5/5
GoogleAs first time landlords we have found Kat Felton in the propery management team to be excellent in keeping us informed with any queries the tenants have and in dealing with any issues that may arise.
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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Awards
Industry awards
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best Customer Service Large Lettings Agency
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best Training and Development Lettings Agency
- BronzeLettings Agency of the Year Awards 2015: Best Marketing Lettings Agency
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings
Source: ESTAS winners lists, as published, linked by year.
The British Property Awards
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
2018 1 Gold The British Property Awards 2018 winners
- GoldThe British Property Awards 2018: Estate Agent in BrentfordIsleworth
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 760 reviews on Google only. Show every review
Google5/5
GoogleAs one of the contractors for Thorgills I can say I am delighted to know Kat, Andre and Temi. The property management team are a pleasure to work with and are extremely friendly and professional.
5/5
GoogleI had a bad Polish tenant that left my house in a mess and then refused to let the deposit be released to me to rebate the costs of replacement. Hafeeza at Thorgills acted very calmly and professionally throughout and in the end I received the £3k deposit reimbursement I required.
5/5
GoogleEmma and Haffeeza had been spectacular in assisting me in finding a place. Haffeeza was very professional when assisting me made sure she gave a clarity to any question I had. Special thanks to them both.
5/5
GoogleHave used Thorgills Brentford each time I've had a change of Tenancy over the last 5 years and highly recommended. Haffeeza Rasheed has always been very good to deal with and always keeps me updated on progress.
5/5
GoogleHappy with the service that Thorgills provides. Kat is always super helpful and proactive, when she's on the case I know it's in good hands.
5/5
GoogleMy flatmates and I moved to a new home couple of months ago, and we've received excellent service from part of this agency, especially, Andre Ribeiro, who has been super-efficient and kind. He always replies on time being responsible, attentive and very understanding.
5/5
GoogleI am very happy with Thorgills managing my flat in Brentford. I have to give a special mention to Kat Felton in the property management and her exceptional service.Kat responds to emails very quickly and she is always more than willing to help with any issues immediately.Thank you Kat. I would definitely recommend.
5/5
GoogleI wasn’t sure what to expect when I first contacted Thorgills to complete ID checks and referencing but I have been more than impressed with the level of service I have received. Haffeeza has been so helpful and friendly when dealing with my many questions via email and phone. She has been available whenever I needed and quick to respond so I am very pleased with the service I have received. Thank you Thorgills Brentford and Haffeeza for making my move to London so seamless!
5/5
GoogleHi, I had a nice experience and Haffeeza was really helpful and I'm glad I had the chance to meet her. Keep up the good work! x
5/5
GoogleGreat service from a rental perspective. Quick responses and supportive, and Haffeeza has been helpful in sorting out end of tenancy. Would recommend!
5/5
GoogleNot like a lot of other estate agents, the team at Thorgills really seem to care. Big thanks to Kat, Temi and Andre for making my move so smooth. I would recommend again and again
5/5
GoogleI am currently purchasing a property through Thorgills. It has been a pleasure to have Shoyab Faizi as our agent. He is very genuine, accommodating and goes the extra mile to help. His professionalism and efficiency has also been excellent. I would highly recommend him!
5/5
GoogleHave been renting for over a six month, never been dissatisfied with the service. Thorgills is doing their best to suit their customers. Kat Felton helped me a lot with initial settlement, a great pleasure to work with experienced people. Thumbs up from me.
5/5
GoogleExceptional services by Kat Felton of the Thorgills property management department. She was very prompt in every aspect we brought to her notice which made our stay at the flat totally hassle free. True professional and highly dependable. 5/5 Stars to you Kat :)
5/5
GoogleI am very satisfied with Thorgills up to now. I have been dealing with Kat Felton, in the property management department for some time now and the service she has provided me with so far is excellent. She responds to any emails within minutes and always patient and helpful. I Would definitely recommend! And thank you Kat
5/5
GoogleEd was great in helping me and my friends find and close on a great new flat. Very pleasant to deal with throughout the entire process. Good guy to have on the Thorgills team!
