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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 760 reviews on Google only. Show every review
5/5
GoogleA big thanks to our property manager - Louis for his help (always getting immediate responses!) and professionalism in the past few months.
Dear Jola, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe service is very good and prompt. Quick resolutions to any queries, kudos to property management, specially to Louis King !!
Thank you again for taking the time to let us know how we did. We hope you have a great day! Nikki @ Property Management
5/5
GoogleI would highly recommend the whole sales team, they were polite & courteous and committed to helping us with our move whilst selling our property.
Dear Bethany, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHaffeeza has always been helpful, provided very clear updates and is a very lovely person to work with. She is always at hand when needed. Thank you very much.
Dear Fabio Lima, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Haffeeza a 5 star rating! Many thanks, Nikki - Property Management
5/5
GoogleThe service has been great so far, the company is easy to deal with. Special thanks to Louis King who has had excellent communication and very friendly service.
Hi Mira D, thank you so much for your positive comments about Louis King! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleThank you to Joshua Atease for helping us find our new home. Excellent customer service and a comfortable process all the way to the move in date
Dear Joana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWhat can we say! Diligent, honest, hard working, professional, accommodating. Hafeezah, Louis, Kat are people with integrity and respect. A pleasure to work for you! Thank you!
Dear Muhammad Naeem, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Nikki Property Management
5/5
GoogleHello, thank you for all the service provided during this rental process, and especially the professionalism of Miss Dushali Joshi who was very kind and guided us through this entire process.
Dear Willmer, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDealing with Hafeeza was an absolute pleasure. She communicated well and seemed to take an interest in personally solving the problems with the tenant. 5 star service.
Dear Sharif Shaker, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleMy sale was incredibly lengthy due to issues down the chain, but Christine persevered and always did her utmost to keep things moving along and keep us up-to-date. Thank you!
Dear Rebecca, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service from Louis King in the Brentford office. I had a big problem with my property and Louis took care of it for me, efficiently and with the utmost professionalism. I can't thank him enough.
Dear Fiona Maher, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleSpecial thanks to Sara from Chiswick branch. 10000000000 apologies if we have been rude to you or any of your mates at any point. Inspite of it being a mistake from your 3rd party client end we wanna tell you that, you handled that very well and provided the best solution. Which makes your services 5/5. Thanks to whoever the founder of Thorgills is for hiring professional employees. 👌 cheers
Dear Me And Me Too, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team Dear Me And Me Too, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThumb up for Louis King, our property manager. Louis has always been professional and prompt with our queries and managed the liaison with landlords smoothly.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWould love to take a moment to thank Louis for the help he provided in assisting us with our property maintenance requests. He was super responsive, fast acting, and very efficient! Thanks again Louis!
Luke Sismore, we strive for 100% satisfaction, and it is great to see you had such a positive experience, thank you for your kind words and this wonderful review!
5/5
GoogleVito and his team are exceptional and really know their stuff. From the initial valuation onwards the process was seamless. I cannot recommend Vito and his team highly enough. Going forward I will not go anywhere else.
Dear Sadia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMust say my experience with Thorgills has been exceptional. I have mainly dealt with Dannie, Ryan and Ed and they have always shown respect, and their knowledge on the housing market is second to none. UPDATE 20/05/2022 I have used Gibbs Gillespie (formerly Thorgills) again in order to sell my property in Brentford. I had yhe pleasure in meeting with the Branch Manager Vito. Vito is an absolute gentleman and a person who I consider is trustworthy, professional and is true to his word. He assured me that my home would be sold in 8 weeks. In fact he and his great team members Shoyab, Christine and Ryan to name a few, managed to sell my home in just two weeks, and for the price I was hoping for. Personally speaking, it has been an absolute privilege dealing with Gibbs Gillespie, and I for one would happily recommend their services to anyone looking to sell. Thank you all once again!
Dear Malcolm, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to give a shout out to Haffeeza Rasheed who has looked after my property in Brentford for nearly a year now. She has delt with many issues in a calm and very professional manner. Nothing is too much trouble and her response is always quick and efficient. Thank you Haffeeza!
Ann Marques, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Haffeeza
5/5
GoogleBeing in a country that everything is new i am so very glad that Louis King is our property manager. Always happy to help always responds and efficiently deal with all of our enquries and aswers so many questions. Friendly Proffesional and Kind. This man is exceptional at his job and a massive asset to his company. Thank you Louis you have been looking after us very well!
Nelly Ampouseif, we're so glad that Louis was able to go above and beyond your expectations! Thank you so much for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help! Kind regards Nikki Property Management
5/5
GoogleI deal with Louis King and Haffeeza Rasheed regularly and I can't stress enough their professionalism. They ensure all properties are managed to the highest standards. Property management is very strong with them.
Dear Andre Ribeiro, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFrom day one, my property manager Louis King is a delight to contact. He has always been there to assist with all my queries/issues and has always gone above and beyond. Honestly a very kind and humble person.
Dee Birk, we are so happy to read such a great review about Louis King, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Kind regards Nikki Property Management
5/5
GoogleThis feedback is for Haffeeza Rasheed Property Manager. Haffeeza has been managing my properties over the years. She always goes the extra mile to support me with all my queries with prompt responses. Haffeeza keep up the great work and really like your customer centric approach! Best Regards Baljeet
Dear Baljeet Nagi, We are very happy we could provide you with a positive customer experience. If you have any further questions, please give Property Management/Haffeeza a call. We're always happy to help! Kind regards Property Management
5/5
GoogleWe have had a great experience so far with property management services from Gibbs Gillespie (prev Thorgills) provided by our property manager Mr. Louis King. He has always been responsive and proactive in taking actions for any issues that we have faced at our current property that we rented from Thorgills. A big cheers to Louis.
We appreciate your positive review about your experience with us/Louis! We do hope we can be of assistance in the future. Take care! Property Management
5/5
GoogleWe've just sold our house with GG, and in particular, I want to thank Christine (Move Manager) who has been fantastic in making it happen! We've dealt with tough circumstances and she has been relentless in making sure things keep moving whilst always keeping me updated and being helpful in how the process works. Thank you very much for your help!
Dear Chris, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe've used Thorgills/Gibbs Gillespie for the property management of our house for the last 3 years. During this time we have had the pleasure of working with Haffeeza who has been outstanding in her management of the property ang tenants. Her organistaional skills are second to none, meaning any problems that needed fixing have been completed quickly and professionally. She is a great communicator so we always knew exactly what was going on and even though we live across the Uk we still felt like we were in total control of the property. Without doubt, Haffeeza has made letting our house as effortless as could be possible and we are hugely grateful to het for all her tireless hard work.
Dear Hywel Williams, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Haffeeza a 5 star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Kind regards Property Management
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
