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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
2017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 760 reviews on Google only. Show every review
5/5
GoogleDushali - amazing and very helpful! Gone above and beyond for us
Dear Jasmine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLouis King the best agent...thank you for all your help and professionalism!
Dear Lenard Major Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleI would like to say my special thanks to Haffeeza for her hard work and responsibility.
Dear Seyit Ziya Mazhari Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleGood experience - Louis King Marla was very quick and efficient in answering my queries about the property.
Dear Larisa Ionescu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
1/5
GoogleVery bad experience like first time buyer . Be careful with the agents from this agency because they are not professionals ! Thank you .
Dear Irinel Buse, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThis is for Louis King, our property manager. Great professionalism and always gets things done as soon as possible.
Hi Tayla Venter, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care! Property Management
1/5
GoogleOne of the worst agency I’ve ever deal with. They don’t care a bout customer after they take their money. They are always reachable when need you, after that they don’t respond.
Dear Sam R, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLouis King has been great. He responds promptly to any queries I have and always has a solution!
Dear Camilla Neave, We are very happy we could provide you with a positive customer experience. Kind regards Property Management
5/5
GoogleI am so happy with their service, especially Louis king he always get back to me with same day with best solution.
Dear Huyda Albeshene Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Property Management
5/5
GoogleReally polite and always respond quickly. Louis has been so helpful in arranging our move and sorting out any problems we found!
Max Dickson, we are glad we could help! Thank you for your kind review; we are happy to pass along your comments to Louis Kind regards Property Management
5/5
GoogleGreat experience since viewing the flat and getting the keys to my apartment. Louis king always been very helpful and sort out if there was any problems.
Dear Jordi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI want to appreciate Louis King our Property Manager. He is very responsive, clear the concerns and problems within short time . Thanks for all your Support!!
Rachel Sonia, thanks for your praise and kind comments about Louis. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
GoogleI had the pleasure of dealing with Louis King at Thorgills who has been very professional, super responsive and extremely efficient. I can highly recommend him!
Hi Zahra Shah, thank you so much for your positive comments about Louis. Until the next time take care!
5/5
GoogleExperience with Louis having him manage my properties for multiple years, has been absolutely exceptional. Always prompt and very helpful.
Dear Sara Hemmings Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust wanted to say a massive thank you to Louis King in the Brentford office who is the best property manager you could wish for! Nothing is ever an issue and he gets things done straightaway. A true trailblazer!
Peter Yates, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind regards Property Management
5/5
GoogleI have been renting with GG for more than 2 years now & very happy with the promptness in support. I would thank & appreciate Louis King for managing any questions/concerns I have with the property!
Kalyani Patil, thank you for your kind review; we are happy to pass along your comments to Louis! Thank you so much again for your feedback! We hope you have a great day! Property Management
5/5
GoogleLouis King has been very attentive as a project manager. Answering emails quickly and chasing up issues raised. Everything you'd want out of an estate agent.
Hi Samy Narrainen, thank you so much for your positive comments about Louis. Thank you so much again for your feedback! We hope you have a great day! Kind regards Property Management
5/5
GoogleLots of people say renting out a property is difficult - not with Louis King as your property manager! Professional, efficient, and friendly, I'd highly recommend asking for him to be your property manager if renting through GG. Thank you Louis!
Priya Pankhania, we're happy you found our staff to be so supportive. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
GoogleLouis King is one of the best property managers I’ve ever dealt with and I’ve dealt with quite a few in my time. He is efficient, a brilliant communicator and nothing is ever too much of an ask for him.
Daniel Madden, thanks for your praise and kind comments about Louis King Kind regards Property Management
5/5
GoogleWe started our renting process last year with Thorgills and ended at Gibbs Gillespi. For last 14 months Loui has been a constant support, he is always helpful and responds to every query (even the petty one's) quickly. Renting through Gibbs has been a pleasurable experience because of Loui.
Suprita Naik, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case with Louis. If you have further needs or questions, please reach out! Kind regards Property Management
5/5
GoogleI’ve had an overall positive experience with Gibbs - particularly my property manager Louis has always been very prompt and efficient if I’ve ever had any issues. Thank you!
Anna Merrick, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind regards Property Management
5/5
GoogleGibbs Gillespie was known as Thorgills back then but regardless of its name change, my family and I are very happy with the outstanding service provided by Louis King. He has been very approachable from the beginning to the (approaching) end. His patience with our queries is commendable. I cannot recommend Gibbs Gillespie (and Louis!) to the community if you're looking for somewhere to let or to buy. 😀
Hi Kathleen Ruthnel Denoman, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind regards Property Management
5/5
GoogleIt has been more than a year since Louis King was our property manager. We appreciated his prompt response and his effort to resolve our problem. Also, he was always on top of everything and kept us informed. He handled everything with professionalism and made the process as smooth as possible. Our sincere gratitude goes out to him for everything he has done.
Sung Yi Wong, thanks for your praise and kind comments about our team and Louis. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind regards Property Management
5/5
GoogleLouis is really the best Property Manager we've ever dealt with. He's aware of all ongoing issues, really cares about you and deals with anything that comes up in a super quick and direct manner. We are very glad of having him!
Xavier Catafal Luaces, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Kind regards Property Management
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