5/5
GoogleIve been working with Thorgills property management for a few years now and I have been very impressed with the service they provide. They've really made this task easier for me. Kat Felton from Property Management in particular has always been one step ahead in the activities and has been huge help in keeping on top of things. Highly recommend.
5/5
GoogleThorgills have been super helpful towards us, particularly Kat Felton in the property management department. Responses from Kat are very quick and attends to everything mentioned. As tenants we have to go through Kat with any issues and she is always more than willing to help and very kind in doing so. Would definitely recommend!
5/5
GoogleI deal with with Kat, Andre and Temi on regular basis and it's been a pleasure. They're very efficient so we can get the work done as quickly as possible.
5/5
GoogleEvery time I've had to work with Haffeeza Rasheed, my tasks became lighter and easy to be completed. She always knows how to deal with situations on spot. Her attitude is proactive and she was never late when she had to help me in different situations. Thank you Haffeeza!
5/5
GoogleMy partner and I were looking to rent a place for just the two of us. After having seen some pretty poor places with really crazy prices, I decided to send a general email through Zoopla to several estate agents. The most impressive place was the one we received from Ahmed, from Thorgills Brentford. We went to see it and arrived late due to traffic. Ahmed was very understanding. and contacted the tenants, asking if they were ok for us to arrive later, last viewing of the day! They agreed and once we arrived, Ahmed came and parked in a rush to greet us. We saw the flat and we absolutely loved it! So we asked Ahmed to put an offer right there and then. Then Ahmed noticed that he had received a parking fine. He didn’t flinch, said to us not too worry! Now Ahmed is 21 I think, (we talked a lot) and I was so impressed with his service that I made a promise to him to pay his fine if the landlord accepted our offer. (I was worried as due to past problems I do not have the best credit history) Ahmed listened to the story of my life and to how I have turned things around with the help of my partner... and I mean, he really listened. Our offer got accepted pending referencing and I paid Ahmed’s fine as promised, because he cared and he was sincerely great. And basically this is how every member of Thorgills did from then on, the branch manager, the gentleman who took copies of our ID’s (one of them is called Dany, can’t remember which one 😳,) the office manager, I’m not sure but I think her name is Christine, she’s was really nice and obviously Natasha, who I bombarded with questions, emails, visits, etc., as I was waiting to hear the outcome of our application and referencing. Natasha, calmly, politely and efficiently answered all my questions, she’s great! We cannot fault the service at Thorgills Brentford, as each one of them truly listened and showed real care and I have no doubt they put a good word about us to the landlord. Thank you all! We are awaiting our moving in date and can’t stop making plans for the flat. I also loved that everything with Thorgills is made electronically and also that they are in partnership with Experian, so every time we will pay our rent in time, our credit ratings will steadily improve. Great idea for people who had debt problems before and had turned a leaf. Thank you all, we have recommended you to everyone that have seen pictures of the flat.
5/5
GoogleWe have had a great experience with Tomek Cole from Lettings at Thorgills dealing with our apartment. He has been completely professional, supportive and flexible. We love working with him and he has made our experience with Thorgills a positive one. He has found great tenants for us and was positive throughout. We can’t thank him enough for his advice and help. Sheena and Tony
5/5
GoogleFrom our experience with the previous agent, my husband and I didn't have any expectations at all. But Thorgills is different. The best agent ever. The reason why I think Thorgills is the best is because of Kat Felton from the property management department who has been really kind and helpful. She gives us quick responses and solutions whenever we had problems and always makes sure that the problems are solved and we are satisfied with the services. Thank you so much Kat!! On top of all that, Amy Love has been really amazing as well. She is such a lovely and kind person and helped us go though the administration process without any problems and has been always there to provide any information and help we needed. My husband and I are gratefully impressed by their outstanding services and we could confidently recommend Thorgills to our friends. Thanks you both a million!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Has Thorgills won any awards?
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
