5/5
GoogleI am happy to recommend this team, particularly Andre from Thorgills Brentford. They are friendly and professionalism is everyone's motto.
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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Awards
Industry awards
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best Customer Service Large Lettings Agency
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 2015
2015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best Training and Development Lettings Agency
- BronzeLettings Agency of the Year Awards 2015: Best Marketing Lettings Agency
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Local Group (2-5 Offices) in the UK, Lettings
Source: ESTAS winners lists, as published, linked by year.
The British Property Awards
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
2018 1 Gold The British Property Awards 2018 winners
- GoldThe British Property Awards 2018: Estate Agent in BrentfordIsleworth
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 760 reviews on Google only. Show every review
Google5/5
GoogleExcellent customer service, very helpful and dedicated team who will do all they can to meet your requirements. Special mention for Amy and Toby who are very professional and they have been really amazing helping me secure the flat I loved. Thanks so much guys.
5/5
GoogleGood service from all staff, special mention to Vito
5/5
GoogleHighly recommended. Excellent service from Vito and Timor, who went beyond the call of duty throughout the whole process to reach a successful conclusion. Thank you, very much appreciated.
5/5
GoogleSince the manager has now dealt with my previous issue, the young letting assistant will be given training and i have been fully refunded my reservation deposit. Happy to report a successful complaint outcome and hopefully just a one off.
5/5
GoogleHighly recommend Vito , professional and works hard to get what the clients requires
4/5
GoogleVito who guided us helped us out. We had some up and downs where there were stages we almost couldn’t get the property, but eventually it was done. Thanks Vito
5/5
GoogleExcellent customer service by Vito Szoma, helped me through the whole process, thanks very much ??
1/5
GoogleUnder-handed practice !! I have an interest in several properties in the Brentford area, furthermore my partner is Julia Quilliam of Quilliam property services. In the last year I have put three of my houses up for sale or let and within hours, my tenants have had a knock on the door by Thorgills asking who the owner is. Thorgills informing them that they have mystery buyers and that they should switch agents. One of our vendors believed them and switched but after a few weeks realised that he had been duped by the pack of lies he had been told, thankfully he came back to Quilliam’s who sold his property. I have rang Thorgills and told them of my disgust at this sharp practice, Thorgills must be desperate, they have been closing branches and making redundancies, yet they claim to be the most successful agents in the area !! Absolute rubbish !! If your going to use a local agent, use one that that doesn’t try and tout everyone else’s boards, has a good honest track record and doesn’t lie through their teeth to get you signed up and who actually knows the area. You have been warned against this unworthy mob Tom Keane Brentford resident all my life And well known to the whole community
5/5
GoogleGreat experience! Theh really take care of us and helped to find the perfect place!
5/5
GoogleRating only, no written review.
5/5
GoogleGreat agency. Ahmed helped us during the whole process and he was very kind. Thank you very much.
3/5
GoogleRating only, no written review.
5/5
GoogleTheir knowledge is great and they are so friendly
5/5
GoogleHi, I had a nice experience and Haffeeza was really helpful and I'm glad I had the chance to meet her. Keep up the good work! x
5/5
GoogleEvery time I've had to work with Haffeeza Rasheed, my tasks became lighter and easy to be completed. She always knows how to deal with situations on spot. Her attitude is proactive and she was never late when she had to help me in different situations. Thank you Haffeeza!
5/5
GoogleThanks to Ahmed Salat and the whole team, the best services! I recommend it to everyone with confidence!
5/5
GoogleI am very satisfied with Thorgills and in particular with Kat Felton who has always been very responsive and very helpful. I recommend!
5/5
GoogleAlways a pleasure to deal with I would recommend highly . Kat Andre and Temi are extremely helpful and knowledgeable
5/5
GoogleAs a relatively new renter through Thorgills, I have been impressed with my dealings so far. Special mentions to Kat Felton and Amy Love. They have always been professional, diligent, courteous and efficient providing pro-active assistance in a warm and approachable manner. It made the move and subsequent settling in period relatively stress free!
5/5
GoogleVery satisfied with Thorgills and how swiftly they fix any issues.
5/5
GoogleIt has been a pleasure to deal with Kat from property management department at Thorgills. Very professional and quick.
5/5
GoogleI am very happy with Kat’s Felton property management service. She responds fast to the e-mails and resolves the issues in a guick and proffessional way. Thank you.
5/5
GoogleBeen using with them for several years as a tenant, and now as a landlord. Proactive company, good staff, Kat F. from property management always pulls through, timely, organised and understanding.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Has Thorgills won any awards?
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
