5/5
GoogleRating only, no written review.
Trusted Agent profile
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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 760 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
GoogleRazvan Vizitiu
1/5
GoogleThe worst
1/5
GoogleTerrible service, I'm very disappointed and won't use thorgills never ever again.
5/5
GoogleReally friendly and helpful
5/5
GoogleOne of the best estate agents
1/5
GoogleThe service this company provides is absolutely terrible. They charged us £5000 in advance for the deposit and first month's rent and then on the day we were supposed to get hold of the keys they said the landlord does not accept sharers ?!. Very unprofessional and completely incompetent behaviour ! Avoid like the plague !!!
5/5
GoogleThe team is very professional. In an afternoon we found the perfect place!
5/5
GoogleGreat team in Brentford, found me my perfect property in hours, thanks
5/5
GoogleVery impressed with Thorgills, they rented my house in under a week.
5/5
GoogleMany thanks to Dannie Walton for his professional service. I will be looking to use Thorgills when the time comes round to selling due to the great service i received.
4/5
GoogleGood overall service. The staff are extremely knowledgeable and helpful
5/5
GoogleI would like to recommend Thorgills, and Dannie Walton in particular, for his outstanding support and knowledge in our recent property viewing and offer process. Can strongly recommend this company to support you in the process.
5/5
GoogleDannie Walton has been really great throughout selling our property. He has been really professional and efficient with dealing and responding to enquiries. He has always kept us informed and that's really helped with the progression of the sale. We'd like to thank him for his help and support over the past fews months, and we wish him all the best.
1/5
GoogleAvoid this criminals they ask to pay more then half rent for referencing and have no respect to people . Im just taking solicitors to get my money back
5/5
GoogleI had a great experience with Thorgills in Brentford, especially with Commercial Manager Timour. My retail unit was rented out within a short space of time and Timour was very helpful and professional throughout the whole process.
5/5
GoogleVery professional, friendly and consistent service throughout. A BIG thank you to Timour who helped me shift a difficult property. I would highly recommend.
1/5
GoogleI had very bad experience with Thorgills and won't use their services anymore. I liked a house and I paid 500 pounds to take the property off the market, then my offer was accepted and I paid more than 5000 pound deposit to secure new home. At the day that i had to collect the keys and move, it was Friday 17.45pm, i have been told i can't have the home due to some legal issues related to the landlord mortgage. Very unprofessional, Thorgills should have known about these issues before accepting my offer and deposit... Very very disappointed.
5/5
GoogleAs a seller, we were given feedback for each viewing and the whole team has been very professional. We appreciate the realistic approach from Daniel, the branch manager, on the state of the market and Vishaal, one of the three staff who showed viewers of our property, for the updates during the process leading up to the exchange. It is currently a tough housing market, especially in London, but it is noteworthy that because the Thorgills team works longer hours and days than most of their competitions, it is definitely a better bet. Good luck all.
5/5
GoogleVery polite and friendly staff. My viewing appointment was very good. He was helpful and informative and had a great attitude. Would recommend to friends and family....
5/5
GoogleI had many viewings with different brokers from estate agents, Nikki from thorgills Brentford was the most down to earth and understood what we were looking for and got us the perfect place in the end! Thanks :)
5/5
GoogleLaura and Daniel are fantastic estate agents. I've worked with both over the years on lettings and a sale of a property and it's been an excellent experience. Laura went above and beyond on the sake of my flat recently and made the whole process smooth. Thank you!
5/5
GoogleA quality service from the marketing to transaction . Luigi the agent was enthusiastic and very professional.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best Customer Service Large Lettings Agency
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best Training and Development Lettings Agency
- BronzeLettings Agency of the Year Awards 2015: Best Marketing Lettings Agency
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings
Source: ESTAS winners lists, as published, linked by year.
The British Property Awards
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
2018 1 Gold The British Property Awards 2018 winners
- Local Gold (1)The British Property Awards 2018
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Has Thorgills won any awards?
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
