Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAbsolutely terrible, I have been requesting my deposit back for a while now, sent multiple emails with no response. Avoid!
Hi Emma-Jane. Thank you for leaving a review. I am sorry that you are struggling with your deposit return. I have passed your email over to the manager of the team, to ensure this is looked into as a matter of urgency. Thank you
4/5
TrustpilotRent arrears
The agent Adeeb Ahmed helped handling of rent arrears and late payments. The service is responsive and has a timely solution.
1/5
GoogleRating only, no written review.
Hi Eleni. Thank you for leaving a review. I was concerned to see your rating, and wished to look into the reasons why, however I am struggling to find you on our systems. Please could you send an email to complaints@urbanbubble.co.uk to allow me to investigate further. Thank you.
1/5
GoogleRating only, no written review.
5/5
GoogleCaroline Bousfield of Urban Bubble, excellent customer service again, above and beyond to help me and my Family each time we ask. Thank you.
Thanks so much Shane, Caroline will be delighted she's been able to assist you!
1/5
GoogleUrbanbubble took over a few months ago. Since then, stolen packages have increased, and management refuses to investigate or take action despite repeated requests. Unacceptable lack of concern for residents' safety and property. Would not recommend Urbanbubble at all
Hi Vincent. Thank you for leaving a review. I am sorry to read that you feel that management of the site has not been going well. I am struggling to find you on our system, so please could you send some information regarding which site live at to complaints@urbanbubble.co.uk to allow me to look into this. Thank you
5/5
GoogleMany thanks to our new concierge Mark at Vantage Quay, dealt with an issue i had and had someone on site within the hour. 5⭐️ service.
Thank you so much John, I am so pleased Mark was able to assist you.
5/5
GoogleI have had a lot issues with UrbanBubble management however, I have to say Adeeb Ahmed and Lei Gao have been the biggest help with my tenant and handling document issues as well. Though I have had a lot of issues with UrbanBubble Adeeb, and Lei are great people, and have truly kept me working UrbanBubble through it all.
Thank you so much Alara, so pleased that Adeeb and Lei have been such a help!
1/5
GoogleAs an overseas landlord, the management service provided by urbanbubble was a nightmare. Constant change of personnel, and no response at all for email sent. Tenants moved out for more than 2 months, and still not able to settle the move out follow up items. Terrible service!!!!
Hi Priscilla. Thank you for leaving a review. I am sorry to read that you are disappointed with our services. We are in receipt of your complaint email, and a senior manager is currently conducting a review, and will issue you a response in line with our complaints procedure. Thank you
1/5
GoogleThe worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.
Hi Sorcha. Thank you for taking the time to leave a review. I am sorry that you have faced issues during your tenancy. We have your complaint logged, and this is being looked into, and we will ensure all issues are dealt with. If you wish to discuss or add anything further, please do email complaints@urbanbubble.co.uk. Thank you
1/5
GoogleDo not rent with Urbanbubble. They have been a nightmare from start to finish and I'm so glad my property is now with a different letting agency. Would give 0 stars if I could. Edit: Looks like Urbanbubble think it's about the rent, which I was totally understandable about as I understood that we should share the burden in the current interest rate environment. Unbelievable! I'm amused that they continue to fail to ever apologise for their horrendous service, which includes but is not limited to: - No white goods or blinds as promised when we moved in. - Failure to fix a broken extractor fan after over a year. Our new letting agency are sending someone on Thursday. They took over the property on Monday. That's how it should be dealt with. - Attempting to charge me when I reported a drop in water pressure because they accused me of making it up. Why would I do that? The water pressure is still markedly lower than it used to be. They are total con artists. If you're thinking of renting with Urbanbubble, let their condescending comment on my review be further evidence that you should not consider it. I don't ever leave reviews, but I had to leave one for Urbanbubble because they're the worst company I've ever had to deal with and I'm so thankful I'm finally rid of them.
Hi Chloe. Thank you for leaving a review. I am sorry that you were not happy with our service. I am aware that you were unhappy when your landlord increased the monthly rent once your contract came to an end, however this was beyond our control. If you wish to discuss any other issues you faced during your tenancy, please email me details to complaints@urbanbubble.co.uk. Thank you
1/5
GoogleQuite possible the worst property management service we have used. For over a year now we have tried to get in contact with the company regarding selling the property. They are poor in replying to emails and phone calls and no one seems to know what’s going on. These guys are very poor, and if you are after a stress free service that works, go with someone else.
