!

Nick · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Flatmate and I were shown round by Lewis who is absolutely fantastic. Incredibly thoughtful and attentive always right up until we had our referencing through. Can’t recommend enough.

Taylor · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Very friendly with great customer service. Mark always has a smile on his face and happy to help! Property is Freshfields in Manchester.

Shannon · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Steve was such help! I'd just moved into my flat and my estate agent were useless in telling us where the meters were. Steve got me the meters (and helped me know which was which!) which was amazing. It's a small thing but he was really friendly and I really appreciated it.

Cliona · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Always easy, quick communication with Lei since we signed our contract with her, recently learned that Freya has been dealing with our bills anonymously, a big thank you too Freya!

Mingke · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I had enough of your rubbish promises over the phone. Never answering emails on time. The work needed in my apartment was reported last year and so far you have NOTHING about it. I pay with punctuality and got so far nothing in return apart from lies !

Tony · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I am a landlord owning a property under urbanbubble's management, since on boarded with Lei, she has been very supportive and responsive for my enquiries. Credits to Freya who has been looking after our bills etc, nice team to deal with.

Tong · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Excellent service I’ve been dealing with this company since 2019 , Nicole was so helpful with me and my flat mate she made everything goes smoothly and easy with the contract and moving. She has been very supportive.

Thuraya · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Very bad. Avoid at all costs. I moved out more than 2 months ago and have been calling and emailing relentlessly to get my deposit back. No replies to emails, I call the office they tell me I can’t speak to anyone about this on the phone and I have to email, but no one is responding to my emails. In 2 months, i’ve had one useless response. Will I ever get my money back? I think i might have been scammed.

Daniel · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Having vacated our property nearly two months ago, me and partner are still waiting for our deposit to be returned, any deduction amounts have not been confirmed and they fail to respond to any emails. They refuse to connect us to anybody in that department by phone or provide any meaningful information. Appalling communication. Appalling service.

Isaac · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Our ground is cared for by an inspiring individual by the name of Collin. Collin is a man who take his job seriously, but always has time for a laugh and chat. He’s done a terrific job in keeping our neighbourhood clean, safe and well informed.

Hmza · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Couldn't have gone any smoother, every query was answered, speedy replies to emails along with superb customer service. I can't recommend Urban Bubble enough, Elana dealt with me and she was excellent, easy to talk to and she cared. i'll certainly use again.

Envisage · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I recently worked with Lei Gao from Urbanbubble, my experience with her was outstanding, good communication was throughout the whole process. she is professional, polite and courteous. Really can not praise her enough. highly recommend!

Emma · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

If I could rate Urbanbubble (and Local Lettings) zero I would. I have moved out of our unit in Manchester (Castle Irwell) more than 2 months ago and have yet to receive our refund after receiving and signing notification that our full refund would be made available. £1,400 is not a small amount of money and with the cost of living crisis it is mind blowing that this company feels its acceptable to hold on to our deposit for so long!!! Do not rent from Urbanbubble and Local Lettings in Manchester!!

Kerrin · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Slow response to enquiries, our solicitors asked them to sign a form for us to complete buying our first home. The form has with them for more than 2 weeks now and if it is not signed in the next week (which I'm not holding my breath for) we will be homeless. Update: after 3 weeks the forms came back signed but in the wrong place. The incompetence of this company is beyond belief. I would avoid renting with them if it takes them this long to sign a single form.

Sam · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I want to appreciate the good work Charlotte and her team are doing in Radcliffe House. Thank you for your professionalisn and hard work.Ensuring the building and environs is clean and information is passed down to residents in a timely manner. Thank you for taking care of the lads, without them, I would be lost. They are always polite, friendly and eager to help when a need arises. Really appreciate your hard work. Thank you Charlotte 🙏🙏

J · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Terrible management company. AVOID! I had issues when they first took over the management of the building as statements were only sent to the address (which I did not live at) and not my email address. They finally sent me an invoice which was too much in one payment for me. They did not reply to emails and were very difficult to communicate with and emails not answered despite trying to resolve the issue and come up with a payment plan. After a complaint was made, to Urbans Bubbles credit, they acknowledged that it was poorly dealt with, and we agreed a payment plan. Therefore, I was happy with the resolution and did not leave a review. Since then, I have made a regular payment every month to cover costs, however service charges have increased considerably, insurance is now not included in the service charge and client admin fees have been added meaning that my regular payment did not cover the costs. I then hear from their lawyers demanding full payment and late charge and legal fees. I contact Urban Bubble to arrange to make payment immediately, but they claim they are not able to discuss the file as it is with their lawyers. Shocking behavior and totally unorganised. Very poor management and it is no shock to see so many bad reviews of Urban Bubble all over the internet.

Michael · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Our building has been managed by Urban Bubble for several years, they took over from a property management company that were only interested in fleecing the building lease holders. Our building was one of the first in Manchester to have the cladding replaced due to the major work and effort put in by the Urban Bubble team. Their Property Team led by Charlotte Sleap have carried out an amazing job handling not just the day to day problems of a large apartment block, but also overseeing and advising in our ongoing legal problems with the free holder. I have no hesitation in recommending Urban Bubble and Miss Sleap.

Jim · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I rented an apartment for one year, and I checked out about 2 months ago, I contacted urban bubble to talk about my deposit, and after half a month they sent me the Check-out Inventory Report and told me to wait for the quotation, and now 2 months passed, I got nothing about the breakdown of charges, although I call them many times and sent several emails, NO ONE gives me to respond! Soooo angry about it, they will never fulfil their promises！

Yuqing · 22 June 2023 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I’ve lived at Freshfields for little under a year now. It’s a nice area and the apartment block is kept clean and organised by Mark and Ste. The only criticism I have is that it’d be handy if they could be here more often than two days a week in case of an emergency with one of the doors or if the lifts were having issues which they do from time to time in an older building. I text mark about getting a new car earlier and needing a parking spot assigned. I checked a time with him when was suitable to pick up my permit. Left my apartment to check in about this and he already had it in hand sorted and was on the same floor I’m on - couldn’t be more helpful to be honest. Deserves the five stars

Callum · 22 June 2023 · Urban Bubble Wandsworth