5/5
GoogleWorking with Thorgills is always a pleasure. The process is always smooth, and the staff are great. Kat Felton specifically was always very helpful, she responds quickly, and was lovely to meet. Thank you
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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 760 reviews on Google only. Show every review
Google5/5
GoogleA great experience. I didn't end up renting from them this time which is a real shame as they are the most professional estate agency I've ever dealt with. Edward in particular was straightforward, honest and I felt like nothing was too much trouble for him. The property I rented was just outside his area but I wish I could have rented from him. Thoroughly recommend Eduard and Thorgills.
1/5
Google*AVOID THEM AT ALL COST* Don't use them. They will SCAM you. Rented a property online with parking (I was told there was one both on the phone AND it was stated on the Ad online). Arrived to London and guess what?! Parking has vanished. They found all kinds of excuses and I'm left without one. PLEASE stay away!!
5/5
GoogleMy 5 star Rate is for the only person that I really appreciate how much she really cared to help me finding a flat . Nikki you are A class Letting agent and thanks a million for your help and your prompt work.
5/5
GoogleThe service was professional and quick by Luigi and the rest of the team at Thorgills Brentford. Would recommend to anyone
5/5
GoogleVery knowledgable agent and just get the job done. Simon valued my penthouse and was very confident in the rental figure he gave which I thought was on the high side but he delivered with a great tenant within one week.
5/5
GoogleI had the pleasure of trying to find a house with Razvan and Simon. Although it didn't work out due to the landlord they were so helpful and did everything in their power to help and helped us understand potential issues we had never faced before. If you want a good service go to these guys!
5/5
GoogleHad a great experience with Thorgills. Was very easy process from start to finish, Simon and Tomek were very helpful and helped me find a long-term tenant. Highly recommend!
5/5
GoogleA very positive experience with Thorgills Brentford. In particular Dannie and Nebras from the viewing to completion were easy to contact, answered all questions quickly and made it very clear what was needed at each stage. They ensured the communication between all parties was consistent and expectations were clear and met. They made me as a first time buyer feel at ease. Overall, they were very professional and I would 100% recommend Thorgills and in particular Dannie. I will use them again in the future.
1/5
GoogleVerry easy .they still Ing money from u u dont know when. Im landlord and taking my properties far from them
5/5
GoogleThe customer service was excellent. Nikki Wise provided exceptional service as the process was smooth and we were regularly kept up to date. I would recommend Nikki as he was a top sales person from Thorgills.
5/5
GoogleReally impressed with the attention to detail of the staff I dealt with. They found a tenant for the asking price in the first week and I was looked after very well by the aftercare team who helped me through the process for the first time. My first experience of renting out my flat was much better than I feared!
5/5
GoogleExcellent customer service. Communication with Luigi and Dannie was first class throughout the selling process of my flat. Thanks again.
1/5
GoogleThis is the only agency that ask you to pay your reservation fee without knowing what the renting property price is. When the agency shares terms and conditions after the 4th email and even then only some of them. Where agents continuously keep changing your name and always are late for viewing.
1/5
GoogleJust garbage. I could maintain an agency better than them on my own. There lack of any professionalism and decency is astounding.
5/5
GoogleBest estate agent I dealt within years. Ben and Tomek are the best agents ever!!!
5/5
GoogleA great service from Ed and all the team at Thorgills, Brentford. Good communication, diligent and professional. I have used Thorgills before and will have no hesitation in using them again. Again, thanks to all.
5/5
GoogleWe sold our house recently through Thorgills in Brentford. This has been a thoroughly positive experience for us in a very challenging housing market. Dannie and Luigi have been superb in terms of their work rate, professionalism and feedback. We would recommend using these guys to anyone and thank them deeply for their hard work and quality result.
5/5
GoogleThorgills have been very professional throughout my purchase. I met Luigi several times and he has always been very prompt or early for our appointments. He took the time to show around the whole building without the feeling of being rushed. I would definitely recommend them.
5/5
GoogleHelped us find our house, Toby understood exactly the place we were looking for and found us a lot of options, very straight forward.
1/5
GoogleHorrible experience- DO NOT use this agency. Guy called Danny is a joke- he. has absolutely no respect to other people.
5/5
GoogleEd, Dannie, Nebras are all doing an amazing job! I had a wonderful experience with Thorgills and these guys knew what they were doing. I’m proudly own a house in London, and would give my recommendation to this team hands down with out a second thought.
3/5
GoogleGenerally okay, but could improve their communication a bit.
3/5
GoogleWe recently purchased through Thorgills and were met with mixed opinions. Firstly the selling agent Ryan was rather helpful and kept us informed of the sales progress in the early stages however we were then assigned a sales progresser who also kept us informed early on. However we were then assigned a further sales progresser named Alice at the Ealing branch. Unfortunately our experience with Alice was not so positive as she was extremely pushy and tried to rush the sale from our end. She was not very helpful in regards to our queries to the seller but when it came to queries regarding us, she was unnecessarily persistent and somewhat irritating.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best Customer Service Large Lettings Agency
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best Training and Development Lettings Agency
- BronzeLettings Agency of the Year Awards 2015: Best Marketing Lettings Agency
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings
Source: ESTAS winners lists, as published, linked by year.
The British Property Awards
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
2018 1 Gold The British Property Awards 2018 winners
- Local Gold (1)The British Property Awards 2018
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Has Thorgills won any awards?
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