Hi Ben. Thank you for leaving a review. I am sorry to ready that you have struggled to make contact with us. I have asked our legal team, who assist with property sales and they don't currently have an open case for you. Please could you email details to legal@urbanbubble.co.uk as your earliest convenience to allow them to look into this for you. Thank you.
1/5
GoogleDon't ever use this rubbish letting agent, I want to give negative starsssssssss! I purchased a buy-to-let flat located in Manchester which was completed in Oct 2022. The developer introduced Urbanbubble / LOCAL Manchester (they basically the same company) as the letting agent. At the beginning there was already a ridiculous story: Customer Service A ask me if I wanted to rent to an overseas student while Customer Service B asked if I wanted to purchase furniture for future tenant, while no one asked if that student wanted a furnished or unfurnished apartment! Finally anyway I paid £1500 for furniture. Then Customer Service C said that they will provide a snag report after the completion while Customer Service D asked me why I made the toilet dirty - it was because I visited the flat to take photos and installed the curtains myself. At that time I already found that the toilet was dirty with no flushing water. I didn’t care because they said that they will check and provide snag report before letting out. But then finally, they thought that I made the toilet dirty!!! What a mess and a lack of communications! And after 1 year I am still waiting that snag report! Okay, anyway 1 year passed. On 29-Sep Friday, I asked the existing Customer Service Adeeb about the contract end date and if the tenant wanted to renew / extend the contract. Then he introduced Raoisa to handle the renewal. She then replied that the tenant didn’t want to renew and will move out on 3-Oct the contract end date. Urbanbubble claimed as an award-winning letting agent and, it is their “professional” way to handle renewal. Why didn’t they ask the tenant 1 or 2 months ago about the renewal? If the tenant didn’t want to renew then they can start the new tenant search much more earlier! I have a serious doubt that if I didn’t initiate the email conversation, they even not alerted the contract end date is 3-Oct! You know if the flat is empty I still need to pay the council tax as the owner, but they never care! Okay, then I immediately asked about their closing procedure, like keys handling, checking of flat and furniture, but Adeeb was day-off until 4-Oct and no reply from Raosia. They kept having no reply until last Wed 11-Oct. Adeeb said that Raosia is no longer working there. So who is handling the new tenant search?! Who knows!! And Adeeb also said he didn’t know if the keys was returned by the tenant yet and also the status of my flat. See! It is their professional way to manage letting property!!! WTFFFFFFF! Actually on last Tue 11-Oct I sent another email to all their related email address I can find that I wanted to terminate the letting service contract with Urbanbubble. But until now still no reply to proceed my request. Yes they are good at NOT REPLYING ANYTHING THEY DON’T WANT TO REPLY. I was an oversea buyer when I purchased this property. But finally I moved to UK and live in Manchester as well. I can’t imagine if I am still an overseas owner how can I get thing solved by this amazing company. At this moment I basically don’t know and don’t have control on an apartment costed me nearly £200,000. I am still thinking what I can do next step to ask for their reply. So please never use them, never
HI. Thank you for leaving a review. I wanted to look into your dissatisfaction further, however I am struggling to find you on our system. Please could you email some details to complaints@urbanbubble.co.uk with some further details to allow me to do this? Thank you.
1/5
GoogleWould have given it a minus if I could, so that people would avoid them altogether. A group of ignorant, dismissive agents with callous disregard for any concerns raised. Plenty of issues with the flat not addressed until months later or at all during my tenancy. Services such as parking became extremely limited without prompt resolution. The final straw was withholding my deposit for over 2 months, without any evidence or right to do so, which was thankfully sorted via a deposit protection agency. Unnecessary amounts of stress caused over 12 months. I seriously hope these charlatans are put out of business.
Hi Vasilis. Thank you for leaving a review, although I was concerned to read that you faced problems during your tenancy. Unfortunately, the deposit return was disputed by your landlord, and we were unable to reach an agreement. I would like to look at the other issues you faced. Please could you email further details to complaints@urbanbubble.co.uk to allow me to do so. Thank you
1/5
GoogleDO NOT. And I repeat DO NOT rent with this company. They are completely and utterly INCOMPETENT and NEGLIGENT. They are so quick to let you sign your tenancy agreement, and even quicker to chase you for rent, but when it comes to any query and especially any problems caused by THEM they do not respond to emails and get absolutely nothing done. I’m surprised they haven’t gone bankrupt (or maybe they have which is why they owe multiple people their deposits). My flatmate and I moved into the property and it was absolutely filthy. They did not carry out an end of tenancy cleaning so the flat was inhabitable with a greasy oven, dirty bathrooms, pet hair on carpet, belongings of previous tenants, a broken sofa and may I highlight RABBIT DROPPINGS, yes RABBIT DROPPINGS ( a whole pile of them under the broken sofa). After delaying our move in by a week they wouldn’t deduct that week off our rent and we are still (2 months later) waiting for an “update” regarding our new sofa. To make things even worse, I recently joined my apartments Facebook group where to my horror I have seen numerous posts by residents who rent with urban bubble that they are still waiting for their deposits back after months some after a YEAR of vacating the property. I am at the point where I am seeking legal advice because they are nothing but a FRAUD, scamming people for their money. AVOID AT ALL COST.
