5/5
GoogleDaniel and his team were 1st class. From start to finish they guided me through the sales process and gave me the best advice to manage the sales chain, which to me seemed very daunting and complicated but they made it seem easy.
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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Awards
Industry awards
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best Customer Service Large Lettings Agency
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best Training and Development Lettings Agency
- BronzeLettings Agency of the Year Awards 2015: Best Marketing Lettings Agency
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings
Source: ESTAS winners lists, as published, linked by year.
The British Property Awards
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
2018 1 Gold The British Property Awards 2018 winners
- GoldThe British Property Awards 2018: Estate Agent in BrentfordIsleworth
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 760 reviews on Google only. Show every review
Google5/5
GoogleUnderpromised & Overdelivered - Excellent service start to finish. Elisard Particularly was great. Excellent estate agent with customer service at the forefront of every action.
5/5
GoogleMy experience in dealing with Thorgills was, without a doubt, a good one. Haffeeza Rasheed, one of the consultants, was extremely helpful. She kept me up-to-date with every query, question and enquiry until the final signature on the contract for the property. She was calm, relaxed and positive throughout the whole process, especially when I thought we were not making headway. I would say that my journey was a very positive one and would recommend Thorgills if you are looking for a place to live.
5/5
GoogleSo far, I have had a great experience with Thorgills and all staff members have been very helpful, especially Haffeeza Rasheed form the Chiswick office who helped me through the referencing process and was happy to answer the million questions I had about the contract.
5/5
GoogleHighly professional, understanding & caring, excellent communication and knowledge. The sale went smoothly and I can genuinely say that we couldn’t be happier with the service received.From viewing to completion was just 6 weeks. I do recommend Thorgills.
5/5
GoogleI am happy to have worked with Thorgills and find the company/staff very professional in their approach in dealing with all matters of business.
5/5
GoogleThorgills have provided a great rental service, friendly, professional and efficient at every stage. Strongly recommend.
1/5
GoogleCowboy outfit of the worst kind. A veneer of respectability underpinned by lies and deceit. Devoid of ethics with no interest in client or customer. The worst of the worst, doing whatever they could for their own financial gain at the expense of the landlord and the prospective tenants. Don't use them. Negative stars.
5/5
GoogleDannie Walton at Thorgills has been very helpful and very proactive, listened to my requirements and found the right place! a very good agent.
5/5
GoogleThe staff in the new Turnham Green Office were so welcoming when I popped in! Not only did they listen to all of my needs but they found me my perfect flat and personally delivered a bottle of champagne on moving day. Highly recommended!
5/5
GoogleWe sold our flat through Thorgills last year and Laura Madden was excellent at keeping in touch with me, confirming viewings, updating me on offers, and getting the best deal for our flat. Highly recommend!
5/5
GoogleGreat Service! Great team of people to work with within the Property Management Sector. Ivan
5/5
GoogleAlice Carrick has been fantastic throughout the process of selling our flat. She was responsive and proactive, and incredibly professional
5/5
GoogleFantastic service Thorgills and Haffeeza, always incredibly prompt in response and helpful for all questions / issues. The whole process ran very smoothly - thanks!
5/5
GoogleAlice Carrik: Legal Support Alice picked up the legal support of the sale of my property once I had accepted the offer made. She has been an incredible support, keeping me up to date at all times concerning the status of the legal work being done by the solicitors representing both the purchaser and me, in an objective and professional manner. Where there have been challenges, she has doggedly stuck to her objective of ensuring nothing affects the progress of the sale adversely. I so appreciate all she has done and all she is doing.
1/5
GoogleMy experience with Thorgills Chiswick could not have been worse. For more than 3 weeks they've made me believe that my offer for rent of a property had been accepted until 4 days before checking in when they told me that I could not move in. I've ended discovering that the landlords had never accepted my offer. After this experience that have put a family of 4 in a difficult situation, I am now convinced this is not just incompetence, but these people are simply dishonest. Thorgills to me never again. My recommendation to anyone that will take the risk to go through their intermediation is to be very careful dealing with these guys, they are simply not trustworthy.
5/5
GoogleAs a business, dealt with Timour on a couple of occasions in the commercial sector and having dealt with numerous local estate agents over the years, Thorgills are probably one of the best Agents in Ealing in terms of transparency and professionalism. Would recommend highly and would definitely use again.
5/5
GoogleThe team of Chantelle, Karim and Zak have been very efficient professional and thorough
5/5
Googleperfect service and assistance with the managing my property.
5/5
GoogleThe staff at Thorgills were all very helpful. The property in Chiswick was put on the market towards the end of September 2017. Within about 5 weeks a very acceptable offer had been made and the sale of the house was completed before the end of January 2018. Alice Carrick played a key role in liaising between myself and both the buyers and sellers solicitors. She kept me informed at each stage of the sale procedure in a very polite, helpful and efficient manner. Moreover, she sent gentle reminders to the solicitors which I am sure helped to speed up the procedure. Based on my recent experience with Thorgills, I would definitely use them again if the need arose and would certainly recommend them to a prospective seller.
5/5
GoogleThis is an honest review - I don't work with Thorgills or have any relationship to anybody who does. I was a tenant with Thorgills for a year in Brentford and am very pleased with their service. I have had terrible experience with agencies in the past across Canary Wharf and other areas in London, it seems that Thorgills is one of the exceptions. I'd like to make a special mention to both Chantelle Leydon and Kat Felton in Lettings. Both made the move in and out seamless, they were quick to present the few issues back to the landlord and I received my deposit back in a couple of days of moving out. I'd genuinely recommend Thorgills, they seem to care and aren't another fly-by-night agency trying to screw a tenant and make a few quid out of a landlord. Thanks
5/5
GoogleChantelle Leydon was upfront and honest about the rental market in Ealing from the moment we met. I would highly recommend her to anyone looking to rent in the area and certainly gave excellent advice throughout the process.
5/5
GoogleGreat service. Professional, organised and responsive.
5/5
GoogleWas very impressed with my experience with Thorgills, from start to finish everything ran smoothly, I had been dealing with another agent before who had messed me around and left me two weeks to find a new home, I was stressed until I found Emma. Emma from Thorgills made me feel at ease with the process and helped me find a new home. Thank you to everyone who helped, I will be using Thorgills again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Has Thorgills won any awards?
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
