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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Showing 760 reviews on Google only. Show every review
5/5
GoogleAmy was very polite, professional and responsive, always available to answer any questions we had, making the whole process very smooth and stress-free. We would 100% recommend Thorgills.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleProfessional and friendly staff who treats all their customers well. A special thank you to Toby for finding us a property we like and Natasha who was always available to answer any questions we had. I would 100% recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
GoogleRating only, no written review.
1/5
Googlereally sad they just tell lies non stop. Beware. Arrogant, opinionated and nasty. Please avoid.
1/5
GoogleI had the misfortune of dealing with thorgills when I chose them to rent out and manage my property. I have never used an agency where I have had so many issues with certain members of staff. Thorgills did not represent my interests as a landlord at all, I was left to chase up unpaid rent myself and dealing with them as a whole was a huge challenge as a landlord. In particular Chloe and Shan in the chiswick office were quite possibly 2 of the most incompetent and unprofessional people I have dealt with in my life. At one point it was as if they had a personal vendetta against me. I strongly recommend if you’re a landlord to not use them for management services. I must say though that Timour and Andre were both helpful, unfortunately not enough for me to ever consider using this shockingly poorly run company again.
5/5
GoogleAlice,Daniel & the Brentford Thorgills team have been invaluable in supporting us and achieving a successful sale in these difficult times of Brexit & Covid . They have given us clear & concise information on a regular basis and have always been proactive in advancing the sale and looking after our interests throughout
1/5
GoogleRating only, no written review.
5/5
GoogleVery good agency with professional services. Recently moved into one of their house and I am very much satisfied with it.
5/5
GoogleI have been so happy with my experience with Thorgills. After my initial enquiry I was contacted really quickly by Peter and was shown round a property the next day by Karam, who was really friendly and made the viewing experience very relaxed and comfortable, despite social distancing and the restrictions. I'd like to give a special thanks to Natasha who has gone above and beyond to make sure we understood everything and were kept up to date every step of the way! I would highly recommend using Thorgills, such a stress free and easy experience.
5/5
GoogleI would highly recommend Thorgills' services for selling a property. We have just completed on our flat sale and have been really impressed with the professionalism and efficiency throughout. We accepted an offer within a few days of deciding to put the flat on the market. Great advice on the asking price and clear communication throughout the process.
5/5
GoogleI have been very impressed with the service provided by Thorgills. They have taken all the worry out of renting out my flat. I highly recommend Thorgills to anyone wishing to rent out their flat. I'd like to give a special mention to Haffeeza Rasheed (a property manager at Thorgills), who's response time, efficiency, friendly service and quality of work has consistently impressed me.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
GoogleI would say is the top agency in the UK. 10/10
5/5
GoogleWe have recently moved in and after a rocky start Thorgills Brentford have be great, especially Property Manager Haffeeza who has been extreamly helpful in sorting everything out in an efficient and professional manner. She has gone above and beyond for us.
5/5
GoogleVery consistent, professional and thorough. Excellent in all aspects
5/5
GoogleThorgills have been a pleasure to deal with. We've marketed our own property and bought through them and have had an excellent experience with both. Highly recommended.
3/5
GoogleHappy with my property manager, Haffeeza, however prices as a landlord are a little steep.
5/5
GoogleAll very friendly, effective and efficient. Thorgills secured a new tenancy in just a few days and Alice managed all the administration brilliantly.
1/5
GoogleIncredibly rude property manager who had a tendency to lie, shout and bully across the phone. Continued lethargy to fix and maintain the property with vital amenities such as a toilet seat broken for months. Key details about the property were falsified including the number of tenants. Poor cleaning services. Deplorably difficult company that refuse to help tenants unless it is in their interest. Avoid.
5/5
GoogleExcellent service from Day One and having one highly personable point of contact (the "super-efficient", detailed, knowledgeable and "on the ball", Natasha) throughout, meant the whole process was smooth, swift and hassle free. Thoroughly recommend Thorgills.
5/5
GoogleGoing through Thorgills made the letting process very smooth and easy for us moving into a new flat. Special mention to Alice as she was super helpful and considerate!
5/5
GoogleMy wife and I were tenants with Thorgills for years. We moved out recently and found the process was handled really well. I think we were lucky that we had a good landlord and a good property manager, responsive and helpful.
5/5
GoogleA really refreshing approach. I received feedback after every viewing, had a few offers presented really well and was advised to go with the offer that worked best for me, which is not what others may have done in the same situation. Thanks so much.
5/5
GoogleThe first year, especially early on in our tenancy, Thorgills were generally terrible. There were numerous mistakes, from getting our move in date wrong to basic questions not being answered for months. However after this the service became far better, due to dealing with different staff perhaps. For the past year, we have dealt primarily with Haffeeza Rasheed who we would like to single out as being incredible throughout. She has been extremely professional, friendly, helpful, efficient, easy to contact, and made everything much easier. We wish we could have had her as our main port of call from the beginning. The 5 stars is based on Haffeeza’s service. But as I mentioned, in general there has been a huge improvement from the beginning with Thorgills as a whole too.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Thorgills is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2016, 2015.
Lettings Agency of the Year by year, 20152015 1 Silver and 1 Bronze Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Thorgills and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Thorgills and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 20182018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
Yes. At The British Property Awards 2018 its branches won 1 Gold award. The group and its branches have also won 4 other industry awards since 2015.