Hi Emily. Thank you for your review. I was very concerned to read all of the points you have raised, and wished to look into this, however, having checked all our systems, I cannot find your details. Please accept my apologies for this. I would like to investigate the points you have raised, so please could you send an email to complaints@urbanbubble.co.uk outlining the site you lived at, to allow me to do this. Thank you.
1/5
GoogleVery poor property management. Issuing the digital agreement with multiple hidden traps. So, the average deposit return time is 4 months. As they need to return the deposit within 10 working days of agreeing the deductions, they will release the checkout report only after 3 months even if it is excellent and will respond to your emails once in 2 months. You could prefer this property if one month deposit is of no value to you.
Hi Berclin. Thank you for leaving a review. I am sorry that you have had issues with your deposit return. Unfortunately, an agreement could not be reached between yourself and your landlord on deductions to your deposit. When this happens, it is up to the TDS to make a decision. Once this decision has been reached, you will receive an email from TDS directly. Apologies again that we were unable to help you on this matter.
1/5
GoogleIf I could give zero stars I would. Actually minus stars. We have received no service from this company in terms of managing our property, they take our money and are completely useless at the most basic of tasks, such as getting rental dates and amount correct, even when this is pointed out, it isn’t rectified in a timely manner, in fact at all. my tenant is being flagged as in arrears but he is not which I am sure is also causing distress on their end. I’ve waited two years for a property inspection I’ve asked for repeatedly. I’m still waiting. And fobbed off with the same excuses, which they do nothing to change. Communication is abysmal and doesn’t even exist. I have asked 4 times in the last month to be told what the process is to terminate our contract and no one responds. Totally unacceptable service, in fact non existent service. I feel like I’ve been robbed to be quite honest. Do not use this company for property management, and I am sure my tenant is just as fed up with their mistakes.
1/5
GoogleRating only, no written review.
Hi Eleni. Thank you for leaving a review. I was concerned to see your rating, and wished to look into the reasons why, however I am struggling to find you on our systems. Please could you send an email to complaints@urbanbubble.co.uk to allow me to investigate further. Thank you.
1/5
GoogleRating only, no written review.
5/5
GoogleCaroline Bousfield of Urban Bubble, excellent customer service again, above and beyond to help me and my Family each time we ask. Thank you.
Thanks so much Shane, Caroline will be delighted she's been able to assist you!
1/5
GoogleUrbanbubble took over a few months ago. Since then, stolen packages have increased, and management refuses to investigate or take action despite repeated requests. Unacceptable lack of concern for residents' safety and property. Would not recommend Urbanbubble at all
Hi Vincent. Thank you for leaving a review. I am sorry to read that you feel that management of the site has not been going well. I am struggling to find you on our system, so please could you send some information regarding which site live at to complaints@urbanbubble.co.uk to allow me to look into this. Thank you
5/5
GoogleMany thanks to our new concierge Mark at Vantage Quay, dealt with an issue i had and had someone on site within the hour. 5⭐️ service.
Thank you so much John, I am so pleased Mark was able to assist you.
5/5
GoogleI have had a lot issues with UrbanBubble management however, I have to say Adeeb Ahmed and Lei Gao have been the biggest help with my tenant and handling document issues as well. Though I have had a lot of issues with UrbanBubble Adeeb, and Lei are great people, and have truly kept me working UrbanBubble through it all.
Thank you so much Alara, so pleased that Adeeb and Lei have been such a help!
1/5
GoogleAs an overseas landlord, the management service provided by urbanbubble was a nightmare. Constant change of personnel, and no response at all for email sent. Tenants moved out for more than 2 months, and still not able to settle the move out follow up items. Terrible service!!!!
Hi Priscilla. Thank you for leaving a review. I am sorry to read that you are disappointed with our services. We are in receipt of your complaint email, and a senior manager is currently conducting a review, and will issue you a response in line with our complaints procedure. Thank you
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London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 797.
The five Urban Bubble offices, by town:
